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Remote Epic Go Live Support Jobs (NOW HIRING)

STI

Epic Beaker Principal Trainer - REMOTE

Epic Beaker Principal Trainer REMOTE 12+ Months Epic Principal Trainer - Beaker responsible for ... Support go-live activities and post-go-live optimization initiatives * Ensure compliance with ...

Computer Task Group, Inc

Epic Willow Analyst

San Mateo, CA · Remote

$140K - $160K/yr

Remote Duration: 3 months We are seeking an experienced Epic Willow Analyst to support a new Epic ... Testing & Go-Live Support * Develop and execute build validation and integrated testing scripts.

Lancesoft INC

Remote Epic Administrator

Tulsa, OK · Remote

$82K/yr

Remote (Yale) Employment Type: Direct Hire Schedule: Monday-Friday | 8:00 AM - 5:00 PM (with ... This role involves hands-on support for Epic Hyperspace, troubleshooting system issues, and ...

CommonSpirit Health

Job Summary and Responsibilities This position is a remote position, based in California, with ... Cerner to Epic go-live experience preferred. * Clinical background (Registered Nurse, Medical ...

STI

EHR Helpdesk Analyst- REMOTE

$21 - $28.75/hr

Participate in go-live support and system upgrade events, including Technical Dress Rehearsals ... Deliver informal user training and guidance on proper Epic use and common troubleshooting ...

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Remote Epic Go Live Support information

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How much do remote epic go live support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for remote epic go live support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Remote Epic Go Live Support?

Remote Epic Go Live Support refers to providing virtual assistance to healthcare organizations during the rollout of Epic electronic health record (EHR) systems. Professionals in this role help clinical and administrative staff navigate the new software, troubleshoot issues, and answer questions in real-time, all from a remote location. This type of support ensures a smoother transition during the critical go-live phase, minimizing disruptions to patient care and daily operations. Remote support is often delivered via phone, chat, or video conferencing, and can be more cost-effective and flexible compared to on-site support.

What are some common challenges faced by Remote Epic Go Live Support professionals during a project launch?

Remote Epic Go Live Support professionals often encounter challenges such as quickly adapting to different healthcare organizations’ workflows, troubleshooting unexpected technical issues in real-time, and ensuring clear communication with onsite staff. Since support is provided remotely, building trust and rapport with end-users can require extra effort, and efficiently resolving issues without physical presence demands strong problem-solving skills. Additionally, professionals must be prepared to manage high volumes of support requests during peak go-live periods, which can be fast-paced and require excellent time management.

What is the difference between Remote Epic Go Live Support vs Remote Epic Implementation Specialist?

AspectRemote Epic Go Live SupportRemote Epic Implementation Specialist
CertificationsEpic certifications, such as Epic Certified SpecialistEpic certifications, including Epic Certified Specialist
Work EnvironmentSupport during go-live, troubleshooting, and issue resolutionEnd-to-end implementation, system setup, and configuration
Employer & Industry UsageHospitals and healthcare organizations during system deploymentHealthcare IT firms and hospitals during project rollout
Search & Comparison IntentFocus on support roles during go-liveFocus on project implementation and setup

Remote Epic Go Live Support primarily involves providing technical assistance and troubleshooting during the hospital's system go-live phase. In contrast, Remote Epic Implementation Specialists handle the entire setup, configuration, and deployment of Epic systems. While both roles require Epic certifications and work within healthcare IT, support roles focus on resolving issues post-implementation, whereas specialists are involved in the initial setup and customization.

What are the key skills and qualifications needed to thrive as a Remote Epic Go Live Support specialist, and why are they important?

Success as a Remote Epic Go Live Support specialist requires in-depth knowledge of Epic EHR systems, experience in healthcare IT, and often certification such as Epic Credentialed Trainer or Epic Certified Analyst. Familiarity with remote support tools, ticketing systems, and strong technical troubleshooting skills are essential. Outstanding communication, patience, and problem-solving abilities help guide end users and resolve issues efficiently from a distance. These skills ensure a smooth go-live process, minimize disruptions for healthcare providers, and support the effective adoption of new technology.
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What cities are hiring for Remote Epic Go Live Support jobs? Cities with the most Remote Epic Go Live Support job openings:
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Remote Epic Go Live Support jobs near you
Infographic showing various Remote Epic Go Live Support job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 26% Full Time, 70% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.
Epic Behavioral Health Analyst

Epic Behavioral Health Analyst

Computer Task Group, Inc

San Mateo, CA • Remote

$130K - $150K/yr

Full-time

Posted 28 days ago

Job description

Overview

CTG is seeking an experienced Epic Behavioral Health Analyst.

Location: Remote-Monthly onsite travel required
Duration: 12 months

The Epic Behavioral Health Analyst supports the design, build, testing, and implementation of behavioral health workflows. This role works closely with clinical stakeholders, IT teams, and project leadership to ensure behavioral health workflows are effectively configured, tested, and deployed during the Epic implementation lifecycle.

The analyst focuses on modules and tools supporting behavioral health services, ensuring compliance with regulatory requirements, supporting clinical documentation, and improving provider and patient workflows.

Key ResponsibilitiesImplementation & System Build

  • Lead or support Epic Behavioral Health deployment.

  • Translate behavioral health clinical workflows into Epic build specifications.

  • Configure system components such as:

    • Behavioral health documentation templates

    • Intake and assessment workflows

    • Treatment planning

    • Safety plans

    • Group therapy documentation

    • Behavioral health-specific orders and flowsheets

  • Participate in integrated design sessions and workflow validation.

Stakeholder Collaboration

  • Partner with:

    • Psychiatrists

    • Therapists

    • Social workers

    • Behavioral health nursing

    • Compliance and legal teams

  • Gather and document clinical and operational requirements.

  • Facilitate workflow design meetings and translate decisions into system build.

Testing & Validation

  • Develop and execute:

    • Unit testing

    • Integrated testing

    • User acceptance testing (UAT)

  • Validate workflows such as:

    • Behavioral health assessments

    • Suicide risk screenings

    • Intake documentation

    • Care planning

    • Medication management

  • Troubleshoot issues and document defects.

Training & Go-Live Support

  • Support development of training materials for behavioral health workflows.

  • Assist with super user training and end-user education.

  • Provide at-the-elbow support during go-live.

  • Help monitor adoption and workflow issues post-go-live.

Required Qualifications:

  • Bachelor’s degree in: Health Informatics, Healthcare Administration, Information Systems or Behavioral Health–related field 5 plus years of experience supporting an Epic implementation; with a strong focus around Behavioral Health and Ambulatory
  • Must be Ambulatory Certified
  • Strong knowledge of behavioral health clinical workflows Experience gathering and translating business requirements Strong analytical and problem-solving skills

Preferred Qualifications:

  • Experience supporting: Psychiatry Substance use treatment Outpatient behavioral health Inpatient behavioral health

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at Krista.Eckard@ctg.com. Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $130,000 to $150,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

Computer Task Group logo

About Computer Task Group

Sourced by ZipRecruiter

We know that achieving our mission begins and ends with our people—and by people we mean you. Regardless of individual roles or responsibilities, regardless of industry or subject matter expertise, our lives happen in relation to other people—our colleagues, clients, and partners. CTG cultivates a workplace that attracts and develops the best people. Being Great Place to Work-CertifiedTM not only supports our Vision but also validates the rewarding workplace culture that has made CTG a leading IT and digital solutions and services company for more than 55 years.

Company size

1,001 - 5,000 Employees

Headquarters location

Buffalo, NY, US

Year founded

1966

Social media

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