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Refunds Manager Jobs in Riverside, CA (NOW HIRING)

24 Hour Fitness

Fitness Manager

Walnut, CA · On-site

Oversee payment processing and refund management * Acts as manager-on-duty at times to support resolution of member concerns. * Complete other duties as assigned QUALIFICATIONS Knowledge, Skills ...

Qodoro Global LLC

Accounting Manager

Irvine, CA · Remote

Track fixed assets, commissions, premium refunds, and reconciliations * Manage claims check runs, credit card expenses, and wire transfers * Oversee MGA transfer templates, escheatment, and 1099 ...

PREMIER AMBULANCE

Credit Balance Specialist

Brea, CA · On-site

$20 - $27.50/hr

High school diploma or GED required * 2-3 years of experience in healthcare billing, refunds, disputes, or revenue cycle management * Ambulance billing experience strongly preferred * Knowledge of ...

Premier Ambulance

Credit Balance Specialist

Brea, CA · On-site

$20 - $27.50/hr

High school diploma or GED required * 2-3 years of experience in healthcare billing, refunds, disputes, or revenue cycle management * Ambulance billing experience strongly preferred * Knowledge of ...

Soup 'n Fresh

Service Manager

Chino Hills, CA · On-site

The Service Manager will oversee pre-shift execution, service recovery, team timekeeping ... Maintain accuracy across SpotOn functions (comps, discounts, refunds, gift cards, reopen checks)

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All JobsRefunds JobsRefunds Manager JobsRefunds Manager Jobs in Riverside, CA

Refunds Manager information

See Riverside, CA salary details

$19.8K

$58.4K

$102.2K

How much do refunds manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for refunds manager in Riverside, CA is $58,373.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $62,600.00 per year, depending on experience, location, and employer.

What does a Refunds Manager do?

A Refunds Manager is responsible for overseeing and managing the process of handling customer refund requests within an organization. They ensure that all refund transactions are processed accurately, efficiently, and in compliance with company policies and relevant regulations. Refunds Managers also address escalated customer complaints, analyze refund trends, and work closely with other departments to improve customer satisfaction. Their role often involves training staff, optimizing procedures, and using data to prevent unnecessary refunds.

What are some common challenges faced by Refunds Managers, and how can they be addressed?

Refunds Managers often navigate challenges such as managing high volumes of refund requests, ensuring compliance with company policies, and dealing with dissatisfied customers. To address these, strong organizational skills and a well-trained team are essential for handling peak periods efficiently. Implementing clear communication channels with both customers and internal departments can help resolve issues swiftly and reduce misunderstandings. Proactive process improvements and regular staff training also contribute to smoother operations and higher customer satisfaction.

What is the difference between Refunds Manager vs Accounts Payable Specialist?

AspectRefunds ManagerAccounts Payable Specialist
CredentialsRelevant finance or accounting certifications, experience in refunds processingAccounting or finance certifications, experience in invoice processing
Work EnvironmentCustomer service, finance, or accounting departments within companiesFinance or accounting teams handling vendor payments
Employer & IndustryRetail, e-commerce, travel, or service industriesCorporate finance departments across various industries
Search & Comparison IntentUnderstanding refund processes, managing customer refundsManaging vendor invoices and payments

The Refunds Manager focuses on processing customer refunds, ensuring compliance, and managing refund policies, often working closely with customer service. In contrast, the Accounts Payable Specialist handles vendor invoices, processes payments, and maintains financial records. While both roles involve financial transactions, their focus areas and interactions differ significantly.

What does a refund specialist do?

A refund specialist manages customer refund requests by verifying transactions, processing refunds accurately, and ensuring compliance with company policies. They often use customer service skills and financial software to resolve issues efficiently and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a Refunds Manager, and why are they important?

To thrive as a Refunds Manager, you need strong analytical skills, experience in finance or accounting, and typically a relevant degree or equivalent work experience. Familiarity with customer relationship management (CRM) platforms, financial software, and refund processing systems is essential. Exceptional problem-solving, attention to detail, and effective communication skills help you resolve disputes and lead a team efficiently. These skills are crucial for ensuring accurate and timely refunds, maintaining customer satisfaction, and upholding financial compliance.

What job makes $1,000,000 a year?

In the context of a Refunds Manager, earning $1,000,000 annually is uncommon, as this role typically offers a mid-range salary. High earnings at this level are usually associated with executive positions, successful entrepreneurs, or professionals in investment banking, hedge funds, or technology leadership roles that involve significant bonuses and stock options.

What is a returns supervisor?

A returns supervisor oversees the process of managing product returns and exchanges within a company. They coordinate with customer service, inventory, and logistics teams to ensure efficient handling of returned items and maintain customer satisfaction.

What does a refund analyst do?

A refund analyst reviews and processes refund requests, ensuring they comply with company policies and financial regulations. They analyze transaction data, identify discrepancies, and communicate with customers or internal teams to resolve issues efficiently. Strong attention to detail and proficiency with financial software are essential skills for this role.
What are popular job titles related to Refunds Manager jobs in Riverside, CA? For Refunds Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Refunds Manager jobs in Riverside, CA look for? The top searched job categories for Refunds Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Refunds Manager jobs? Cities near Riverside, CA with the most Refunds Manager job openings:
Refunds Manager jobs near you
Fitness Manager

Fitness Manager

24 Hour Fitness

Walnut, CA • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 23 days ago

24 Hour Fitness rating

6.3

Company rating: 6.3 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

27th of 61 rated gym and leisure clubs

Job description

ABOUT US
Celebrating over 40 years as an industry leader, 24 Hour Fitness is committed to creating a healthier, happier world through fitness with over 270 clubs in 11 states nationwide. We provide a welcoming and inclusive environment, with thousands of square feet of premium strength and cardio equipment, turf zones, free weights, functional training areas and more. Studio and cycle classes, personal training and innovative digital and virtual offerings are all available options to keep our member's minds and body fit. Join us in creating a healthy happier world by changing lives through fitness!
JOB SUMMARY
The Fitness Manager (FM) is responsible for the growth of fitness revenue, achieving fitness revenue and profit budgets at their club. The FM leads by example with personal sales of fitness products and develops all team members at the club to effectively communicate and build value in fitness programs and services to guests and members. FM is also responsible for hiring and developing coaches to effectively gain, train and retain both personal training and group training clients. Through ensuring all clients are actively training with updated client management processes the FM will ensure the quality of all fitness offerings are met to provide exceptional client experience and results.
ESSENTIAL DUTIES & RESPONSIBILTIES
Revenue and Sales Generation
  • Grow fitness revenue by effectively gaining, training and retaining personal training and group training clients personally as well as through the club staff, in particular the personal trainers and sales team
  • Directly sell personal and group training packages, and lead team members in sales with all fitness offerings to achieve club sales and revenue goals. Continuously TO guest tours and Custom Coaching Sessions to achieve attachment and enrollment standards.
  • Ensure that client retention standards are met to ensure revenue growth
  • Meet and exceed all fitness revenue and sales targets
  • Work with General Manager and SSM to train and develop all team members to effectively present fitness programs to guests/members and TO the fitness team on guest tours
  • Train personal trainers on how to effectively prospect for new clients, conduct custom coaching sessions and acquire new clients.
  • Manage sales funnel of both potential clients and past clients through email, phone calls and in club engagement
  • Schedule, create and run marketing activities inside and outside of the club to engage member base with fitness and prospect for new clients

Staffing and Development
  • Continuously recruit, interview and hire personal trainers and small group trainers to meet fitness equation needs of the club and ensure all clients are properly serviced
  • Train and onboard new fitness coaches following company guidelines and protocols ensuring all coaches meet their session ramp milestones and productivity standards
  • Provide training and development to ensure all trainers successfully pass CCS evaluations
  • Perform session quality reviews for personal trainers to provide feedback on personal training sessions ensuring clients have exceptional experiences with the fitness team
  • Foster an environment of continuous development for coaches by hosting monthly trainer meetings and utilizing tools such as Club Connect
  • Train all sales team staff to understand all fitness offerings and the benefits of working with a coach through the four pillars of fitness

Fitness Business Management
  • Ensure all new clients meet activation, completion and resign company standards
  • Assign new clients are appropriately assigned to trainers and activated
  • Regularly audit active client lists to ensure clients are actively using session inventory and engaged with their fitness program
  • Conduct weekly one on ones and monthly Trainer Business Plans with all personal trainers to ensure trainers are meetings their sessions, sales, revenue, resign and productivity requirements
  • Review all trainer schedules to update sessions, availability and set productive non session hours activities for all fitness staff
  • Audit time and labor management
  • Audit and provide feedback on client folders (Including measurement logs, workout logs, Personal Workout Planners to ensure client service expectations are met
  • May service personal training sessions, or teach group training classes where there is business need. Not to exceed 5% of weekly hours worked.
  • Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
  • Ensure all sessions are properly consumed managing session escalations
  • Oversee payment processing and refund management
  • Acts as manager-on-duty at times to support resolution of member concerns.
  • Complete other duties as assigned

QUALIFICATIONS
Knowledge, Skills & Abilities
  • Strong background in sales, driving revenue and leading a team
  • Strong understanding of human movement, exercise science and fitness programming
  • Excellent interpersonal and communication skills to
  • Desire and passion to help people accomplish their fitness goals to live healthier, happier lives
  • Ability to provide consistent constructive feedback and coaching to team members
  • Foster a culture of growth and accountability within the club
  • Ability to collaborate and communicate with a broad range of team members and departments

Educational/Certifications
  • High School Diploma or GED required, Bachelor's degree preferred
  • National Certification (One or more of the following certifications)
  • American College of Sports Medicine (ACSM)
  • Certified Personal Trainer
  • Health Fitness Specialist
  • Clinical Exercise Specialist
  • Clinical Exercise Physiologist
  • Cancer Exercise Trainer
  • Certified Inclusive Fitness Trainer
  • American Council on Exercise (ACE)
  • Personal Trainer Certification
  • Lifestyle & Weight Management Consultant Certification
  • Advanced Health and Fitness Specialist
  • The Cooper Institute
  • Personal Trainer Certification
  • International Fitness Professionals Association (IFPA)
  • Personal Fitness Trainer Certification
  • Advanced Personal Fitness Trainer
  • Master Personal Fitness Trainer
  • National Academy of Sports Medicine (NASM)
  • Certified Personal Trainer
  • National Council on Strength and Fitness (NCSF)
  • Personal Trainer Certification
  • National Exercise and Sports Trainers Association (NESTA)
  • Personal Fitness Trainer Certification
  • National Federation of Professional Trainers (NFPT)
  • Personal Trainer Certification
  • National Strength and Conditioning Association (NSCA)
  • Certified Personal Trainer
  • Certified Strength and Conditional Specialist
  • Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization with live component
  • Group Fitness certification preferred (AFAA, ISSA, Les Mills, Zumba, etc.)

Physical Demands/ Environmental Conditions
  • Must be able to lift 50 lbs.
  • Physical effort required for daily duties include lifting weights, squatting, bending, reaching, spotting, jumping, kicking, and prolonged standing and walking.

Travel Requirement
  • Availability to travel 10% of the time to attend training and meetings

BENEFITS AT 24
In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.
Disclaimer
DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
QUALIFICATIONS
Knowledge, Skills & Abilities
  • Strong background in sales, driving revenue and leading a team
  • Strong understanding of human movement, exercise science and fitness programming
  • Excellent interpersonal and communication skills to
  • Desire and passion to help people accomplish their fitness goals to live healthier, happier lives
  • Ability to provide consistent constructive feedback and coaching to team members
  • Foster a culture of growth and accountability within the club
  • Ability to collaborate and communicate with a broad range of team members and departments

Educational/Certifications
  • High School Diploma or GED required, Bachelor's degree preferred
  • National Certification (One or more of the following certifications)
  • American College of Sports Medicine (ACSM)
  • Certified Personal Trainer
  • Health Fitness Specialist
  • Clinical Exercise Specialist
  • Clinical Exercise Physiologist
  • Cancer Exercise Trainer
  • Certified Inclusive Fitness Trainer
  • American Council on Exercise (ACE)
  • Personal Trainer Certification
  • Lifestyle & Weight Management Consultant Certification
  • Advanced Health and Fitness Specialist
  • The Cooper Institute
  • Personal Trainer Certification
  • International Fitness Professionals Association (IFPA)
  • Personal Fitness Trainer Certification
  • Advanced Personal Fitness Trainer
  • Master Personal Fitness Trainer
  • National Academy of Sports Medicine (NASM)
  • Certified Personal Trainer
  • National Council on Strength and Fitness (NCSF)
  • Personal Trainer Certification
  • National Exercise and Sports Trainers Association (NESTA)
  • Personal Fitness Trainer Certification
  • National Federation of Professional Trainers (NFPT)
  • Personal Trainer Certification
  • National Strength and Conditioning Association (NSCA)
  • Certified Personal Trainer
  • Certified Strength and Conditional Specialist
  • Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization with live component
  • Group Fitness certification preferred (AFAA, ISSA, Les Mills, Zumba, etc.)

Physical Demands/ Environmental Conditions
  • Must be able to lift 50 lbs.
  • Physical effort required for daily duties include lifting weights, squatting, bending, reaching, spotting, jumping, kicking, and prolonged standing and walking.

Travel Requirement
  • Availability to travel 10% of the time to attend training and meetings

What 24 Hour Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

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About 24 Hour Fitness

Sourced by ZipRecruiter

At 24 Hour Fitness we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable and welcoming to everyone. We're on the hunt for team members who are committed to being the best part of each other's day and who have a genuine desire to help our members achieve results they can feel proud of.

Industry

Fitness and sports centers

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1983

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