ZipRecruiter

Log In

1

Refugee Case Manager Jobs in Rochester, NY (NOW HIRING)

IDEX

Senior Finance Analyst

West Henrietta, NY · Hybrid

$82K - $102K/yr

S. national, lawful permanent resident, or an individual who has been granted refugee or asylum ... case justification and strategic investments. * Help & support Product Management with Yearly ...

All JobsRefugee Case Manager JobsRefugee Case Manager Jobs in Rochester, NY

Refugee Case Manager information

See Rochester, NY salary details

$13

$22

$32

How much do refugee case manager jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for refugee case manager in Rochester, NY is $22.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.42 per hour, depending on experience, location, and employer.

What is the difference between Refugee Case Manager vs Immigration Case Worker?

AspectRefugee Case ManagerImmigration Case Worker
CredentialsRelevant social work or counseling certifications, sometimes bilingual skillsLegal or immigration-related certifications, such as paralegal or legal assistant credentials
Work EnvironmentNonprofit organizations, government agencies assisting refugees and asylum seekersLegal firms, government agencies handling immigration cases
Employer & IndustryHumanitarian, social services, refugee support organizationsLegal, government, immigration services
Search & Comparison IntentUnderstanding roles in refugee support and social servicesLegal immigration processes and case management

Refugee Case Managers focus on supporting refugees through social services, while Immigration Case Workers handle legal immigration processes. Both roles require related certifications and often work in similar environments, but their primary focus differs—social support versus legal assistance.

What's the difference between a caseworker and a case manager?

A refugee case manager typically oversees and coordinates services for clients, developing plans and ensuring progress, while a caseworker often provides direct support and assistance to clients. Case managers usually have more responsibility for case planning and may require additional training or certifications, whereas caseworkers focus on day-to-day client interactions.

What are some typical challenges faced by Refugee Case Managers, and how are they addressed in the workplace?

Refugee Case Managers often encounter challenges such as language barriers, cultural differences, and the emotional toll of working with individuals who have experienced trauma. These challenges are typically addressed through ongoing training in cultural competency, access to interpreters, and strong support networks within the organization. Team collaboration and regular supervision help case managers share resources, discuss difficult cases, and maintain their own well-being while providing comprehensive support to clients.

What are the key skills and qualifications needed to thrive as a Refugee Case Manager, and why are they important?

To thrive as a Refugee Case Manager, you need a background in social work, human services, or a related field, often with a bachelor's degree and experience working with diverse populations. Familiarity with case management software, database systems, and knowledge of immigration or resettlement processes are typically required. Strong cultural sensitivity, problem-solving, and interpersonal communication skills help build trust and advocate effectively for clients. These skills are essential to support refugees in navigating complex systems and achieving successful integration into their new communities.

Do I need a degree to be a case manager?

Refugee case managers typically do not require a specific degree, but many employers prefer candidates with a bachelor's degree in social work, human services, or related fields. Relevant skills such as communication, organization, and knowledge of social services are important, and certifications like case management credentials can enhance job prospects.

What does a refugee case manager do?

A refugee case manager helps refugees navigate legal, social, and housing services, providing support throughout their resettlement process. They assess clients' needs, develop individualized plans, and coordinate resources such as employment, healthcare, and language services, often working with community organizations and maintaining detailed case records.

What is the highest paid case manager?

The highest paid case managers are often those in specialized fields such as healthcare or social services, with senior or managerial roles earning over $70,000 annually. Factors influencing pay include experience, certifications, and the complexity of cases managed.
What are popular job titles related to Refugee Case Manager jobs in Rochester, NY? For Refugee Case Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Refugee Case Manager jobs in Rochester, NY look for? The top searched job categories for Refugee Case Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Refugee Case Manager jobs? Cities near Rochester, NY with the most Refugee Case Manager job openings:
Refugee Case Manager jobs near you
Case Manager - Temporary

Case Manager - Temporary

Church World Service

Rochester, NY • On-site

$45K - $56K/yr

Temporary

Posted 4 days ago

Job description

About CWS
Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.
Purpose
The purpose of this position is to provide comprehensive case management services that empower newcomers to successfully integrate into their communities. By delivering individualized support, connecting clients to essential resources, and facilitating access to higher levels of care when needed, the Case Manager plays a critical role in helping refugees achieve stability and long-term self-sufficiency.
This is a temporary position for 90 days or less dependent on funding.
Responsibilities
  • Provide in-depth case management services to refugees, SIV holders, and other ORR-eligible newcomers.
  • Collaborate with other program team to ensure coordinated and seamless service delivery.
  • Work with clients to develop individualized, achievable service plans and support them in navigating resources and programs to address barriers to resettlement and self-sufficiency.
  • Advocate on behalf of clients with local service providers and community agencies to strengthen referral systems and ensure equitable access to services.
  • Build and maintain relationships with health and mental health providers to expand access and improve culturally responsive care for clients.
  • Provide technical assistance and cultural competency trainings to service providers to enhance their capacity to serve populations.
  • Explore and develop tailored programming and innovative opportunities to support families facing unique challenges in their resettlement journey.
  • Conduct regular assessments and monitor client progress to ensure goals are met, resources are utilized effectively, and service plans are updated as needed.
  • Organize workshops and group sessions for clients to promote stability, health, and wellness, with topics such as literacy, stress management, self-care, women's health, and family well-being.
  • Ensure accurate and timely case file documentation and data entry in accordance with program and compliance requirements.
  • Travel regularly within the service delivery area for home visits, agency meetings, and provider coordination.
  • Actively participate in team meetings, training, and staff development activities to strengthen program delivery.
  • Perform other duties as assigned.

Qualifications
Education and Experience:
  • Bachelor's degree or 3 years of relative work experience.
  • 3-4 years' experience working with refugees or immigrants, and previous case management experience.

Other Skills:
  • Strongly preferred that candidates are bilingual in English and a refugee language.
  • The successful candidate must be computer literate, with proficiency in MS Office Suite (Word and Excel) and internet applications.
  • Exceptional organizational and time management skills are required.
  • Excellent communication skills are essential, including an ability to communicate in a trauma-informed, positive, caring, and professional manner, demonstrating respect and empathy.
  • Ability to work in a multi-cultural environment required.

Special Requirements
The job will require reference checks, standard criminal background checks, and motor vehicle background checks.

Apply