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Remote Epic Go Live Support Jobs in Arizona (NOW HIRING)

$46.66 - $69.99/hr

Provide daily (and go-live) end-users support and training on EPIC applications, modules, and functionality. * 12. Write and maintain accurate documentation of workflow for supported Epic ...

... through go-live and transition, including scope, schedule, budget, risks, assumptions, issues ... This compensation range is specific to Remote role and takes into account the wide range of factors ...

... through go-live and transition, including scope, schedule, budget, risks, assumptions, issues ... This compensation range is specific to Remote role and takes into account the wide range of factors ...

Epic Denials Management Operator

Tempe, AZ · Remote

$17.25 - $23/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and scheduled onsite time as needed. Recruiting for this role ends on 01/01/2027. Work you'll do As an Epic ...

Epic Denials Management Operator

Gilbert, AZ · Remote

$18 - $24/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and scheduled onsite time as needed. Recruiting for this role ends on 01/01/2027. Work you'll do As an Epic ...

This is a primarily remote role supporting enterprise Epic support, with minimal travel and scheduled onsite time as needed. Recruiting for this role ends on 01/01/2027. Work you'll do As an Epic ...

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Remote Epic Go Live Support information

What is remote Epic Go Live Support?

Remote Epic Go Live Support refers to providing virtual assistance to healthcare organizations during the rollout of Epic electronic health record (EHR) systems. Professionals in this role help clinical and administrative staff navigate the new software, troubleshoot issues, and answer questions in real-time, all from a remote location. This type of support ensures a smoother transition during the critical go-live phase, minimizing disruptions to patient care and daily operations. Remote support is often delivered via phone, chat, or video conferencing, and can be more cost-effective and flexible compared to on-site support.

What are common challenges faced by remote Epic Go Live Support professionals during a project launch?

Remote Epic Go Live Support professionals often encounter challenges such as quickly adapting to different healthcare organizations’ workflows, troubleshooting unexpected technical issues in real-time, and ensuring clear communication with onsite staff. Since support is provided remotely, building trust and rapport with end-users can require extra effort, and efficiently resolving issues without physical presence demands strong problem-solving skills. Additionally, professionals must be prepared to manage high volumes of support requests during peak go-live periods, which can be fast-paced and require excellent time management.

What is the difference between Remote Epic Go Live Support vs Remote Epic Implementation Specialist?

AspectRemote Epic Go Live SupportRemote Epic Implementation Specialist
CertificationsEpic certifications, such as Epic Certified SpecialistEpic certifications, including Epic Certified Specialist
Work EnvironmentSupport during go-live, troubleshooting, and issue resolutionEnd-to-end implementation, system setup, and configuration
Employer & Industry UsageHospitals and healthcare organizations during system deploymentHealthcare IT firms and hospitals during project rollout
Search & Comparison IntentFocus on support roles during go-liveFocus on project implementation and setup

Remote Epic Go Live Support primarily involves providing technical assistance and troubleshooting during the hospital's system go-live phase. In contrast, Remote Epic Implementation Specialists handle the entire setup, configuration, and deployment of Epic systems. While both roles require Epic certifications and work within healthcare IT, support roles focus on resolving issues post-implementation, whereas specialists are involved in the initial setup and customization.

What skills and qualifications are needed for remote Epic Go Live Support?

Success as a Remote Epic Go Live Support specialist requires in-depth knowledge of Epic EHR systems, experience in healthcare IT, and often certification such as Epic Credentialed Trainer or Epic Certified Analyst. Familiarity with remote support tools, ticketing systems, and strong technical troubleshooting skills are essential. Outstanding communication, patience, and problem-solving abilities help guide end users and resolve issues efficiently from a distance. These skills ensure a smooth go-live process, minimize disruptions for healthcare providers, and support the effective adoption of new technology.

What job categories do people searching Remote Epic Go Live Support jobs in Arizona look for?

The top searched job categories for Remote Epic Go Live Support jobs in Arizona are:

What cities in Arizona are hiring for Remote Epic Go Live Support jobs?

Cities in Arizona with the most Remote Epic Go Live Support job openings:

Clinical Domain Project Manager (PBM)

Briljent

Phoenix, AZ • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago


Job description

The Clinical Domain Project Manager plans, coordinates, and delivers pharmacy clinical initiatives within a Medicaid, pharmacy benefit management (PBM), and healthcare payer environment. This role serves as the primary liaison between business stakeholders, clinical pharmacists, operational teams, technology teams, and external partners to ensure successful implementation of pharmacy clinical solutions and regulatory requirements. Assigned projects span drug coverage administration, Preferred Drug List (PDL) management, prior authorization, utilization management, drug utilization review, clinical criteria configuration, and pharmacy system implementations, with accountability for project governance, schedule management, stakeholder communications, risk management, and delivery of business outcomes. This is a fully remote, full time engagement with an anticipated duration of ten months and an immediate start. No travel is required, and a background check must be successfully completed prior to onboarding.

Must be eligible to work in the United States. No sponsorships are available at this time.

Essential Duties:

Project Leadership and Delivery:

  • Leads pharmacy clinical projects through initiation, planning, execution, monitoring, and closure
  • Develops and maintains integrated project plans, schedules, milestones, dependencies, and deliverables
  • Facilitates requirements gathering, design reviews, solution validation, testing, and implementation activities
  • Coordinates cross-functional teams across clinical, operational, technical, and business workstreams
  • Manages project budgets, scope, schedule, risks, issues, assumptions, and dependencies
  • Supports implementation and enhancement of drug coverage administration, Preferred Drug List (PDL) management, prior authorization (PA) programs, electronic prior authorization (ePA), and drug utilization review (DUR)
  • Ensures clinical program requirements are accurately translated into system and operational solutions

Stakeholder Engagement:

  • Serves as primary point of contact for client, clinical, and internal project stakeholders
  • Facilitates decision-making discussions and executive governance meetings
  • Communicates project status, risks, issues, and mitigation strategies to leadership
  • Builds collaborative relationships with pharmacy directors, clinical pharmacists, business analysts, product teams, and external vendors

Compliance and Regulatory Oversight:

  • Ensures project deliverables comply with federal and state Medicaid requirements
  • Supports readiness for audits, regulatory reviews, and contractual reporting obligations
  • Coordinates implementation efforts involving the Centers for Medicare and Medicaid Services (CMS), Medicaid agencies, pharmacy benefit managers (PBMs), and healthcare partners as applicable
  • Maintains traceability between business requirements, design decisions, testing results, and implemented solutions

Vendor and Partner Coordination:

  • Coordinates activities with PBMs, pharmacy system vendors, clinical review organizations, and state stakeholders
  • Manages integration and dependency tracking across external partners
  • Facilitates issue resolution and escalation management to meet project objectives

Implementation and Transition:

  • Leads implementation readiness reviews and go-live planning activities
  • Coordinates training, deployment, cutover, and stabilization efforts
  • Develops implementation plans, communication strategies, and transition-to-operations procedures
  • Supports continuous improvement initiatives and lessons-learned activities

Requirements

Required Skills:

  • Demonstrated success leading large-scale healthcare or pharmacy benefit management (PBM) implementations
  • Experience managing multiple workstreams and vendors simultaneously
  • Experience leading end-to-end lifecycle activities from project startup through post go-live support
  • Experience with Preferred Drug List (PDL) administration
  • Experience with prior authorization (PA) programs
  • Experience with electronic prior authorization (ePA) and drug utilization review (DUR)
  • Experience with clinical policy administration and utilization management initiatives
  • Expert-level schedule performance management using Microsoft Project
  • Deliverable management, including Medicaid deliverable oversight
  • Risks, actions, issues, and decisions (RAID) management
  • Project controls based on the Project Management Body of Knowledge (PMBOK)
  • Cross-domain coordination across claims, provider, member, clinical, rebate, and portal functions

Education and Experience:

  • Seven or more years of project management experience
  • Seven or more years of experience supporting Pharmacy Benefit Management (PBM) Medicaid programs
  • Project Management Professional (PMP) certification preferred, not required

Physical Requirements & Environmental Conditions: An employee must meet these physical demands to successfully perform the essential functions of this job. Employee is regularly required to talk or hear, sit, stand, and utilize technology tools such as a laptop computer for extended periods of time. Specific vision abilities include close vision and the ability to adjust focus. This position requires the ability to occasionally lift up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Briljent is a solutions-based company. Solutions come from creative ideas; ideas come from being creative with differences. Briljent believes diversity and inclusion are critical to the success of the company. Employment at Briljent is based on merit and professional qualifications. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, national origin, disability, age, veteran status, marital status or any other basis protected by federal, state or local law, regulation or ordinance.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Work From Home
  • Wellness Resources