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Refunds Manager Jobs (NOW HIRING)

Addison Group

Refunds Specialist

Charlotte, NC · On-site

$21 - $28/hr

Refunds Specialist Location: Charlotte, NC Compensation: $21.00 - $28.00 per hour Benefits: This ... Ability to manage a high-volume workload and work independently in a fast-paced environment * Basic ...

Wellstar Health System

Credits & Refunds Specialist

Reading and understanding all Managed Care contracts and payer requirements* Administering appeals ... Accurate refund and adjustment requests* Quality Assurance accuracy rate of or greaterPerforms ...

Harris County

Tax Assistant - Refunds

Houston, TX · On-site

$22.44/hr

Application Management & Database Updates Scan and organize refund applications received via mail or email. Update and maintain the refund database, ensuring all applications are properly logged.

Privia Health

Patient Refunds Specialist

$24 - $26.45/hr

Under the direction of the Manager, Patient Finance & Collections, the Patient Finance Specialist is responsible for reviewing, managing and processing patient refund requests while ensuring ...

Privia Health

Patient Refunds Specialist

$24 - $26.45/hr

Under the direction of the Manager, Patient Finance & Collections, the Patient Finance Specialist is responsible for reviewing, managing and processing patient refund requests while ensuring ...

Harris County, TX

Tax Assistant - Refunds

Houston, TX · On-site

$22.44/hr

Application Management & Database Updates • Scan and organize refund applications received via mail or email. • Update and maintain the refund database, ensuring all applications are properly ...

Harris County

Tax Assistant - Refunds

Houston, TX · On-site

$22.44/hr

Application Management & Database Updates Scan and organize refund applications received via mail or email. Update and maintain the refund database, ensuring all applications are properly logged.

Perk

Payments & Refunds Specialist - AmTrav

Chicago, IL · On-site

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management ... Payments & Refunds Specialists are responsible for delivering AmTrav's highest standard of service ...

UHS

Refunds Analyst - Overpayments

Richmond, VA · On-site

$19.69 - $29.53/hr

The Refund Analyst is responsible for the accurate and timely research and resolution of credit ... Directs any problems with accounts or where additional intervention is needed management for ...

UHS

Refunds Analyst - Overpayments

Richmond, VA · On-site

$19.69 - $29.53/hr

The Refund Analyst is responsible for the accurate and timely research and resolution of credit ... Directs any problems with accounts or where additional intervention is needed management for ...

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How much do refunds manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for refunds manager in the United States is $55,952.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $60,000.00 per year, depending on experience, location, and employer.

What does a refunds manager do?

A Refunds Manager is responsible for overseeing and managing the process of handling customer refund requests within an organization. They ensure that all refund transactions are processed accurately, efficiently, and in compliance with company policies and relevant regulations. Refunds Managers also address escalated customer complaints, analyze refund trends, and work closely with other departments to improve customer satisfaction. Their role often involves training staff, optimizing procedures, and using data to prevent unnecessary refunds.

What are the key skills and qualifications needed to thrive as a refunds manager, and why are they important?

To thrive as a Refunds Manager, you need strong analytical skills, experience in finance or accounting, and typically a relevant degree or equivalent work experience. Familiarity with customer relationship management (CRM) platforms, financial software, and refund processing systems is essential. Exceptional problem-solving, attention to detail, and effective communication skills help you resolve disputes and lead a team efficiently. These skills are crucial for ensuring accurate and timely refunds, maintaining customer satisfaction, and upholding financial compliance.

What are some common challenges faced by refunds managers, and how can they be addressed?

Refunds Managers often navigate challenges such as managing high volumes of refund requests, ensuring compliance with company policies, and dealing with dissatisfied customers. To address these, strong organizational skills and a well-trained team are essential for handling peak periods efficiently. Implementing clear communication channels with both customers and internal departments can help resolve issues swiftly and reduce misunderstandings. Proactive process improvements and regular staff training also contribute to smoother operations and higher customer satisfaction.

What is the difference between Refunds Manager vs Accounts Payable Specialist?

AspectRefunds ManagerAccounts Payable Specialist
CredentialsRelevant finance or accounting certifications, experience in refunds processingAccounting or finance certifications, experience in invoice processing
Work EnvironmentCustomer service, finance, or accounting departments within companiesFinance or accounting teams handling vendor payments
Employer & IndustryRetail, e-commerce, travel, or service industriesCorporate finance departments across various industries
Search & Comparison IntentUnderstanding refund processes, managing customer refundsManaging vendor invoices and payments

The Refunds Manager focuses on processing customer refunds, ensuring compliance, and managing refund policies, often working closely with customer service. In contrast, the Accounts Payable Specialist handles vendor invoices, processes payments, and maintains financial records. While both roles involve financial transactions, their focus areas and interactions differ significantly.

More about Refunds Manager jobs

What cities are hiring for Refunds Manager jobs?

Cities with the most Refunds Manager job openings:

What states have the most Refunds Manager jobs?

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What job categories do people searching Refunds Manager jobs look for?

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Refunds Manager jobs near you
Infographic showing various Refunds Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $55,952 per year, or $26.9 per hour.

Refunds Specialist

Charlotte, NC • On-site

Addison Group
See more jobs at Addison Groupexternal

$21 - $28/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 24 days ago

Job description

Title: Refunds Specialist

Location: Charlotte, NC

Compensation: $21.00 – $28.00 per hour

Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits.

About the Opportunity:

Addison Group is seeking a Refunds Specialist on behalf of our client for a contract-to-hire opportunity within a growing healthcare organization. This role is part of the revenue cycle team and focuses on resolving credit balances, processing refunds, and ensuring compliance with payer and patient financial policies. It’s an excellent opportunity for someone who is detail-oriented, motivated, and eager to contribute to a high-performing team environment.

Key Responsibilities:

  • Review patient accounts to identify overpayments and determine appropriate refund actions
  • Process refunds to patients and insurance carriers accurately and in accordance with established guidelines
  • Analyze account activity to validate balances prior to issuing refunds
  • Research and resolve discrepancies, including duplicate payments, incorrect postings, and overpayments
  • Maintain thorough and accurate documentation of all refund transactions
  • Communicate with patients, payers, and internal departments regarding refund inquiries and status updates
  • Work closely with billing, coding, and payment posting teams to resolve issues contributing to credit balances
  • Monitor assigned work queues to ensure timely completion within service level expectations
  • Identify patterns in refund activity and suggest improvements to reduce recurring issues
  • Assist with audits, reporting, and special projects as needed

Requirements:

  • Minimum of 2+ years of experience in healthcare revenue cycle, with a focus on refunds, accounts receivable, or payment posting
  • Experience with physician/professional billing strongly preferred
  • Familiarity with insurance follow-up, collections, and payer processes
  • Experience working with electronic medical records or billing systems (Athena experience a plus)
  • Strong attention to detail with a high level of accuracy in financial transactions
  • Solid analytical and problem-solving abilities
  • Strong communication skills with the ability to interact professionally with patients, payers, and team members
  • Ability to manage a high-volume workload and work independently in a fast-paced environment
  • Basic understanding of medical terminology preferred

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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