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Remote Application Support Jobs in Minnesota (NOW HIRING)

ImageTrend

Support Specialist

Eagan, MN · On-site +1

$50K - $60K/yr

The Application Support Specialist I position plays a key role in providing support to customers ... Remote, Hybrid & Onsite options, Flex & Alternate Scheduling Arrangements * Career Advancement:

KEYENCE

Field Application Engineer

Minnetonka, MN · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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All JobsRemote Application Support JobsRemote Application Support Jobs in Minnesota

Remote Application Support information

See Minnesota salary details

$30.4K

$157.9K

$201.8K

How much do remote application support jobs pay per year?

As of Jul 5, 2026, the average yearly pay for remote application support in Minnesota is $157,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,800.00 and $200,800.00 per year, depending on experience, location, and employer.

What is a Remote Application Support role?

A Remote Application Support role involves providing technical assistance and troubleshooting for software applications from a remote location. Professionals in this position help users resolve issues, monitor application performance, and ensure smooth operation of software systems. They often work with end-users, IT teams, and developers to identify and fix problems, manage updates, and offer guidance on best practices. This role typically requires strong communication skills, technical knowledge, and the ability to diagnose and resolve issues efficiently without on-site presence.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

What are the key skills and qualifications needed to thrive as a Remote Application Support professional, and why are they important?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by Remote Application Support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What Are Remote Application Support Jobs?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

More about Remote Application Support jobs
What are the most commonly searched types of Application Support jobs in Minnesota? The most popular types of Application Support jobs in Minnesota are:
What are popular job titles related to Remote Application Support jobs in Minnesota? For Remote Application Support jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Remote Application Support jobs in Minnesota look for? The top searched job categories for Remote Application Support jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Application Support jobs? Cities in Minnesota with the most Remote Application Support job openings:
Remote Application Support jobs near you
Infographic showing various Remote Application Support job openings in Minnesota as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $157,870 per year, or $75.9 per hour.
Support Specialist

Support Specialist

ImageTrend

Eagan, MN • On-site, Remote

$50K - $60K/yr

Full-time

Retirement, PTO

Posted 19 days ago

Job description

Job Description
About Us:
ImageTrend, LLC. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, Minn., ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.
Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together!
Description:
We are currently looking for a dynamic application support professional to join our team who has a get-it-done mentality and is committed to excellent customer service, thrives in a fast-paced environment and enjoys handling multiple priorities simultaneously. The Application Support Specialist I position plays a key role in providing support to customers where you'll troubleshoot and tackle questions on the function and usage of ImageTrend solutions and help empower the communities we serve by demonstrating foundational product knowledge and ensuring a positive client experience.
What You'll Do:
  • Acquire in-depth knowledge of ImageTrend products and service offerings to support our clients and troubleshoot their issues, including answering incoming calls, emails or chat questions from customers
  • Resolve issues immediately, or if more information is needed, track and follow through on open issues to ensure escalation and eventual resolution within agreed upon SLA's
  • Proactively communicate updates and follow up with the customer or internally as needed until the issues is resolved, including owning the communication process and ensuring the CRM, ticketing, or other internal systems are updated according to standard procedures
  • Collaborate with others in Support and other cross-functional teams as needed to escalate, follow up, progress, or solve client issues
  • Consistently interact with customers in a professional, productive manner that enhances customers' experience with ImageTrend
  • Assist with testing and duplicating unknown software and hardware problems reported from the customer-base as needed
  • Complete special projects and tasks as assigned
  • Develop an understanding of the business processes ImageTrend products support
  • Travel to orientation, industry or company events, and other onsite meetings as required
  • Additional duties as assigned

Requirements:
  • Degree or the equivalent combination of education and relevant work experience
  • Proven customer service experience supporting a software solution or technology product base, preferably in the Public Safety or Healthcare industry
  • Strong interpersonal and communication skills, both written and verbal
  • Strong trouble shooting, analytical and creative problem-solving skills
  • Time management skills, the ability to succeed in a fast-paced environment and can adjust to changing priorities
  • Ability to be a self-starter and work independently within a highly collaborative and team-oriented environment
  • Technical aptitude to learn new systems and knowledge of MS Office Suite or other similar tools
  • Ability to maintain discretion when handling proprietary and confidential information
  • Enthusiasm for learning and expanding knowledge or skills
  • Strong work ethic, integrity, honesty, collaboration and team orientation
  • Ability to travel up to 10% annually

This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed.
Position Salary Range: The annual base salary range for this full-time role is $50,000 - $60,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications.
Benefits, Time Off & Perks at ImageTrend
  • Insurance: Core healthcare coverages, plus employer sponsored group policies & additional voluntary plans
  • Paid Time Off: Flexible PTO, Sick Days, Holidays, Parental Leave & Volunteering
  • Retirement: Roth or Traditional 401(k) & Employer Match
  • Flexibility: Remote, Hybrid & Onsite options, Flex & Alternate Scheduling Arrangements
  • Career Advancement: Internal growth, Tuition Reimbursement, Professional Development & LinkedIn Learning access
  • Long-term: Community Gains Incentive Program
  • Other perks: Referral Bonus Program, Employee Assistance Program

ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation. Please visit everify.gov to learn more.

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