Quality Assurance Manager Customer Service Jobs (NOW HIRING)

The Quality Assurance Manager is responsible for leading the quality assurance program at the respective Eagle Railcar Services facility. The Quality Assurance Manager implements and maintains processes in accordance with the Eagle Railcar Facility Quality Policies and Procedures, Association of American Railroads Field Manual, Office Manual, Manual of Standards and Recommended Practices Section J Specification for Quality, and related AAR rules and technical standards. The Quality Assurance Manager is also accountable for achieving targets established for customer satisfaction and profitability by improving quality and service delivery. The Quality Assurance Manager is responsible for creating, reviewing, analyzing, accepting, or rejecting, as applicable, reports for nonconformance data with a focus for continuous improvement. The Quality Assurance Manager must participate in AAR, FRA, Customer or Internal Quality Assurance facility audits and certification events.

Responsibilities

• Manages, mentors, coaches, and trains employees.
• Leads improvement initiatives.
• Leads Quality Team communication.
• Ensures implementation, oversight, and management of the Quality Assurance Program at site level.
• Leads customer visits & audits.
• Manages internal/external audits.
• Evaluates quality workload demands to determine adequate resource allocation to support facility Quality Assurance.
• Analyzes process nonconformance data and works to establish root cause and process improvement.
• Leads and participates in continuous improvement opportunities.
• Supervises and coordinates activities for Inspections.
• Ensures adherence to Eagle Railcar Services safety policies and procedures.
• Contributes to the overall performance from the standpoints of safety, quality, profitability.
• Manages in inbound, in-process and final inspection audits to ensure compliance with quality program.
• Facilitates root cause and corrective action processes with cross-functional operations team.
• Ensure all required customer regulatory and Eagle Railcar Services standards, specifications and instruction are maintained.
• Evaluates and coordinates with the Functional Leaders the operational and quality training needs.
• Performs other duties as required.

Requirements

• Ability to read, interpret and follow PDS (Product Data Sheet) and SDS (Safety Data Sheets).
• Knowledge of general safety practices and standards within a heavy industrial environment. Ability to understand and follow all safety rules, wear PPE required for job, and focus on preventing safety incidents.
• Ability to communicate ideas / information in writing and through speech so that others will understand.
• Proficiency in MS Office applications with the ability to learn proprietary database systems.

Work Environment / Conditions and Physical Demands:

· Able to stand for long periods of time with limited breaks.

· Must be able to repetitively lift up-to 75 pounds and team lift up-to 150 pounds.

· Work in extreme temperatures and elements for an extended period of time.

· Must be able to work in confined spaces.

• Working around heavy moving equipment

· Must be able to work at elevated heights.

• Climb, squat, bend, and twist to accomplish work tasks.
• Requires the use of a tight-fitting respirator; You must be appropriately clean-shaven per OSHA 29 CFR 1910.134, at all times.

Experience and Education:

· Bachelor’s degree or equivalent experience.

· Proficient in computer software applications, including Word, Excel, Outlook and other applications.

· Ability to develop and maintain positive working relationships.

· Excellent oral communication skills.

· Ability to organize and prioritize tasks.

· Background in Nondestructive Test method.

· Background in Welding Processes.

Eagle Railcar Services is a leading provider of railcar repair and maintenance solutions, serving customers across a nationwide network of facilities and field operations. With a strong commitment to safety, quality, and customer service, our teams work every day to ensure railcars move safely and efficiently across the country. We take pride in developing our people, delivering high-quality work, and supporting the essential industries that keep America moving