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Director Business Process Optimization Jobs (NOW HIRING)

Jobtailor

NY · On-site

$110 - $150/hr

Responsible for driving strategic process transformation initiatives across business units ... Related optimization certification. * Master's Degree in related field or equivalent combination of ...

Cotiviti

Business Process Optimization Retail Manager

$148K - $189K/yr

Overview The Cotiviti Retail Business Process Optimization (BPO) Team is seeking a Manager to work ... * 1 year direct work experience with Microsoft Tableau. * Ability to document technical ...

Cotiviti

Business Process Optimization Retail Manager

$148K - $189K/yr

Overview The Cotiviti Retail Business Process Optimization (BPO) Team is seeking a Manager to work ... * 1 year direct work experience with Microsoft Tableau. * Ability to document technical ...

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How much do director business process optimization jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for director business process optimization in the United States is $31.44, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $33.65 per hour, depending on experience, location, and employer.

What does a director of business process optimization do?

A Director of Business Process Optimization leads efforts to analyze, improve, and streamline an organization's business processes. They identify inefficiencies, develop strategies to enhance productivity, and implement best practices across departments. This role often involves collaborating with cross-functional teams, overseeing change management initiatives, and using data-driven approaches to ensure processes align with the organization’s goals. Ultimately, their work helps businesses operate more efficiently and effectively.

What are the key skills and qualifications needed to thrive as a director of business process optimization?

To thrive as a Director of Business Process Optimization, you need expertise in process improvement methodologies (like Lean or Six Sigma), strong analytical abilities, and a background in business management or related fields. Familiarity with process mapping tools, data analytics platforms, and certifications such as Six Sigma Black Belt or PMP are typically required. Exceptional leadership, strategic thinking, and communication skills help drive cross-functional initiatives and foster stakeholder buy-in. These skills are crucial for identifying inefficiencies, implementing sustainable changes, and delivering measurable business value.

How does a director of business process optimization typically collaborate with other departments to drive organizational efficiency?

A Director of Business Process Optimization works closely with cross-functional teams, including operations, IT, finance, and human resources, to identify inefficiencies and implement process improvements. This role often involves leading workshops, facilitating stakeholder meetings, and coordinating with department heads to gather input, align goals, and ensure buy-in for process changes. Effective collaboration is essential, as the Director must balance diverse perspectives and manage change to achieve measurable results. Regular communication and transparent reporting help maintain momentum and foster a culture of continuous improvement across the organization.

What is the difference between Director Business Process Optimization vs Business Analyst?

AspectDirector Business Process OptimizationBusiness Analyst
CredentialsBachelor's/Master's in Business, Management, or related fields; certifications like Six Sigma or LeanBachelor's in Business, Finance, or related fields; certifications like CBAP or PMI-PBA
Work EnvironmentStrategic leadership, cross-departmental collaboration, executive meetingsData analysis, process documentation, stakeholder interviews
Employer & Industry UsageUsed in large corporations, consulting firms, manufacturing, and tech industriesCommon in finance, healthcare, IT, and consulting sectors

The Director Business Process Optimization focuses on strategic process improvements at an organizational level, leading teams and implementing large-scale initiatives. In contrast, a Business Analyst primarily analyzes existing processes, gathers requirements, and supports project execution. Both roles require analytical skills and industry knowledge but differ in scope, responsibilities, and seniority.

What cities are hiring for Director Business Process Optimization jobs?

Cities with the most Director Business Process Optimization job openings:

What are the most commonly searched types of Business Process Optimization jobs?

The most popular types of Business Process Optimization jobs are:

What states have the most Director Business Process Optimization jobs?

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Director Business Process Optimization jobs near you

Director, Business Process Optimization

Miami, FL • On-site

Norwegian Cruise Line Holdings Ltd
10K+ employees
Learn more about Norwegian Cruise Line Holdings Ltdexternal

Full-time

Re-posted 8 days ago

Job description

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
JOB SUMMARY:
This leader is responsible for strategically optimizing process improvement projects aimed to improve operational efficiencies, quality, service, and profitability for the NCL brand. Establish processes and tools used to collect and measure relevant data, identify key performance indicators (KPI), and produce a data-driven analysis of critical functions.
POSITION RESPONSIBILITIES:
  • Drive and lead overall management and implementation of high priority change initiatives from intake to prioritization, resourcing, planning, and execution in order to optimize business processes across the organization.
  • Provide in-depth analysis of existing workflows, identifying areas needing improvement, and implementing changes.
  • Act as an advisor while partnering with cross-discipline team members including executive leadership to ensure timeliness in scheduled deliverables.
  • Design and execute change projects - including communications, training, and operational readiness that deliver desired business results.
  • Analyze project and business data to identify opportunities for process optimization, cost reduction, and performance improvement. Communicate these findings and other best practices to leaders within NCLH.
  • Utilize flowcharts and process maps to define existing processes and identify continuous improvement opportunities throughout the organization; recommend solutions based on established metrics.
  • Establish effective communication plans by setting up meeting cadences with vendors to advise of project status and gather system/platform requirements.
  • Implement tools required to collect and measure relevant data, identify key performance indicators (KPIs) and produce data-driven analyses of critical functions and utilize it to facilitate business decisions.
  • Facilitate change management activities to ensure smooth implementation of process improvements.

EDUCATION:
Bachelor's degree in Business Administration, Finance, Economics, Management Science, Engineering or equivalent work experience. Master's degree preferred.
EXPERIENCE:
10+ years' experience in Process Improvement. Cruise/Hospitality experience preferred. Minimum 5 years of project management experience including the development and compliance of assigned budgets.
KNOWLEDGE & SKILLS:
  • Experience with project implementation and change management efforts associated with business process improvement and re-engineering.
  • Demonstrated experience in influencing others and successfully facilitating key continuous improvement initiatives across functions.
  • High motivation to learn and ability to grasp new concepts quickly. Excellent analytical, problem solving, communication, and collaborative skills.
  • Excellent verbal and written communication skills to effectively handle inquiries with internal and external clients.
  • Ability to manage multiple responsibilities at once and prioritize accordingly. Advanced level skill set of Microsoft Office Suite with special emphasis on Excel in order to navigate and use excel spreadsheets efficiently.
  • Must be able to thoroughly document work as needed.
  • Must possess excellent interpersonal skills. Must be detail oriented and have an ability to work effectively in a team-based environment.

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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