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Remote Epic Go Live Support Jobs (NOW HIRING)

Computer Task Group, Inc

Epic HIM Analyst

San Mateo, CA · Remote

$130K - $145K/yr

Remote with 3-6 days travel to client location in CA every month Duration: 12 months We are seeking ... Testing & Go-Live Support * Develop and execute HIM-specific test scripts. * Participate in ...

Computer Task Group, Inc

Epic HIM Analyst

San Mateo, CA · Remote

$130K - $145K/yr

Remote with 3-6 days travel to client location in CA every month Duration: 12 months We are seeking ... Testing & Go-Live Support * Develop and execute HIM-specific test scripts. * Participate in ...

STI

EHR Helpdesk Analyst- REMOTE

$21 - $28.75/hr

Participate in go-live support and system upgrade events, including Technical Dress Rehearsals ... Deliver informal user training and guidance on proper Epic use and common troubleshooting ...

TEKsystems

Sr. Epic Analyst (Dorothy)

Atlanta, GA · Remote

$115K - $125K/yr

... on-site support during go-live and downtime events • Troubleshoot issues identified by team ... Workplace Type This is a fully remote position. Application Deadline This position is anticipated ...

California Region

$69.41 - $103.25/hr

This position is a remote position, based in California, with travel within the California Region ... Cerner to Epic go-live experience preferred. * Clinical background (Registered Nurse, Medical ...

STI

EPIC EHR Helpdesk Shift Lead - REMOTE

EHR Helpdesk Shift Lead REMOTE 1 year Contract 2nd Shift (3PM EST - 11:30 PM EST) 3rd Shift (11PM ... supporting Epic go-lives, system upgrades, and Technical Dress Rehearsals (TDRs). * Develop and ...

InstantServe LLC

Beaker Principal Trainer (Epic)

Support go-live activities and post-go-live optimization initiatives * Ensure compliance with organizational policies, regulatory standards, and Epic training requirements Required/Desired Skills ...

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All JobsRemote Epic Go Live Support Jobs

Remote Epic Go Live Support information

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How much do remote epic go live support jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for remote epic go live support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Remote Epic Go Live Support?

Remote Epic Go Live Support refers to providing virtual assistance to healthcare organizations during the rollout of Epic electronic health record (EHR) systems. Professionals in this role help clinical and administrative staff navigate the new software, troubleshoot issues, and answer questions in real-time, all from a remote location. This type of support ensures a smoother transition during the critical go-live phase, minimizing disruptions to patient care and daily operations. Remote support is often delivered via phone, chat, or video conferencing, and can be more cost-effective and flexible compared to on-site support.

What are some common challenges faced by Remote Epic Go Live Support professionals during a project launch?

Remote Epic Go Live Support professionals often encounter challenges such as quickly adapting to different healthcare organizations’ workflows, troubleshooting unexpected technical issues in real-time, and ensuring clear communication with onsite staff. Since support is provided remotely, building trust and rapport with end-users can require extra effort, and efficiently resolving issues without physical presence demands strong problem-solving skills. Additionally, professionals must be prepared to manage high volumes of support requests during peak go-live periods, which can be fast-paced and require excellent time management.

What is the difference between Remote Epic Go Live Support vs Remote Epic Implementation Specialist?

AspectRemote Epic Go Live SupportRemote Epic Implementation Specialist
CertificationsEpic certifications, such as Epic Certified SpecialistEpic certifications, including Epic Certified Specialist
Work EnvironmentSupport during go-live, troubleshooting, and issue resolutionEnd-to-end implementation, system setup, and configuration
Employer & Industry UsageHospitals and healthcare organizations during system deploymentHealthcare IT firms and hospitals during project rollout
Search & Comparison IntentFocus on support roles during go-liveFocus on project implementation and setup

Remote Epic Go Live Support primarily involves providing technical assistance and troubleshooting during the hospital's system go-live phase. In contrast, Remote Epic Implementation Specialists handle the entire setup, configuration, and deployment of Epic systems. While both roles require Epic certifications and work within healthcare IT, support roles focus on resolving issues post-implementation, whereas specialists are involved in the initial setup and customization.

What are the key skills and qualifications needed to thrive as a Remote Epic Go Live Support specialist, and why are they important?

Success as a Remote Epic Go Live Support specialist requires in-depth knowledge of Epic EHR systems, experience in healthcare IT, and often certification such as Epic Credentialed Trainer or Epic Certified Analyst. Familiarity with remote support tools, ticketing systems, and strong technical troubleshooting skills are essential. Outstanding communication, patience, and problem-solving abilities help guide end users and resolve issues efficiently from a distance. These skills ensure a smooth go-live process, minimize disruptions for healthcare providers, and support the effective adoption of new technology.
What cities are hiring for Remote Epic Go Live Support jobs? Cities with the most Remote Epic Go Live Support job openings:
What are the most commonly searched types of Epic Go Live Support jobs? The most popular types of Epic Go Live Support jobs are:
What states have the most Remote Epic Go Live Support jobs? States with the most job openings for Remote Epic Go Live Support jobs include:
What job categories do people searching Remote Epic Go Live Support jobs look for? The top searched job categories for Remote Epic Go Live Support jobs are:
Remote Epic Go Live Support jobs near you
Infographic showing various Remote Epic Go Live Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.
Epic HIM Analyst

Epic HIM Analyst

Computer Task Group, Inc

San Mateo, CA • Remote

$130K - $145K/yr

Full-time

Posted 12 days ago

Key responsibilities

  • Lead the design, build, and optimization of Health Information Management (HIM) functionality within Epic HIM and related applications.

  • Collaborate with HIM leadership, compliance, clinical operations, and IT teams to ensure accurate record management, release of information, chart completion, document management, and regulatory compliance.

  • Develop and execute HIM-specific test scripts and support go-live readiness, activation, stabilization, and end-user issue resolution.

Job description

Overview

CTG is seeking an experienced Epic HIM Analyst.

Location: Remote with 3-6 days travel to client location in CA every month
Duration: 12 months

We are seeking an experienced Epic HIM Analyst to support a system-wide Epic expansion/implementation focused on ambulatory, home health, and behavioral health workflows. This role will lead the design, build, and optimization of Health Information Management (HIM) functionality within Epic HIM and related applications.

The analyst will collaborate closely with HIM leadership, compliance, clinical operations, and IT teams to ensure accurate record management, release of information, chart completion, document management, and regulatory compliance across diverse care settings.

Key Responsibilities

Implementation & Application Build

  • Lead HIM-related build activities for ambulatory, home health, and behavioral health workflows.
  • Configure chart completion workflows, deficiency tracking, and document management processes.
  • Build and maintain release of information (ROI) workflows and disclosure tracking.
  • Configure scanning, indexing, and document routing rules.
  • Support record retention and legal medical record configuration.

Workflow Design & Optimization

  • Map current-state HIM processes and design future-state workflows within Epic.
  • Align workflows with specialty-specific requirements for ambulatory, home health, and behavioral health.
  • Ensure appropriate privacy segmentation and access controls for behavioral health records.
  • Standardize document types, chart correction workflows, and audit processes.

Compliance & Regulatory Support

  • Ensure configuration aligns with HIPAA, state regulations, and accreditation standards.
  • Support break-the-glass and sensitive record functionality where applicable.
  • Maintain compliance with documentation and retention requirements.
  • Assist with audit preparation and compliance reporting.

Integration & Collaboration

  • Partner with clinical and operational teams to ensure documentation workflows are aligned.
  • Collaborate with technical teams on interfaces related to document ingestion and external records.
  • Support integration of scanned and electronically received documentation.

Testing & Go-Live Support

  • Develop and execute HIM-specific test scripts.
  • Participate in integrated testing across applications.
  • Support go-live readiness, activation, and stabilization efforts.
  • Provide end-user support and issue resolution post-implementation.

Documentation & Governance

  • Maintain detailed build documentation and configuration records.
  • Participate in governance committees related to documentation standards and record management.
  • Assist with development of training materials and workflow documentation.

Background in settings that prioritize behavioral health as a core component of patient care is strongly preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $130,000 to $145,000 annually. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

Computer Task Group logo

About Computer Task Group

Sourced by ZipRecruiter

We know that achieving our mission begins and ends with our people—and by people we mean you. Regardless of individual roles or responsibilities, regardless of industry or subject matter expertise, our lives happen in relation to other people—our colleagues, clients, and partners. CTG cultivates a workplace that attracts and develops the best people. Being Great Place to Work-CertifiedTM not only supports our Vision but also validates the rewarding workplace culture that has made CTG a leading IT and digital solutions and services company for more than 55 years.

Company size

1,001 - 5,000 Employees

Headquarters location

Buffalo, NY, US

Year founded

1966

Social media

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