Remote within the USEMKS is seeking a Project Manager to support the Department of Veterans Affairs ... Representing EMKS in customer engagements, industry events, and strategic planning discussions to ...
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Remote within the USEMKS is seeking a Project Manager to support the Department of Veterans Affairs ... Representing EMKS in customer engagements, industry events, and strategic planning discussions to ...
Quick apply
Remote within the USEMKS is seeking a Project Manager to support the Department of Veterans Affairs ... Representing EMKS in customer engagements, industry events, and strategic planning discussions to ...
OR ยท On-site +1
Remote within the US EMKS is seeking a Project Manager to support the Department of Veterans ... Representing EMKS in customer engagements, industry events, and strategic planning discussions to ...
OR ยท On-site +1
Remote within the US EMKS is seeking a Project Manager to support the Department of Veterans ... Representing EMKS in customer engagements, industry events, and strategic planning discussions to ...
OR ยท Remote
Remote Job Summary Sapiens is on the lookout for a Software Developer to become a key player in our ... Designs, develops and modifies software products and/or customer applications using object-oriented ...
New
OR ยท Remote
Remote Job Summary Sapiens is on the lookout for a Software Developer to become a key player in our ... Designs, develops and modifies software products and/or customer applications using object-oriented ...
New
OR ยท On-site +1
$14K - $170K/mo
Partner cross-functionally to support customer needs and new product commercialization ... Employee Assistance Program (EAP) #LI-KB1 #KB-REMOTE Stepan Company does not accept or retain ...
OR ยท On-site +1
$14K - $170K/mo
Partner cross-functionally to support customer needs and new product commercialization ... Employee Assistance Program (EAP) #LI-KB1 #KB-REMOTE Stepan Company does not accept or retain ...
OR ยท On-site +1
$88K - $144K/yr
Increase sales and improve customer service to existing account base, while prospecting new ... Proven track record of success the sales cycle from plan to close * Value based sales leadership ...
OR ยท On-site +1
$88K - $144K/yr
Increase sales and improve customer service to existing account base, while prospecting new ... Proven track record of success the sales cycle from plan to close * Value based sales leadership ...
OR ยท On-site +1
$172 - $200K/hr
Develops strong and long-term relationships with customers in all assigned accounts * Presents the ... This position is a remote work position with an assigned territory geography * Applicant must live ...
OR ยท On-site +1
$172 - $200K/hr
Develops strong and long-term relationships with customers in all assigned accounts * Presents the ... This position is a remote work position with an assigned territory geography * Applicant must live ...
OR ยท Remote
$51K - $69K/yr
At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where ... Demonstrated stable track record of success in an inside/outside sales role. * Advanced ...
OR ยท Remote
$51K - $69K/yr
At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where ... Demonstrated stable track record of success in an inside/outside sales role. * Advanced ...
OR ยท On-site +1
$50K - $66K/yr
Visual Communications Specialist (PowerPoint SME) Remote, USA EMKS is seeking a Visual ... the customer's mission and working towards success. * Work with AI to improve these functions.
OR ยท On-site +1
$50K - $66K/yr
Visual Communications Specialist (PowerPoint SME) Remote, USA EMKS is seeking a Visual ... the customer's mission and working towards success. * Work with AI to improve these functions.
OR ยท Remote
$75K - $100K/yr
Tulsa -TUL, Oklahoma City -OKC, Dallas -DAL, Fort Worth -FTWT, Remote Areas of Interest: Business ... With passion, skill and partnership you can make an impact on the success of the bank, customers ...
OR ยท Remote
$75K - $100K/yr
Tulsa -TUL, Oklahoma City -OKC, Dallas -DAL, Fort Worth -FTWT, Remote Areas of Interest: Business ... With passion, skill and partnership you can make an impact on the success of the bank, customers ...
OR ยท On-site +1
Remote Job Summary Sapiens is on the lookout for a Software Developer to become a key player in our ... Designs, develops and modifies software products and/or customer applications using object-oriented ...
OR ยท On-site +1
Remote Job Summary Sapiens is on the lookout for a Software Developer to become a key player in our ... Designs, develops and modifies software products and/or customer applications using object-oriented ...
OR ยท On-site +1
... customer satisfaction through successful negotiations and competitive pricing strategies. You will ... the financial success of the organization. This role has been designated as a remote position ...
OR ยท On-site +1
... customer satisfaction through successful negotiations and competitive pricing strategies. You will ... the financial success of the organization. This role has been designated as a remote position ...
... customer facing, commercially focused role. The successful candidate will leverage a deep ... Sales success in this role is driven by credibility, insight into how utilities operate, and the ...
... customer facing, commercially focused role. The successful candidate will leverage a deep ... Sales success in this role is driven by credibility, insight into how utilities operate, and the ...
OR ยท Remote
... customer resources in order to deliver projects according to plan. The Project Manager will also ... Remote: North America (US / Canada) What You'll Do: * Create and execute project work plans in ...
OR ยท Remote
... customer resources in order to deliver projects according to plan. The Project Manager will also ... Remote: North America (US / Canada) What You'll Do: * Create and execute project work plans in ...
OR ยท On-site +1
... customer resources in order to deliver projects according to plan. The Project Manager will also ... Remote: North America (US / Canada) What You'll Do: * Create and execute project work plans in ...
OR ยท On-site +1
... customer resources in order to deliver projects according to plan. The Project Manager will also ... Remote: North America (US / Canada) What You'll Do: * Create and execute project work plans in ...
Myrtle Point, OR ยท Remote
$54K - $72K/yr
Visual Communications Specialist (PowerPoint SME)Remote, USAEMKS is seeking a Visual Communications ... customer's mission and working towards success.Work with AI to improve these functions.Required ...
Quick apply
Myrtle Point, OR ยท Remote
$54K - $72K/yr
Visual Communications Specialist (PowerPoint SME)Remote, USAEMKS is seeking a Visual Communications ... customer's mission and working towards success.Work with AI to improve these functions.Required ...
OR ยท On-site +1
Remote Employment Type: Full-Time Travel: As required by client (typically 10-20%) Eligibility ... Engage customers and stakeholders to triage, prioritize, and resolve feedback * Present project ...
OR ยท On-site +1
Remote Employment Type: Full-Time Travel: As required by client (typically 10-20%) Eligibility ... Engage customers and stakeholders to triage, prioritize, and resolve feedback * Present project ...
OR ยท Remote
Remote: US What You'll Do: * Scaled and resilient security operations capabilities aligned with ... Serve as an executive customer-facing security leader, engaging directly with clients to articulate ...
OR ยท Remote
Remote: US What You'll Do: * Scaled and resilient security operations capabilities aligned with ... Serve as an executive customer-facing security leader, engaging directly with clients to articulate ...
OR ยท On-site +1
Remote: US What You'll Do: * Scaled and resilient security operations capabilities aligned with ... Serve as an executive customer-facing security leader, engaging directly with clients to articulate ...
OR ยท On-site +1
Remote: US What You'll Do: * Scaled and resilient security operations capabilities aligned with ... Serve as an executive customer-facing security leader, engaging directly with clients to articulate ...
OR ยท Remote
Remote Employment Type: Full-Time Travel: As required by client (typically 10-20%) Eligibility ... Engage customers and stakeholders to triage, prioritize, and resolve feedback * Present project ...
OR ยท Remote
Remote Employment Type: Full-Time Travel: As required by client (typically 10-20%) Eligibility ... Engage customers and stakeholders to triage, prioritize, and resolve feedback * Present project ...
OR ยท Remote
$132K - $176K/yr
At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where ... Benefits Bonus Structure #LI-Remote Requisition #: 342838 Life at Lumen Life at Lumen is human and ...
OR ยท Remote
$132K - $176K/yr
At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where ... Benefits Bonus Structure #LI-Remote Requisition #: 342838 Life at Lumen Life at Lumen is human and ...
$32.5K - $42.2K
4% of jobs
$42.2K - $52K
10% of jobs
$58.8K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.5K
15% of jobs
The median wage is $75.3K / yr.
$71.5K - $81.3K
14% of jobs
$81.3K - $91K
14% of jobs
$93.8K is the 75th percentile. Wages above this are outliers.
$91K - $100.8K
10% of jobs
$100.8K - $110.6K
10% of jobs
$110.6K - $120.3K
4% of jobs
$120.3K - $130.1K
2% of jobs
$130.1K - $139.9K
2% of jobs
$32.5K
$83K
$139.9K
A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.
Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.
To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

Full-time
Re-posted 23 days ago
Project Manager – VA HC IdMLocation: Remote within the USEMKS is seeking a Project Manager to support the Department of Veterans Affairs (VA) Healthcare Identity Management (HC IdM) contract. The Project Manager will serve as the primary liaison between EMKS and Government stakeholders, ensuring contract compliance, managing project performance, overseeing budgets, and maintaining schedule adherence. The successful candidate will lead efforts to identify, manage, and resolve potential duplicate records, identity trait data anomalies, and change and verification requests within the VA Master Patient Index (MPI) system. This role requires exceptional attention to detail, strong analytical and data management skills, and the ability to respond promptly and professionally to inquiries through various communication channels.The Project Manager will also be responsible for developing and maintaining project documentation, compiling and submitting detailed performance metrics and status reports, coordinating contractor activities, and ensuring the implementation and maintenance of a comprehensive training program for contractor personnel. Key responsibilities include: Serve as the primary point of contact between EMKS and Government stakeholders. Managing project schedules, deliverables, budgets, and performance objectives. Ensuring compliance with all contract requirements, policies, and procedures. Overseeing the resolution of duplicate records, identity data discrepancies, and verification requests within the VA MPI system. Monitoring project metrics and preparing regular reports for Government review. Coordinating contractor staff activities and ensuring adequate staffing levels. Developing, maintaining, and administering contractor training plans. Supporting continuous process improvement initiatives to enhance operational efficiency and service quality. Providing corporate leadership with strategic direction for contract operations, ensuring alignment with EMKS organizational objectives and long-term growth initiatives. Identifying opportunities for contract expansion, scope growth, and additional tasking while fostering strong relationships with Government stakeholders. Supporting business development efforts, including opportunity identification, capture activities, proposal development, and transition planning for follow-on and related work. Collaborating with executive leadership to develop growth strategies, strengthen customer relationships, and expand EMKS's presence within the Department of Veterans Affairs and other Federal agencies. Representing EMKS in customer engagements, industry events, and strategic planning discussions to promote the company's capabilities and mission. Core Responsibilities Contract Compliance: Ensure strict adherence to government regulations, including the Federal Acquisition Regulation (FAR), agency-specific policies, and all requirements outlined in the Statement of Work (SOW). Stakeholder Communication: Serve as the primary point of contact for Government stakeholders, including the Contracting Officer (CO), Contracting Officer's Representative (COR), and other designated officials. Resource Management: Oversee contract scope, staffing, schedules, deliverables, and budgets, including forecasting, resource allocation, and funding management to ensure successful contract execution. Risk Mitigation: Identify operational and programmatic risks, establish mitigation strategies, and facilitate routine project reviews, milestone assessments, and corrective action planning as needed. Team Leadership: Lead and manage contractor personnel, subcontractors, and external partners to ensure timely and successful delivery of all contract requirements. Performance Management: Monitor contract performance, track key performance indicators (KPIs), and develop reports and metrics for Government review. Corporate Leadership: Provide leadership and strategic direction for contract operations while ensuring alignment with EMKS corporate objectives, values, and long-term growth initiatives. Contract Growth: Identify and pursue opportunities for contract expansion, additional task orders, and scope growth while maintaining strong relationships with Government stakeholders. Business Development: Support capture, proposal, and business development activities by identifying opportunities, contributing subject matter expertise, and assisting with growth strategies for follow-on and related contracts. Customer Relationship Management: Foster strong customer relationships through proactive communication, responsiveness, and a commitment to mission success and exceptional service delivery. Process Improvement: Continuously evaluate and improve operational processes, workflows, and training programs to enhance efficiency, quality, and customer satisfaction. Additional Duties and Responsibilities Perform analytical tasks to collect, analyze, and present data in support of contract objectives and reporting requirements. Support the development of briefings, presentations, training materials, and reports for Government and internal stakeholders. Work independently while managing and supporting the work efforts of assigned team members. Contribute to day-to-day contract execution while balancing customer engagement and corporate responsibilities. Develop and maintain performance metrics, status reporting, and executive-level deliverables. Support process improvement initiatives to enhance efficiency, quality, and service delivery. Assist with customer relationship management, opportunity identification, and business development efforts in support of contract growth. Participate in meetings, reviews, and coordination activities with Government stakeholders, subcontractors, and internal leadership. Perform additional duties as assigned in support of contract execution and organizational objectives. Required Qualifications: Bachelor's degree in business, healthcare management, or related field.Experience in Identity Management and/or Data Management. Minimum of 3 years of Project management experience on projects with 25+ personnel and a minimum annual value of $2.5MFederal Healthcare project management experienceProject Management certification and/or diploma Preferred qualifications: Registered Health Information Administrator (RHIA) preferredPMP certification preferredVA contract management or lead experience preferred Clearance: A minimum of Tier 2 clearance is needed, which requires a Background Investigation. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. About EM Key Solutions:Founded in 2015, EM Key Solutions, Inc. (EMKS) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) offering a broad range of services to support Federal Government enterprises in meeting their mission requirements and business demands. Relationships are key to EMKS! We adopt a customer-centric approach and proven management processes for every project we undertake. Through sound leadership and management principles, EMKS focuses on offering its clients the solutions they need to be successful at the most competitive rates throughout the project management lifecycle.If you are curious to learn more about EM Key Solutions, please visit our website at EMKS.com.EMKS is an Equal Opportunity Employer committed to hiring and retaining qualified and talented individuals. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.Reasonable Accommodation RequestsEM Key Solutions is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or accommodation while seeking employment, please e-mail careers@emks.com or call Human Resources at (727)-292-1521. We will make a determination on your request for reasonable accommodation on a case-by-case basis.E-VerifyAs a Federal Contractor, we are required to use E-Verify to validate employees' ability to work legally in the United States.EEO is the LawThe law requires EM Key Solutions to post a notice describing the Federal laws prohibiting job discrimination.Pay Transparency Non-DiscriminationEM Key Solutions will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.For information regarding your legal rights and protections, please click on the following link: State and Federal Labor Notices.
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It services
11 - 50 Employees
Saint Petersburg, FL, US
2015