Quality Assurance Manager Customer Service Jobs (NOW HIRING)

At Greenbrier, we do the hard work that matters. The Greenbrier Companies (NYSE:GBX) is powering the movement of products around the world as a leading designer, manufacturer and supplier of freight rail transportation equipment and services.

Greenbrier's heritage of hard work and industrial innovation is celebrated at every level of our organization. We structure our business to support teams that deliver innovative solutions for our customers while positively impacting the world around us.

Greenbrier's success begins with people. We believe in supporting our global workforce through our unwavering attention to Safety, Quality, Respect for People and Customer Satisfaction. Our Inclusion, Diversity, Engagement, Access and Leadership (IDEAL) commitment is rooted in these values, which lead to a culture where employees are engaged and feel good about coming to work every day.

Summary

The Quality Assurance Manager position is responsible for providing support to the GBX facility to ensure that products and workmanship meet Greenbrier, customer, and applicable regulatory requirements. The role involves actively leading QA initiatives, including conducting training, assisting in internal and external audits, collaborating with cross functional teams to standardize Quality processes, and assisting in the development, tracking and implementation of corrective actions.

Duties and Responsibilities

To perform this job successfully an individual must be able to perform the following essential duties satisfactorily. Other duties may be assigned to address business needs and changing business practices.

• Leads improvement initiatives and Quality Team Communications.
• Ensures implementation, oversight, and management of the Quality Assurance Program on a site level basis
• Leads customer visits & audits
• Manages internal/external AAR audits
• Evaluates quality workload demands to determine adequate resource allocation to support facility Quality Assurance
• Ensures process nonconformance's are reported, entered into the nonconformance application and analyzed
• Leads and participates in continuous improvement opportunities resulting from RCA data analysis
• Supervises and coordinates activities for Inspections
• Ensures adherence to Greenbrier safety policies and procedures
• Contributes to the overall performance from the standpoints of safety, quality, profitability
• Manages in process inspection and final inspection audits to ensure compliance with quality program
• Facilitates root cause and corrective action processes with cross-functional operations team
• Ensure all required customer, AAR regulatory and Greenbrier standards, specifications and instruction are maintained
• Evaluates and coordinates with the Plant Manager and Functional Leaders the operational and quality training needs

Qualifications

The following generally describes requirements to successfully perform the assigned duties.

Minimum Qualifications

• Ability to help others learn and develop
• Ability to maintain appropriate levels of confidentiality and sensitive information
• Ability to organize and prioritize projects and information with accuracy, under tight timeframes, to meet organizational needs
• Ability to communicate and collaborate professionally, both verbally and in writing, at all levels

Preferred Qualifications

• Degree in mechanical or industrial engineering or equivalent, or five years experience in quality assurance, including two years in a Quality Manager role.
• Proficiency in MS Word, Excel, PowerPoint, Outlook, SmartSheet
• Working knowledge of Federal Railroad Administration (FRA) and The Association of American Railroads (AAR) regulations

Work Environment and Physical Requirements

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

With the exception of clerical, administrative, and some management positions, the physical environment requires the employee to work in hot and cold environments, in and out of the weather, work safely around heavy equipment, as well as around railroad tracks.  Employees are required to use personal protective equipment such as steel toe boots, hard hat, hearing protection, safety glasses, welding and grinding shields, etc. or as environmental conditions dictate

Physical Activities and Requirements 

Frequency Key

Not Applicable: Activity is not applicable to this occupation

Occasionally: Occupation requires this activity up to 33% of the time (0- 2.5+ hours/day)

Frequently: Occupation requires this activity from 33% - 66% of the time (2.5: 5.5+ hours/day)

Constantly: Occupation requires this activity more than 66% of the time (5.5+ hours/day)

Working Postures

• Sit: Frequently
• Stand: Frequently
• Walk: Frequently
• Bend: Occasionally
• Kneel/Squat: Occasionally
• Crawl: Occasionally
• Climb: Occasionally
• Reach Forward: Occasionally
• Reach Upward: Occasionally
• Handling/Fingering: Occasionally

Lift / Carry Requirements

• 5-10 lbs: Occasionally
• 10-25 lbs: Occasionally
• 25-50 lbs: Occasionally
• 50-75 lbs: Not Applicable
• 75+ lbs: Not Applicable

Push / Pull Requirements

• Up to 10 lbs: Occasionally
• 10-25 lbs: Occasionally
• 25-50 lbs: Occasionally
• 50-75 lbs: Not Applicable
• 75+ lbs: Not Applicable

EOE including Vet/Disability

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Greenbrier makes reasonable accommodations in the application and hiring process for individuals with known disabilities, unless providing accommodation would result in an undue hardship. Any applicant believing that he or she may need reasonable accommodation for any part of the application and hiring process should contact Greenbrier Human Resources at careers@gbrx.com or call us at 503-684-7000. ----------------------------------------------------------------- Email communication from The Greenbrier Companies (Greenbrier) will always come from a corporate email address that ends in @gbrx.com or from our applicant tracking system, iCIMS, after you have created a secure account and submitted your application. During the application process, you will create a secure account in our secure applicant tracking site that ends with "-gbrx.icims.com". In this portal, we will ask you to provide your contact information, past employment history, education history and other job-related information.