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Remote Chat Support Jobs in Minnesota (NOW HIRING)

Transworld Systems Inc.

$15/hr

This is a remote/work from home position. Compensation : $15.00/hour Paid Training Start Date : Monday, September 14th, 2026 Training Hours : Monday thru Friday: 8am - 5pm EST (27 training days ...

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Remote Chat Support information

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$14

$25

$43

How much do remote chat support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote chat support in Minnesota is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $27.79 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Minnesota?

The most popular types of Chat Support jobs in Minnesota are:

What are popular job titles related to Remote Chat Support jobs in Minnesota?

For Remote Chat Support jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Minnesota look for?

The top searched job categories for Remote Chat Support jobs in Minnesota are:

What cities in Minnesota are hiring for Remote Chat Support jobs?

Cities in Minnesota with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Minnesota as of August 2026, with employment types broken down into 76% Full Time, 8% Temporary, and 16% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,064 per year, or $25.5 per hour.

Director, Customer Experience Billing Operations (Remote)

Quest Diagnostics

Edina, MN • On-site, Remote

Full-time

Re-posted 28 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

97th of 120 rated laboratories

Job description


The Director of Patient Customer Service Operations Support is responsible for leading the strategic and operational backbone of a high-volume, omnichannel patient contact center. This role oversees workforce management, quality assurance, training and development, performance analytics, and continuous improvement initiatives to ensure exceptional patient experiences across all channels (phone, chat, email, and digital platforms).
This leader partners cross-functionally to align operational capabilities with organizational goals, optimize efficiency, and drive measurable improvements in patient satisfaction, access, and service delivery.
Responsibilities
Strategic Leadership
  • Define and execute the long-term vision for contact center support functions, aligning with enterprise patient experience and access strategies
  • Serve as a key advisor to senior leadership on operational performance, capacity planning, and service delivery innovation
  • Lead transformation initiatives, including technology adoption, process optimization, and omnichannel integration

Workforce Management (WFM)
  • Oversee forecasting, capacity planning, scheduling, and real-time management for a high-volume contact center
  • Ensure optimal staffing models to balance service levels, cost efficiency, and patient access
  • Implement and refine WFM tools and methodologies to improve accuracy and responsiveness

Quality Assurance (QA)
  • Establish and maintain a comprehensive QA framework to monitor and improve patient interactions
  • Drive consistency in service delivery, compliance, and patient-centered communication
  • Leverage QA insights to inform coaching, training, and process improvements

Training & Development
  • Lead the design and execution of onboarding and continuous training programs for contact center staff and leadership
  • Ensure training aligns with clinical, regulatory, and service excellence standards
  • Foster a culture of continuous learning, coaching, and professional development

Performance Analytics & Reporting
  • Develop and manage KPIs, dashboards, and reporting frameworks to monitor operational performance and patient experience
  • Translate data into actionable insights to drive decision-making and continuous improvement
  • Analyze trends in call volume, patient needs, and agent performance to inform strategy

Operational Excellence & Continuous Improvement
  • Identify and implement process improvements to enhance efficiency, reduce friction, and improve patient outcomes
  • Partner with IT, digital, and adjacent teams to optimize workflows and tools supporting patient interactions
  • Champion Lean, Six Sigma, or similar methodologies to drive sustainable improvements

Omnichannel Contact Center Oversight
  • Ensure seamless patient experiences across all engagement channels
  • Optimize channel strategy to meet evolving patient preferences and access needs
  • Monitor emerging trends and technologies in patient engagement and contact center operations

People Leadership
  • Lead and develop a team of managers and subject matter experts across WFM, QA, training, and analytics
  • Build a high-performing, inclusive culture focused on accountability, innovation, and patient-centered service
  • Drive employee engagement and retention within support functions

Qualifications
Required
  • 8-10+ years of experience in contact center operations, with at least 5 years in a senior leadership role
  • Demonstrated experience managing workforce management, QA, training, and analytics functions
  • Experience in healthcare, payer, provider, or patient services environment
  • Strong analytical skills with experience leveraging data to drive operational decisions
  • Proven ability to lead large-scale, high-volume, omnichannel contact center environments

Preferred
  • Experience with WFM and contact center technologies (e.g., Five9, Verint)
  • Lean/Six Sigma certification or equivalent process improvement experience
  • Knowledge of healthcare regulations (HIPAA, compliance standards)

People Leader Responsibility
  • Organizational Impact: Enterprise or multi-site impact with responsibility for core operational support functions across the contact center ecosystem
  • Span of Control: Typically leads multiple managers and/or senior individual contributors; indirect influence across 200+ frontline staff depending on organizational size
  • Decision-Making Authority: High degree of autonomy in setting strategy for WFM, QA, training, and analytics; contributes to enterprise-level operational planning
  • Stakeholder Complexity: Regular interaction with senior leaders (VP and above), as well as cross-functional partners in Clinical, Digital, IT, Compliance, and Operations

Education
  • Bachelor's degree in Business, Healthcare Administration, or related field (Required)
  • Master's degree (Preferred)

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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