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Refunds Manager Jobs in Missouri (NOW HIRING)

AEG Vision

Assistant Manager

Raytown, MO

Assistant Managers supports the Practice Managers in overseeing all day-to-day store operations ... Resolves customer service issues/complaints regarding products and/or services; issues refund to ...

AEG Vision

Assistant Manager

Raytown, MO · On-site

Assistant Managers supports the Practice Managers in overseeing all day-to-day store operations ... Resolves customer service issues/complaints regarding products and/or services; issues refund to ...

Walmart

(USA) Staff, Data Scientist

Cassville, MO · On-site

It is a gateway for Third-Party Sellers to manage their operations, such as onboarding, catalogs, order fulfillment, global opportunities, and return & refund management. We are responsible for ...

Walmart

(USA) Staff, Data Scientist

Noel, MO · On-site

It is a gateway for Third-Party Sellers to manage their operations, such as onboarding, catalogs, order fulfillment, global opportunities, and return & refund management. We are responsible for ...

Walmart

(USA) Staff, Data Scientist

Anderson, MO · On-site

It is a gateway for Third-Party Sellers to manage their operations, such as onboarding, catalogs, order fulfillment, global opportunities, and return & refund management. We are responsible for ...

Cavender's

Assistant Manager - Store

Chesterfield, MO · On-site

Overview The Assistant Store Manager assists in the management of the retail facility. The ... ADS / UPT's / Payroll / Refunds / Turnover) Qualifications and Requirements * Ability to comprehend ...

San Antonio Wings LLC

Hourly Shift Manager

Grandview, MO · On-site

$17 - $18/hr

Monitor all paid outs, voids and refunds on your shift * Drive operational excellence by driving ... Including managing all needs related to pest control. * Must always remain professional when on ...

San Antonio Wings LLC

Hourly Shift Manager

Raymore, MO · On-site

$17 - $18/hr

Monitor all paid outs, voids and refunds on your shift * Drive operational excellence by driving ... Including managing all needs related to pest control. * Must always remain professional when on ...

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Refunds Manager information

What does a refunds manager do?

A Refunds Manager is responsible for overseeing and managing the process of handling customer refund requests within an organization. They ensure that all refund transactions are processed accurately, efficiently, and in compliance with company policies and relevant regulations. Refunds Managers also address escalated customer complaints, analyze refund trends, and work closely with other departments to improve customer satisfaction. Their role often involves training staff, optimizing procedures, and using data to prevent unnecessary refunds.

What are some common challenges faced by refunds managers, and how can they be addressed?

Refunds Managers often navigate challenges such as managing high volumes of refund requests, ensuring compliance with company policies, and dealing with dissatisfied customers. To address these, strong organizational skills and a well-trained team are essential for handling peak periods efficiently. Implementing clear communication channels with both customers and internal departments can help resolve issues swiftly and reduce misunderstandings. Proactive process improvements and regular staff training also contribute to smoother operations and higher customer satisfaction.

What is the difference between Refunds Manager vs Accounts Payable Specialist?

AspectRefunds ManagerAccounts Payable Specialist
CredentialsRelevant finance or accounting certifications, experience in refunds processingAccounting or finance certifications, experience in invoice processing
Work EnvironmentCustomer service, finance, or accounting departments within companiesFinance or accounting teams handling vendor payments
Employer & IndustryRetail, e-commerce, travel, or service industriesCorporate finance departments across various industries
Search & Comparison IntentUnderstanding refund processes, managing customer refundsManaging vendor invoices and payments

The Refunds Manager focuses on processing customer refunds, ensuring compliance, and managing refund policies, often working closely with customer service. In contrast, the Accounts Payable Specialist handles vendor invoices, processes payments, and maintains financial records. While both roles involve financial transactions, their focus areas and interactions differ significantly.

What are the key skills and qualifications needed to thrive as a refunds manager, and why are they important?

To thrive as a Refunds Manager, you need strong analytical skills, experience in finance or accounting, and typically a relevant degree or equivalent work experience. Familiarity with customer relationship management (CRM) platforms, financial software, and refund processing systems is essential. Exceptional problem-solving, attention to detail, and effective communication skills help you resolve disputes and lead a team efficiently. These skills are crucial for ensuring accurate and timely refunds, maintaining customer satisfaction, and upholding financial compliance.
What are popular job titles related to Refunds Manager jobs in Missouri? For Refunds Manager jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Refunds Manager jobs in Missouri look for? The top searched job categories for Refunds Manager jobs in Missouri are:
What cities in Missouri are hiring for Refunds Manager jobs? Cities in Missouri with the most Refunds Manager job openings:
Refunds Manager jobs near you
Infographic showing various Refunds Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 10% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Assistant Manager

AEG Vision

Raytown, MO

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

AEG Vision rating

5.2

Company rating: 5.2 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

33rd of 39 rated optical retailers

Job description

Assistant Managers supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients' needs are met. An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting and helps resolve customer service issues.


  • Resolves customer service issues/complaints regarding products and/or services; issues refund to patients; Signs off on spectacle remakes
  • Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance
  • Helps move patients though without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby
  • Monitors associates break times, ensuring everyone receives breaks as required by law and company policy
  • Participates in interviewing and selection of new practice employees
  • Participates in employee disciplinary actions if necessary
  • Documents any employee relations issues, escalates to Practice Manager or HR as appropriate
  • Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.
  • Together with Practice Manager, organized and leads staff meetings
  • Provides ongoing feedback to employees
  • Facilitates training for new team members
  • Demonstrates cost awareness and makes suggestions on improving store's efficiency
  • Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked
  • Once a year, or as necessary, participates in store inventory
  • Other duties as assigned by the Practice Manager

Education

  • High school diploma or equivalent
  • ABO Certification preferred but not necessary

Experience

  • Extensive optical experience required
  • Experience with customer service and/or sales
  • Management experience preferred

Knowledge, Skills, Abilities, and other Characteristics

  • Excellent interpersonal and customer service skills
  • Computer literacy and data entry
  • Ability to read and understand basic financial statements
  • Strong organizational skills and attention to detail
  • Strong communication skills (verbal and written)
  • Strong analytical and problem-solving skills
  • Strong conflict resolution skills
  • Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day

Benefits

  • 401(k) with Match
  • Medical/Dental/Life/STD/LTD
  • Vision Service Plan
  • Employee Vision Discount Program
  • HSA/FSA
  • PTO
  • Paid Holidays

*Benefits applicable to full Time Employees only.

Physical Demands

  • This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

What AEG Vision employees say

Pay

Benefits

Hours and flexibility

Workplace

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