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Refunds Manager Jobs in Tennessee (NOW HIRING)

ssagroup

Retail Supervisor

Nashville, TN

Resolve guest complaints and/or refunds. * Manage employee breaks and hours in accordance with State and Federal Labor laws. * Achieve sales goals and other metrics. * Create and implement daily ...

ssagroup

Retail Supervisor

Nashville, TN · On-site

Resolve guest complaints and/or refunds. * Manage employee breaks and hours in accordance with State and Federal Labor laws. * Achieve sales goals and other metrics. * Create and implement daily ...

ssagroup

Retail Supervisor

Nashville, TN

Resolve guest complaints and/or refunds. * Manage employee breaks and hours in accordance with State and Federal Labor laws. * Achieve sales goals and other metrics. * Create and implement daily ...

ssagroup

Retail Supervisor

Nashville, TN · On-site

Resolve guest complaints and/or refunds. * Manage employee breaks and hours in accordance with State and Federal Labor laws. * Achieve sales goals and other metrics. * Create and implement daily ...

SSA Group

Retail Supervisor

Nashville, TN · On-site

$18/hr

Resolve guest complaints and/or refunds. * Manage employee breaks and hours in accordance with State and Federal Labor laws. * Achieve sales goals and other metrics. * Create and implement daily ...

Kroger

CORP TAX/SALES & USE TAX AUDIT MGR

Nashville, TN · On-site

$107K - $140K/yr

C oordinate, plan and manage refund reviews concerning sales and use tax * R epresent the company at audit negotiations, tax hearings and appeals * C onsult with divisions and regional accounting ...

MedSrv

CBO Administrative Coordinator

Chattanooga, TN · On-site

$18/hr

This position serves as a central resource for mail processing, payment administration, claims support, refund coordination, and document management. The role is responsible for ensuring timely ...

CAPREIT

Community Manager

Knoxville, TN · On-site

$58K/yr

... refunding security deposits; processing invoices and daily deposits; and controlling delinquency, AP, and AR. Promoting teamwork to achieve a common goal by hiring, training, and motivating community ...

New

Rack Room Shoes

Assistant Manager - Lead

Nashville, TN · On-site

Assistant Manager The Assistant Manager assists the Store manager in managing all day to day store ... All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds ...

New

Rack Room Shoes

Assistant Manager - 2nd

Johnson City, TN · On-site

Assistant Manager The Assistant Manager assists the Store manager in managing all day to day store ... All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds ...

New

Naifeh's Covington

Front End Manager

Covington, TN · On-site

Front End Managers are responsible for overseeing all front-end operations to ensure exceptional ... Approve and monitor check cashing, tendering, and refund procedures in accordance with company ...

Cavender's

Assistant Manager - Store

Bristol, TN

Overview The Assistant Store Manager assists in the management of the retail facility. The ... ADS / UPT's / Payroll / Refunds / Turnover) Qualifications and Requirements * Ability to comprehend ...

Cavender's

Assistant Manager - Store

Memphis, TN

Overview The Assistant Store Manager assists in the management of the retail facility. The ... ADS / UPT's / Payroll / Refunds / Turnover) Qualifications and Requirements * Ability to comprehend ...

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Refunds Manager information

What does a refunds manager do?

A Refunds Manager is responsible for overseeing and managing the process of handling customer refund requests within an organization. They ensure that all refund transactions are processed accurately, efficiently, and in compliance with company policies and relevant regulations. Refunds Managers also address escalated customer complaints, analyze refund trends, and work closely with other departments to improve customer satisfaction. Their role often involves training staff, optimizing procedures, and using data to prevent unnecessary refunds.

What are some common challenges faced by refunds managers, and how can they be addressed?

Refunds Managers often navigate challenges such as managing high volumes of refund requests, ensuring compliance with company policies, and dealing with dissatisfied customers. To address these, strong organizational skills and a well-trained team are essential for handling peak periods efficiently. Implementing clear communication channels with both customers and internal departments can help resolve issues swiftly and reduce misunderstandings. Proactive process improvements and regular staff training also contribute to smoother operations and higher customer satisfaction.

What is the difference between Refunds Manager vs Accounts Payable Specialist?

AspectRefunds ManagerAccounts Payable Specialist
CredentialsRelevant finance or accounting certifications, experience in refunds processingAccounting or finance certifications, experience in invoice processing
Work EnvironmentCustomer service, finance, or accounting departments within companiesFinance or accounting teams handling vendor payments
Employer & IndustryRetail, e-commerce, travel, or service industriesCorporate finance departments across various industries
Search & Comparison IntentUnderstanding refund processes, managing customer refundsManaging vendor invoices and payments

The Refunds Manager focuses on processing customer refunds, ensuring compliance, and managing refund policies, often working closely with customer service. In contrast, the Accounts Payable Specialist handles vendor invoices, processes payments, and maintains financial records. While both roles involve financial transactions, their focus areas and interactions differ significantly.

What are the key skills and qualifications needed to thrive as a refunds manager, and why are they important?

To thrive as a Refunds Manager, you need strong analytical skills, experience in finance or accounting, and typically a relevant degree or equivalent work experience. Familiarity with customer relationship management (CRM) platforms, financial software, and refund processing systems is essential. Exceptional problem-solving, attention to detail, and effective communication skills help you resolve disputes and lead a team efficiently. These skills are crucial for ensuring accurate and timely refunds, maintaining customer satisfaction, and upholding financial compliance.
What are popular job titles related to Refunds Manager jobs in Tennessee? For Refunds Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Refunds Manager jobs in Tennessee look for? The top searched job categories for Refunds Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Refunds Manager jobs? Cities in Tennessee with the most Refunds Manager job openings:
Refunds Manager jobs near you
Infographic showing various Refunds Manager job openings in Tennessee as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

REFUND SPECIALIST

STATE OF FRANKLIN HEALTHCARE GROUP

Johnson City, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

WHO WE ARE:

State of Franklin Healthcare Associates is a physician-led and team-member owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.

PRIMARY RESPONSIBILITIES:

  • Resolve patient and insurance credit balances
  • Recoupment requests
  • Prepare refund requests and documentation
  • Reconcile refunds
  • Interact with Cash Management Supervisor when credit balance issues occur
  • Compile information and prepare reports

REQUIREMENTS:

  • High school diploma or GED

EXPERIENCE:

One year of medical billing experience with demonstrated initiative and self-direction.

WHAT WE OFFER:

State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members to include:

  • Company Provided Life and Accidental Death and Dismemberment Insurance
  • Company Provided Long Term Disability Insurance
  • Employee Stock Ownership Plan
  • 401(k) Company Contributions
  • Voluntary options for Medical, Dental, Vision, and additional Life Insurance.
  • Company match in Health Savings Account Plans(restrictions apply)
  • Vacation, Personal, Sick and Holiday Time Off
  • An array of team member perks and discounts
  • Tuition Assistance Programs
  • And more!


Apply