Remote Customer Success Jobs in Remote, OR (NOW HIRING)

Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.
We are seeking an Account Manager to join our team at Koerber Pharma Software, Inc. The Account Manager is responsible for managing regional client relationships, driving account growth, and ensuring customer satisfaction. This role requires strong interpersonal skills, industry knowledge, and the ability to align customer needs with Körber's solutions.
Join the home for entrepreneurs!
Your role in our team

• You will own and manage a portfolio of regional accounts
• Develop account plans and drive renewals, upsells, and cross-sells for our strategic accounts
• Serve as the primary point of contact for customer communications and escalations
• You will collaborate with Sales Engineers and Product teams to deliver value-based solutions
• Monitor account health and proactively address risks or opportunities
• Represent Körber at regional industry events and client workshops

Your profile

• You have a 2 - 4 years of experience in account management or customer success
• Proven ability to manage multiple accounts and build long-term relationships
• Strong understanding of pharma or life sciences industry preferred
• Excellent communication, negotiation, and problem-solving skills
• Strong organization and time management abilities
• You are comfortable with CRM tools and digital communication platforms
• Able to work collaboratively across teams and departments; global experience is a plus
• Prior experience in software sales or life sciences is a plus
• Your bachelor's degree in business, life sciences, or related field is preferred

Your benefits

• You will work in a modern work environment with open culture towards improvements and new ideas
• You are part of a global operating company with a wide customer basis and a growing business
• You profit from international cooperation within group-expert network to implement corporate wide concepts
• You will work in a team who is focusing on customer requirements
• You will get an attractive compensation package including health, dental, vision insurance and retirement plan

Can you find yourself in this profile?
Then you are right at Körber. We are looking forward to getting to know you! Körber Xperience (koerber.com)!
Your working environment at Körber
Körber Business Area Pharma is the leading provider for MES software to the pharmaceutical and biotech manufacturing industry. Our first in class Werum PAS-X software offering allows our customers to control and record the making of life saving therapies to ensure the best possible business and patient outcomes. We are seeking talented individuals as we look to transform our business and products to meet the constantly shifting demands of the ongoing revolution in factory digitization and automation."
Equal employer opportunity
We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.
Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via jobs@koerber.com. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.
Disclaimer: The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job advertisement does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee's at-will employment status. Please note that the salary information is a general guideline only. Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.
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Apply now and join our team!
Ready for your next step? Click on 'Apply now' to get started right away! As long as the position is advertised, you can apply at any time.
We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!
If you have any questions or technical problems, please send us an e-mail to jobs@koerber.com. Brenda Suheili Hernandez Nazario is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.
Körber is a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what's next - from end-to-end pharma production and advanced supply chain solutions to high-tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step.
The Business Area Pharma is part of Körber, a global technology company for intelligent manufacturing and supply chains solutions.