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Refunds Manager Jobs (NOW HIRING)

Honeywell

US Import - Customs Manager

Charlotte, NC · On-site

IEEPA refund management * Manage IEEPA refund recovery through CAPE * File CAPE Declarations and monitor processing * Reconcile refunds received against expected amounts * Coordinate with finance on ...

Honeywell

US Import - Customs Manager

Charlotte, NC · Hybrid

IEEPA refund management * Manage IEEPA refund recovery through CAPE * File CAPE Declarations and monitor processing * Reconcile refunds received against expected amounts * Coordinate with finance on ...

Honeywell

US Import - Customs Manager

Charlotte, NC · Hybrid

IEEPA refund management * Manage IEEPA refund recovery through CAPE * File CAPE Declarations and monitor processing * Reconcile refunds received against expected amounts * Coordinate with finance on ...

Trackline

Travel Coordinator

Miami Gardens, FL

The position is responsible for end-to-end travel coordination, including booking arrangements, cost control, travel documentation, refund management, and invoicing support. Key Responsibilities ...

UHS

REFUND ANALYST

Las Vegas, NV · On-site

$19 - $25.17/hr

... access management, variance analysis, and customer service. Our dedication to associate ... Refund Analyst Monday-Friday 7:00AM-3:30PM The Refund Analyst is responsible for identifying and ...

Physicians East

Refund Analyst

Greenville, NC · On-site

Refund Analyst FLSA: Non-Exempt About us Physicians East, P.A.is a team of skilled healthcare ... Manager_____ Date _____ HR_____ Date _____ Employee signature below indicates the employee ...

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Refunds Manager information

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$19K

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$98K

How much do refunds manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for refunds manager in the United States is $55,952.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $60,000.00 per year, depending on experience, location, and employer.

What does a Refunds Manager do?

A Refunds Manager is responsible for overseeing and managing the process of handling customer refund requests within an organization. They ensure that all refund transactions are processed accurately, efficiently, and in compliance with company policies and relevant regulations. Refunds Managers also address escalated customer complaints, analyze refund trends, and work closely with other departments to improve customer satisfaction. Their role often involves training staff, optimizing procedures, and using data to prevent unnecessary refunds.

What are some common challenges faced by Refunds Managers, and how can they be addressed?

Refunds Managers often navigate challenges such as managing high volumes of refund requests, ensuring compliance with company policies, and dealing with dissatisfied customers. To address these, strong organizational skills and a well-trained team are essential for handling peak periods efficiently. Implementing clear communication channels with both customers and internal departments can help resolve issues swiftly and reduce misunderstandings. Proactive process improvements and regular staff training also contribute to smoother operations and higher customer satisfaction.

What is the difference between Refunds Manager vs Accounts Payable Specialist?

AspectRefunds ManagerAccounts Payable Specialist
CredentialsRelevant finance or accounting certifications, experience in refunds processingAccounting or finance certifications, experience in invoice processing
Work EnvironmentCustomer service, finance, or accounting departments within companiesFinance or accounting teams handling vendor payments
Employer & IndustryRetail, e-commerce, travel, or service industriesCorporate finance departments across various industries
Search & Comparison IntentUnderstanding refund processes, managing customer refundsManaging vendor invoices and payments

The Refunds Manager focuses on processing customer refunds, ensuring compliance, and managing refund policies, often working closely with customer service. In contrast, the Accounts Payable Specialist handles vendor invoices, processes payments, and maintains financial records. While both roles involve financial transactions, their focus areas and interactions differ significantly.

What are the key skills and qualifications needed to thrive as a Refunds Manager, and why are they important?

To thrive as a Refunds Manager, you need strong analytical skills, experience in finance or accounting, and typically a relevant degree or equivalent work experience. Familiarity with customer relationship management (CRM) platforms, financial software, and refund processing systems is essential. Exceptional problem-solving, attention to detail, and effective communication skills help you resolve disputes and lead a team efficiently. These skills are crucial for ensuring accurate and timely refunds, maintaining customer satisfaction, and upholding financial compliance.
More about Refunds Manager jobs
What cities are hiring for Refunds Manager jobs? Cities with the most Refunds Manager job openings:
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Refunds Manager jobs near you
Infographic showing various Refunds Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $55,952 per year, or $26.9 per hour.
Refund Specialist I - RCM

Refund Specialist I - RCM

US Anesthesia Partners

Dallas, TX

$16.49 - $26.39/hr

Other

Posted 4 days ago

Job description

Overview
The Refund Specialist I - RCM is responsible for processing and resolving refund-related activities accurately and efficiently. This role supports revenue cycle operations by working returned refunds, addressing exception refunds, and managing overpayment dispute processes while maintaining compliance with organizational policies and regulatory requirements. This role may also be assigned to post payments and perform essential cash management duties.
At this time, US Anesthesia Partners does not hire candidates residing in California, Hawaii, or Alaska.
The base pay estimate for this role is $16.49 - $26.39 hourly. The final offer will depend on the skills, experience, and qualifications of the selected candidate. This range is for base pay only and does not include bonuses or other compensation. This position is eligible for a quarterly bonus. Bonuses are not guaranteed and are awarded based on company and individual performance.
Job Highlights
ESSENTIAL DUTIES AND RESPONSIBILITIES: (The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation)
  • Performs follow-ups on checks that have not cleared the bank and researches checks that are returned for an insufficient address.
  • Prepares refund request forms and supporting documentation regarding overpayment calculations.
  • Reviews and processes returned refund payments, ensuring proper reissuance or correction as needed.
  • Handles exception refunds, including locating supporting documentation and EOBs, validating requests, and ensuring timely issuance and mailing of refund checks.
  • Prepares and submits overpayment disputes for inaccurate or rejected refund transactions.
  • Performs detailed account research to ensure refund accuracy and prevent incorrect payments.
  • Maintains accurate documentation of refund transactions and actions taken in system records.
  • Collaborates with internal teams to resolve refund discrepancies.
  • Monitors refund queues and works assigned volumes within established turnaround times.
  • Ensures compliance with company policies, payer guidelines, and applicable regulations.
  • Identifies trends or issues related to refunds and escalates appropriately.
  • Supports general administrative duties related to refund processing and reconciliation.
  • Maintains HIPAA patient confidentiality standards for medical and financial information.
  • Performs all other duties as assigned.
Qualifications
KNOWLEDGE/SKILLS/ABILITIES (KSAs):
  • High school diploma or equivalent required.
  • Minimum of 1 year medical billing experience required.
  • Knowledge of medical terminology and computer literacy are required.
  • Familiarity with payor contracts preferred.
  • Posting experience preferred.
  • Basic MS Office skills required; advanced skills preferred.
  • Strong working knowledge of Excel.
  • Strong oral and written communication skills.
  • Accurate data entry skills.
  • Attention to detail is a must.
  • Ability to identify trends in underpayments/overpayments.
*The physical demands described here are representative of those that may need to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Occasional Standing
  • Occasional Walking
  • Frequent Sitting
  • Frequent hand, finger movement
  • Use office equipment (in office or remote)
  • Communicate verbally and in writing

US Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

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