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Remote Call Auditor Jobs in Texas (NOW HIRING)

Telesolv Consulting

Contact Center Rep (On-Call)

TX · Remote

$20/hr

This is a remote role, and all applicants must be willing/able to work various shifts between 7 am ... Accurately document all customer interactions in the designated system for tracking and auditing ...

TeleSolv Consulting

Contact Center Rep (On-Call)

TX · Remote

$20/hr

This is a remote role, and all applicants must be willing/able to work various shifts between 7 am ... Accurately document all customer interactions in the designated system for tracking and auditing ...

TTEC

Temp Quality Assurance Specialist

Austin, TX · Remote

$20 - $22/hr

Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators ... Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate What You ...

HighLevel

Manager, Certifications

Dallas, TX · Remote

... remote-first organization built for speed and ownership. We value initiative, clarity and execution ... Here, innovation thrives, ideas are celebrated and people come first, no matter where they call ...

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Remote Call Auditor information

How does a Remote Call Auditor typically collaborate with other departments to improve call quality?

Remote Call Auditors often work closely with quality assurance teams, call center supervisors, and training departments. They provide detailed feedback on call performance, highlight trends or recurring issues, and recommend targeted training sessions for agents. Regular meetings or reports are common, allowing auditors to share insights that help refine scripts, improve customer service, and ensure compliance with company standards. This collaborative approach ensures a continuous cycle of improvement and supports overall organizational goals.

What are remote call auditors?

Remote call auditors are professionals who listen to and evaluate recorded or live customer service calls from a remote location. Their main responsibilities include assessing call quality, ensuring compliance with company standards, and providing feedback to improve customer interactions. They play a crucial role in maintaining high-quality customer service by identifying areas for improvement and ensuring that company protocols are followed. Remote call auditors typically use specialized software to access and review calls, and they often work for call centers, customer service departments, or third-party quality assurance companies.

What are the key skills and qualifications needed to thrive as a Remote Call Auditor, and why are they important?

To thrive as a Remote Call Auditor, you need a strong understanding of call center operations, quality assurance standards, and excellent analytical skills, often supported by experience in customer service or auditing roles. Familiarity with call recording software, CRM systems, and quality monitoring tools is typically required. Attention to detail, objectivity, and strong communication skills help you deliver actionable feedback and maintain professional relationships. These skills are crucial for ensuring consistent service quality, compliance, and continuous improvement in remote customer interactions.
What are the most commonly searched types of Call Auditor jobs in Texas? The most popular types of Call Auditor jobs in Texas are:
What are popular job titles related to Remote Call Auditor jobs in Texas? For Remote Call Auditor jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Call Auditor jobs in Texas look for? The top searched job categories for Remote Call Auditor jobs in Texas are:
What cities in Texas are hiring for Remote Call Auditor jobs? Cities in Texas with the most Remote Call Auditor job openings:
Remote Call Auditor jobs near you
Infographic showing various Remote Call Auditor job openings in Texas as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Call Center Representative (Remote) - 473165

TeleSolv Consulting

Dallas, TX • On-site, Remote

$16.61/hr

Full-time

Re-posted 4 days ago

Job description

Call Center Representative (Remote) - 473165
Department: Federal Services
Employment Type: Full Time
Location: Dallas County, TX
Compensation: $16.61 / hour
Description
TeleSolv Consulting has immediate opportunities to work with the Federal Government as an Outreach Analyst/Call Center Rep. We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the public.
**PLEASE NOTE**
  • To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.
  • MUST dress in professional business casual attire.
  • The hourly rate is $16.61, which is non-negotiable.
  • Credit check is a MUST for all applicants.

This is a remote role, and all applicants must be willing/able to work various shifts: Between 9 am and 9 pm Covering Eastern, Central, Mountain, and Pacific Time Zones in the US. Candidates will work directly with the public, handling inquiries, sharing approved information, and ensuring professional and timely responses. This person must also be able to follow the onboarding process which includes acquiring a Public Trust clearance from the government which can take 2+ months.
All qualified candidates must live and work within the state of Texas from ONLY one of the locations listed below:
El Paso, TX * Brownsville, TX * Dallas, TX Metro Area * Del Rio, TX * Hidalgo, TX * Laredo, TX * Ft Worth, TX metro area * Corpus Christi, TX * San Antonio, TX * Sierra Blanca, TX * McAllen, TX * Marfa, TX * Harlingen, TX * Denton, TX * Ellis, TX * Hunt, TX * Kaufman, TX * Rockwall, TX * Collin, TX * Fort Lauderdale, FL
Responsibilities:
  • Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.
  • Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies.
  • Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.
  • Document all interactions accurately in the company's system for tracking and auditing purposes.
  • Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.
  • Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope.
  • Maintain confidentiality and follow all required data protection guidelines during customer interactions.

Qualifications:
  • Must be a U.S Citizen
  • High School Diploma or GED
  • MUST hold a Public Trust or the ability to obtain one.
  • At least one (1) year of experience in a customer service role, ideally in a high-volume or public-facing environment.
  • Strong written and verbal communication skills, with a focus on delivering clear and accurate information.
  • Proficiency in basic computer applications and the ability to navigate multiple systems while maintaining focus on the customer.
  • Ability to remain calm, professional, and solution-focused during high-stress situations.
  • Self-discipline and time management skills, necessary for working independently in a remote setting

Preferred Requirements:
  • Returned Volunteers (RPCV) are highly encouraged to apply, but this is not required.
  • Experience working in a virtual team or prior remote work experience is a plus.
  • Bilingual (English/Spanish) candidates are preferred due to the diverse customer base

Apply