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Refugee Case Manager Jobs (NOW HIRING)

Lutheran Services Carolinas

CASE MANAGER

Raleigh, NC · On-site

$23.08/hr

The Refugee and Immigrant Services Case Manager is a multifaceted role that meets the needs of refugee and immigrant services clients, as well as those of LSC clients experiencing refugee ...

Lutheran Services Carolinas

CASE MANAGER

Raleigh, NC · On-site

$23.08/hr

The Refugee and Immigrant Services Case Manager is a multifaceted role that meets the needs of refugee and immigrant services clients, as well as those of LSC clients experiencing refugee ...

Lutheran Services Carolinas

Case Manager

Asheville, NC · On-site

$20.60 - $23.08/hr

The Refugee and Immigrant Services Case Manager is a multifaceted role that meets the needs of refugee and immigrant services clients, as well as those of LSC clients experiencing refugee ...

Lutheran Services Carolinas

Case Manager

Asheville, NC · On-site

$20.60 - $23.08/hr

The Refugee and Immigrant Services Case Manager is a multifaceted role that meets the needs of refugee and immigrant services clients, as well as those of LSC clients experiencing refugee ...

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How much do refugee case manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for refugee case manager in the United States is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.76 per hour, depending on experience, location, and employer.

What is the difference between Refugee Case Manager vs Immigration Case Worker?

AspectRefugee Case ManagerImmigration Case Worker
CredentialsRelevant social work or counseling certifications, sometimes bilingual skillsLegal or immigration-related certifications, such as paralegal or legal assistant credentials
Work EnvironmentNonprofit organizations, government agencies assisting refugees and asylum seekersLegal firms, government agencies handling immigration cases
Employer & IndustryHumanitarian, social services, refugee support organizationsLegal, government, immigration services
Search & Comparison IntentUnderstanding roles in refugee support and social servicesLegal immigration processes and case management

Refugee Case Managers focus on supporting refugees through social services, while Immigration Case Workers handle legal immigration processes. Both roles require related certifications and often work in similar environments, but their primary focus differs—social support versus legal assistance.

What are some typical challenges faced by refugee case managers, and how are they addressed in the workplace?

Refugee Case Managers often encounter challenges such as language barriers, cultural differences, and the emotional toll of working with individuals who have experienced trauma. These challenges are typically addressed through ongoing training in cultural competency, access to interpreters, and strong support networks within the organization. Team collaboration and regular supervision help case managers share resources, discuss difficult cases, and maintain their own well-being while providing comprehensive support to clients.

What degree do I need to work with refugees?

Refugee case managers typically hold a bachelor's degree in social work, psychology, sociology, or a related field. Some positions may require or prefer a master's degree or relevant certifications, along with strong interpersonal and organizational skills. Experience working with vulnerable populations can also be valuable.

Do I need a degree to be a refugee case manager?

A degree is not always required to become a refugee case manager, but many employers prefer candidates with a bachelor's degree in social work, human services, or related fields. Relevant experience, strong communication skills, and knowledge of refugee issues can also be important qualifications for the role.

What are the key skills and qualifications needed to thrive as a refugee case manager?

To thrive as a Refugee Case Manager, you need a background in social work, human services, or a related field, often with a bachelor's degree and experience working with diverse populations. Familiarity with case management software, database systems, and knowledge of immigration or resettlement processes are typically required. Strong cultural sensitivity, problem-solving, and interpersonal communication skills help build trust and advocate effectively for clients. These skills are essential to support refugees in navigating complex systems and achieving successful integration into their new communities.

What does a refugee case manager do?

A refugee case manager helps refugees navigate legal, social, and housing services, providing support throughout their resettlement process. They assess clients' needs, develop individualized plans, coordinate resources, and advocate on their behalf, often working with government agencies and community organizations. Strong communication, cultural sensitivity, and knowledge of immigration policies are essential skills for this role.
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Refugee Case Manager jobs near you
Infographic showing various Refugee Case Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $47,743 per year, or $23 per hour.

Refugee Case Manager, ECMP

LUTHERAN SOCIAL SERVICES OF THE NAT

Baltimore, MD • On-site

$29 - $29.41/hr

Full-time

Re-posted 12 days ago

Job description

The Case Manager will provide extensive case management to newly arriving refugees being received by LSS/NCA's Reception and Placement Services team. The Case Manager will ensure eligible clients are enrolled in appropriate programs (for example, Matching Grant employment program or Public Private Partnership) and oversee the requirements of those programs. The objective of the Case Manager is to ease the transition, empower the refugee, and put the client on the path to self-sufficiency. 
Essential Functions

•     Ensure all core services mandated through the Department of State Cooperative Agreement are provided within allocated timeframes;  
•     Complete suitability determinations for minor cases;  
•     Provide extended case management and support services to clients enrolled in Matching Grant and/or Public Private Partnership services;  
•     Contact area service providers through mailings, phone inquiries, and person-to-person meetings to provide them with program information and to inquire about available services. Make referrals as appropriate;  
•     Assist eligible clients in the completion of Affidavits of Relationships and refugee interests;  
•     As appropriate, request and client stipend checks;  
•     Assist in the collection of program service data for reports, such as MG-5s;   
•     Complete all forms as required  
•     Maintain an accurate record of all services provided;  
•     Produce and submit reports promptly;  
•     Coordinate services with other area agencies;  
•     Work as part of the program team and participate in staff meetings and in-service trainings;  
•     Other duties as assigned.  

•     Empowerment - Facilitator in building the capacity of our clients, staff and organization  
•     Inclusion - Shows respect and sensitivity for cultural differences while promoting a harassment-free environment.  
•     Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.  
•     Respect - Highest regard to the dignity of the whole person, and for the opinions, circumstances and feelings of all stakeholders.  
•     Quality - Uphold the highest standards, through the demonstration of accuracy and thoroughness, and is accountable to all stakeholders.  
•     Communication, Oral - Ability to communicate effectively with others using the spoken word.  
•     Communication, Written - Ability to communicate in writing clearly and concisely.  
•     Customer Oriented - Ability to take care of the customers’ needs while following company procedures.  
•     Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.  
•     Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.  
•     Professionalism - Accepts responsibility for own actions and engages in respectful behavior at all times.  


SKILLS & ABILITIES

Education:    Bachelor's Degree (four year college or technical school) or Work Equivalent, Field of Study: social work; human services 

Experience:    1 plus years of experience in refugee resettlement 

Other Requirements:    Fluency in one or more languages; Ability to work in a diverse environment  
Preferred Skills
    Ability to organize multiple client-related activities.
    Excellent oral and written communication skills in English.
    Ability to balance the needs of the client and the employer.
    Conviction about the capacity of people to grow and change.
    Excellent computer skills, accurate typing, and knowledge of Microsoft Word, Excel, and Outlook.
    Ability to communicate with all persons in a culturally competent manner.
    Be sensitive to the service population’s cultural and socioeconomic characteristics.
    Knowledge of immigration and/or refugee issues
    Reads, writes, and speaks a relevant foreign language
 

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