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Remote Chat Support Jobs in Minnesota (NOW HIRING)

ControlsJobs

BAS Controls Tech Support

Edina, MN · On-site +1

$70K - $90K/yr

This role offers hybrid flexibility (3 days in-office / 2 remote) or the option to work fully on ... Handle customer inquiries through phone, email, chat, and ticketing systems * Create and refine ...

ImageTrend

Support Specialist

Eagan, MN · On-site +1

$50K - $60K/yr

... or chat questions from customers * Resolve issues immediately, or if more information is needed ... Remote, Hybrid & Onsite options, Flex & Alternate Scheduling Arrangements * Career Advancement:

ForgeFit

Remote Customer Service Specialist

Rochester, MN · On-site +1

$17.25 - $22.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Saint Paul, MN · On-site +1

$17.25 - $22.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Minneapolis, MN · On-site +1

$17.75 - $23.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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All JobsRemote Chat Support JobsRemote Chat Support Jobs in Minnesota

Remote Chat Support information

See Minnesota salary details

$14

$25

$43

How much do remote chat support jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for remote chat support in Minnesota is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $27.79 per hour, depending on experience, location, and employer.

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Minnesota? The most popular types of Chat Support jobs in Minnesota are:
What are popular job titles related to Remote Chat Support jobs in Minnesota? For Remote Chat Support jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Minnesota look for? The top searched job categories for Remote Chat Support jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Chat Support jobs? Cities in Minnesota with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Minnesota as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $53,064 per year, or $25.5 per hour.

BAS Controls Tech Support

ControlsJobs

Edina, MN • On-site, Remote

$70K - $90K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Hybrid BAS Tech Support Opening - Edina, MN - IoT Building Automation Innovator - Stock Options + Unlimited PTOAbout the Opportunity:

A rapidly expanding IoT controls manufacturer is seeking a skilled BAS Technical Support Specialist to join their Minneapolis-area team. This role offers hybrid flexibility (3 days in-office / 2 remote) or the option to work fully on-site depending on your preference.

This position is ideal for a BAS technician or support professional who enjoys problem-solving, assisting customers, and serving as the subject-matter expert for next-generation wireless building automation products. The company promotes a tech-forward, mission-driven culture and provides highly competitive benefits-including stock options and 100% employer-paid medical coverage for employees and families.

Position Details:
  • Title: BAS Technical Support Specialist
  • Location: Edina, MN (Hybrid: 3 onsite / 2 remote OR full in-office)
  • Status: Full-Time | Salaried | $70,000-$90,000 Base
Key Responsibilities:
  • Act as primary technical support resource for wireless smart building controls and cloud-based BAS software
  • Commission, verify, and remotely support new BAS and IoT deployments
  • Handle customer inquiries through phone, email, chat, and ticketing systems
  • Create and refine support documentation, FAQs, and training guides
  • Provide virtual onboarding and customer training via video sessions
Ideal Candidate:
  • Background as a BAS technician, HVAC controls tech, or technical support specialist
  • Solid knowledge of HVAC equipment operation and controls integration
  • 2+ years of technical support experience within BAS, IoT, or related automation fields
  • Familiarity with Zendesk or similar support/ticketing tools preferred
  • Excellent communication, customer service, and troubleshooting skills
What's Unique:
  • Unlimited PTO for vacation and personal time
  • 100% employer-paid medical insurance for employee + dependents
  • Stock Options with a 4-year vesting schedule
  • 401(k) plan available
  • Dental and vision plans (self-funded)
  • Company-issued laptop and mobile phone
About the Company:

This innovative IoT-focused company builds integrated smart building solutions. The company's mission is to make high-performance building automation accessible for underserved and mid-market facilities. They are positioned for major scale and long-term sustainability impact.

Ready to make an impact?

If you're passionate about smart building technology and enjoy supporting customers in a collaborative technical environment, this is an exceptional chance to grow with a fast-scaling BAS and IoT innovator.

Apply