Remote Case Management Jobs in Raleigh, NC (NOW HIRING)

This is a hybrid or remote role, with the expectation that time working will regularly take place inside and outside of our Charlotte, NC or Raleigh, NC location for the hybrid role.  Open to remote in several markets for highly qualified candidate.

This Manager Regional Security Services position provides leadership for a team of regional security consultants while also performing many of those same consultant responsibilities. Responsible for the management of physical security programs, identification of risks, implementation and management of controls, protection of business operations, classified information, infrastructure, assets, associates, and clients, and management of incidents. Ensures compliance with all applicable regulations and laws. Provides expert consultation to senior leadership regarding security programs, technology, policies, standards, and operations.

• Managerial Functions – Manages an assigned team with physical security responsibilities across multiple regions. Establishes performance expectations and objectives, drives accountability, allocates resources, and prioritizes workloads. Manages the performance, training, and evaluation of team members. Develops team members’ professional skills.
• Security Oversight - Responsible for effective and consistent security services delivery, physical security risk identification and mitigation, implementation and management of risk controls, and security incident response across multiple regions. Directs the design and implementation of security systems within Bank facilities as well as ongoing system maintenance. Oversees security vendor maintenance and installation services. Prepares and manages annual expenditures, budget projections, and business cases.
• Security Strategy -Collaborates with business partners on the appropriate strategies and control measures to mitigate risks within the Bank's risk tolerance appetite. Provides expert consultation to senior leadership on physical security risks, mitigation, controls and tolerance. Advises Human Resources on sensitive, high-risk, or potentially volatile associate matters. Facilitates security incident exercises.  
• Program Management – Manages the physical security risk assessment program, safety assessment program and others as assigned. Manages and maintains a workplace violence prevention and response program. Oversees the analysis and reporting within these programs and directs appropriate actions as necessary. Ensures accurate and timely operational risk event reporting and case management. Partners with other business units and leaders in the achievement of program goals. Ensures ongoing liaison and coordination with law enforcement and emergency services agencies.   

Bachelor's Degree and 8 years of experience in Retail Bank Operations and Security, including management OR High School Diploma or GED and 12 years of experience in Retail Bank Operations and Security, including management

License or Certification Type: Certified Protection Professional (CPP) or other equivalent professional certification preferred

Required Skills: Risk management skills

Preferred Skills:

• Direct management/leadership experience
• 8 years of combined experience in retail bank operations and security
• Abilitiy to build partnerships and collaborate with co-workers, business partners and management
• Strong Analytical and Problem-solving skills
• Experience in Private Industry or Public Sector Physical Security
• Knowledge of Bank Protection Act
• Knowledge of NIST 800-53, FFIEC, PCI, ISO 27001 physical security guidance, security lighting regulations, physical security risk and controls management
• Knowledge in criminal codes relevant to crimes against persons and property
• Experience in physical security technology, crime prevention through environmental design, industry standards, security operations, and practices
• Experience in retail banking operational processes
• Knowledge of physical and electronic security technology
• Knowledge of crime prevention through environmental design concepts, security lighting regulations and industry standards, legal implications of security system implementation, premises liability, and negligence

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Bachelor's Degree and 8 years of experience in Retail Bank Operations and Security, including management OR High School Diploma or GED and 12 years of experience in Retail Bank Operations and Security, including management

License or Certification Type: Certified Protection Professional (CPP) or other equivalent professional certification preferred

Required Skills: Risk management skills

Preferred Skills:

• Direct management/leadership experience
• 8 years of combined experience in retail bank operations and security
• Abilitiy to build partnerships and collaborate with co-workers, business partners and management
• Strong Analytical and Problem-solving skills
• Experience in Private Industry or Public Sector Physical Security
• Knowledge of Bank Protection Act
• Knowledge of NIST 800-53, FFIEC, PCI, ISO 27001 physical security guidance, security lighting regulations, physical security risk and controls management
• Knowledge in criminal codes relevant to crimes against persons and property
• Experience in physical security technology, crime prevention through environmental design, industry standards, security operations, and practices
• Experience in retail banking operational processes
• Knowledge of physical and electronic security technology
• Knowledge of crime prevention through environmental design concepts, security lighting regulations and industry standards, legal implications of security system implementation, premises liability, and negligence

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.