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Refunds Manager Jobs (NOW HIRING)

GOVX

Risk Mitigation Associate - Refunds

La Vergne, TN · On-site

$24 - $26/hr

Refund Management: Process and verify refund transactions via NetSuite, Braintree, and PayPal to ensure timely resolution. * Fraud Detection: Investigate flagged orders by analyzing account details ...

USACS Management Group

Refund Specialist

Canton, OH · On-site

$16.33 - $30.21/hr

Enter refunds into the billing system. * Maintain corresponding back up documentation on all ... Ability to communicate with coworkers, management, and third-party payors in a courteous and ...

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How much do refunds manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for refunds manager in the United States is $55,952.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $60,000.00 per year, depending on experience, location, and employer.

What does a Refunds Manager do?

A Refunds Manager is responsible for overseeing and managing the process of handling customer refund requests within an organization. They ensure that all refund transactions are processed accurately, efficiently, and in compliance with company policies and relevant regulations. Refunds Managers also address escalated customer complaints, analyze refund trends, and work closely with other departments to improve customer satisfaction. Their role often involves training staff, optimizing procedures, and using data to prevent unnecessary refunds.

What are some common challenges faced by Refunds Managers, and how can they be addressed?

Refunds Managers often navigate challenges such as managing high volumes of refund requests, ensuring compliance with company policies, and dealing with dissatisfied customers. To address these, strong organizational skills and a well-trained team are essential for handling peak periods efficiently. Implementing clear communication channels with both customers and internal departments can help resolve issues swiftly and reduce misunderstandings. Proactive process improvements and regular staff training also contribute to smoother operations and higher customer satisfaction.

What is the difference between Refunds Manager vs Accounts Payable Specialist?

AspectRefunds ManagerAccounts Payable Specialist
CredentialsRelevant finance or accounting certifications, experience in refunds processingAccounting or finance certifications, experience in invoice processing
Work EnvironmentCustomer service, finance, or accounting departments within companiesFinance or accounting teams handling vendor payments
Employer & IndustryRetail, e-commerce, travel, or service industriesCorporate finance departments across various industries
Search & Comparison IntentUnderstanding refund processes, managing customer refundsManaging vendor invoices and payments

The Refunds Manager focuses on processing customer refunds, ensuring compliance, and managing refund policies, often working closely with customer service. In contrast, the Accounts Payable Specialist handles vendor invoices, processes payments, and maintains financial records. While both roles involve financial transactions, their focus areas and interactions differ significantly.

What are the key skills and qualifications needed to thrive as a Refunds Manager, and why are they important?

To thrive as a Refunds Manager, you need strong analytical skills, experience in finance or accounting, and typically a relevant degree or equivalent work experience. Familiarity with customer relationship management (CRM) platforms, financial software, and refund processing systems is essential. Exceptional problem-solving, attention to detail, and effective communication skills help you resolve disputes and lead a team efficiently. These skills are crucial for ensuring accurate and timely refunds, maintaining customer satisfaction, and upholding financial compliance.
More about Refunds Manager jobs
What cities are hiring for Refunds Manager jobs? Cities with the most Refunds Manager job openings:
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What job categories do people searching Refunds Manager jobs look for? The top searched job categories for Refunds Manager jobs are:
Refunds Manager jobs near you
Infographic showing various Refunds Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $55,952 per year, or $26.9 per hour.
Refund Specialist

Refund Specialist

ENT and Allergy Associates LLP

Tarrytown, NY • On-site

$21/hr

Other

Posted 16 days ago

ENT and Allergy Associates rating

6.3

Company rating: 6.3 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

662nd of 867 rated healthcare providers

Job description

Job Description:

ENT and Allergy Associates, LLP and Quality Medical Management Services USA, LLC is seeking a self-motivated, people-friendly full time Refund Specialist for our Corporate office location.

Hourly: $20 - $21/hr

Essential responsibilities Include but are not limited to the following:

  • Prepares patient refunds received by Tasks from BOS team, Payment Posting team, Management and Front End forward to Department Director for approval
  • Processes refunds through Refund Manager
  • Process all patient credit card refunds through Phreesia
  • Works patient credit reports received by Department Manager monthly for investigation and resolution
  • Maintaining and updating the refund spreadsheet for other department review
  • Forward patient refund checks for all signatures from the EEO, CFO, or COO. (2 signatures for checks over $2500)
  • Mailing out all approved and signed refund checks, double check that every check is signed
  • Scan and file mailed refunds in ICS
  • Process credit card terminal payments
  • Check the AR fax server for credit card payments and post accordingly, give any wit $0 payments to assistant manager
  • Covering areas where a refund specialist may be absent including Insurance Refunds (cross training)
  • Suggest improvement in processes when applicable
  • Must be very detail oriented and able to multi-task

Personal Attributes

  • Must have the ability to maintain confidential information
  • Must have the ability to multitask
  • Detail orientated

Qualifications

  • Previous experience in a medical industry is preferred
  • Knowledge of phressia is a plus
  • Knowledge of medical terminology

ENT and Allergy Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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