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Refunds Manager Jobs (NOW HIRING)

Concentra

Refund Specialist

Linthicum Heights, MD · On-site

$20.97 - $24/hr

Submit electronic refund requests to accounts payable with manager approval and documents request date * File and maintain refund copies * This is not designed to cover or contain a comprehensive ...

New

Concentra

Refund Specialist

Oklahoma City, OK

Quadrum Drive, Oklahoma City, Oklahoma Determining Refunds: * Researches credits on account ... Submits electronic refund requests to accounts payable with manager approval and documents request ...

Concentra

Refund Specialist

Oklahoma City, OK

Quadrum Drive, Oklahoma City, Oklahoma Determining Refunds: * Researches credits on account ... Submits electronic refund requests to accounts payable with manager approval and documents request ...

Concentra

Refund Specialist

Linthicum, MD

$20.97 - $24/hr

Submit electronic refund requests to accounts payable with manager approval and documents request date * File and maintain refund copies * This is not designed to cover or contain a comprehensive ...

Concentra

Refund Specialist

Oklahoma City, OK · On-site

Quadrum Drive, Oklahoma City, Oklahoma Responsibilities Determining Refunds: * Researches credits ... Submits electronic refund requests to accounts payable with manager approval and documents request ...

Concentra

Refund Specialist

Oklahoma City, OK · On-site

Quadrum Drive, Oklahoma City, Oklahoma Responsibilities Determining Refunds: * Researches credits ... Submits electronic refund requests to accounts payable with manager approval and documents request ...

Concentra

Refund Specialist

Linthicum, MD

$20.97 - $24/hr

Submit electronic refund requests to accounts payable with manager approval and documents request date * File and maintain refund copies * This is not designed to cover or contain a comprehensive ...

Concentra

Refund Specialist

Linthicum, MD · On-site

$20.97 - $24/hr

Submit electronic refund requests to accounts payable with manager approval and documents request date * File and maintain refund copies * This is not designed to cover or contain a comprehensive ...

Radiology Partners

$22 - $25/hr

Lead and support Payment Posting and Refunds teams, including workload management, staff development, performance coaching, and operational oversight. * Ensure timely and accurate posting of ...

Radiology Partners

Lead, Payment Poster and Refunds

$22 - $25/hr

Lead and support Payment Posting and Refunds teams, including workload management, staff development, performance coaching, and operational oversight. * Ensure timely and accurate posting of ...

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Refunds Manager information

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How much do refunds manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for refunds manager in the United States is $55,952.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $60,000.00 per year, depending on experience, location, and employer.

What does a refunds manager do?

A Refunds Manager is responsible for overseeing and managing the process of handling customer refund requests within an organization. They ensure that all refund transactions are processed accurately, efficiently, and in compliance with company policies and relevant regulations. Refunds Managers also address escalated customer complaints, analyze refund trends, and work closely with other departments to improve customer satisfaction. Their role often involves training staff, optimizing procedures, and using data to prevent unnecessary refunds.

What are some common challenges faced by refunds managers, and how can they be addressed?

Refunds Managers often navigate challenges such as managing high volumes of refund requests, ensuring compliance with company policies, and dealing with dissatisfied customers. To address these, strong organizational skills and a well-trained team are essential for handling peak periods efficiently. Implementing clear communication channels with both customers and internal departments can help resolve issues swiftly and reduce misunderstandings. Proactive process improvements and regular staff training also contribute to smoother operations and higher customer satisfaction.

What is the difference between Refunds Manager vs Accounts Payable Specialist?

AspectRefunds ManagerAccounts Payable Specialist
CredentialsRelevant finance or accounting certifications, experience in refunds processingAccounting or finance certifications, experience in invoice processing
Work EnvironmentCustomer service, finance, or accounting departments within companiesFinance or accounting teams handling vendor payments
Employer & IndustryRetail, e-commerce, travel, or service industriesCorporate finance departments across various industries
Search & Comparison IntentUnderstanding refund processes, managing customer refundsManaging vendor invoices and payments

The Refunds Manager focuses on processing customer refunds, ensuring compliance, and managing refund policies, often working closely with customer service. In contrast, the Accounts Payable Specialist handles vendor invoices, processes payments, and maintains financial records. While both roles involve financial transactions, their focus areas and interactions differ significantly.

What are the key skills and qualifications needed to thrive as a refunds manager, and why are they important?

To thrive as a Refunds Manager, you need strong analytical skills, experience in finance or accounting, and typically a relevant degree or equivalent work experience. Familiarity with customer relationship management (CRM) platforms, financial software, and refund processing systems is essential. Exceptional problem-solving, attention to detail, and effective communication skills help you resolve disputes and lead a team efficiently. These skills are crucial for ensuring accurate and timely refunds, maintaining customer satisfaction, and upholding financial compliance.
More about Refunds Manager jobs
What cities are hiring for Refunds Manager jobs? Cities with the most Refunds Manager job openings:
What states have the most Refunds Manager jobs? States with the most job openings for Refunds Manager jobs include:
What job categories do people searching Refunds Manager jobs look for? The top searched job categories for Refunds Manager jobs are:
Refunds Manager jobs near you
Infographic showing various Refunds Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $55,952 per year, or $26.9 per hour.

Refund Specialist

Concentra

Linthicum Heights, MD • On-site

$20.97 - $24/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Concentra rating

6.3

Company rating: 6.3 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

671st of 887 rated healthcare providers

Job description

Overview
Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.
Do you want to use your problem solving skills and knowledge of finance to help heal America's workforce? At Concentra, we serve more than 500 medical centers and 130 onsite clinics nationwide. Concentra colleagues remain fueled by our driving purpose: to provide outstanding patient experience by delivering the highest quality healthcare in an efficient, affordable, and caring manner. We do this by putting all customers first.
  • Employment Type: Full-time
  • Schedule: 1st shift / standard business hours (Monday-Friday)
  • Work Environment: 100% onsite (in-office)
  • Location: Global Way Linthicum, MD
Responsibilities
Position Summary
The Central Billing Office (CBO) Refund Specialist performs a variety of tasks researching refund requests, overpayments, and credit balances. The Specialist ensures money is correctly applied and overpayments are refunded to the appropriate party.
The Details
  • Analyze and resolve credit balances on medical billing system
  • Review and respond to various patient, customer, or insurance refund requests
  • Understand payer contracts and prepare refund requests accordingly
  • Review refund requests or credit balances on daily basis for completeness by comparing documentation against specific supporting back-up
  • Submit refund requests in good order to appropriate supervisor for approval
  • Prepare refund request forms and supporting documentation regarding overpayments
  • Identify and share payment/adjustment trends with supervisor to assist in on-going training of CBO colleagues
  • Perform daily, weekly, and monthly balancing of all posting activity
  • Identify billing errors, inaccurate payments or posting errors to resolve balances on practice management system
  • Research credits on account receivables, unapplied balances and resolves balances
  • Reconcile receipt summaries and resolves balances
  • Contact payers (non-injury and injury) to determine if payments can be applied and process paperwork for payment transfer
  • Research and process refund transactions such as duplicate payments and checks received in error
  • Research and transfer unidentified payments to appropriate accounts/charges where approved
  • Research and pull copies of previously paid checks
  • Process refund request spreadsheets/forms and makes appropriate copies
  • Submit electronic refund requests to accounts payable with manager approval and documents request date
  • File and maintain refund copies
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Concentra is a national health care company focused on improving America's workforce, one patient at a time. Through our affiliated clinicians, we provide occupational medicine, urgent care, primary care, physical therapy, and wellness services. Concentra also serves employers by providing a broad range of onsite health services in worksite medical facilities.
Qualifications
Education/Credentials
  • High school diploma or GED equivalent
  • Some college or specialty training in medical billing or equivalent job relevant experience preferred
Job-Related Experience
  • Customarily has at least one or more years of experience in accounts receivable or payment posting
Job-Related Skills/Competencies
  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Familiarity with Microsoft Excel, Outlook, Word
  • Ability to communicate effectively
  • Time management and organizational skills
  • Familiarity with refund process
  • Familiarity with medical coding
  • Analytical and data entry skills
  • Ability to operate 10-key numeric pad by touch
Additional Data
  • 401(k) with Employer Match
  • Medical/Vision/Prescription/Dental Plans
  • Life Insurance/Disability
  • Paid Time Off
  • Colleague Referral Bonus Program
This position is eligible to earn a base compensation rate in the range of $20.97 to $24.00 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.
  • External candidates: submit your application on concentra.com/careers
  • Current colleagues: visit the internal career portal on the main page of MyConcentra to apply

Concentra is an Equal Opportunity Employer, including disability/veterans
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

What Concentra employees say

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About Concentra

Sourced by ZipRecruiter

We're in the amazing position for a future filled with growth and success. Bring your talent to Concentra, one of the largest health care providers in the nation and find out just how far it can take you. Are you ready to be a part of the team?

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Addison, TX, US

Year founded

1979

Social media

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