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Remote Business Process Optimization Jobs (NOW HIRING)

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ICAM Business Process Reengineer

Reston, VA · Remote

$63K - $85K/yr

Remote Responsibilities * Manage use of process improvement, reengineering methodologies, and ... Support activity and data modeling, development of modern business methods, identification of best ...

Adecco

Sr Business Process Analyst

Minneapolis, MN · On-site +1

$31/hr

Adecco is assisting a local client recruiting Sr Business Process Analyst Opportunities in Remote in Minneapolis MN. This is an excellent opportunity to join a winning culture and get your foot in ...

GDIT

Business Process Analyst Senior

WV · Remote

$96K - $130K/yr

Process and Operational Efficiency Job Qualifications: Skills: Business, Business Development ... Remote GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of ...

New

Lead Surge LLC

AI Business Process Analyst

$150K - $175K/yr

The AI Business Process Analyst is the organizational lens through which AI opportunities are ... Remote Other duties: Please note this is not designed to cover or contain a comprehensive listing ...

Pavago

Business Applications Developer

Business process optimization You'll work closely with operational and technical stakeholders to ... Fully remote role with long-term growth potential Interview Process * Initial Phone Screen

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How much do remote business process optimization jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for remote business process optimization in the United States is $26.92, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $27.88 per hour, depending on experience, location, and employer.

What is the difference between Remote Business Process Optimization vs Remote Business Analyst?

AspectRemote Business Process OptimizationRemote Business Analyst
Primary FocusImproving and streamlining business processesAnalyzing business needs and defining solutions
Skills & CertificationsProcess improvement, Lean, Six Sigma, project managementData analysis, requirements gathering, stakeholder communication
Work EnvironmentCollaborates with operations and process teamsWorks with business units and IT teams
Industry UsageManufacturing, finance, healthcare, service sectorsFinance, technology, consulting, retail

Remote Business Process Optimization specialists focus on enhancing operational workflows, while Remote Business Analysts analyze business needs to recommend solutions. Both roles require analytical skills, but their core responsibilities differ in scope and focus.

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What cities are hiring for Remote Business Process Optimization jobs? Cities with the most Remote Business Process Optimization job openings:
What are the most commonly searched types of Business Process Optimization jobs? The most popular types of Business Process Optimization jobs are:
What states have the most Remote Business Process Optimization jobs? States with the most job openings for Remote Business Process Optimization jobs include:
What job categories do people searching Remote Business Process Optimization jobs look for? The top searched job categories for Remote Business Process Optimization jobs are:
Remote Business Process Optimization jobs near you
Infographic showing various Remote Business Process Optimization job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 17% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $56,000 per year, or $26.9 per hour.
Principal Business Process Consultant-CRM

Principal Business Process Consultant-CRM

ServiceNow

Addison, TX • On-site, Remote

Full-time

Posted 13 days ago

Job description

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
About the Role
We are seeking a Business Process Consultant (BPC) to join the CRM and Industry Workflow Team as a part of Expert Services. As the process expert and trusted advisor, you will engage directly with business stakeholders to analyze, design, and optimize end-to-end workflows across sales, CPQ/CLM, order management, customer service, field service, and AI-driven use cases.
You will bridge the gap between business needs and technical delivery, ensuring that solutions built on the ServiceNow Now Platform - and integrated with systems like Salesforce, Pega, Dynamics, Oracle, or SAP - deliver measurable outcomes. This role is ideal for experienced CRM/CSM consultants with strong process re-engineering and change management skills, and the ability to influence senior leaders while collaborating closely with technical teams.
Key Responsibilities
  • Consult & Advise
  • Serve as the functional and process expert during customer engagements.
  • Guide customers on configuration vs. customization and adoption of best practices.
  • Advise senior leaders on process optimization and AI/automation opportunities.
  • Requirements & Solution Design
  • Lead workshops with business sponsors and SMEs to capture current-state processes and design future-state workflows.
  • Translate requirements into business requirement workbooks, user stories, acceptance criteria, and test plans.
  • Define KPIs and success measures to track value realization (cycle time, CSAT, case deflection, etc.).
  • Cross-Functional Collaboration
  • Partner with Technical Consultants, Solution Architects, and Project Managers to ensure requirements flow into robust technical solutions.
  • Support unit testing, UAT, and customer validation, ensuring business objectives are met.
  • Monitor for scope creep and align with engagement managers to resolve issues.
  • Process Improvement & Change Management
  • Analyze processes to identify areas for automation, AI agent adoption, and continuous improvement.
  • Develop adoption strategies, training materials, and change management plans to ensure successful rollout.
  • Ensure user experience is prioritized - with logical flows, accessibility, and ease of use.
  • Thought Leadership & Continuous Learning
  • Stay current on ServiceNow capabilities, CRM/CSM trends, and AI innovations.
  • Share best practices internally and externally, contributing to delivery of playbooks and accelerators.
  • Support pre-sales and solutioning activities as needed.

Qualifications
Required
  • 7+ years of consulting or business process analysis experience on the ServiceNow platform, preferably CRM and Industry products such as CSM, FSM, SOM, and industry workflows.
  • Proven expertise in one or more domains: Sales & Order Management (lead-to-cash, CPQ/CLM), Customer Call Center/Service, Field Service.
  • Demonstrated ability to influence and consult with senior leaders, providing solution options with pros/cons.
  • Strong experience converting business requirements into functional and configuration requirements.
  • Proficiency in process modeling and visualization tools (e.g., Visio, BPMN, workflow diagrams, wireframes).
  • Excellent stakeholder engagement, facilitation, and communication skills.

Certification Requirements
  • ServiceNow Certified System Administrator (CSA) - required within 60-90 days of hire if not already certified.
  • At least one Certified Implementation Specialist (CIS) certification in CSM, FSM, or Sales - required within the first 6-12 months of hire, depending on project alignment.
  • Continued professional growth through additional ServiceNow certifications (e.g., App Dev, CPQ/CLM once available) encouraged and supported.

Preferred
  • ServiceNow certifications: CSA, CIS-CSM, CIS-FSM, CIS-Sales (or within 90 days).
  • Knowledge of AI/automation projects (chatbots, NLP, predictive analytics, agentic AI).
  • Industry expertise in telecom, financial services, insurance, or public sector.
  • Familiarity with NowCreate methodology and Agile/SAFe delivery practices.
  • Willingness to travel up to 50% based on customer needs.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
ServiceNow logo

About ServiceNow

Sourced by ZipRecruiter

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Santa Clara, CA, US

Year founded

2004

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