Quality Assurance Manager
Mcdonough, GA ยท On-site
Manage customer expectations and communication cadence * Escalate issues appropriately to ... Lead internal investigations related to claims, compliance violations, or service failures.
Mcdonough, GA ยท On-site
Manage customer expectations and communication cadence * Escalate issues appropriately to ... Lead internal investigations related to claims, compliance violations, or service failures.
Mcdonough, GA ยท On-site
Manage customer expectations and communication cadence * Escalate issues appropriately to ... Lead internal investigations related to claims, compliance violations, or service failures.
Mcdonough, GA ยท On-site
$70K/yr
Manage customer expectations and communication cadence * Escalate issues appropriately to ... Lead internal investigations related to claims, compliance violations, or service failures.
Mcdonough, GA ยท On-site
$70K/yr
Manage customer expectations and communication cadence * Escalate issues appropriately to ... Lead internal investigations related to claims, compliance violations, or service failures.
Manhattan, NY ยท On-site
Ensure that products and services meet the highest standards of quality and customer satisfaction ... As a QA Manager, you will use your strong knowledge of QA methodologies, tools, and processes to ...
Manhattan, NY ยท On-site
Ensure that products and services meet the highest standards of quality and customer satisfaction ... As a QA Manager, you will use your strong knowledge of QA methodologies, tools, and processes to ...
Washington, DC ยท Remote
ProSidian provides enterprise services/solutions for Risk Management, Compliance, Business Process ... ProSidian Seeks a Quality Assurance Manager | Independent Engineering (IE) Advisory Services ...
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Washington, DC ยท Remote
ProSidian provides enterprise services/solutions for Risk Management, Compliance, Business Process ... ProSidian Seeks a Quality Assurance Manager | Independent Engineering (IE) Advisory Services ...
Washington, DC ยท Remote
ProSidian provides enterprise services/solutions for Risk Management, Compliance, Business Process ... ProSidian Seeks a Quality Assurance Manager | Independent Engineering (IE) Advisory Services ...
Washington, DC ยท Remote
ProSidian provides enterprise services/solutions for Risk Management, Compliance, Business Process ... ProSidian Seeks a Quality Assurance Manager | Independent Engineering (IE) Advisory Services ...
Oak Brook, IL ยท On-site
$140K - $175K/yr
Reporting directly to the Vice President of Operations, the QA Manager serves as the senior owner and accountable lead for the Quality Assurance Program, with sufficient independence and direct ...
Oak Brook, IL ยท On-site
$140K - $175K/yr
Reporting directly to the Vice President of Operations, the QA Manager serves as the senior owner and accountable lead for the Quality Assurance Program, with sufficient independence and direct ...
Be Seen First
Fallsington, PA ยท On-site
$115K - $135K/yr
The General QA Manager reports to the President and the Director of Costing and Efficiencies and ... customer standards, and other relevant food safety and regulatory expectations. ๏ท Provide hands ...
New
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Be Seen First
Fallsington, PA ยท On-site
$115K - $135K/yr
The General QA Manager reports to the President and the Director of Costing and Efficiencies and ... customer standards, and other relevant food safety and regulatory expectations. ๏ท Provide hands ...
New
Santa Maria, CA ยท On-site
Quality Assurance Manager Gavial Engineering & Manufacturing specializes in the manufacturing of ... quality and service to its customers. The Gavial team draws upon decades of experience and ...
Santa Maria, CA ยท On-site
Quality Assurance Manager Gavial Engineering & Manufacturing specializes in the manufacturing of ... quality and service to its customers. The Gavial team draws upon decades of experience and ...
Social Services Program Director/Dotted Line (indirect) to Social Services Business Director FLSA ... The Quality Assurance Manager works with staff to encourage continuous quality improvement to ...
Social Services Program Director/Dotted Line (indirect) to Social Services Business Director FLSA ... The Quality Assurance Manager works with staff to encourage continuous quality improvement to ...
Roanoke, TX ยท Remote
$56 - $62/hr
As a Quality Assurance Manager, you will play a critical role in developing and implementing ... Join us in our mission to deliver exceptional healthcare services and make a significant impact on ...
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Roanoke, TX ยท Remote
$56 - $62/hr
As a Quality Assurance Manager, you will play a critical role in developing and implementing ... Join us in our mission to deliver exceptional healthcare services and make a significant impact on ...
Belvidere, IL ยท On-site
$90K - $110K/yr
A manufacturing company is seeking an experienced Quality Assurance Manager to lead quality control ... Communicate with customers regarding quality issues, rejection reports, and corrective actions
Belvidere, IL ยท On-site
$90K - $110K/yr
A manufacturing company is seeking an experienced Quality Assurance Manager to lead quality control ... Communicate with customers regarding quality issues, rejection reports, and corrective actions
Sterling, VA ยท On-site
Quality Assurance Manager Location: Sterling, VA Employment Type: Full-Time, Permanent Shift: 2nd ... Lead and support regulatory, third-party, and customer audits, including USDA, FDA, Health ...
Sterling, VA ยท On-site
Quality Assurance Manager Location: Sterling, VA Employment Type: Full-Time, Permanent Shift: 2nd ... Lead and support regulatory, third-party, and customer audits, including USDA, FDA, Health ...
Torrance, CA ยท On-site
$140K - $150K/yr
The QA Manager provides the leadership and management to Quality Engineers and associates. The ... Oversee customer quality requirements, ensuring effective communication throughout the organization ...
Torrance, CA ยท On-site
$140K - $150K/yr
The QA Manager provides the leadership and management to Quality Engineers and associates. The ... Oversee customer quality requirements, ensuring effective communication throughout the organization ...
Belton, TX ยท On-site
... for customers and team members. Our company portfolio includes a broad offering of attainable ... Review service trends on a weekly basis to reveal any weak areas in the production process.
Belton, TX ยท On-site
... for customers and team members. Our company portfolio includes a broad offering of attainable ... Review service trends on a weekly basis to reveal any weak areas in the production process.
New York, NY ยท Remote
$88K - $130K/yr
As QA Manager, you will shape our quality strategy, guide organizational compliance, collaborate ... Establish and enforce quality standards to meet customer requirements, industry norms, and ...
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New York, NY ยท Remote
$88K - $130K/yr
As QA Manager, you will shape our quality strategy, guide organizational compliance, collaborate ... Establish and enforce quality standards to meet customer requirements, industry norms, and ...
... and service quality. This position reports directly to the Manager of Corporate Quality Assurance ... Represent the facility during inspections and audits by customers and regulatory agencies.
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... and service quality. This position reports directly to the Manager of Corporate Quality Assurance ... Represent the facility during inspections and audits by customers and regulatory agencies.
$118K - $141K/yr
Primary plant liaison with the Customer Service Center, Consumer Affairs and with consumers for ... Must have prior QA management experience (5-8 years) within food and beverage. * Must have ...
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$118K - $141K/yr
Primary plant liaison with the Customer Service Center, Consumer Affairs and with consumers for ... Must have prior QA management experience (5-8 years) within food and beverage. * Must have ...
Ensure compliance with customer/client standards and government regulatory requirements. Work ... Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract ...
Ensure compliance with customer/client standards and government regulatory requirements. Work ... Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract ...
The Quality Assurance Manager will lead the continuous development and maintenance of a Quality ... and services safely and to great customer satisfaction. The ideal candidate for this role is an ...
The Quality Assurance Manager will lead the continuous development and maintenance of a Quality ... and services safely and to great customer satisfaction. The ideal candidate for this role is an ...
Sterling, VA ยท On-site
$85K/yr
The QA manager will also support the continuous quality improvement program that which includes ... Investigates customer complaints and internal non-conformities while working with all operations ...
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Sterling, VA ยท On-site
$85K/yr
The QA manager will also support the continuous quality improvement program that which includes ... Investigates customer complaints and internal non-conformities while working with all operations ...
$38K - $50.8K
3% of jobs
$50.8K - $63.6K
6% of jobs
$63.6K - $76.5K
11% of jobs
$82K is the 25th percentile. Wages below this are outliers.
$76.5K - $89.3K
12% of jobs
$89.3K - $102.1K
11% of jobs
The median wage is $114.1K / yr.
$102.1K - $114.9K
8% of jobs
$114.9K - $127.7K
4% of jobs
$137.2K is the 75th percentile. Wages above this are outliers.
$127.7K - $140.5K
27% of jobs
$140.5K - $153.4K
1% of jobs
$153.4K - $166.2K
1% of jobs
$166.2K - $179K
16% of jobs
$38K
$118.1K
$179K
| Aspect | Quality Assurance Manager Customer Service | Customer Service Supervisor |
|---|---|---|
| Primary Focus | Ensuring quality standards in customer service processes | Overseeing daily customer service team operations |
| Responsibilities | Developing quality protocols, auditing interactions, training staff on quality | Managing staff, resolving escalations, scheduling |
| Required Credentials | Experience in quality assurance, customer service, certifications like Six Sigma | Customer service experience, leadership skills, sometimes certifications |
| Work Environment | Office-based, quality assurance teams, cross-department collaboration | Call centers, customer service departments, retail stores |
The main difference is that the Quality Assurance Manager Customer Service focuses on maintaining and improving service quality through audits and protocols, while the Customer Service Supervisor manages daily team operations and direct customer interactions. Both roles require customer service experience, but the QA manager emphasizes process improvement and standards, whereas the supervisor emphasizes team management and customer issue resolution.

Full-time
Re-posted 19 days ago
Quality Assurance Manager - Renewal Logistics
Position Summary
The Quality Assurance (QA) Manager is responsible for leading and optimizing all quality control, compliance, and accuracy initiatives across Renewal Logistics' warehouse and fulfillment operations. This role ensures inventory integrity, order accuracy, retailer compliance, and adherence to client-specific SOPs while driving continuous process improvement to minimize errors, chargebacks, and operational risk.
The QA Manager partners cross-functionally with Operations, Customer Experience, Inventory Control, and Executive Leadership to build scalable quality systems that support growth, protect client relationships, and improve profitability.
Core Responsibilities
Client Relationship Management
Order & Operational Oversight
Quality Systems & Compliance Leadership
Inventory Accuracy & Control
Order Accuracy & Fulfillment Oversight
Data, Reporting & KPI Management
Continuous Improvement & Process Optimization
Training & Culture Development
Qualifications