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Remote Call Auditor Jobs (NOW HIRING)

Alorica

Remote Healthcare Advocate-Hawaii Only

Plantation, FL · Remote

$16.75 - $22.25/hr

Remote Healthcare Advocate-Hawaii Only Location : Work at Home, permanent residence in Hawaii ... Record detailed call information for auditing, reporting, and follow-up purposes * Maintain and ...

Lumimeds

$101K - $139K/yr

... suites, auditing accessibility - so you can stay focused on the decisions that require human ... responses, tool-call results - in ways that feel fluid and reliable to end users. * State ...

Sentinel Blue

Lead CMMC Assessor

$135K - $155K/yr

This is a full-time position that is fully remote. This position may require access to technology ... At the close of the assessment, it's the Lead CCA who makes the final call on outcomes ...

Huzzle

Sales Development Representative

By leveraging a proprietary AI-powered auditing platform, the team identifies billing errors ... Book and confirm discovery calls, maintaining a high show rate through effective pre-call ...

(isc)2

Customer Experience Associate - Remote

$14.75 - $20.50/hr

This is not a conventional call center role with the focus on customer experience as opposed to ... Carry out effective outreach to customers as required. * Assist CPE Auditor with non-complex audits ...

Isc2, Inc.

Customer Experience Associate - Remote

$14.75 - $20.50/hr

This is not a conventional call center role with the focus on customer experience as opposed to ... Carry out effective outreach to customers as required. * Assist CPE Auditor with non-complex audits ...

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How much do remote call auditor jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for remote call auditor in the United States is $19.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

How does a Remote Call Auditor typically collaborate with other departments to improve call quality?

Remote Call Auditors often work closely with quality assurance teams, call center supervisors, and training departments. They provide detailed feedback on call performance, highlight trends or recurring issues, and recommend targeted training sessions for agents. Regular meetings or reports are common, allowing auditors to share insights that help refine scripts, improve customer service, and ensure compliance with company standards. This collaborative approach ensures a continuous cycle of improvement and supports overall organizational goals.

What are remote call auditors?

Remote call auditors are professionals who listen to and evaluate recorded or live customer service calls from a remote location. Their main responsibilities include assessing call quality, ensuring compliance with company standards, and providing feedback to improve customer interactions. They play a crucial role in maintaining high-quality customer service by identifying areas for improvement and ensuring that company protocols are followed. Remote call auditors typically use specialized software to access and review calls, and they often work for call centers, customer service departments, or third-party quality assurance companies.

What are the key skills and qualifications needed to thrive as a Remote Call Auditor, and why are they important?

To thrive as a Remote Call Auditor, you need a strong understanding of call center operations, quality assurance standards, and excellent analytical skills, often supported by experience in customer service or auditing roles. Familiarity with call recording software, CRM systems, and quality monitoring tools is typically required. Attention to detail, objectivity, and strong communication skills help you deliver actionable feedback and maintain professional relationships. These skills are crucial for ensuring consistent service quality, compliance, and continuous improvement in remote customer interactions.
More about Remote Call Auditor jobs
What cities are hiring for Remote Call Auditor jobs? Cities with the most Remote Call Auditor job openings:
What are the most commonly searched types of Call Auditor jobs? The most popular types of Call Auditor jobs are:
What states have the most Remote Call Auditor jobs? States with the most job openings for Remote Call Auditor jobs include:
What job categories do people searching Remote Call Auditor jobs look for? The top searched job categories for Remote Call Auditor jobs are:
Remote Call Auditor jobs near you
Infographic showing various Remote Call Auditor job openings in the United States as of July 2026, with employment types broken down into 32% Locum Tenens, 62% Full Time, 5% Part Time, and 1% Contract. Highlights an 87% Physical, 6% Hybrid, and 7% Remote job distribution, with an average salary of $39,947 per year, or $19.2 per hour.
Remote Healthcare Customer Service Representative

Remote Healthcare Customer Service Representative

Alorica

Plantation, FL • On-site, Remote

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Alorica rating

5.5

Company rating: 5.5 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

43rd of 72 rated call and contact centers

Job description


Remote Healthcare Customer Service Representative
Location: Work at Home
Employment Type: Full-time
Supporting: Healthcare
About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.
How You'll Make an Impact
  • Guide customers through questions, concerns, or challenges they encounter while using the product or service
  • Listen actively to understand the root of the issue and provide clear, effective solutions
  • Record detailed call information for auditing, reporting, and follow-up purposes
  • Maintain and update customer records to ensure accurate and current information
  • Identify opportunities to introduce customers to new or enhanced services that meet their needs
  • Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Qualifications
What'll Set You Up for Success
Required:
  • High school diploma or GED in hand for upload at time of interview for verification
  • Experience in Healthcare background required
  • 6+ months of customer service or sales experience preferred
  • Work at home environment is in a private residence and matches the address listed on file
  • Comfortable working with company-issued equipment such as a webcam if applicable.
  • An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).
  • Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 15 Mbps and minimum upload speed of 5 Mbps.

For Internal Candidates:
  • Must not be on any corrective action or performance plans
  • Must have held your current position for 6+ months
  • Must have relevant industry/program experience

Location Note: We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.
Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
  • Company provided equipment
  • Remote onboarding and virtual training experience
  • Leadership development programs designed to support career growth and advancement
  • Professional and personal development through open-access courses via Alorica Academy
  • Virtual employee engagement activities and team events
  • Employee referral bonus program
  • Employee discount program
  • Recognition and rewards programs
  • Remote mentorship and coaching opportunities
  • Health, dental, and vision coverage with HSA options
  • Paid time off
  • Flexible pay options: daily or weekly pay
  • 401(k) retirement plan
  • Leadership development programs that really grow your career
  • Open access courses through Alorica Academy
  • Paid training and tuition reimbursement
  • Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
  • Employee assistance program for personal and professional support
  • Additional voluntary benefits to meet your individual needs

Our Values
Bold - We challenge conventions and take smart risks
Relentless - We deliver results, no matter what it takes
Connected - We work as One Alorica because we're stronger together
True - We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.
Apply Today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaJobs #CallCenter #CustomerServiceJobs #Healthcare

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