Epic Willow Inpatient Analyst
Madison, WI · Remote
$60 - $80/hr
Application Support Operations & SLA Management (4+ years) NICE-TO-HAVES * Additional Epic ... remote position.
Quick apply
Epic Willow Inpatient Analyst
Madison, WI · Remote
$60 - $80/hr
Application Support Operations & SLA Management (4+ years) NICE-TO-HAVES * Additional Epic ... remote position.
Content Creator
Madison, WI · Remote
$123K - $129K/yr
As a Remote Travel Content & Sales Specialist , you'll blend your content creation skills with ... Support clients throughout their journey, from pre‑trip inspiration and content planning to ...
New
Quick apply
Content Creator
Madison, WI · Remote
$123K - $129K/yr
As a Remote Travel Content & Sales Specialist , you'll blend your content creation skills with ... Support clients throughout their journey, from pre‑trip inspiration and content planning to ...
New
Emergency Medicine Radiologist - Remote
Madison, WI · On-site +1
$322K - $403K/yr
We support the Wisconsin Idea to improve people's lives beyond our walls by collaborating with ... of Epic Systems, Exact Sciences, Sub-Zero, and Land's End, as well as many biotech, healthcare IT, ...
Emergency Medicine Radiologist - Remote
Madison, WI · On-site +1
$322K - $403K/yr
We support the Wisconsin Idea to improve people's lives beyond our walls by collaborating with ... of Epic Systems, Exact Sciences, Sub-Zero, and Land's End, as well as many biotech, healthcare IT, ...
Emergency Medicine Radiologist - Remote
Madison, WI · On-site +1
$322K - $403K/yr
We support the Wisconsin Idea to improve people's lives beyond our walls by collaborating with ... of Epic Systems, Exact Sciences, Sub-Zero, and Land's End, as well as many biotech, healthcare IT, ...
Emergency Medicine Radiologist - Remote
Madison, WI · On-site +1
$322K - $403K/yr
We support the Wisconsin Idea to improve people's lives beyond our walls by collaborating with ... of Epic Systems, Exact Sciences, Sub-Zero, and Land's End, as well as many biotech, healthcare IT, ...
RN Complex Care Specialist
Madison, WI · Remote
$72K - $90K/yr
... to support member's self-management skills. * Coordinate care transitions and ensure continuity ... Proficiency using Epic systems and remote monitoring programs. * Cultural competence and ...
RN Complex Care Specialist
Madison, WI · Remote
$72K - $90K/yr
... to support member's self-management skills. * Coordinate care transitions and ensure continuity ... Proficiency using Epic systems and remote monitoring programs. * Cultural competence and ...
RN Complex Care Specialist
Madison, WI · Remote
$72K - $90K/yr
... to support member's self-management skills. * Coordinate care transitions and ensure continuity ... Proficiency using Epic systems and remote monitoring programs. * Cultural competence and ...
RN Complex Care Specialist
Madison, WI · Remote
$72K - $90K/yr
... to support member's self-management skills. * Coordinate care transitions and ensure continuity ... Proficiency using Epic systems and remote monitoring programs. * Cultural competence and ...
Remote Epic Ate Support information
See Madison, WI salary details
$14.53 - $17.31
14% of jobs
$18.76 is the 25th percentile. Wages below this are outliers.
$17.31 - $20.08
21% of jobs
$20.08 - $22.86
14% of jobs
The median wage is $23.02 / hr.
$22.86 - $25.63
18% of jobs
$27.52 is the 75th percentile. Wages above this are outliers.
$25.63 - $28.41
12% of jobs
$28.41 - $31.18
6% of jobs
$31.18 - $33.95
4% of jobs
$33.95 - $36.73
3% of jobs
$36.73 - $39.50
3% of jobs
$39.50 - $42.28
3% of jobs
$42.28 - $45.05
1% of jobs
$14
$26
$45
How much do remote epic ate support jobs pay per hour?
As of Aug 24, 2026, the average hourly pay for remote epic ate support in Madison, WI is $26.25, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $28.56 per hour, depending on experience, location, and employer.
What is Remote Epic ATE Support?
Remote Epic ATE (At-The-Elbow) Support refers to providing virtual assistance to healthcare professionals using the Epic electronic health record (EHR) system. Instead of being physically present, support specialists help users via phone, chat, or video calls to resolve issues, answer questions, and guide them through workflows. This support is especially valuable during new system go-lives or upgrades, ensuring providers can efficiently use Epic while minimizing disruptions to patient care.
What are the key skills and qualifications needed to thrive as a Remote Epic ATE Support?
To thrive as a Remote Epic ATE Support, you need in-depth knowledge of Epic EMR systems, troubleshooting expertise, and experience in clinical workflows, often backed by Epic certification. Familiarity with remote support tools, ticketing systems, and specific Epic modules such as EpicCare Ambulatory or Inpatient is typically required. Outstanding communication, patience, and the ability to clearly explain technical solutions to non-technical users are essential soft skills. These competencies ensure efficient issue resolution and user satisfaction, which are critical for maintaining seamless healthcare operations remotely.
What are some common challenges faced by Remote Epic ATE Support professionals, and how can they be managed effectively?
Remote Epic ATE Support professionals often encounter challenges such as troubleshooting technical issues without direct, on-site access to end-users and managing communication across multiple teams and shifts. To address these challenges, it's important to utilize robust remote access tools, maintain clear and timely communication with clinical staff, and document all support interactions thoroughly. Building strong relationships with on-site super-users and participating in regular team meetings can also help streamline issue resolution and ensure consistent support coverage.
What is the difference between Remote Epic Ate Support vs Remote Epic Clarity Support?
| Aspect | Remote Epic Ate Support | Remote Epic Clarity Support |
|---|---|---|
| Certifications | Epic Certified Ate Support | Epic Certified Clarity Support |
| Work Environment | Remote healthcare IT support | Remote healthcare IT support |
| Industry Usage | Hospitals, clinics using Epic EHR | Hospitals, clinics using Epic Clarity data warehouse |
| Common Search Intent | Support for Epic Ate modules | Support for Epic Clarity data reporting |
Remote Epic Ate Support and Remote Epic Clarity Support both involve working with Epic systems in healthcare settings. The key difference lies in their focus: Epic Ate Support specializes in assisting with Epic Ate modules, while Epic Clarity Support centers on data reporting and analytics within Epic Clarity. Both roles require Epic certification and are vital for healthcare organizations leveraging Epic software, but they serve different technical functions within the Epic ecosystem.
What are popular job titles related to Remote Epic Ate Support jobs in Madison, WI?
For Remote Epic Ate Support jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Remote Epic Ate Support jobs in Madison, WI look for?
The top searched job categories for Remote Epic Ate Support jobs in Madison, WI are:
$60 - $80/hr
Full-time
Re-posted 26 days ago
Job description
Job Title: Certified Epic Willow Anlayst
Work Type: 100% remote
Work Duration: 1 Year Contract
TOP HARD SKILLS
• Must have Epic Willow Certification
• Epic Willow Inpatient Build & Configuration (4+ years)
• Inpatient Pharmacy Operations / CPOE Workflow Knowledge (4+ years)
• Application Support Operations & SLA Management (4+ years)
NICE-TO-HAVES
• Additional Epic Certifications (Ambulatory, Home Infusion, Bugsy)
• Offshore Team Coordination Experience
• Healthcare IT Consulting or Large Health System Background
DISQUALIFIERS
• Missing active, current Epic Willow Inpatient certification.
• Less than 4 years of experience in Epic application management.
POSITION OVERVIEW
We are seeking a skilled and experienced Epic Willow Inpatient Analyst to join our Healthcare
IT team. This role serves as a subject matter expert (SME) for inpatient pharmacy application
workflows and configurations, supporting the delivery of high-quality Epic EHR solutions in a
dynamic healthcare environment. The successful candidate will bring 4+ years of experience in
Epic application management, with a strong track record in day-to-day operations, client
stakeholder engagement, and collaboration with cross-functional and offshore teams.
DAY-TO-DAY RESPONSIBILITIES
• Act as the primary subject matter expert (SME) for Epic Willow Inpatient application
workflows and configurations.
• Manage and prioritize daily support and maintenance activities, ensuring timely
resolution of incidents and service requests per defined SLAs.
• Monitor and manage error queues, label and printer issues, and pharmacy automation
interfaces.
• Troubleshoot and resolve issues with dispensing cabinet/robot interfaces, including ID
mapping, and perform root cause analysis on application issues.
• Build and maintain inpatient pharmacy configurations within the Epic EHR environment,
including medication order sets, formulary setup, dose checking rules, NDC billing
builds, pharmacy charge maps, and 340b billing workflows.
• Develop and maintain BPA/OPA alert builds to support clinical decision-making, manage
medication loads (Medispan), and support medication build activities (IV mixtures,
compounding, and repackaging).
• Serve as a liaison with client stakeholders (hospital pharmacists, pharmacy operations,
nurses, and physicians) and coordinate activities across Accenture, software vendors, and
offshore support teams.
• Maintain comprehensive system documentation (workflows, build specifications, testing
protocols) and ensure compliance with HIPAA, data governance, and medication safety
standards.
ADDITIONAL DESIRED SKILLS
• Additional Epic Certifications (Ambulatory, Home Infusion, or Bugsy)
• Offshore Team Coordination Experience
• Healthcare IT Consulting or Large Health System Background
• Pharmacy automation integration (dispensing cabinets, robot interfaces)
Work Type: 100% remote
Work Duration: 1 Year Contract
TOP HARD SKILLS
• Must have Epic Willow Certification
• Epic Willow Inpatient Build & Configuration (4+ years)
• Inpatient Pharmacy Operations / CPOE Workflow Knowledge (4+ years)
• Application Support Operations & SLA Management (4+ years)
NICE-TO-HAVES
• Additional Epic Certifications (Ambulatory, Home Infusion, Bugsy)
• Offshore Team Coordination Experience
• Healthcare IT Consulting or Large Health System Background
DISQUALIFIERS
• Missing active, current Epic Willow Inpatient certification.
• Less than 4 years of experience in Epic application management.
POSITION OVERVIEW
We are seeking a skilled and experienced Epic Willow Inpatient Analyst to join our Healthcare
IT team. This role serves as a subject matter expert (SME) for inpatient pharmacy application
workflows and configurations, supporting the delivery of high-quality Epic EHR solutions in a
dynamic healthcare environment. The successful candidate will bring 4+ years of experience in
Epic application management, with a strong track record in day-to-day operations, client
stakeholder engagement, and collaboration with cross-functional and offshore teams.
DAY-TO-DAY RESPONSIBILITIES
• Act as the primary subject matter expert (SME) for Epic Willow Inpatient application
workflows and configurations.
• Manage and prioritize daily support and maintenance activities, ensuring timely
resolution of incidents and service requests per defined SLAs.
• Monitor and manage error queues, label and printer issues, and pharmacy automation
interfaces.
• Troubleshoot and resolve issues with dispensing cabinet/robot interfaces, including ID
mapping, and perform root cause analysis on application issues.
• Build and maintain inpatient pharmacy configurations within the Epic EHR environment,
including medication order sets, formulary setup, dose checking rules, NDC billing
builds, pharmacy charge maps, and 340b billing workflows.
• Develop and maintain BPA/OPA alert builds to support clinical decision-making, manage
medication loads (Medispan), and support medication build activities (IV mixtures,
compounding, and repackaging).
• Serve as a liaison with client stakeholders (hospital pharmacists, pharmacy operations,
nurses, and physicians) and coordinate activities across Accenture, software vendors, and
offshore support teams.
• Maintain comprehensive system documentation (workflows, build specifications, testing
protocols) and ensure compliance with HIPAA, data governance, and medication safety
standards.
ADDITIONAL DESIRED SKILLS
• Additional Epic Certifications (Ambulatory, Home Infusion, or Bugsy)
• Offshore Team Coordination Experience
• Healthcare IT Consulting or Large Health System Background
• Pharmacy automation integration (dispensing cabinets, robot interfaces)
This is a remote position.