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Refunds Manager Jobs in California (NOW HIRING)

Dignity Health

Refund Analyst

Rancho Cordova, CA · On-site

$25 - $32.99/hr

Proactively organize and manage case load to ensure refunds are completed timely to avoid offsets * Ability to independently research and resolve intermediate to complex issues with available ...

New

CommonSpirit Health

Refund Analyst

Rancho Cordova, CA · On-site

Proactively organize and manage case load to ensure refunds are completed timely to avoid offsets * Ability to independently research and resolve intermediate to complex issues with available ...

New

CommonSpirit Health

Refund Analyst

Rancho Cordova, CA · On-site

Proactively organize and manage case load to ensure refunds are completed timely to avoid offsets * Ability to independently research and resolve intermediate to complex issues with available ...

New

Jacoby & Meyers

Client Intake Analyst

Los Angeles, CA · Remote

$21 - $32/hr

Credit Requests & Refund Management * Evaluate non-responsive cases and post-48-hour invalid cases to verify eligibility for refund or credit requests based on vendor timelines. * Coordinate drop ...

Jacoby & Meyers

Client Intake Analyst

Los Angeles, CA · Remote

Credit Requests & Refund Management * Evaluate non-responsive cases and post-48-hour invalid cases to verify eligibility for refund or credit requests based on vendor timelines. * Coordinate drop ...

Jacoby & Meyers

Client Intake Analyst

Los Angeles, CA · On-site

$21 - $32/hr

Credit Requests & Refund Management * Evaluate non-responsive cases and post-48-hour invalid cases to verify eligibility for refund or credit requests based on vendor timelines. * Coordinate drop ...

Jacoby & Meyers

Client Intake Analyst

Los Angeles, CA · Remote

$21 - $32/hr

Credit Requests & Refund Management * Evaluate non-responsive cases and post-48-hour invalid cases to verify eligibility for refund or credit requests based on vendor timelines. * Coordinate drop ...

24 Hour Fitness

Fitness Manager

San Diego, CA · On-site

Oversee payment processing and refund management * Acts as manager-on-duty at times to support resolution of member concerns. * Complete other duties as assigned QUALIFICATIONS Knowledge, Skills ...

24 Hour Fitness

Fitness Manager

San Diego, CA · On-site

Oversee payment processing and refund management * Acts as manager-on-duty at times to support resolution of member concerns. * Complete other duties as assigned QUALIFICATIONS Knowledge, Skills ...

24 Hour Fitness

Fitness Manager

Downey, CA · On-site

Oversee payment processing and refund management * Acts as manager-on-duty at times to support resolution of member concerns. * Complete other duties as assigned QUALIFICATIONS Knowledge, Skills ...

24 Hour Fitness

Fitness Manager

San Diego, CA · On-site

Oversee payment processing and refund management * Acts as manager-on-duty at times to support resolution of member concerns. * Complete other duties as assigned QUALIFICATIONS Knowledge, Skills ...

24 Hour Fitness

Fitness Manager

Redwood City, CA · On-site

Oversee payment processing and refund management * Acts as manager-on-duty at times to support resolution of member concerns. * Complete other duties as assigned QUALIFICATIONS Knowledge, Skills ...

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Refunds Manager information

What does a refunds manager do?

A Refunds Manager is responsible for overseeing and managing the process of handling customer refund requests within an organization. They ensure that all refund transactions are processed accurately, efficiently, and in compliance with company policies and relevant regulations. Refunds Managers also address escalated customer complaints, analyze refund trends, and work closely with other departments to improve customer satisfaction. Their role often involves training staff, optimizing procedures, and using data to prevent unnecessary refunds.

What are the key skills and qualifications needed to thrive as a refunds manager, and why are they important?

To thrive as a Refunds Manager, you need strong analytical skills, experience in finance or accounting, and typically a relevant degree or equivalent work experience. Familiarity with customer relationship management (CRM) platforms, financial software, and refund processing systems is essential. Exceptional problem-solving, attention to detail, and effective communication skills help you resolve disputes and lead a team efficiently. These skills are crucial for ensuring accurate and timely refunds, maintaining customer satisfaction, and upholding financial compliance.

What are some common challenges faced by refunds managers, and how can they be addressed?

Refunds Managers often navigate challenges such as managing high volumes of refund requests, ensuring compliance with company policies, and dealing with dissatisfied customers. To address these, strong organizational skills and a well-trained team are essential for handling peak periods efficiently. Implementing clear communication channels with both customers and internal departments can help resolve issues swiftly and reduce misunderstandings. Proactive process improvements and regular staff training also contribute to smoother operations and higher customer satisfaction.

What is the difference between Refunds Manager vs Accounts Payable Specialist?

AspectRefunds ManagerAccounts Payable Specialist
CredentialsRelevant finance or accounting certifications, experience in refunds processingAccounting or finance certifications, experience in invoice processing
Work EnvironmentCustomer service, finance, or accounting departments within companiesFinance or accounting teams handling vendor payments
Employer & IndustryRetail, e-commerce, travel, or service industriesCorporate finance departments across various industries
Search & Comparison IntentUnderstanding refund processes, managing customer refundsManaging vendor invoices and payments

The Refunds Manager focuses on processing customer refunds, ensuring compliance, and managing refund policies, often working closely with customer service. In contrast, the Accounts Payable Specialist handles vendor invoices, processes payments, and maintains financial records. While both roles involve financial transactions, their focus areas and interactions differ significantly.

What are popular job titles related to Refunds Manager jobs in California?

For Refunds Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Refunds Manager jobs in California look for?

The top searched job categories for Refunds Manager jobs in California are:

What cities in California are hiring for Refunds Manager jobs?

Cities in California with the most Refunds Manager job openings:

Refunds Manager jobs near you

Refunds Analyst - Overpayments

Universal Hospital Services Inc.

Richmond, CA • On-site

$52 - $78/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Responsibilities

Atlantic Region CBO:

The Atlantic Region Central Billing Office ("ARCBO") or ("CBO") provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals.

https://jobs.uhs.com/atlantic-region-cbo

The Atlantic Region CBO is seeking a dynamic and talented Refunds Analyst - Overpayments.

The Refund Analyst is responsible for the accurate and timely research and resolution of credit balances including third party and patient telephone inquiries.

Key Responsibilities include:
  • Review daily worklist and researches assigned credit balances including checking for pen accounts, bad debt accounts, correctly posted contractual allowances and verifies source of payer.
  • Completes necessary forms and assembles information correctly to clear credit balance from A/R.
  • Review correspondences to resolve insurance request
  • Documents all actions in note screen of Patient Accounting system.
  • Complete expedited request for patient refunds in a timely manner
  • Posts allowed adjustments as needed to assigned accounts.
  • Directs any problems with accounts or where additional intervention is needed management for resolution.
  • Understands regulatory requirements concerning credit balances for patient and third party payers.
  • Other duties as assigned.
Benefit & Rewards Highlights
  • Challenging and rewarding work environment
  • Competitive Compensation & Generous Paid Time Off
  • Excellent Medical, Dental, Vision and Prescription Drug Plans
  • 401(K) with company match and discounted stock plan
  • SoFi Student Loan Refinancing Program
  • Career development opportunities within UHS and its 300+ Subsidiaries!
  • Pet Insurance
  • More information is available on our Benefits Guest Website: benefits.uhsguest.com
About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.

From Fortune, ©2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Qualifications Position Requirements
  • High school diploma or equivalent required.
  • Associates degree or higher preferred.
  • Strong Microsoft Office skills (Excel, Word, Outlook), customer focused for internal and external customers, strong attention to detail, ability to multi-task and excellent written and oral communication skills are required.
  • Familiarity with insurance contracts and 1-3 years experience in a healthcare business office setting preferred.
EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

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