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Refunds Manager Jobs (NOW HIRING)

Altru Health

Refund Specialist

Grand Forks, ND · On-site

$17.07 - $25.60/hr

... refunds and distributing insurance payments or adjustments. The Specialist manages accounts through the entire revenue cycle, ensuring accurate payments and securing required medical documentation.

Altru Health System

Refund Specialist

Grand Forks, ND · On-site +1

$17.07 - $25.60/hr

... refunds and distributing insurance payments or adjustments. The Specialist manages accounts through the entire revenue cycle, ensuring accurate payments and securing required medical documentation.

Altru Health System

Refund Specialist

Grand Forks, ND · On-site

$17.07 - $25.60/hr

... refunds and distributing insurance payments or adjustments. The Specialist manages accounts through the entire revenue cycle, ensuring accurate payments and securing required medical documentation.

JMT Staffing Solutions

Refund Specialist

Bedford, MA · On-site

$19/hr

Processing insurance refunds * Handling patient billing questions * Operating within revenue cycle management for emergency/office-based providers Qualifications Needed: * Strong technical abilities

Strsoh

Refund Specialist

Columbus, OH · On-site

$23.28 - $26.19/hr

Under the direction of the supervisor, Member Withdrawals and the manager, Employer Advising and Member Withdrawals, respond to oral and written inquiries regarding refunds, mail refund applications ...

STRS Ohio

Refund Specialist

Columbus, OH · On-site

$23.28 - $26.19/hr

Under the direction of the supervisor, Member Withdrawals and the manager, Employer Advising and Member Withdrawals, respond to oral and written inquiries regarding refunds, mail refund applications ...

CommonSpirit Health

Meets productivity standards for processing refunds in an effort to achieve account resolution ... Supports the cash management function by providing backup to all Cash Management positions as ...

CommonSpirit Health

Refund Specialist

Prescott Valley, AZ · On-site

$17.28 - $24.41/hr

Meets productivity standards for processing refunds in an effort to achieve account resolution ... Supports the cash management function by providing backup to all Cash Management positions as ...

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Refunds Manager information

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How much do refunds manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for refunds manager in the United States is $55,952.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $60,000.00 per year, depending on experience, location, and employer.

What does a Refunds Manager do?

A Refunds Manager is responsible for overseeing and managing the process of handling customer refund requests within an organization. They ensure that all refund transactions are processed accurately, efficiently, and in compliance with company policies and relevant regulations. Refunds Managers also address escalated customer complaints, analyze refund trends, and work closely with other departments to improve customer satisfaction. Their role often involves training staff, optimizing procedures, and using data to prevent unnecessary refunds.

What are some common challenges faced by Refunds Managers, and how can they be addressed?

Refunds Managers often navigate challenges such as managing high volumes of refund requests, ensuring compliance with company policies, and dealing with dissatisfied customers. To address these, strong organizational skills and a well-trained team are essential for handling peak periods efficiently. Implementing clear communication channels with both customers and internal departments can help resolve issues swiftly and reduce misunderstandings. Proactive process improvements and regular staff training also contribute to smoother operations and higher customer satisfaction.

What is the difference between Refunds Manager vs Accounts Payable Specialist?

AspectRefunds ManagerAccounts Payable Specialist
CredentialsRelevant finance or accounting certifications, experience in refunds processingAccounting or finance certifications, experience in invoice processing
Work EnvironmentCustomer service, finance, or accounting departments within companiesFinance or accounting teams handling vendor payments
Employer & IndustryRetail, e-commerce, travel, or service industriesCorporate finance departments across various industries
Search & Comparison IntentUnderstanding refund processes, managing customer refundsManaging vendor invoices and payments

The Refunds Manager focuses on processing customer refunds, ensuring compliance, and managing refund policies, often working closely with customer service. In contrast, the Accounts Payable Specialist handles vendor invoices, processes payments, and maintains financial records. While both roles involve financial transactions, their focus areas and interactions differ significantly.

What are the key skills and qualifications needed to thrive as a Refunds Manager, and why are they important?

To thrive as a Refunds Manager, you need strong analytical skills, experience in finance or accounting, and typically a relevant degree or equivalent work experience. Familiarity with customer relationship management (CRM) platforms, financial software, and refund processing systems is essential. Exceptional problem-solving, attention to detail, and effective communication skills help you resolve disputes and lead a team efficiently. These skills are crucial for ensuring accurate and timely refunds, maintaining customer satisfaction, and upholding financial compliance.
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What cities are hiring for Refunds Manager jobs? Cities with the most Refunds Manager job openings:
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Refunds Manager jobs near you
Infographic showing various Refunds Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $55,952 per year, or $26.9 per hour.

Refund Specialist

Altru Health

Grand Forks, ND • On-site

$17.07 - $25.60/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Refund Specialist

Everything we do is underscored by a why and that why is one another.

Location: Altru Health System PO Box 6002 Grand Forks, ND 58201 Pay Range: $17.07 - $25.60

Summary:

The Refund Specialist supports clinic and hospital Business Office staff by processing refunds and distributing insurance payments or adjustments. The Specialist manages accounts through the entire revenue cycle, ensuring accurate payments and securing required medical documentation. The specialist tracks overpayment claims, resolves credit balances, and manages payment work queues.

Essential Job Functions:

  • Reviews and processes insurance overpayments and credit balances, initiating refunds and clearing account work queues.
  • Assists Business Office staff in refunding or distributing insurance payments and reversing adjustments when appropriate.
  • Approves insurance refund requests from the refund/credit work queue.
  • Determines refund method (paper check or electronic) based on insurance requirements, retrieves Explanation of Benefits (EOBs), scans refund requests, and mails paper checks with EOBs.
  • Assesses late charges and credits, cancels claims from the liability bucket, and adds Insurance Control Numbers from previous EOBs.
  • Stays current on state and federal billing requirements and updates relevant departments to ensure compliance.
  • Communicates with payers and staff to resolve refund-related issues and ensure timely claim payment processing.
  • Performs other duties as assigned or needed to meet the needs of the department/organization.

Education:

Preferred: Associates - Business

Work Experience:

Required: A minimum of 1 year Related Experience

Language Requirements:

This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.

Physical Demands :

Sit: Frequently (34-66%) Stand: Occasionally (5-33%) Walk: Occasionally (5-33%) Stoop/Bend: Occasionally (5-33%) Reach: Frequently (34-66%) Crawl: Not Applicable Squat/Crouch/Kneel: Occasionally (5-33%) Twist: Occasionally (5-33%) Handle/Finger/Feel: Continuously (67-100%) See: Continuously (67-100%) Hear: Continuously (67-100%)

Weight Demands:

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