ZipRecruiter

Log In

1

Quality Assurance Manager Customer Service Jobs (NOW HIRING)

Salvation Army

Quality Assurance Manager

Anchorage, AK · On-site

Social Services Program Director/Dotted Line (indirect) to Social Services Business Director FLSA ... The Quality Assurance Manager works with staff to encourage continuous quality improvement to ...

Red River Commodities

QA Manager

Lubbock, TX · On-site

The Quality Assurance Manager will oversee quality systems, lead food safety initiatives, manage ... Investigate customer complaints, product defects, and non-conformances. * Lead root cause ...

WIELAND

Quality Assurance Manager

Louisville, KY · Remote

We provide a large product and service portfolio including power, automotive, ammunition, coinage ... Ensure compliance with ISO standards, internal quality policies, and customer requirements.

New

Life Signs

Quality Assurance Manager

Roanoke, TX · Remote

$56 - $62/hr

As a Quality Assurance Manager, you will play a critical role in developing and implementing ... Join us in our mission to deliver exceptional healthcare services and make a significant impact on ...

Soni Resources

QA Manager

Conshohocken, PA · On-site

$165K/yr

We are seeking an experienced QA Manager to lead quality assurance efforts in a player-coach environment , combining hands-on automation work with team leadership. This role will oversee end-to-end ...

Valicy

Quality Assurance Manager

Greenville, NC

Building trust and relationships with customers and teammates If this is the kind of place you've been looking for, let's talk. SUMMARY The Platform QA Manager is responsible for ensuring the quality ...

Global Modular, Inc.

Be Seen First

QUALITY ASSURANCE MANAGER

Atwater, CA · On-site

$28 - $34/hr

... services to its Customers. ​ SCOPE: The QA Manager is responsible for establishing and implementing the quality standards throughout the company resulting in the elimination of re-work and field ...

ABW Technologies

Quality Assurance Manager

Seattle, WA · On-site

$90K - $140K/yr

This position ensures product quality, regulatory compliance, customer satisfaction, and operational effectiveness within a manufacturing and/or aerospace environment. The Quality Assurance Manager ...

Markon

QA Manager

Washington, DC

$105K - $125K/yr

The Facility/QA Manager will be responsible for assigned projects from project inception through ... Highly skilled in customer service and diverse stakeholder engagement. * CFM, BOMI, IFMA, or ...

Hrmango

QUALITY ASSURANCE MANAGER

Salt Lake City, UT · On-site

QUALITY ASSURANCE MANAGER Salt Lake City area food processing facility is looking for a Quality ... Ensure the facility and programs comply with federal, state, local, customer and company Quality ...

Absolute Workforce LLC

Quality Assurance Manager

Cabot, AR · On-site

$90 - $120/hr

We provide reliable workforce solutions through industry expertise, personalized service, and a ... Lead customer and regulatory audits and certifications, including SQF, FDA, USDA, State ratings ...

New

Clayton Homes

Quality Assurance Manager

Belton, TX · On-site

... for customers and team members. Our company portfolio includes a broad offering of attainable ... Review service trends on a weekly basis to reveal any weak areas in the production process.

Primo Brands

Quality Assurance Manager

Cabazon, CA

$118K - $141K/yr

Primary plant liaison with the Customer Service Center, Consumer Affairs and with consumers for ... Must have prior QA management experience (5-8 years) within food and beverage. * Must have ...

next page

Showing results 1-20

All JobsTechnology JobsSoftware JobsSoftware Quality Manager JobsQuality Assurance Manager Customer Service Jobs

Quality Assurance Manager Customer Service information

See salary details

$38K

$118.1K

$179K

How much do quality assurance manager customer service jobs pay per year?

As of Aug 24, 2026, the average yearly pay for quality assurance manager customer service in the United States is $118,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $144,500.00 per year, depending on experience, location, and employer.

What does a quality assurance manager in customer service do?

A Quality Assurance Manager in Customer Service is responsible for monitoring and improving the quality of customer interactions within a company. They develop and implement standards and processes to ensure that customer service representatives provide excellent service, resolve issues efficiently, and comply with company policies. This role often involves conducting call or chat reviews, providing feedback and training to staff, analyzing customer service data, and working closely with other managers to enhance customer satisfaction.

What are the key skills and qualifications needed to thrive as a quality assurance manager in customer service?

To thrive as a Quality Assurance Manager in Customer Service, you need expertise in quality management principles, process improvement, and a background in customer service, often supported by a relevant bachelor's degree. Familiarity with QA software, CRM systems, and certifications like Six Sigma or ISO 9001 are typically valuable for this role. Strong analytical skills, attention to detail, effective communication, and leadership are crucial soft skills that set top performers apart. These skills ensure consistent service quality, drive team performance, and help organizations deliver exceptional customer experiences.

How does a quality assurance manager in customer service typically collaborate with frontline support teams to improve service quality?

A Quality Assurance Manager in Customer Service works closely with frontline support teams by regularly reviewing customer interactions, providing feedback, and facilitating training sessions to address areas of improvement. They often hold calibration meetings with team leads and agents to ensure everyone understands quality standards and expectations. This collaborative process helps foster a culture of continuous improvement, encourages open communication, and ensures that customer service representatives are well-equipped to deliver exceptional service. Additionally, QA Managers may implement performance metrics and share insights with both agents and management to drive data-informed decisions.

What is the difference between Quality Assurance Manager Customer Service vs Customer Service Supervisor?

AspectQuality Assurance Manager Customer ServiceCustomer Service Supervisor
Primary FocusEnsuring quality standards in customer service processesOverseeing daily customer service team operations
ResponsibilitiesDeveloping quality protocols, auditing interactions, training staff on qualityManaging staff, resolving escalations, scheduling
Required CredentialsExperience in quality assurance, customer service, certifications like Six SigmaCustomer service experience, leadership skills, sometimes certifications
Work EnvironmentOffice-based, quality assurance teams, cross-department collaborationCall centers, customer service departments, retail stores

The main difference is that the Quality Assurance Manager Customer Service focuses on maintaining and improving service quality through audits and protocols, while the Customer Service Supervisor manages daily team operations and direct customer interactions. Both roles require customer service experience, but the QA manager emphasizes process improvement and standards, whereas the supervisor emphasizes team management and customer issue resolution.

How much does a quality assurance manager customer service earn?

A Quality Assurance Manager in customer service typically earns between $50,000 and $80,000 annually, depending on experience, location, and company size. Salaries can vary based on industry, certifications, and the complexity of the customer service environment.
More about Quality Assurance Manager Customer Service jobs

What cities are hiring for Quality Assurance Manager Customer Service jobs?

Cities with the most Quality Assurance Manager Customer Service job openings:

What states have the most Quality Assurance Manager Customer Service jobs?

States with the most job openings for Quality Assurance Manager Customer Service jobs include:

What job categories do people searching Quality Assurance Manager Customer Service jobs look for?

The top searched job categories for Quality Assurance Manager Customer Service jobs are:

Quality Assurance Manager Customer Service jobs near you
Infographic showing various Quality Assurance Manager Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $118,074 per year, or $56.8 per hour.

Quality Assurance Manager

Nano Nuclear Energy, Inc.

Oak Brook, IL • On-site

$120 - $180/hr

Other

Posted 18 days ago

Job description

Position Overview

NANO Nuclear Energy is seeking an uncompromising, highly experienced Quality Assurance Manager to own and elevate our corporate Quality Assurance Program. In strict alignment with NANO's corporate scaling and titling guidelines, this role will initially be designated at the Manager level. Upon successfully demonstrating operational excellence, team leadership, and cultural fit through a defined due diligence period, the candidate will be eligible for a direct promotion to the Director of Quality Assurance (DQA) title.

Reporting directly to the Vice President of Operations, the QA Manager serves as the senior owner and accountable lead for the Quality Assurance Program, with sufficient independence and direct executive access to the CEO to escalate safety or quality matters. This ensures that all advanced reactor development, engineering, and procurement activities strictly adhere to industry regulations and NANO’s internal quality standards without implying that QA owns quality to the exclusion of the rest of the NANO team. This is an active people‑management role; the candidate will step in as a leader on day one, taking on the immediate personnel management of up to three (3) direct reports.

Key Responsibilities (The QA Mandate)

The QA Manager serves as the accountable lead for the Quality Assurance Program requirements and is responsible for the following:

  • Team Leadership & Management: Act as the dedicated Reporting Manager for the QA department, directly managing, mentoring, and prioritizing the daily tasks and performance outcomes of up to three (3) initial direct reports.
  • Program Authority: Act as the senior owner and accountable lead for the Quality Assurance Program, maintaining sufficient independence and direct executive access to the CEO to elevate critical safety or quality matters.
  • Audit & Surveillance: Conduct selected reviews and perform surveillances/audits to assure that all design documents are prepared, reviewed, and approved in strict accordance with industry Quality Assurance Program requirements.
  • Supply Chain QA: Review procurement documents as necessary to verify and enforce QA requirements with vendors and subcontractors.
  • Corrective Action Program: Maintain comprehensive Company tracking of conditions adverse to quality and non-conformances; actively verify and enforce closure of these issues as required.
  • Cross-Functional Leadership: Participate in Company program interface meetings, ensuring QA is embedded in all engineering, testing, and operational decisions.
  • Delegation & Ownership: While specific tasks may be designated to other QA personnel, the QA Manager retains absolute program ownership and responsibility at the management level.
Qualifications & Executive Profile

To successfully guide NANO through NRC regulations and commercial deployment, we are targeting highly experienced candidates who bring:

  • 10 to 15 years of dedicated Nuclear Quality Assurance experience.
  • 5+ years of experience working directly at a nuclear utility.
  • 5+ years of leadership experience serving as a QA Manager or Director.
  • Certifications: Active Lead Auditor Certification.
  • Technical Expertise: Extensive, practical knowledge of ASME Codes.
  • Education: A Bachelor's degree in Engineering or a related science field.
  • Cultural Fit: A relentless drive and passion for the advanced nuclear sector and a desire to build a team that sets the next industry standard in Quality Assurance.
Only candidates from IL and NY will be considered.
#J-18808-Ljbffr

Apply