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Director Business Process Optimization Jobs in Texas

David Weekley Homes

Business Process Analyst

Houston, TX · On-site

$58K - $78K/yr

Document business processes - process mapping, business rules, training materials, and other ... Is a great listener - both to direct and indirect feedback from the Team * Is an excellent ...

David Weekley Homes

Business Process Analyst

Houston, TX · On-site

$58K - $78K/yr

Is a great listener - both to direct and indirect feedback from the Team * Is an excellent ... Previous experience in business process analysis or process improvement (Lean Six Sigma or similar ...

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Director Business Process Optimization information

What is the difference between Director Business Process Optimization vs Business Analyst?

AspectDirector Business Process OptimizationBusiness Analyst
CredentialsBachelor's/Master's in Business, Management, or related fields; certifications like Six Sigma or LeanBachelor's in Business, Finance, or related fields; certifications like CBAP or PMI-PBA
Work EnvironmentStrategic leadership, cross-departmental collaboration, executive meetingsData analysis, process documentation, stakeholder interviews
Employer & Industry UsageUsed in large corporations, consulting firms, manufacturing, and tech industriesCommon in finance, healthcare, IT, and consulting sectors

The Director Business Process Optimization focuses on strategic process improvements at an organizational level, leading teams and implementing large-scale initiatives. In contrast, a Business Analyst primarily analyzes existing processes, gathers requirements, and supports project execution. Both roles require analytical skills and industry knowledge but differ in scope, responsibilities, and seniority.

What does a Director of Business Process Optimization do?

A Director of Business Process Optimization leads efforts to analyze, improve, and streamline an organization's business processes. They identify inefficiencies, develop strategies to enhance productivity, and implement best practices across departments. This role often involves collaborating with cross-functional teams, overseeing change management initiatives, and using data-driven approaches to ensure processes align with the organization’s goals. Ultimately, their work helps businesses operate more efficiently and effectively.

How does a Director of Business Process Optimization typically collaborate with other departments to drive organizational efficiency?

A Director of Business Process Optimization works closely with cross-functional teams, including operations, IT, finance, and human resources, to identify inefficiencies and implement process improvements. This role often involves leading workshops, facilitating stakeholder meetings, and coordinating with department heads to gather input, align goals, and ensure buy-in for process changes. Effective collaboration is essential, as the Director must balance diverse perspectives and manage change to achieve measurable results. Regular communication and transparent reporting help maintain momentum and foster a culture of continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as a Director of Business Process Optimization, and why are they important?

To thrive as a Director of Business Process Optimization, you need expertise in process improvement methodologies (like Lean or Six Sigma), strong analytical abilities, and a background in business management or related fields. Familiarity with process mapping tools, data analytics platforms, and certifications such as Six Sigma Black Belt or PMP are typically required. Exceptional leadership, strategic thinking, and communication skills help drive cross-functional initiatives and foster stakeholder buy-in. These skills are crucial for identifying inefficiencies, implementing sustainable changes, and delivering measurable business value.
What cities in Texas are hiring for Director Business Process Optimization jobs? Cities in Texas with the most Director Business Process Optimization job openings:
Director Business Process Optimization jobs near you

Director, Business Process Ownership for Claims Optimization Property

USAA

San Antonio, TX • On-site

$135K - $243K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

USAA rating

8.2

Company rating: 8.2 out of 10

Based on 262 frontline employees who took The Breakroom Quiz

52nd of 170 rated banks

Job description

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
As a dedicated Director, Business Process Ownership for Claims Optimization Property, you will oversee a team of business professionals that are responsible for the end-to-end aspects and overall ownership of assigned processes. Guides team members to collaborate with enterprise partners in the facilitation and development of business rules, gathering of requirements, artifacts and process management. Guides team members in the ownership of assigned processes to include, capturing, documenting and sustaining processes. Maintains compliance with policies, procedures and regulations.
This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. Relocation assistance is not available for this position.
What you'll do:
  • Responsible for leading a team that is focused on process ownership and improving business results by identifying process gaps and opportunities, recommending solutions and developing and monitoring key process performance indicators.
  • Aligns with enterprise partners to define backlog and present the business case to compete for funding and ultimately ensure execution to output.
  • Ensures the backlog is prioritized in accordance with business deliverables.
  • Defines, develops and evaluates performance metrics to establish process success, and engages stakeholders to ensure cohesive and continuous alignment to measures of success.
  • Utilizes and oversees reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders.
  • Ensuring risk mitigation is a top priority by diagnosing and quickly resolving risk opportunities.
  • Influences business units and business processes to address risk across all activities.
  • Using prescribed project execution methodologies such as Agile, Six Sigma, Lean, and Waterfall, collaborates with process stakeholders to ensure timely execution of deliverables to improve or design-controlled processes.
  • Manages identifies business process risks and oversees that appropriate controls are captured, documented, sustained and ultimately mitigated.
  • Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
  • Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Education:
  • Bachelor's degree; OR 4 years of relevant education and/or experience.

Experiences that will support your success:
  • 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
  • 3 years of direct team lead, supervisory or management experience.
  • Experience leading and/or participating in programs/projects, business process owner/consultant efforts in a dynamic environment.
  • Extensive experience in the application of process management methodologies, standards and policies within a regulated environment.
  • Knowledge of operational risk management practices.
  • Organizational agility; with demonstrated ability in developing partnerships across a complex business landscape, while utilizing/ implementing Lean and continuous improvement methodologies.
  • Experience gathering and assessing set of performance metrics to ensure both efficient and effective processes.

What sets you apart:
  • Experience in property, catastrophe, and/or multi-line Claims Operations and/or Optimization.
  • Experience developing strategy, leading cross-functional teams, and delivering results.
  • Experience in analytics and developing business cases to drive process optimization.
  • Experience influencing and communicating with executive leaders and stakeholders to drive strategy and high value initiatives.
  • US military experience gained through military service or gained as a military spouse / domestic partner.

Compensation range: The salary range for this position is: $135,300.00 - $243,540.00
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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