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Remote Call Auditor Jobs (NOW HIRING)

C2Q Health Solutions

CALL CENTER SPECIALIST - IC

$84K - $85K/yr

Location: Full time Remote QUALIFICATIONS: Education: Associate degree preferred, or equivalent ... One to two (1-2) years of experience in customer service, quality, and/or auditing. Language:

C2Q Health Solutions

CALL CENTER REPRESENTATIVE - PR

$34K - $40K/yr

We have different schedules available between 8:00 AM to 8:00 PM EST Location: Full time Remote ... and/or auditing experience. * Excellent written and verbal communication skills. * Ability to ...

Healthcare Support Staffing

Remote HEDIS Specialist

OR · Remote

Participates in scheduled meetings with the corporate HEDIS team, vendors and HEDIS auditors ... Please call and e-mail your resume to Brianne Salazar (Office number: 321-710-4799) for immediate ...

Telesolv Consulting

Contact Center Rep (On-Call)

TX · Remote

$20/hr

This is a remote role, and all applicants must be willing/able to work various shifts between 7 am ... Accurately document all customer interactions in the designated system for tracking and auditing ...

TeleSolv Consulting

Contact Center Rep (On-Call)

TX · Remote

$20/hr

This is a remote role, and all applicants must be willing/able to work various shifts between 7 am ... Accurately document all customer interactions in the designated system for tracking and auditing ...

AnewHealth

$17.50 - $21.25/hr

... needs-wherever they call home. We enable better outcomes for patients and the healthcare ... Perform claim adjudication and auditing duties such as prior authorizations, billing and ...

Call On Doc

Payroll Specialist

Irving, TX · Remote

$55K - $65K/yr

Auditing & Reconciliation * Audit payroll records and transactions to identify discrepancies or ... Experience managing payroll for remote or overseas staff. Benefits: * 401(k) * Health insurance

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Remote Call Auditor information

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How much do remote call auditor jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for remote call auditor in the United States is $19.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

How does a Remote Call Auditor typically collaborate with other departments to improve call quality?

Remote Call Auditors often work closely with quality assurance teams, call center supervisors, and training departments. They provide detailed feedback on call performance, highlight trends or recurring issues, and recommend targeted training sessions for agents. Regular meetings or reports are common, allowing auditors to share insights that help refine scripts, improve customer service, and ensure compliance with company standards. This collaborative approach ensures a continuous cycle of improvement and supports overall organizational goals.

What are remote call auditors?

Remote call auditors are professionals who listen to and evaluate recorded or live customer service calls from a remote location. Their main responsibilities include assessing call quality, ensuring compliance with company standards, and providing feedback to improve customer interactions. They play a crucial role in maintaining high-quality customer service by identifying areas for improvement and ensuring that company protocols are followed. Remote call auditors typically use specialized software to access and review calls, and they often work for call centers, customer service departments, or third-party quality assurance companies.

What are the key skills and qualifications needed to thrive as a Remote Call Auditor, and why are they important?

To thrive as a Remote Call Auditor, you need a strong understanding of call center operations, quality assurance standards, and excellent analytical skills, often supported by experience in customer service or auditing roles. Familiarity with call recording software, CRM systems, and quality monitoring tools is typically required. Attention to detail, objectivity, and strong communication skills help you deliver actionable feedback and maintain professional relationships. These skills are crucial for ensuring consistent service quality, compliance, and continuous improvement in remote customer interactions.
More about Remote Call Auditor jobs
What cities are hiring for Remote Call Auditor jobs? Cities with the most Remote Call Auditor job openings:
What are the most commonly searched types of Call Auditor jobs? The most popular types of Call Auditor jobs are:
What states have the most Remote Call Auditor jobs? States with the most job openings for Remote Call Auditor jobs include:
What job categories do people searching Remote Call Auditor jobs look for? The top searched job categories for Remote Call Auditor jobs are:
Remote Call Auditor jobs near you
Infographic showing various Remote Call Auditor job openings in the United States as of July 2026, with employment types broken down into 32% Locum Tenens, 62% Full Time, 5% Part Time, and 1% Contract. Highlights an 87% Physical, 6% Hybrid, and 7% Remote job distribution, with an average salary of $39,947 per year, or $19.2 per hour.

CALL CENTER SPECIALIST - IC

C2Q Health Solutions

Remote

$84K - $85K/yr

Full-time

Posted yesterday

Job description

JOB PURPOSE:
The Call Center Specialist - IC is responsible for managing a high volume of inbound and outbound calls in a timely and professional manner. This role involves providing exceptional customer service, scheduling appointments, answering inquiries, and assisting patients and their families with accurate information regarding services provided by the healthcare organization. The ideal candidate will have excellent communication skills, empathy, and the ability to work effectively in a fast-paced environment.
JOB RESPONSIBILITIES:
  • Handle incoming and outgoing calls efficiently while maintaining a professional and courteous demeanor.
  • Schedule patient appointments accurately using the organization's electronic medical record (EMR) system.
  • Respond to patient inquiries regarding services, appointment availability, billing, and other general information.
  • Assist patients in rescheduling or canceling appointments while adhering to organizational guidelines.
  • Verify and update patient demographic and insurance information during calls.
  • Educate patients on healthcare services, office policies, and available resources.
  • Document all patient interactions and maintain accurate call records in the appropriate systems.
  • Document patient complaints and escalate complex issues to the appropriate department or supervisor.
  • Collaborate with clinical staff, administrative teams, and other departments to ensure a seamless patient experience.
  • Follow HIPAA regulations to maintain patient confidentiality and data security.
  • Achieve performance goals, including call quality, response time, and customer satisfaction metrics.
  • Outreach to inquiring callers to keep them informed about their issues/request's status or resolution.
  • Adhere to company and department policies and procedures.
  • Adheres to all applicable compliance requirements and the Code of Conduct.

Weekly Hours: 40
Days: Monday to Friday
Hours: We have different schedules available between 8:00 AM to 8:00 PM ET.
Location: Full time Remote
QUALIFICATIONS:
Education: Associate degree preferred, or equivalent relevant call center years of experience preferred.
Experience:
  • One to two (1-2) years of experience in customer service, quality, and/or auditing.

Language: Bilingual in Bengali
Additional Requirements:
  • The consultant is required to provide valid government-issued identification as proof of age to verify that they are at least 18 years of age.
  • Able to pass a typing test with at least 40 WPM.
  • Excellent written and verbal communication skills.
  • Ability to thrive in a fast-paced environment and meet assigned deadlines.
  • Excellent organizational skills, accuracy, and attention to detail.
  • Ability to operate both independently and collaboratively as required.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
  • Maintain and utilize the necessary equipment, including but not limited to a computer, monitor, headset, and any other tools required to perform the agreed-upon services.
  • Ensure access to a reliable and high-speed Wi-Fi connection suitable for conducting business operations efficiently.
  • Successfully complete all mandatory training programs as required by the Organization.

Physical Requirements
Individuals must be able to sustain certain physical requirements essential to the job. This includes, but is not limited to:
  • Standing - Duration of up to 6 hours a day.
  • Sitting/Stationary positions - Sedentary position in duration of up to 6-8 hours a day for consecutive hours/periods.
  • Lifting/Push/Pull - Up to 50 pounds of equipment, baggage, supplies, and other items used in the scope of the job using OSHA guidelines, etc.
  • Bending/Squatting - Have to be able to safely bend or squat to perform the essential functions under the scope of the job.
  • Stairs/Steps/Walking/Climbing - Must be able to safely maneuver stairs, climb up/down, and walk to access work areas.
  • Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools to complete essential job functions (ie. typing, use of supplies, equipment, etc.)
  • Sight/Visual Requirements - Must be able to visually read documentation, papers, orders, signs, etc., and type/write documentation, etc. with accuracy.
  • Audio Hearing and Motor Skills (language) Requirements - Must be able to listen attentively and document information from patients, community members, co-workers, clients, providers, etc., and intake information through audio processing with accuracy. In addition, they must be able to speak comfortably and clearly with language motor skills for customers to understand the individual.
  • Cognitive Ability - Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job.

Disclaimer: Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company.
We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Salary Range (Min-Max):
$4.81 - $7.21 USD per hour
৳584.59 - ৳876.28 BDT per hour
These rates are subject to change based on the current USD to BDT conversion rate.

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