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Remote Call Auditor Jobs in Chicago, IL (NOW HIRING)

Audit Manager, Non-Profit

Schaumburg, IL · On-site +1

$121K - $148K/yr

Conducting multiple auditing projects and client engagements * Effectively communicating with ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

Conducting multiple auditing projects and client engagements * Effectively communicating with ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

Senior Accounting Manager

Chicago, IL · On-site +1

$115K - $160K/yr

Collaborate with internal and external partners supporting client needs, including auditors, tax ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

Remote Call Auditor information

See Chicago, IL salary details

$10

$19

$47

How much do remote call auditor jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote call auditor in Chicago, IL is $19.78, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $19.81 per hour, depending on experience, location, and employer.

What is a remote call auditor?

Remote call auditors are professionals who listen to and evaluate recorded or live customer service calls from a remote location. Their main responsibilities include assessing call quality, ensuring compliance with company standards, and providing feedback to improve customer interactions. They play a crucial role in maintaining high-quality customer service by identifying areas for improvement and ensuring that company protocols are followed. Remote call auditors typically use specialized software to access and review calls, and they often work for call centers, customer service departments, or third-party quality assurance companies.

What are the key skills and qualifications needed to thrive as a remote call auditor?

To thrive as a Remote Call Auditor, you need a strong understanding of call center operations, quality assurance standards, and excellent analytical skills, often supported by experience in customer service or auditing roles. Familiarity with call recording software, CRM systems, and quality monitoring tools is typically required. Attention to detail, objectivity, and strong communication skills help you deliver actionable feedback and maintain professional relationships. These skills are crucial for ensuring consistent service quality, compliance, and continuous improvement in remote customer interactions.

How does a remote call auditor typically collaborate with other departments to improve call quality?

Remote Call Auditors often work closely with quality assurance teams, call center supervisors, and training departments. They provide detailed feedback on call performance, highlight trends or recurring issues, and recommend targeted training sessions for agents. Regular meetings or reports are common, allowing auditors to share insights that help refine scripts, improve customer service, and ensure compliance with company standards. This collaborative approach ensures a continuous cycle of improvement and supports overall organizational goals.

What are the most commonly searched types of Call Auditor jobs in Chicago, IL?

The most popular types of Call Auditor jobs in Chicago, IL are:

What are popular job titles related to Remote Call Auditor jobs in Chicago, IL?

For Remote Call Auditor jobs in Chicago, IL, the most frequently searched job titles are:

Managing Director, Risk Advisory, Global Investigations & Forensic Accounting

Ankura

Chicago, IL • Remote

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.


Ankura rating

6.4

Company rating: 6.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

66th of 72 rated business consultants


Job description

Ankura is a team of excellence founded on innovation and growth.

Practice Overview:

Ankura'sGlobal Investigations & Forensic Accounting teamassistsclients with challenging issues. Our team of top professionals are seasoned advisors with a wide range of experience in technical and forensic accounting, auditing, corporate finance, fraud, anti-corruption,and Foreign Corrupt Practices Act (FCPA) matters, compliance, eDiscovery, information technology, and complex data analytics. Many of our professionals have held senior investigative or enforcement positions at theSecurities and Exchange Commission (SEC), Department of Justice (DOJ), Public Company Accounting Oversight Board (PCAOB)or the Commodity Futures Trading Commission (CFTC). Our team is composed ofnumerouscertified public accountants, certified fraud examiners, and former standard-setters and regulatory officials who have been deeply involved in some of the most challenging and high-profile financial and accounting advisory engagements and investigations ever undertaken.

At Ankura, we work collaboratively with our clients toprovideour wide-ranging capabilities in forensic accounting and financial investigations in the most efficient and cost-effective manner possible. We have the experience and flexibility to scale our efforts to fit the size and needs of any matter and appreciate that every engagement is unique.

Responsibilities:

  • Leverageyourexpertiseto analyze accounting, auditing, and independence rules and standards.

  • Assist Ankura Senior Managing Directors and clients with communications with the PCAOB,SEC, or other regulators on auditing,accounting,and independence matters.

  • Youwill alsoprovide an independent perspective based upon yourexpertisein GAAP, IFRS, and PCAOB Standards toassistaudit firms with the identification of enhancements to their auditmethodologyand system of quality control.

  • Assistexternal and internal counsel to perform investigations of corporations surrounding breaches in a corporation's internal policies, procedures, and ethical behavior.

  • Work with colleagues, clients, fraud examiners, internal and external auditors,lawyers,and regulatory authorities on challenging,sensitiveand adversarial situations

  • Lead and conduct forensic investigations, technical accounting research, fraud risk assessments, compliance reviews, forensic accounting audits, background interviews and searches, asset searches, fund tracing, electronic data reviews

  • Review andfinalizeengagement work plans, working papers, project documentation,progressand finalreportsto the highest level of quality

  • Lead and manage workof engagementteamcomprisedof internal and external experts in close,intermittent,and distant collaboration modes

  • Plan, manage and control budgets on investigations engagements

  • Monitor and manage risks throughout the engagement cycle.

  • Adhere to the strictest standards of client and engagement confidentiality and integrity

  • Maintain active communication with counsel,clients,and internal team to manage expectations and ensure satisfaction.

  • Manage, develop, train, and mentor staff on projects and assess performance for engagement and year-end reviews

  • Design,craftand deliver client proposals, presentations, and marketing materials

  • Participate in business development activities such as public speaking events, conferences, seminars, marketingeventsand client meetings.

Requirements:

  • Bachelor's degree in Accounting, with strong technical and research skills, andexpertisein financial reporting,disclosureand ICFR awareness

  • Minimum of10years' experiencewithBig 4 or internationalAuditfirms, and/or specialized forensic accounting and investigatory services firms

  • Proventrack recordof working on complex accounting investigations, national and/ or international investigations, compliance risk assessments, forensic audits, disputes support or expert witness engagements

  • Certification and ongoing professional education in both accounting (CPA strongly preferred), and fraud examination (Certified Fraud Examiner, Certified in Financial Forensics designations considered positively)

  • A successful track record of revenue generation annually

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Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email accommodations@ankura.com or call toll-free +1.312-583-2122. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.


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