Fitness Manager
Walnut, CA · On-site
Oversee payment processing and refund management * Acts as manager-on-duty at times to support resolution of member concerns. * Complete other duties as assigned QUALIFICATIONS Knowledge, Skills ...
Fitness Manager
Walnut, CA · On-site
Oversee payment processing and refund management * Acts as manager-on-duty at times to support resolution of member concerns. * Complete other duties as assigned QUALIFICATIONS Knowledge, Skills ...
Oversee payment processing and refund management * Acts as manager-on-duty at times to support resolution of member concerns. * Complete other duties as assigned QUALIFICATIONS Knowledge, Skills ...
Oversee payment processing and refund management * Acts as manager-on-duty at times to support resolution of member concerns. * Complete other duties as assigned QUALIFICATIONS Knowledge, Skills ...
Patient Care Coordinator
Dublin, CA · On-site
$19.75 - $26/hr
Handling & processing payments & refunds * Manage communication & practice management software * Administrative tasks including faxes, scans, etc. * Maintain cleanliness and organization of the ...
Patient Care Coordinator
Dublin, CA · On-site
$19.75 - $26/hr
Handling & processing payments & refunds * Manage communication & practice management software * Administrative tasks including faxes, scans, etc. * Maintain cleanliness and organization of the ...
Retail - Supervisor
San Jose, CA · On-site
$29.33 - $31.33/hr
Resolve guest complaints and/or refunds. * Manage employee breaks and hours in accordance with State and Federal Labor laws. * Achieve sales goals and other metrics. * Create and implement daily ...
Retail - Supervisor
San Jose, CA · On-site
$29.33 - $31.33/hr
Resolve guest complaints and/or refunds. * Manage employee breaks and hours in accordance with State and Federal Labor laws. * Achieve sales goals and other metrics. * Create and implement daily ...
Patient Care Coordinator
$18 - $23.50/hr
... refunds Manage communication & practice management software Administrative tasks including faxes, scans, etc. Maintain cleanliness and organization of the office Entering & reporting on office ...
Patient Care Coordinator
$18 - $23.50/hr
... refunds Manage communication & practice management software Administrative tasks including faxes, scans, etc. Maintain cleanliness and organization of the office Entering & reporting on office ...
Gives cash and/or credit refunds, when approved by management * Verifies customer eligibility when alcoholic beverages are purchased * Performs basic bookkeeping duties * Records lost/damaged goods ...
Gives cash and/or credit refunds, when approved by management * Verifies customer eligibility when alcoholic beverages are purchased * Performs basic bookkeeping duties * Records lost/damaged goods ...
Gives cash and/or credit refunds, when approved by management * Verifies customer eligibility when alcoholic beverages are purchased * Performs basic bookkeeping duties * Records lost/damaged goods ...
Gives cash and/or credit refunds, when approved by management * Verifies customer eligibility when alcoholic beverages are purchased * Performs basic bookkeeping duties * Records lost/damaged goods ...
Gives cash and/or credit refunds, when approved by management * Verifies customer eligibility when alcoholic beverages are purchased * Performs basic bookkeeping duties * Records lost/damaged goods ...
Gives cash and/or credit refunds, when approved by management * Verifies customer eligibility when alcoholic beverages are purchased * Performs basic bookkeeping duties * Records lost/damaged goods ...
Assistant Manager - 794 Azusa
Azusa, CA · On-site
Gives cash and/or credit refunds, when approved by management * Verifies customer eligibility when alcoholic beverages are purchased * Performs basic bookkeeping duties * Records lost/damaged goods ...
Assistant Manager - 794 Azusa
Azusa, CA · On-site
Gives cash and/or credit refunds, when approved by management * Verifies customer eligibility when alcoholic beverages are purchased * Performs basic bookkeeping duties * Records lost/damaged goods ...
Gives cash and/or credit refunds, when approved by management * Verifies customer eligibility when alcoholic beverages are purchased * Performs basic bookkeeping duties * Records lost/damaged goods ...
Gives cash and/or credit refunds, when approved by management * Verifies customer eligibility when alcoholic beverages are purchased * Performs basic bookkeeping duties * Records lost/damaged goods ...
Gives cash and/or credit refunds, when approved by management * Verifies customer eligibility when alcoholic beverages are purchased * Performs basic bookkeeping duties * Records lost/damaged goods ...
Gives cash and/or credit refunds, when approved by management * Verifies customer eligibility when alcoholic beverages are purchased * Performs basic bookkeeping duties * Records lost/damaged goods ...
Multi-Unit Office Manager (Full Time) Multi- Unit Office Manager is responsible for developing and ... Report expiration and arrange refunds, returns, and credits necessary with purchasing. * Secure ...
Multi-Unit Office Manager (Full Time) Multi- Unit Office Manager is responsible for developing and ... Report expiration and arrange refunds, returns, and credits necessary with purchasing. * Secure ...
Manager I
Sacramento, CA · On-site
$5.2K - $6.5K/mo
The Refunds Unit is seeking a Manager I who is organized, flexible and committed to quality customer service in a team environment with strong interpersonal and leadership skills. Under the direction ...
Manager I
Sacramento, CA · On-site
$5.2K - $6.5K/mo
The Refunds Unit is seeking a Manager I who is organized, flexible and committed to quality customer service in a team environment with strong interpersonal and leadership skills. Under the direction ...
Multi-Unit Office Manager
$76K - $95K/yr
Multi-Unit Office Manager (Full Time) Multi- Unit Office Manager is responsible for developing and ... Report expiration and arrange refunds, returns, and credits necessary with purchasing. * Secure ...
Multi-Unit Office Manager
$76K - $95K/yr
Multi-Unit Office Manager (Full Time) Multi- Unit Office Manager is responsible for developing and ... Report expiration and arrange refunds, returns, and credits necessary with purchasing. * Secure ...
Credit & Collections Specialist
Loma Linda, CA · On-site
$27 - $29/hr
Collaborate with the Business Operations and Cash Applications teams to resolve open credits & refunds * Manage compliance with required internal controls and departmental procedures * Maintain ...
Credit & Collections Specialist
Loma Linda, CA · On-site
$27 - $29/hr
Collaborate with the Business Operations and Cash Applications teams to resolve open credits & refunds * Manage compliance with required internal controls and departmental procedures * Maintain ...
Gives cash and/or credit refunds, when approved by management * Verifies customer eligibility when alcoholic beverages are purchased * Performs basic bookkeeping duties * Records lost/damaged goods ...
Gives cash and/or credit refunds, when approved by management * Verifies customer eligibility when alcoholic beverages are purchased * Performs basic bookkeeping duties * Records lost/damaged goods ...
Gives cash and/or credit refunds, when approved by management * Verifies customer eligibility when alcoholic beverages are purchased * Performs basic bookkeeping duties * Records lost/damaged goods ...
Gives cash and/or credit refunds, when approved by management * Verifies customer eligibility when alcoholic beverages are purchased * Performs basic bookkeeping duties * Records lost/damaged goods ...
Gives cash and/or credit refunds, when approved by management * Verifies customer eligibility when alcoholic beverages are purchased * Performs basic bookkeeping duties * Records lost/damaged goods ...
Gives cash and/or credit refunds, when approved by management * Verifies customer eligibility when alcoholic beverages are purchased * Performs basic bookkeeping duties * Records lost/damaged goods ...
Patient Care Coordinator
Dublin, CA · On-site
$19.75 - $26/hr
... refunds Manage communication & practice management software Administrative tasks including faxes, scans, etc. Maintain cleanliness and organization of the office Entering & reporting on office ...
Patient Care Coordinator
Dublin, CA · On-site
$19.75 - $26/hr
... refunds Manage communication & practice management software Administrative tasks including faxes, scans, etc. Maintain cleanliness and organization of the office Entering & reporting on office ...
Gives cash and/or credit refunds, when approved by management * Verifies customer eligibility when alcoholic beverages are purchased * Performs basic bookkeeping duties * Records lost/damaged goods ...
Gives cash and/or credit refunds, when approved by management * Verifies customer eligibility when alcoholic beverages are purchased * Performs basic bookkeeping duties * Records lost/damaged goods ...
Refunds Manager information
What does a refunds manager do?
A Refunds Manager is responsible for overseeing and managing the process of handling customer refund requests within an organization. They ensure that all refund transactions are processed accurately, efficiently, and in compliance with company policies and relevant regulations. Refunds Managers also address escalated customer complaints, analyze refund trends, and work closely with other departments to improve customer satisfaction. Their role often involves training staff, optimizing procedures, and using data to prevent unnecessary refunds.
What are the key skills and qualifications needed to thrive as a refunds manager, and why are they important?
To thrive as a Refunds Manager, you need strong analytical skills, experience in finance or accounting, and typically a relevant degree or equivalent work experience. Familiarity with customer relationship management (CRM) platforms, financial software, and refund processing systems is essential. Exceptional problem-solving, attention to detail, and effective communication skills help you resolve disputes and lead a team efficiently. These skills are crucial for ensuring accurate and timely refunds, maintaining customer satisfaction, and upholding financial compliance.
What are some common challenges faced by refunds managers, and how can they be addressed?
Refunds Managers often navigate challenges such as managing high volumes of refund requests, ensuring compliance with company policies, and dealing with dissatisfied customers. To address these, strong organizational skills and a well-trained team are essential for handling peak periods efficiently. Implementing clear communication channels with both customers and internal departments can help resolve issues swiftly and reduce misunderstandings. Proactive process improvements and regular staff training also contribute to smoother operations and higher customer satisfaction.
What is the difference between Refunds Manager vs Accounts Payable Specialist?
| Aspect | Refunds Manager | Accounts Payable Specialist |
|---|---|---|
| Credentials | Relevant finance or accounting certifications, experience in refunds processing | Accounting or finance certifications, experience in invoice processing |
| Work Environment | Customer service, finance, or accounting departments within companies | Finance or accounting teams handling vendor payments |
| Employer & Industry | Retail, e-commerce, travel, or service industries | Corporate finance departments across various industries |
| Search & Comparison Intent | Understanding refund processes, managing customer refunds | Managing vendor invoices and payments |
The Refunds Manager focuses on processing customer refunds, ensuring compliance, and managing refund policies, often working closely with customer service. In contrast, the Accounts Payable Specialist handles vendor invoices, processes payments, and maintains financial records. While both roles involve financial transactions, their focus areas and interactions differ significantly.
What are popular job titles related to Refunds Manager jobs in California?
For Refunds Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Refunds Manager jobs in California look for?
The top searched job categories for Refunds Manager jobs in California are:
What cities in California are hiring for Refunds Manager jobs?
Cities in California with the most Refunds Manager job openings:
Full-time
Medical, Dental, Retirement, PTO
Re-posted 14 days ago
24 Hour Fitness rating
6.3
Based on 66 frontline employees who took The Breakroom Quiz
29th of 63 rated gym and leisure clubs
Job description
ABOUT US
Celebrating over 40 years as an industry leader, 24 Hour Fitness is committed to creating a healthier, happier world through fitness with over 270 clubs in 11 states nationwide. We provide a welcoming and inclusive environment, with thousands of square feet of premium strength and cardio equipment, turf zones, free weights, functional training areas and more. Studio and cycle classes, personal training and innovative digital and virtual offerings are all available options to keep our member's minds and body fit. Join us in creating a healthy happier world by changing lives through fitness!
JOB SUMMARY
The Fitness Manager (FM) is responsible for the growth of fitness revenue, achieving fitness revenue and profit budgets at their club. The FM leads by example with personal sales of fitness products and develops all team members at the club to effectively communicate and build value in fitness programs and services to guests and members. FM is also responsible for hiring and developing coaches to effectively gain, train and retain both personal training and group training clients. Through ensuring all clients are actively training with updated client management processes the FM will ensure the quality of all fitness offerings are met to provide exceptional client experience and results.
ESSENTIAL DUTIES & RESPONSIBILTIES
Revenue and Sales Generation
Staffing and Development
Fitness Business Management
QUALIFICATIONS
Knowledge, Skills & Abilities
Educational/Certifications
Physical Demands/ Environmental Conditions
Travel Requirement
BENEFITS AT 24
In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.
Disclaimer
DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
QUALIFICATIONS
Knowledge, Skills & Abilities
Educational/Certifications
Physical Demands/ Environmental Conditions
Travel Requirement
Celebrating over 40 years as an industry leader, 24 Hour Fitness is committed to creating a healthier, happier world through fitness with over 270 clubs in 11 states nationwide. We provide a welcoming and inclusive environment, with thousands of square feet of premium strength and cardio equipment, turf zones, free weights, functional training areas and more. Studio and cycle classes, personal training and innovative digital and virtual offerings are all available options to keep our member's minds and body fit. Join us in creating a healthy happier world by changing lives through fitness!
JOB SUMMARY
The Fitness Manager (FM) is responsible for the growth of fitness revenue, achieving fitness revenue and profit budgets at their club. The FM leads by example with personal sales of fitness products and develops all team members at the club to effectively communicate and build value in fitness programs and services to guests and members. FM is also responsible for hiring and developing coaches to effectively gain, train and retain both personal training and group training clients. Through ensuring all clients are actively training with updated client management processes the FM will ensure the quality of all fitness offerings are met to provide exceptional client experience and results.
ESSENTIAL DUTIES & RESPONSIBILTIES
Revenue and Sales Generation
- Grow fitness revenue by effectively gaining, training and retaining personal training and group training clients personally as well as through the club staff, in particular the personal trainers and sales team
- Directly sell personal and group training packages, and lead team members in sales with all fitness offerings to achieve club sales and revenue goals. Continuously TO guest tours and Custom Coaching Sessions to achieve attachment and enrollment standards.
- Ensure that client retention standards are met to ensure revenue growth
- Meet and exceed all fitness revenue and sales targets
- Work with General Manager and SSM to train and develop all team members to effectively present fitness programs to guests/members and TO the fitness team on guest tours
- Train personal trainers on how to effectively prospect for new clients, conduct custom coaching sessions and acquire new clients.
- Manage sales funnel of both potential clients and past clients through email, phone calls and in club engagement
- Schedule, create and run marketing activities inside and outside of the club to engage member base with fitness and prospect for new clients
Staffing and Development
- Continuously recruit, interview and hire personal trainers and small group trainers to meet fitness equation needs of the club and ensure all clients are properly serviced
- Train and onboard new fitness coaches following company guidelines and protocols ensuring all coaches meet their session ramp milestones and productivity standards
- Provide training and development to ensure all trainers successfully pass CCS evaluations
- Perform session quality reviews for personal trainers to provide feedback on personal training sessions ensuring clients have exceptional experiences with the fitness team
- Foster an environment of continuous development for coaches by hosting monthly trainer meetings and utilizing tools such as Club Connect
- Train all sales team staff to understand all fitness offerings and the benefits of working with a coach through the four pillars of fitness
Fitness Business Management
- Ensure all new clients meet activation, completion and resign company standards
- Assign new clients are appropriately assigned to trainers and activated
- Regularly audit active client lists to ensure clients are actively using session inventory and engaged with their fitness program
- Conduct weekly one on ones and monthly Trainer Business Plans with all personal trainers to ensure trainers are meetings their sessions, sales, revenue, resign and productivity requirements
- Review all trainer schedules to update sessions, availability and set productive non session hours activities for all fitness staff
- Audit time and labor management
- Audit and provide feedback on client folders (Including measurement logs, workout logs, Personal Workout Planners to ensure client service expectations are met
- May service personal training sessions, or teach group training classes where there is business need. Not to exceed 5% of weekly hours worked.
- Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
- Ensure all sessions are properly consumed managing session escalations
- Oversee payment processing and refund management
- Acts as manager-on-duty at times to support resolution of member concerns.
- Complete other duties as assigned
QUALIFICATIONS
Knowledge, Skills & Abilities
- Strong background in sales, driving revenue and leading a team
- Strong understanding of human movement, exercise science and fitness programming
- Excellent interpersonal and communication skills to
- Desire and passion to help people accomplish their fitness goals to live healthier, happier lives
- Ability to provide consistent constructive feedback and coaching to team members
- Foster a culture of growth and accountability within the club
- Ability to collaborate and communicate with a broad range of team members and departments
Educational/Certifications
- High School Diploma or GED required, Bachelor's degree preferred
- National Certification (One or more of the following certifications)
- American College of Sports Medicine (ACSM)
- Certified Personal Trainer
- Health Fitness Specialist
- Clinical Exercise Specialist
- Clinical Exercise Physiologist
- Cancer Exercise Trainer
- Certified Inclusive Fitness Trainer
- American Council on Exercise (ACE)
- Personal Trainer Certification
- Lifestyle & Weight Management Consultant Certification
- Advanced Health and Fitness Specialist
- The Cooper Institute
- Personal Trainer Certification
- International Fitness Professionals Association (IFPA)
- Personal Fitness Trainer Certification
- Advanced Personal Fitness Trainer
- Master Personal Fitness Trainer
- National Academy of Sports Medicine (NASM)
- Certified Personal Trainer
- National Council on Strength and Fitness (NCSF)
- Personal Trainer Certification
- National Exercise and Sports Trainers Association (NESTA)
- Personal Fitness Trainer Certification
- National Federation of Professional Trainers (NFPT)
- Personal Trainer Certification
- National Strength and Conditioning Association (NSCA)
- Certified Personal Trainer
- Certified Strength and Conditional Specialist
- Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization with live component
- Group Fitness certification preferred (AFAA, ISSA, Les Mills, Zumba, etc.)
Physical Demands/ Environmental Conditions
- Must be able to lift 50 lbs.
- Physical effort required for daily duties include lifting weights, squatting, bending, reaching, spotting, jumping, kicking, and prolonged standing and walking.
Travel Requirement
- Availability to travel 10% of the time to attend training and meetings
BENEFITS AT 24
In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.
Disclaimer
DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
QUALIFICATIONS
Knowledge, Skills & Abilities
- Strong background in sales, driving revenue and leading a team
- Strong understanding of human movement, exercise science and fitness programming
- Excellent interpersonal and communication skills to
- Desire and passion to help people accomplish their fitness goals to live healthier, happier lives
- Ability to provide consistent constructive feedback and coaching to team members
- Foster a culture of growth and accountability within the club
- Ability to collaborate and communicate with a broad range of team members and departments
Educational/Certifications
- High School Diploma or GED required, Bachelor's degree preferred
- National Certification (One or more of the following certifications)
- American College of Sports Medicine (ACSM)
- Certified Personal Trainer
- Health Fitness Specialist
- Clinical Exercise Specialist
- Clinical Exercise Physiologist
- Cancer Exercise Trainer
- Certified Inclusive Fitness Trainer
- American Council on Exercise (ACE)
- Personal Trainer Certification
- Lifestyle & Weight Management Consultant Certification
- Advanced Health and Fitness Specialist
- The Cooper Institute
- Personal Trainer Certification
- International Fitness Professionals Association (IFPA)
- Personal Fitness Trainer Certification
- Advanced Personal Fitness Trainer
- Master Personal Fitness Trainer
- National Academy of Sports Medicine (NASM)
- Certified Personal Trainer
- National Council on Strength and Fitness (NCSF)
- Personal Trainer Certification
- National Exercise and Sports Trainers Association (NESTA)
- Personal Fitness Trainer Certification
- National Federation of Professional Trainers (NFPT)
- Personal Trainer Certification
- National Strength and Conditioning Association (NSCA)
- Certified Personal Trainer
- Certified Strength and Conditional Specialist
- Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization with live component
- Group Fitness certification preferred (AFAA, ISSA, Les Mills, Zumba, etc.)
Physical Demands/ Environmental Conditions
- Must be able to lift 50 lbs.
- Physical effort required for daily duties include lifting weights, squatting, bending, reaching, spotting, jumping, kicking, and prolonged standing and walking.
Travel Requirement
- Availability to travel 10% of the time to attend training and meetings
What 24 Hour Fitness employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About 24 Hour Fitness
Sourced by ZipRecruiter
At 24 Hour Fitness we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable and welcoming to everyone. We're on the hunt for team members who are committed to being the best part of each other's day and who have a genuine desire to help our members achieve results they can feel proud of.
Industry
Fitness and sports centers
Company size
10,000+ Employees
Headquarters location
San Ramon, CA, US
Year founded
1983