Remote Application Support Jobs in Minnesota (NOW HIRING)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewThe Command Center Solutions Services (CCSS) organization is dedicated to empowering the public safety sector with cutting-edge solutions and unwavering support. Our mission 'Solving for Safer' is to equip our customers with the latest technology and tools, enabling them to focus on their crucial work while making faster, smarter, and safer decisions. Through our deployment and support of products such as Computer-Aided Dispatch, Records Management Systems, Jail Management Systems, Mobile Data Computing, Situational Awareness, and Investigative tools, we are committed to enhancing the capabilities of the public safety sector.Job Description

The PremierOne Records Application Specialist plays a pivotal role in comprehending and addressing customers' business requirements for MSI applications. Key responsibilities encompass meticulous documentation of business process requirements, proficient implementation of system provisioning, adept configuration of workflows and UI, and providing comprehensive training on the MSI PremierOne Records Management System. Furthermore, this position conducts rigorous testing and troubleshooting of installed systems, meticulously documents technical issues for prompt escalation to product and system integration teams, and offers valuable feedback for product and process improvements based on client experiences.

Preferred Qualifications:

• Excellent written and verbal skills in order to respond to RFP's and/or assist in the migration quotes of our current customers.

• Ability to work a large/complex project independently.

• Create and deliver customized training (both remote and onsite).

• Must be able toexecute, create, review, and modify FVTs.

• Excellent interpersonal communication skills.

• SME on PremierOne or Flex; CAD, RMS or SSRS products.

• SME on Client Installation of MSI products.

• SME on UCR (NIBRS or SRS).

• Ability to produce and deliver Business Process Review.

• Identifies and mitigates risks and communicates those to management.

• Creates formal documentation for peers.

• Trains and mentors new employees.

• Primary point of contact for application related issues.

• Works with Product Management to communicate enhancement requests.

• Ability to provide all required customer training without assistance.

• Must be able to function effectively in a fast paced demanding environment that usually requires the ability to handle a variety of tasks simultaneously.

• Must be able to obtain necessary security clearance as required by government contract.

• Must be comfortable working in a team environment and understand the contractual obligations as well as personal responsibilities.

• Higher level education (Bachelor's or Associate's degree) preferred.

• Must be able and willing to travel up to 75% of the time. Note: Project assignments can be located anywhere within North America.

• Weekend travel may be required.

• This position is a hybrid position, but candidates located in the Central or North Eastern Region are preferred.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $65,000 - $75,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-JM3

#LI-REMOTE

Basic Requirements

Required Skills:

• High School diploma, or Associates, or Bachelor's degree with 2+ years experience in one of the following areas: Business Analysis, Field Service or Public Safety using one or more of the following: Computer Aided Dispatch (CAD), Record Management Systems (RMS), Jail Management Systems (JMS), or Law Enforcement Records Management Systems (LRMS) required.

• Must be able to obtain a background clearance as required by our government customes.

Travel Requirements50-75%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans

• Medical, Dental, Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.