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Remote Call Auditor Jobs in California (NOW HIRING)

Retell AI

Compliance Engineer

San Francisco, CA · On-site +1

$6.0K - $7.5K/mo

ABOUT RETELL AI Retell AI is using first principles to reimagine the call center with cutting-edge ... Support audits by owning technical evidence collection and working with auditors to address ...

Navitas Semiconductor

FP&A Sr. Analyst

Magalia, CA · On-site +1

$88K - $110K/yr

Support Investor Relations and earnings call preparation, including drafting supporting workbooks ... Demonstrated experience leading or managing an FP&A team, including remote or international team ...

Aprio

Audit Manager, Non-profit

Walnut Creek, CA · On-site +1

$131K - $156K/yr

Conducting multiple auditing projects and client engagements * Effectively communicating with ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

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Remote Call Auditor information

What is a remote call auditor?

Remote call auditors are professionals who listen to and evaluate recorded or live customer service calls from a remote location. Their main responsibilities include assessing call quality, ensuring compliance with company standards, and providing feedback to improve customer interactions. They play a crucial role in maintaining high-quality customer service by identifying areas for improvement and ensuring that company protocols are followed. Remote call auditors typically use specialized software to access and review calls, and they often work for call centers, customer service departments, or third-party quality assurance companies.

What are the key skills and qualifications needed to thrive as a remote call auditor?

To thrive as a Remote Call Auditor, you need a strong understanding of call center operations, quality assurance standards, and excellent analytical skills, often supported by experience in customer service or auditing roles. Familiarity with call recording software, CRM systems, and quality monitoring tools is typically required. Attention to detail, objectivity, and strong communication skills help you deliver actionable feedback and maintain professional relationships. These skills are crucial for ensuring consistent service quality, compliance, and continuous improvement in remote customer interactions.

How does a remote call auditor typically collaborate with other departments to improve call quality?

Remote Call Auditors often work closely with quality assurance teams, call center supervisors, and training departments. They provide detailed feedback on call performance, highlight trends or recurring issues, and recommend targeted training sessions for agents. Regular meetings or reports are common, allowing auditors to share insights that help refine scripts, improve customer service, and ensure compliance with company standards. This collaborative approach ensures a continuous cycle of improvement and supports overall organizational goals.

What are popular job titles related to Remote Call Auditor jobs in California?

For Remote Call Auditor jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Call Auditor jobs in California look for?

The top searched job categories for Remote Call Auditor jobs in California are:

What cities in California are hiring for Remote Call Auditor jobs?

Cities in California with the most Remote Call Auditor job openings:

Remote Call Auditor jobs near you

Call Center Quality Assurance Supervisor - Remote CA

West Sacramento, CA • Remote

Gainwell Technologies
Health Care and Social Assistance • 10K+ employees
Learn more about Gainwell Technologiesexternal

$58K - $82K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 14 days ago

Key responsibilities

  • Lead, coach, and develop a team of Quality Assurance professionals responsible for evaluating customer interactions and maintaining consistent quality standards.

  • Oversee quality monitoring activities, evaluation workloads, scoring accuracy, and timely completion of quality reviews.

  • Analyze quality results, performance data, and customer interaction trends to identify gaps, root causes, and opportunities for improvement.

Gainwell Technologies rating

7.9

Company rating: 7.9 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

Gainwell Technologies is seeking an experienced Call Center Quality Assurance Supervisor to support California's Medi-Cal program. In this role, you will lead a team of Quality Assurance professionals responsible for monitoring customer interactions, maintaining quality and compliance standards, and helping improve the overall customer experience.

You will coach and develop your team, analyze quality trends, lead calibration efforts, and partner closely with Operations, Training, and Leadership to turn quality insights into measurable performance improvements.

If you're a quality-focused leader who enjoys developing people, using data to solve problems, and helping contact center teams perform at their best, we'd love to hear from you.

Your role in our mission
  • Lead, coach, and develop a team of Quality Assurance professionals responsible for evaluating customer interactions and maintaining consistent quality standards.
  • Oversee quality monitoring activities, evaluation workloads, scoring accuracy, and timely completion of quality reviews.
  • Lead calibration sessions and partner with Operations, Training, and Leadership to ensure consistency in quality standards, scoring, and performance expectations.
  • Analyze quality results, performance data, and customer interaction trends to identify gaps, root causes, and opportunities for improvement.
  • Translate quality insights into actionable coaching, training, and process improvement recommendations that strengthen employee performance and the customer experience.
  • Prepare and communicate quality reports, scorecards, trends, and recommendations to leadership while supporting compliance and continuous improvement initiatives.
What we're looking for
  • At least 3 years of experience in quality assurance, quality monitoring, quality auditing, or contact center operations within a high-volume call center or customer contact center environment.
  • At least 1 year of leadership, supervisory, or team lead experience, including coaching and developing employees.
  • Experience with call monitoring, quality evaluations, scoring, calibration, performance metrics, and employee coaching.
  • Strong analytical and problem-solving skills with the ability to identify trends, determine root causes, and translate data into actionable recommendations.
  • Strong written, verbal, interpersonal, and leadership communication skills.
  • Proficiency with Microsoft Office and experience using CRM, quality monitoring, reporting, or other contact center technologies.
  • Healthcare, Medi-Cal, Medicaid, Medicare, or health insurance call center experience is preferred.
What you should expect in this role
  • 100% remote position within California.
  • Greater Sacramento area residency is preferred.
  • Fast-paced, metrics-driven contact center supporting California's Medi-Cal members and providers.
  • Regular collaboration with Operations, Training, Workforce Management, and Leadership teams.
  • Opportunity to lead a Quality Assurance team and directly influence quality, compliance, employee performance, and the customer experience.

*This posting is intended for pipelining. We will accept applications on an ongoing basis.

#LI-REMOTE

#LI-MA1

The pay range for this position is $58,000 - $82,800 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

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Hours and flexibility

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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