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Quality Assurance Manager Customer Service Jobs (NOW HIRING)

TestingXperts Inc. DBA Damcosoft

QA Manager

Irving, TX · On-site

... Services company working with Fortune Enterprises globally. Inheriting the virtues of job quality ... On-site, Irving, TX Job Summary We are seeking an experienced QA Manager to lead quality ...

Grote Industries

Quality Assurance Manager

Avon, NY · On-site

$105K - $120K/yr

Confers with both internal and external customers on quality issues. Creates Quality Assurance guidelines. Leads Quality Management System efforts. Position Duties: - Pursues achievement of company ...

Albertsons

QA Manager

Richmond, CA

$120K - $138K/yr

Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service ... The Quality Assurance Manager serves as the site leader for Food Safety, Quality, and Regulatory ...

PNC Bank

Quality Assurance Manager

Birmingham, AL

We are all united in delivering the best experience for our customers. We work together each day to ... and Services, Software Development Life Cycle, Software Quality Assurance And Testing Work ...

New

Marmon

Quality Assurance Manager

Pearl, MS · On-site

The Quality Assurance Manager ensures internal and external quality requirements are met, and ... services. * Maintains compliance with organizational and industry standards. * Work with customers ...

Agri-Mark

Quality Assurance Manager

Cabot, VT

$96K - $106K/hr

The QA Manager provides leadership and support for company growth and continuous improvement to ... Oversee all customer and regulatory audits and certifications including but not limited to SQF, FDA ...

DIVERSIFIED FOODS & SEASONINGS

QA Manager

Theodore, AL · On-site

Description The Quality Assurance Manager ensures all regulatory, customer, and internal quality standards are met. This role leads the QA and Sanitation teams, oversees food safety programs, and ...

Transdev

QA Manager

Capitol Heights, MD

$85K - $95K/yr

The Quality Assurance Manager will partner closely with the General Manager to coordinate data ... Proven administrative and multi-tasking skills, computer proficiency, excellent customer service ...

Primo Brands

Quality Assurance Manager

Cabazon, CA · On-site

$118K - $141K/yr

Primary plant liaison with the Customer Service Center, Consumer Affairs and with consumers for ... Must have prior QA management experience (5-8 years) within food and beverage. * Must have ...

Fanatics Collectibles

QA Manager

Sunnyvale, TX

The Quality Assurance Manager (2nd Shift) ensures that all Topps and Fanatics Collectibles products are manufactured to the highest standards of quality, integrity, and timeliness. The Quality ...

Novir

Quality Assurance Manager

Milwaukee, WI · On-site

The Quality Assurance Manager will lead the continuous development and maintenance of a Quality ... and services safely and to great customer satisfaction. The ideal candidate for this role is an ...

Judi Health

QA Manager

Charlotte, NC · On-site

Judi Health™ , which offers full-service health benefit management solutions to employers, TPAs ... The QA Manager is responsible for leading and scaling the quality assurance strategy across ...

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Quality Assurance Manager Customer Service information

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$118.1K

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How much do quality assurance manager customer service jobs pay per year?

As of Jul 16, 2026, the average yearly pay for quality assurance manager customer service in the United States is $118,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $144,500.00 per year, depending on experience, location, and employer.

How does a Quality Assurance Manager in Customer Service typically collaborate with frontline support teams to improve service quality?

A Quality Assurance Manager in Customer Service works closely with frontline support teams by regularly reviewing customer interactions, providing feedback, and facilitating training sessions to address areas of improvement. They often hold calibration meetings with team leads and agents to ensure everyone understands quality standards and expectations. This collaborative process helps foster a culture of continuous improvement, encourages open communication, and ensures that customer service representatives are well-equipped to deliver exceptional service. Additionally, QA Managers may implement performance metrics and share insights with both agents and management to drive data-informed decisions.

What is the salary of a QA manager?

The salary of a Quality Assurance Manager in customer service typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior roles or those with specialized skills may earn higher compensation, and certifications like Six Sigma can influence salary levels.

What does a Quality Assurance Manager in Customer Service do?

A Quality Assurance Manager in Customer Service is responsible for monitoring and improving the quality of customer interactions within a company. They develop and implement standards and processes to ensure that customer service representatives provide excellent service, resolve issues efficiently, and comply with company policies. This role often involves conducting call or chat reviews, providing feedback and training to staff, analyzing customer service data, and working closely with other managers to enhance customer satisfaction.

What is the difference between Quality Assurance Manager Customer Service vs Customer Service Supervisor?

AspectQuality Assurance Manager Customer ServiceCustomer Service Supervisor
Primary FocusEnsuring quality standards in customer service processesOverseeing daily customer service team operations
ResponsibilitiesDeveloping quality protocols, auditing interactions, training staff on qualityManaging staff, resolving escalations, scheduling
Required CredentialsExperience in quality assurance, customer service, certifications like Six SigmaCustomer service experience, leadership skills, sometimes certifications
Work EnvironmentOffice-based, quality assurance teams, cross-department collaborationCall centers, customer service departments, retail stores

The main difference is that the Quality Assurance Manager Customer Service focuses on maintaining and improving service quality through audits and protocols, while the Customer Service Supervisor manages daily team operations and direct customer interactions. Both roles require customer service experience, but the QA manager emphasizes process improvement and standards, whereas the supervisor emphasizes team management and customer issue resolution.

Which pays more, QA or QC?

In the context of a Quality Assurance Manager Customer Service role, QA (Quality Assurance) positions generally offer higher salaries than QC (Quality Control) roles due to their broader responsibilities and strategic focus. QA managers often oversee process improvements and compliance, which are valued more highly in compensation. Certifications like Six Sigma or ISO can also influence pay levels for these roles.

What is the role of QA in customer service?

A Quality Assurance (QA) Manager in customer service oversees the evaluation of customer interactions to ensure quality standards are met, identifying areas for improvement. They develop monitoring tools, provide training, and implement processes to enhance customer satisfaction and consistency in service delivery.

What is the highest paying job in customer service?

In customer service, the highest paying roles are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.

What are the key skills and qualifications needed to thrive as a Quality Assurance Manager in Customer Service, and why are they important?

To thrive as a Quality Assurance Manager in Customer Service, you need expertise in quality management principles, process improvement, and a background in customer service, often supported by a relevant bachelor's degree. Familiarity with QA software, CRM systems, and certifications like Six Sigma or ISO 9001 are typically valuable for this role. Strong analytical skills, attention to detail, effective communication, and leadership are crucial soft skills that set top performers apart. These skills ensure consistent service quality, drive team performance, and help organizations deliver exceptional customer experiences.
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What cities are hiring for Quality Assurance Manager Customer Service jobs? Cities with the most Quality Assurance Manager Customer Service job openings:
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Quality Assurance Manager Customer Service jobs near you
Infographic showing various Quality Assurance Manager Customer Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 90% Full Time, 7% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $118,074 per year, or $56.8 per hour.
Quality Assurance Manager

Quality Assurance Manager

North South Consulting Group, LLC

Camp Lejeune, NC • On-site

Full-time

Posted 15 days ago

Job description

The Quality Assurance Manager is responsible for overseeing the quality management program for the USMC Wounded Warrior Call Center. This position develops, implements, and monitors quality assurance processes to ensure compliance with the Performance Work Statement (PWS), Performance Requirements Summary (PRS), and all applicable Marine Corps policies. Serving as the Alternate Program Manager, this individual also assumes management responsibilities in the absence of the Program Manager, ensuring uninterrupted operations and contract performance.
Responsibilities
  • Develop, implement, and maintain the Quality Control Plan (QCP).
  • Monitor contract performance against all PRS metrics and performance standards.
  • Conduct call monitoring and quality reviews of customer interactions.
  • Develop quality scorecards, evaluation criteria, and performance reports.
  • Analyze performance trends and recommend corrective actions and process improvements.
  • Conduct internal audits to ensure compliance with contract requirements.
  • Provide coaching and feedback to supervisors and customer care representatives.
  • Track corrective actions through completion.
  • Prepare monthly quality assurance reports for Government review.
  • Ensure compliance with HIPAA, Privacy Act, cybersecurity, and PII requirements.
  • Serve as the Alternate Program Manager when required.
  • Assist with risk management, transition activities, and continuous process improvement initiatives.
  • Support Government Quality Assurance Surveillance Program (QASP) reviews.
Qualifications
  • Bachelor's degree
  • 3 years or more of QA/QC experience in a call center or customer service environment.
  • Experience developing quality assurance scorecards and monitoring customer interactions.
  • Knowledge of quality management methodologies and continuous improvement processes.
  • Experience conducting performance audits and compliance reviews.
  • Strong leadership and coaching abilities.

Desired Qualifications
  • Experience supporting Department of Defense or healthcare contracts.
  • Lean Six Sigma or other quality improvement certification.
  • Experience preparing executive performance reports and dashboards.

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