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Remote Epic Go Live Support Jobs (NOW HIRING)

Lancesoft INC

Remote Epic Administrator

Tulsa, OK · Remote

$82K/yr

Remote (Yale) Employment Type: Direct Hire Schedule: Monday-Friday | 8:00 AM - 5:00 PM (with ... This role involves hands-on support for Epic Hyperspace, troubleshooting system issues, and ...

Mondo

Epic Cheers PM

Charlotte, NC · Remote

$75 - $110/hr

Remote (must be available for 7:00 AM EST meetings) Start Date: ASAP Duration: Contract, 6-month ... go-live readiness • Support automated patient engagement workflows, including patient-facing ...

New

STI

EHR Helpdesk Analyst- REMOTE

$21 - $28.75/hr

Participate in go-live support and system upgrade events, including Technical Dress Rehearsals ... Deliver informal user training and guidance on proper Epic use and common troubleshooting ...

Mondo

Epic Cheers PM

Charlotte, NC · Remote

$75 - $110/hr

Remote (must be available for 7:00 AM EST meetings) Start Date: ASAP Duration: Contract, 6-month ... go-live readiness • Support automated patient engagement workflows, including patient-facing ...

New

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How much do remote epic go live support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for remote epic go live support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Remote Epic Go Live Support?

Remote Epic Go Live Support refers to providing virtual assistance to healthcare organizations during the rollout of Epic electronic health record (EHR) systems. Professionals in this role help clinical and administrative staff navigate the new software, troubleshoot issues, and answer questions in real-time, all from a remote location. This type of support ensures a smoother transition during the critical go-live phase, minimizing disruptions to patient care and daily operations. Remote support is often delivered via phone, chat, or video conferencing, and can be more cost-effective and flexible compared to on-site support.

What are some common challenges faced by Remote Epic Go Live Support professionals during a project launch?

Remote Epic Go Live Support professionals often encounter challenges such as quickly adapting to different healthcare organizations’ workflows, troubleshooting unexpected technical issues in real-time, and ensuring clear communication with onsite staff. Since support is provided remotely, building trust and rapport with end-users can require extra effort, and efficiently resolving issues without physical presence demands strong problem-solving skills. Additionally, professionals must be prepared to manage high volumes of support requests during peak go-live periods, which can be fast-paced and require excellent time management.

What is the difference between Remote Epic Go Live Support vs Remote Epic Implementation Specialist?

AspectRemote Epic Go Live SupportRemote Epic Implementation Specialist
CertificationsEpic certifications, such as Epic Certified SpecialistEpic certifications, including Epic Certified Specialist
Work EnvironmentSupport during go-live, troubleshooting, and issue resolutionEnd-to-end implementation, system setup, and configuration
Employer & Industry UsageHospitals and healthcare organizations during system deploymentHealthcare IT firms and hospitals during project rollout
Search & Comparison IntentFocus on support roles during go-liveFocus on project implementation and setup

Remote Epic Go Live Support primarily involves providing technical assistance and troubleshooting during the hospital's system go-live phase. In contrast, Remote Epic Implementation Specialists handle the entire setup, configuration, and deployment of Epic systems. While both roles require Epic certifications and work within healthcare IT, support roles focus on resolving issues post-implementation, whereas specialists are involved in the initial setup and customization.

What are the key skills and qualifications needed to thrive as a Remote Epic Go Live Support specialist, and why are they important?

Success as a Remote Epic Go Live Support specialist requires in-depth knowledge of Epic EHR systems, experience in healthcare IT, and often certification such as Epic Credentialed Trainer or Epic Certified Analyst. Familiarity with remote support tools, ticketing systems, and strong technical troubleshooting skills are essential. Outstanding communication, patience, and problem-solving abilities help guide end users and resolve issues efficiently from a distance. These skills ensure a smooth go-live process, minimize disruptions for healthcare providers, and support the effective adoption of new technology.
More about Remote Epic Go Live Support jobs
What cities are hiring for Remote Epic Go Live Support jobs? Cities with the most Remote Epic Go Live Support job openings:
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Remote Epic Go Live Support jobs near you
Infographic showing various Remote Epic Go Live Support job openings in the United States as of July 2026, with employment types broken down into 57% Full Time, 8% Part Time, 3% Temporary, and 32% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.
Remote Epic Administrator

Remote Epic Administrator

Lancesoft INC

Tulsa, OK • Remote

$82K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Job Title: Epic Administrator

Location: Remote (Yale)
Employment Type: Direct Hire
Schedule: Monday–Friday | 8:00 AM – 5:00 PM (with on-call support)

Job Summary

We are seeking a skilled Epic Administrator to support system maintenance, upgrades, and ongoing optimization of the Epic environment. This role involves hands-on support for Epic Hyperspace, troubleshooting system issues, and ensuring smooth performance across virtual desktop environments. The ideal candidate should be comfortable working in a remote setup while being available for after-hours and on-call support.

Key Responsibilities

  • Support Epic system upgrades, maintenance activities, and deployments
  • Provide technical support for Epic Hyperspace client environments
  • Troubleshoot system, application, and connectivity issues
  • Manage and support VDI environments such as Citrix and VMware Horizon
  • Participate in after-hours maintenance windows and weekend upgrades
  • Provide 24/7 on-call support via pager/phone as required
  • Ensure system stability, performance, and security compliance
  • Collaborate with internal IT teams and stakeholders for issue resolution

Required Qualifications

  • Epic Client System Manager Certification (Required at submission)
  • Bachelor’s degree in Information Systems, Business Management, or related field
  • 1–2 years of relevant experience supporting Epic environments
  • Hands-on experience with Epic Hyperspace (upgrades, deployment, troubleshooting)
  • Experience with Citrix / VMware Horizon / VDI environments
  • Strong problem-solving and communication skills
  • Ability to work flexible hours, including after-hours and weekends

Compensation

  • Starting Salary: $82,742.40 annually (based on experience)

Additional Information

  • Fully remote role (Yale)
  • On-call support required (24/7 rotation)
  • After-hours and weekend availability is expected

Restricted States (Not Eligible)

Candidates must not be located in:
Alaska, California, Colorado, Connecticut, Washington DC, Hawaii, Massachusetts, Nevada, New York, Oregon, Vermont, Washington
TS

Company Description

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.
LanceSoft logo

About LanceSoft

Sourced by ZipRecruiter

Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States. We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we're 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for.LanceSoft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Herndon, VA, US

Year founded

2000

Social media

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