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Remote Epic Go Live Support Jobs in Madison, WI (NOW HIRING)

Epic

Infrastructure Engineer

Madison, WI · On-site +1

$108K - $142K/yr

For lunch, visit King's Cross or Cassiopeia for a wide array of meal options, or go to one of our ... Live affordably in a city known for its rising tech talent. Epic is located just outside Madison ...

Zendesk

Startup Growth & Campaign Manager

Madison, WI · Remote

$96K/yr

... support they need to scale. We're looking for a strategic, hands-on Startup Growth & Campaign ... go-live, and paid subscription conversion. You are an equal parts growth marketer, creative ...

New

Zendesk

Startup Growth & Campaign Manager

Madison, WI · Remote

$96K/yr

... support they need to scale. We're looking for a strategic, hands-on Startup Growth & Campaign ... go-live, and paid subscription conversion. You are an equal parts growth marketer, creative ...

New

PUBG Madglory

Senior Product Marketing Manager

Madison, WI · On-site +1

$121K - $159K/yr

The role is open to remote work for those located in the United States and Canada. Preference will ... go-to-market and post-launch live operations, while driving alignment with key stakeholders.

EnsoData

Customer Success Support Specialist

Madison, WI · On-site +1

$25 - $26/hr

Ability to work collaboratively in a remote and cross-functional environment Preferred ... Gets $#!t Done - act decisively and go above and beyond. * Inject a Focus on Quality - maintain ...

Esker

Business Consultant

Middleton, WI · On-site +1

$105K - $132K/yr

... for go live readiness. Customize standard test cases based on customer specific criteria. · ... supporting documentation · Work with Sales, Research & Development (R&D), Customer Success (CS ...

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All JobsEpic Go Live Support JobsRemote Epic Go Live Support JobsRemote Epic Go Live Support Jobs in Madison, WI

Remote Epic Go Live Support information

See Madison, WI salary details

$12

$25

$42

How much do remote epic go live support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote epic go live support in Madison, WI is $25.22, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $28.56 per hour, depending on experience, location, and employer.

What is remote Epic Go Live Support?

Remote Epic Go Live Support refers to providing virtual assistance to healthcare organizations during the rollout of Epic electronic health record (EHR) systems. Professionals in this role help clinical and administrative staff navigate the new software, troubleshoot issues, and answer questions in real-time, all from a remote location. This type of support ensures a smoother transition during the critical go-live phase, minimizing disruptions to patient care and daily operations. Remote support is often delivered via phone, chat, or video conferencing, and can be more cost-effective and flexible compared to on-site support.

What skills and qualifications are needed for remote Epic Go Live Support?

Success as a Remote Epic Go Live Support specialist requires in-depth knowledge of Epic EHR systems, experience in healthcare IT, and often certification such as Epic Credentialed Trainer or Epic Certified Analyst. Familiarity with remote support tools, ticketing systems, and strong technical troubleshooting skills are essential. Outstanding communication, patience, and problem-solving abilities help guide end users and resolve issues efficiently from a distance. These skills ensure a smooth go-live process, minimize disruptions for healthcare providers, and support the effective adoption of new technology.

What are common challenges faced by remote Epic Go Live Support professionals during a project launch?

Remote Epic Go Live Support professionals often encounter challenges such as quickly adapting to different healthcare organizations’ workflows, troubleshooting unexpected technical issues in real-time, and ensuring clear communication with onsite staff. Since support is provided remotely, building trust and rapport with end-users can require extra effort, and efficiently resolving issues without physical presence demands strong problem-solving skills. Additionally, professionals must be prepared to manage high volumes of support requests during peak go-live periods, which can be fast-paced and require excellent time management.

What is the difference between Remote Epic Go Live Support vs Remote Epic Implementation Specialist?

AspectRemote Epic Go Live SupportRemote Epic Implementation Specialist
CertificationsEpic certifications, such as Epic Certified SpecialistEpic certifications, including Epic Certified Specialist
Work EnvironmentSupport during go-live, troubleshooting, and issue resolutionEnd-to-end implementation, system setup, and configuration
Employer & Industry UsageHospitals and healthcare organizations during system deploymentHealthcare IT firms and hospitals during project rollout
Search & Comparison IntentFocus on support roles during go-liveFocus on project implementation and setup

Remote Epic Go Live Support primarily involves providing technical assistance and troubleshooting during the hospital's system go-live phase. In contrast, Remote Epic Implementation Specialists handle the entire setup, configuration, and deployment of Epic systems. While both roles require Epic certifications and work within healthcare IT, support roles focus on resolving issues post-implementation, whereas specialists are involved in the initial setup and customization.

What are popular job titles related to Remote Epic Go Live Support jobs in Madison, WI?

For Remote Epic Go Live Support jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Remote Epic Go Live Support jobs in Madison, WI look for?

The top searched job categories for Remote Epic Go Live Support jobs in Madison, WI are:

Remote Epic Go Live Support jobs near you
Infographic showing various Remote Epic Go Live Support job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,458 per year, or $25.2 per hour.

Epic Willow Inpatient Analyst

INTERACTION 24 LLC

Madison, WI • Remote

$60 - $80/hr

Full-time

Re-posted 2 days ago

Job description

Job Title: Certified Epic Willow Anlayst
Work Type: 100% remote
Work Duration: 1 Year Contract
TOP HARD SKILLS
• Must have Epic Willow Certification 
• Epic Willow Inpatient Build & Configuration (4+ years)
• Inpatient Pharmacy Operations / CPOE Workflow Knowledge (4+ years)
• Application Support Operations & SLA Management (4+ years)
NICE-TO-HAVES
• Additional Epic Certifications (Ambulatory, Home Infusion, Bugsy)
• Offshore Team Coordination Experience
• Healthcare IT Consulting or Large Health System Background
DISQUALIFIERS
• Missing active, current Epic Willow Inpatient certification.
• Less than 4 years of experience in Epic application management.
POSITION OVERVIEW
We are seeking a skilled and experienced Epic Willow Inpatient Analyst to join our Healthcare
IT team. This role serves as a subject matter expert (SME) for inpatient pharmacy application
workflows and configurations, supporting the delivery of high-quality Epic EHR solutions in a
dynamic healthcare environment. The successful candidate will bring 4+ years of experience in
Epic application management, with a strong track record in day-to-day operations, client
stakeholder engagement, and collaboration with cross-functional and offshore teams.
DAY-TO-DAY RESPONSIBILITIES
• Act as the primary subject matter expert (SME) for Epic Willow Inpatient application
workflows and configurations.
• Manage and prioritize daily support and maintenance activities, ensuring timely
resolution of incidents and service requests per defined SLAs.
• Monitor and manage error queues, label and printer issues, and pharmacy automation
interfaces.
• Troubleshoot and resolve issues with dispensing cabinet/robot interfaces, including ID
mapping, and perform root cause analysis on application issues.
• Build and maintain inpatient pharmacy configurations within the Epic EHR environment,
including medication order sets, formulary setup, dose checking rules, NDC billing
builds, pharmacy charge maps, and 340b billing workflows.
• Develop and maintain BPA/OPA alert builds to support clinical decision-making, manage
medication loads (Medispan), and support medication build activities (IV mixtures,
compounding, and repackaging).
• Serve as a liaison with client stakeholders (hospital pharmacists, pharmacy operations,
nurses, and physicians) and coordinate activities across Accenture, software vendors, and
offshore support teams.
• Maintain comprehensive system documentation (workflows, build specifications, testing
protocols) and ensure compliance with HIPAA, data governance, and medication safety
standards.
ADDITIONAL DESIRED SKILLS
• Additional Epic Certifications (Ambulatory, Home Infusion, or Bugsy)
• Offshore Team Coordination Experience
• Healthcare IT Consulting or Large Health System Background
• Pharmacy automation integration (dispensing cabinets, robot interfaces)

This is a remote position.