Quality Program Manager Jobs (NOW HIRING)

AWS Infrastructure Services (AIS) designs, plans, delivers, and operates all AWS global infrastructure. We keep the cloud running by supporting AWS data centers and the servers, storage, networking, power, and cooling equipment that give customers continual access to innovation. We solve complex problems with thousands of variables impacting the supply chain.
You'll join software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other essential roles. You'll collaborate across AWS to deliver the highest standards for safety and security while providing capacity at the lowest cost for customers.
In this role, you will:
Work with Network Deployment and Vendor Management teams to integrate quality assurance into cable installation processes throughout the project lifecycle. You'll participate in reviews of training curriculums and cabling design documents, providing Quality Assurance representation to ensure standards are met during cable installation activities. You'll influence partner teams and cabling vendors to adopt quality assurance checklists that validate conformance to both Amazon and jurisdictional standards during critical milestone checks for cable installation and testing activities.
You'll bring the voice of the customer forward by gathering feedback from internal stakeholders and cabling vendors, then refining quality processes based on their needs. You'll verify that cable installations meet standards by reviewing documentation and data from milestone inspections and cable validation testing. You'll drive cable validation testing adoption and defect management while establishing performance benchmarks to improve vendor performance and enhance quality metrics. You'll document and align cable installation standards and standard operating procedures as new technology and cabling methods integrate into our infrastructure. You'll also organize training with partner teams and provide guidelines to cabling vendors to ensure consistent execution across all network installations.
This role matters because cable installation quality directly impacts data center network reliability and customer experience. You'll own the quality process from participating in cabling design reviews through training delivery, ensuring our infrastructure meets the standards our customers depend on.
Key job responsibilities
Own Quality Assurance related programs to drive world-class quality in network cabling deployments in new and existing Data Centers to achieve the best operating, lowest cost infrastructure in the world. The Cabling Quality Program Manager will be obsessed with driving quality structured cabling solutions.
Partner with Network Deployment teams to adopt defined quality assurance checklists, gather feedback, and generate recommendations to improve checklists. Work with partner teams to track cabling scope changes and perform impact analysis to address business needs
Partner with the Vendor Management team to drive cable vendor quality, provide vendor performance metrics through business reviews, and refine processes to improve vendor performance
Define cable installation benchmark according to Amazon policies and industry standards; maintain cable installation standards, checklists, standard operating procedures and best practices guidelines
Organize Network Cabling Installation Quality Training Programs, and the creation of training materials, to support internal and external partner and stakeholder teams
Collaborate with stakeholder teams to capture metrics data such as inspection reports and cable test results; track defects for root cause analysis, generate recommendations, evaluate vendor performances and escalate issues to respective owners for remediation plans
Track and report on project milestones, vendor performance metrics, and quality KPIs including First Pass Yield, defect rates, and schedule adherence across multiple concurrent projects
Drive continuous improvement initiatives by capturing lessons learned, facilitating post-project reviews, and implementing process improvements to enhance future project delivery
Identify opportunities to reduce Cost of Poor Quality and improve overall project efficiency
Regional and Local Travel up to 25% to attend site visits and meetings for onsite quality standards review and collect feedback from onsite personnel
This is an opportunity to leverage and grow your existing program management, quality assurance and engineering experience in an innovative and highly collaborative environment where the results of your work will directly impact AWS and its customers.
A day in the life
Amazon Web Services (AWS) is a highly innovative company that collaborates across disciplines to produce new technology that changes our world. The AWS Quality Team is a fast-growing global team that is rethinking the implementation and design for the critical arteries that connect the various pieces of hardware inside AWS' data centers and edge sites.
As a member of this team, you will be charged with visiting our data centers and ensuring that we are following AWS and Industry standards while also collecting lessons learned so we are continually improving. You will work directly with engineers, managers, and operations teams across the company to develop and improve network pathway and installation standards based on these observations and lessons learned.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree, or 4+ years of solving problems with technology in the Telecommunications industry experience
- Experience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience in applying structured quality control methodologies in data center or construction environments.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Herndon - 74,200.00 - 129,800.00 USD annually