Remote Collections Jobs in Indiana (NOW HIRING)

Company Description
Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets.
Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace ®. We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees
Job Description
The collector calls on delinquent customers to identify root cause of delinquency and establish plans to resolve past due balances.
Initiates correspondence (verbal or written) to customers and field sales to enhance corporate cash flow. Ensures that the departmental goals are achieved.
• Presents a positive and service-oriented attitude to internal and external customers to maintain and improve customer relationships.
• Recommends new strategies regarding departmental procedures and customer payment patterns to ensure goals are reached or exceeded.
• Analyzes portfolios, identifies customers that require placement with third party collections, bankruptcy processes, submits write-off preparation. Customers are only placed with an external agency once internal efforts have been exhausted.
• Evaluates account statuses to initiate credit suspension, pursues action with the customer and Sales to ensure payment. Appraises situations once resolved to potentially reinstate credit terms.
• Identifies causes for customer deductions, recommends operational changes that reduce/eliminate reoccurring deductions.
• Works with Billing and Customer Service to preemptively ensure that contractual customer requirements are achieved to avoid payment delays.
• Performs other related duties as required or requested.
Qualifications
Basic Qualifications:
Associates Degree in Business Management, Accounting, Banking & Finance, or Liberal Arts, or equivalent work experience.
• Minimum of 2 years Business to Business collections.
• Advanced proficiency in Microsoft Excel: pivot tables, VLOOKUP, and other formulas as needed.
Preferred Qualifications:
• Two or more years of experience as a collector or working knowledge of collection policies and procedures.
• Demonstrates learning adaptability regarding customer portals and varying internal programs and systems.
• Demonstrates proficiency in other Microsoft office applications.
• Demonstrates the ability to type a minimum of 40 wpm.
Additional Information
Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you have a difficulty applying for any job posted on Harsco Clean Earth's website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.