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Quality Assurance Manager Customer Service Jobs (NOW HIRING)

Customer Quality Management * Serve as the primary escalation point for customer quality concerns ... services. We deliver innovative solutions for leading technology companies worldwide while ...

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Quality Assurance Manager

Bradenton, FL ยท On-site

$50K - $60K/yr

Learn more at www.myarsrewards.com Responsibilities The Quality Assurance Manager is responsible ... You'll work cross-functionally with operations, sales, and customer service teams to improve the ...

QA Manager

Conshohocken, PA ยท On-site

$165K/yr

We are seeking an experienced QA Manager to lead quality assurance efforts in a player-coach environment , combining hands-on automation work with team leadership. This role will oversee end-to-end ...

QA MANAGER

Boca Raton, FL ยท On-site

$90K - $95K/yr

Quality Assurance Manager - Defense Manufacturing ???? Boca Raton, FL (Onsite) ???? Salary: $90,000 ... Manage non-conformances, corrective actions, and customer quality issues. * Oversee inspections ...

QA Manager

Washington, DC

$105K - $125K/yr

Markon is seeking a qualified QA Manager to support one of our Intelligence Community customers ... Highly skilled in customer service and diverse stakeholder engagement. * CFM, BOMI, IFMA, or ...

... consistent customer service and performance on behalf of both Vestis' external and internal ... The Group Quality Assurance Manager will have responsibility for a team of Quality Assurance ...

QA Manager

Vineland, NJ ยท On-site

$85K - $105K/yr

QA Manager - Food Safety & Quality Location: Vineland, New Jersey Schedule: Monday-Friday, 8:00 a.m ... service providers * Lead investigations involving customer complaints, nonconforming products ...

Our workforce excels at data governance and managing our customer's data orchestration challenges ... Our QA Manager directs SkySync testing efforts and implements best practices. This position ...

Quality Assurance Manager

Cabot, VT ยท On-site

$96K - $106K/hr

The QA Manager provides leadership and support for company growth and continuous improvement to ... Oversee all customer and regulatory audits and certifications including but not limited to SQF, FDA ...

Quality Assurance Manager

Seattle, WA ยท On-site

$90K - $140K/yr

This position ensures product quality, regulatory compliance, customer satisfaction, and operational effectiveness within a manufacturing and/or aerospace environment. The Quality Assurance Manager ...

... for customers and team members. Our company portfolio includes a broad offering of attainable ... Review service trends on a weekly basis to reveal any weak areas in the production process.

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QA Manager

New York, NY ยท Remote

$88K - $130K/yr

As QA Manager, you will shape our quality strategy, guide organizational compliance, collaborate ... Establish and enforce quality standards to meet customer requirements, industry norms, and ...

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Quality Assurance Manager Customer Service information

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$38K

$118.1K

$179K

How much do quality assurance manager customer service jobs pay per year?

As of Aug 9, 2026, the average yearly pay for quality assurance manager customer service in the United States is $118,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $144,500.00 per year, depending on experience, location, and employer.

How does a quality assurance manager in customer service typically collaborate with frontline support teams to improve service quality?

A Quality Assurance Manager in Customer Service works closely with frontline support teams by regularly reviewing customer interactions, providing feedback, and facilitating training sessions to address areas of improvement. They often hold calibration meetings with team leads and agents to ensure everyone understands quality standards and expectations. This collaborative process helps foster a culture of continuous improvement, encourages open communication, and ensures that customer service representatives are well-equipped to deliver exceptional service. Additionally, QA Managers may implement performance metrics and share insights with both agents and management to drive data-informed decisions.

How much does a quality assurance manager customer service earn?

A Quality Assurance Manager in customer service typically earns between $50,000 and $85,000 annually, depending on experience, location, and company size. Salaries may also include benefits such as bonuses, health insurance, and paid time off, with higher earnings often associated with certifications and leadership responsibilities.

What does a quality assurance manager in customer service do?

A Quality Assurance Manager in Customer Service is responsible for monitoring and improving the quality of customer interactions within a company. They develop and implement standards and processes to ensure that customer service representatives provide excellent service, resolve issues efficiently, and comply with company policies. This role often involves conducting call or chat reviews, providing feedback and training to staff, analyzing customer service data, and working closely with other managers to enhance customer satisfaction.

What is the difference between Quality Assurance Manager Customer Service vs Customer Service Supervisor?

AspectQuality Assurance Manager Customer ServiceCustomer Service Supervisor
Primary FocusEnsuring quality standards in customer service processesOverseeing daily customer service team operations
ResponsibilitiesDeveloping quality protocols, auditing interactions, training staff on qualityManaging staff, resolving escalations, scheduling
Required CredentialsExperience in quality assurance, customer service, certifications like Six SigmaCustomer service experience, leadership skills, sometimes certifications
Work EnvironmentOffice-based, quality assurance teams, cross-department collaborationCall centers, customer service departments, retail stores

The main difference is that the Quality Assurance Manager Customer Service focuses on maintaining and improving service quality through audits and protocols, while the Customer Service Supervisor manages daily team operations and direct customer interactions. Both roles require customer service experience, but the QA manager emphasizes process improvement and standards, whereas the supervisor emphasizes team management and customer issue resolution.

What are the key skills and qualifications needed to thrive as a quality assurance manager in customer service?

To thrive as a Quality Assurance Manager in Customer Service, you need expertise in quality management principles, process improvement, and a background in customer service, often supported by a relevant bachelor's degree. Familiarity with QA software, CRM systems, and certifications like Six Sigma or ISO 9001 are typically valuable for this role. Strong analytical skills, attention to detail, effective communication, and leadership are crucial soft skills that set top performers apart. These skills ensure consistent service quality, drive team performance, and help organizations deliver exceptional customer experiences.
More about Quality Assurance Manager Customer Service jobs
What cities are hiring for Quality Assurance Manager Customer Service jobs? Cities with the most Quality Assurance Manager Customer Service job openings:
What states have the most Quality Assurance Manager Customer Service jobs? States with the most job openings for Quality Assurance Manager Customer Service jobs include:
What job categories do people searching Quality Assurance Manager Customer Service jobs look for? The top searched job categories for Quality Assurance Manager Customer Service jobs are:
Infographic showing various Quality Assurance Manager Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $118,074 per year, or $56.8 per hour.

Quality Assurance Manager

Renewal Investment Services LLC

Mcdonough, GA โ€ข On-site

Full-time

Re-posted 19 days ago


Job description

Quality Assurance Manager - Renewal Logistics

Position Summary

The Quality Assurance (QA) Manager is responsible for leading and optimizing all quality control, compliance, and accuracy initiatives across Renewal Logistics' warehouse and fulfillment operations. This role ensures inventory integrity, order accuracy, retailer compliance, and adherence to client-specific SOPs while driving continuous process improvement to minimize errors, chargebacks, and operational risk.

The QA Manager partners cross-functionally with Operations, Customer Experience, Inventory Control, and Executive Leadership to build scalable quality systems that support growth, protect client relationships, and improve profitability.

Core Responsibilities

Client Relationship Management

  • Serve as the primary point of contact for assigned customers
  • Conduct weekly/biweekly status calls
  • Manage customer expectations and communication cadence
  • Escalate issues appropriately to Operations or Leadership
  • Maintain strong professional relationships with client stakeholders

Order & Operational Oversight

  • Monitor daily order flow and fulfillment performance
  • Track SLAs (on-time shipping, order accuracy, inventory accuracy)
  • Coordinate with warehouse leadership on:
    • Inbound scheduling
    • Special projects
    • VAS (kitting, labeling, retailer compliance)
  • Ensure client SOPs are documented and followed


Quality Systems & Compliance Leadership

  • Design, implement, and continuously improve warehouse quality control programs.
  • Establish standardized QA audit protocols across receiving, putaway, picking, packing, shipping, returns, and value-added services (VAS).
  • Ensure full compliance with:
    • Client-specific SOPs
    • Retailer routing guides
    • Carrier compliance standards
    • ASN and EDI requirements
    • Labeling and packaging specifications
  • Develop pre-ship audit checkpoints for high-risk or high-volume accounts.
  • Lead internal investigations related to claims, compliance violations, or service failures.

Inventory Accuracy & Control

  • Oversee cycle count programs and annual physical inventory processes.
  • Set inventory accuracy targets and accountability metrics.
  • Investigate discrepancies (mis-locations, damages, shrinkage, WMS errors).
  • Partner with Inventory Control to identify systemic root causes.
  • Implement preventative controls to reduce recurring inventory variances.
  • Track and report:
    • Shrinkage percentage
    • Adjustment trends
    • Location accuracy performance

Order Accuracy & Fulfillment Oversight

  • Monitor and audit:
    • Mis-shipments
    • Short shipments
    • Incorrect SKU picks
    • Incorrect labeling or routing
  • Conduct structured root cause analysis (RCA) for recurring fulfillment errors.
  • Implement corrective action plans with measurable outcomes.
  • Ensure compliance for:
    • Retail routing guides
    • ASN timing accuracy
    • EDI transmissions
    • Vendor compliance requirements
    • Kitting & special packaging
  • Reduce fulfillment-related chargebacks and claim exposure.

Data, Reporting & KPI Management

  • Own and report key performance indicators including:
    • Order Accuracy Rate
    • Inventory Accuracy Rate
    • Returns Discrepancy Rate
    • Retailer Compliance Score
    • Chargebacks (by client and root cause)
    • Cost of Quality (rework, damages, penalties)
  • Provide weekly and monthly executive reporting.
  • Build trend analysis dashboards to identify risk before service failures occur.
  • Partner with Finance to quantify impact of quality failures on EBITA.

Continuous Improvement & Process Optimization

  • Identify operational inefficiencies and risk points within workflow.
  • Implement scalable quality checkpoints in high-risk process areas.
  • Maintain and update warehouse SOP library.
  • Lead cross-functional quality improvement projects.
  • Support WMS optimization and system enhancements related to accuracy and compliance.
  • Drive Lean / continuous improvement mindset throughout operations.

Training & Culture Development

  • Develop structured QA training programs for:
    • New hires
    • Cross-training initiatives
    • Refresher training tied to performance trends
  • Coach supervisors on accountability for quality performance.
  • Promote a culture of ownership, accuracy, and client protection.
  • Support leadership in performance management when quality standards are not met.

Qualifications

  • 5+ years experience in 3PL, warehouse, or distribution center operations
  • 2+ years in quality assurance, compliance, or inventory control leadership
  • Strong understanding of:
    • Retail routing guides
    • ASN & EDI processes
    • WMS systems
    • Cycle count best practices
  • Data-driven mindset with strong analytical skills
  • Experience reducing chargebacks and fulfillment errors
  • Excellent cross-functional communication skills