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Remote Epic Go Live Support Jobs in Arizona (NOW HIRING)

StateServ

Account Manager - Remote

Mesa, AZ · On-site +1

$65K - $75K/yr

Support new customer onboarding, implementations, integrations, and post-go-live education to ensure a successful transition. * Maintain accurate customer records, activities, and account plans ...

ASM Global

Regional Chef | Live Nation West

Phoenix, AZ · Remote

$105/hr

LEGENDS GLOBAL Legends Global is the premier partnertothe world's greatest live events, venues, and ... support. Frequent travel to assigned venues isrequiredthroughout the season, with remote work when ...

StateServ Medical LLC

Account Manager - Remote

Mesa, AZ · Remote

$65K - $75K/yr

Support new customer onboarding, implementations, integrations, and post-go-live education to ensure a successful transition. * Maintain accurate customer records, activities, and account plans ...

StateServ

Account Manager - Remote

Mesa, AZ · On-site +1

$65K - $75K/yr

Support new customer onboarding, implementations, integrations, and post-go-live education to ensure a successful transition. * Maintain accurate customer records, activities, and account plans ...

American Vision Partners

EDI Analyst

Phoenix, AZ · Remote

This position has the potential to be remote in the following states: Arizona, Nevada, California ... Conduct post-live support for 6 to 8 weeks by monitoring and assessing the overall usage of EDI ...

JDA

Sr Solutions Advisor, Retail & Grocery

Scottsdale, AZ · Remote

$120K - $150K/yr

US-Remote with the ability to travel up to 50%. What You'll Do: * Develop, articulate, and deliver ... to go-live and post-deployment support). * Identify and recommend opportunities for customer ...

JDA

Enterprise Solution Architect (TMS)

Scottsdale, AZ · Remote

Ensures successful go-live through validation, issue resolution, and data integrity checks * Serves ... Supports effort estimation, resource planning, and business value impact assessments What we are ...

American Vision Partners

EDI Analyst

Phoenix, AZ · Remote

This position has the potential to be remote in the following states: Arizona, Nevada, California ... Conduct post-live support for 6 to 8 weeks by monitoring and assessing the overall usage of EDI ...

American Vision Partners

EDI Analyst

Phoenix, AZ · Remote

This position has the potential to be remote in the following states: Arizona, Nevada, California ... Conduct post-live support for 6 to 8 weeks by monitoring and assessing the overall usage of EDI ...

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All JobsEpic Go Live Support JobsRemote Epic Go Live Support JobsRemote Epic Go Live Support Jobs in Arizona

Remote Epic Go Live Support information

What is remote Epic Go Live Support?

Remote Epic Go Live Support refers to providing virtual assistance to healthcare organizations during the rollout of Epic electronic health record (EHR) systems. Professionals in this role help clinical and administrative staff navigate the new software, troubleshoot issues, and answer questions in real-time, all from a remote location. This type of support ensures a smoother transition during the critical go-live phase, minimizing disruptions to patient care and daily operations. Remote support is often delivered via phone, chat, or video conferencing, and can be more cost-effective and flexible compared to on-site support.

What skills and qualifications are needed for remote Epic Go Live Support?

Success as a Remote Epic Go Live Support specialist requires in-depth knowledge of Epic EHR systems, experience in healthcare IT, and often certification such as Epic Credentialed Trainer or Epic Certified Analyst. Familiarity with remote support tools, ticketing systems, and strong technical troubleshooting skills are essential. Outstanding communication, patience, and problem-solving abilities help guide end users and resolve issues efficiently from a distance. These skills ensure a smooth go-live process, minimize disruptions for healthcare providers, and support the effective adoption of new technology.

What are common challenges faced by remote Epic Go Live Support professionals during a project launch?

Remote Epic Go Live Support professionals often encounter challenges such as quickly adapting to different healthcare organizations’ workflows, troubleshooting unexpected technical issues in real-time, and ensuring clear communication with onsite staff. Since support is provided remotely, building trust and rapport with end-users can require extra effort, and efficiently resolving issues without physical presence demands strong problem-solving skills. Additionally, professionals must be prepared to manage high volumes of support requests during peak go-live periods, which can be fast-paced and require excellent time management.

What is the difference between Remote Epic Go Live Support vs Remote Epic Implementation Specialist?

AspectRemote Epic Go Live SupportRemote Epic Implementation Specialist
CertificationsEpic certifications, such as Epic Certified SpecialistEpic certifications, including Epic Certified Specialist
Work EnvironmentSupport during go-live, troubleshooting, and issue resolutionEnd-to-end implementation, system setup, and configuration
Employer & Industry UsageHospitals and healthcare organizations during system deploymentHealthcare IT firms and hospitals during project rollout
Search & Comparison IntentFocus on support roles during go-liveFocus on project implementation and setup

Remote Epic Go Live Support primarily involves providing technical assistance and troubleshooting during the hospital's system go-live phase. In contrast, Remote Epic Implementation Specialists handle the entire setup, configuration, and deployment of Epic systems. While both roles require Epic certifications and work within healthcare IT, support roles focus on resolving issues post-implementation, whereas specialists are involved in the initial setup and customization.

What are popular job titles related to Remote Epic Go Live Support jobs in Arizona?

For Remote Epic Go Live Support jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Remote Epic Go Live Support jobs in Arizona look for?

The top searched job categories for Remote Epic Go Live Support jobs in Arizona are:

What cities in Arizona are hiring for Remote Epic Go Live Support jobs?

Cities in Arizona with the most Remote Epic Go Live Support job openings:

Remote Epic Go Live Support jobs near you

Account Manager - Remote

Mesa, AZ • On-site, Remote

StateServ
Health Care and Social Assistance • 51 - 200 employees
Learn more about StateServexternal

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Dragonfly Health - A great place to land
Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry's first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.
Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.
We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.
Dragonfly Health is our name for a reason.
The dragonfly is symbolic of the transformational impact we're making on the industry, our people, and the lives we touch. We are a guiding force for what's ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.
Whatever it takes. Wherever it takes us.
What we offer
  • Competitive Pay - $65,000.00 to $75,000/year DOE
  • Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
  • Growth Opportunity and Career Advancement
  • Agile and Adaptable team culture
  • Innovative and revolutionary technology solutions
  • A higher calling to provide quality patient care

See how Dragonfly Health is transforming the world of hospice and post-acute care.
What you will do
  • Build trusted relationships with hospice customers and become a strategic partner in their long-term success.
  • Deliver an exceptional customer experience by understanding client needs and aligning Dragonfly Health solutions to support quality care and operational excellence.
  • Partner with Clinical Managers to promote appropriate medication utilization, patient care outcomes, and cost management initiatives.
  • Lead recurring business reviews by preparing meeting agendas, facilitating customer discussions, documenting action items, and ensuring follow-through.
  • Coordinate with Billing, Operations, Customer Service, Implementation, and other internal teams to resolve issues and deliver seamless service.
  • Support new customer onboarding, implementations, integrations, and post-go-live education to ensure a successful transition.
  • Maintain accurate customer records, activities, and account plans within Salesforce.
  • Monitor account performance, utilization trends, and customer health to proactively identify opportunities, risks, and recommendations.
  • Collaborate with Sales to support customer growth, acquisitions, expanded services, and strategic initiatives.
  • Participate in customer education, conferences, and marketing events while serving as a trusted resource for clients and internal partners.
What we look for
  • Bachelor's degree in Healthcare Administration, Nursing, Business Administration, Pharmacy, or a related field (or equivalent experience)
  • Three or more years of experience in healthcare account management, hospice, pharmacy services, client success, healthcare operations, or a related healthcare environment
  • Experience supporting hospice, home health, long-term care, post-acute care, or pharmacy customers preferred
  • Strong relationship-building and communication skills with the ability to influence stakeholders at multiple organizational levels
  • Experience leading customer meetings, presentations, and business reviews
  • Ability to manage multiple customer accounts, priorities, and projects in a fast-paced environment
  • Strong analytical and problem-solving skills with the ability to interpret utilization, operational, and financial trends
  • Experience collaborating across clinical, operational, billing, implementation, customer service, and sales teams
  • Proficiency with Salesforce or other CRM platforms and Microsoft Office
  • Clinical licensure (RN, LPN, RPh, or PharmD) or healthcare-related certifications are a plus
  • Work Environment: Ability to work independently from a home or corporate office to achieve objectives.
Why Account Manager is so important
This role is more than an account manager-it is a trusted partner who help hospice providers deliver exceptional patient care. By building strong relationships, coordinating cross-functional resources, and identifying opportunities to improve service and outcomes, they play a vital role in helping our customers succeed.
Every conversation, every partnership, and every solution contributes to a better experience for caregivers, clinicians, patients, and families.
Let's soar together
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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