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Quality Assurance Manager Customer Service Jobs (NOW HIRING)

Tundra Testing

Quality Assurance Manager

Anchorage, AK · On-site

As a Quality Assurance Manager, you'll play a crucial role in strengthening our Quality Management ... service. At Tundra Testing, we believe in providing opportunities that inspire and empower, so if ...

KETTLE CUISINE LLC

QA MANAGER

Everett, WA · On-site

Customers, Regulators and our QA Leadership ensure we 'do the right things' to produce safe ... Management and training of the QA team to ensure cover across all shifts as required * Supervises ...

GRIFFIN Recruiters

QA MANAGER

Huntsville, AL · On-site

Manufacturing QUALITY MANAGER Verify your resume reflect the areas below? * Trouble shooting on the ... Investigates and adjusts customer complaints regarding quality * Employee Q.A. training on SPC ...

AbbVie

Quality Assurance Manager

Cincinnati, OH · On-site

... services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us ... Provides direct interface with FDA and other regulatory agencies and customers during inspections.

Foot Locker

Quality Assurance Manager

Junction City, KS · On-site

$80K - $100K/yr

Whether you're building strategy, shaping innovations, or creating unforgettable customer moments ... As Quality Assurance Manager , you will provide leadership and direction for our North America ...

Ch Guenther Son

Quality Assurance Manager

Saint Paul, MN · On-site

$89K - $163K/yr

The Quality Assurance Manager ensures the quality of product and services provided by the company ... Performs other duties including but not limited to handling customer complaints, communicating ...

Frontage Laboratories

QA Manager

Exton, PA · On-site

Quality Assurance (QA) Specialist / Manager - DMPK Location: Exton, PA Department: DMPK (Drug ... Conduct outside vendor audits as may be required, including laboratories and services for ...

National Beverage

Quality Assurance Manager

Tukwila, WA · On-site

$105K/yr

... quality, service, safety and cost as a top priority. • Insures fair, equitable and respectful ... Ability to respond to common inquiries or complaints from customers, regulatory agencies, or ...

Openwork, LLC

Quality Assurance Manager

Kyle, TX · On-site

$60K - $70K/yr

Openwork is currently engaged in a search to find a Quality Assurance Manager for a leading ... Working closely with engineering, production, and customer service teams to ensure consistent ...

Lonza

Quality Assurance Manager

Bend, OR · On-site

Serve as the primary Quality representative for commercial partners, distributors and key customer ... Quality Assurance within a regulated environment. * Previous leadership or people management ...

Alkegen

Quality Assurance Manager

New Carlisle, IN

... service. Job Responsibilities: Job responsibilities and duties may include, but are not limited to ... Complete required customer-driven audits * Prepare PPAP's as required by our customers

Nox Group

QUALITY ASSURANCE MANAGER

Pecos, TX · On-site

We are seeking a Quality Assurance Manager to support some of the most innovative, complex, and ... customer expectations. You will play a vital role in driving a culture of quality excellence ...

tbg

Quality Assurance Manager

Winston Salem, NC

About The Budd Group Culture The Budd Group is a leading facilities services company, built on a ... Act as an additional layer of customer engagement by building positive, reliable relationships with ...

tbg

Quality Assurance Manager

Winston Salem, NC

About The Budd Group Culture The Budd Group is a leading facilities services company, built on a ... Act as an additional layer of customer engagement by building positive, reliable relationships with ...

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Quality Assurance Manager Customer Service information

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How much do quality assurance manager customer service jobs pay per year?

As of Aug 7, 2026, the average yearly pay for quality assurance manager customer service in the United States is $118,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $144,500.00 per year, depending on experience, location, and employer.

How does a quality assurance manager in customer service typically collaborate with frontline support teams to improve service quality?

A Quality Assurance Manager in Customer Service works closely with frontline support teams by regularly reviewing customer interactions, providing feedback, and facilitating training sessions to address areas of improvement. They often hold calibration meetings with team leads and agents to ensure everyone understands quality standards and expectations. This collaborative process helps foster a culture of continuous improvement, encourages open communication, and ensures that customer service representatives are well-equipped to deliver exceptional service. Additionally, QA Managers may implement performance metrics and share insights with both agents and management to drive data-informed decisions.

How much does a quality assurance manager customer service earn?

A Quality Assurance Manager in customer service typically earns between $50,000 and $85,000 annually, depending on experience, location, and company size. Salaries may also include benefits such as bonuses, health insurance, and paid time off, with higher earnings often associated with certifications and leadership responsibilities.

What does a quality assurance manager in customer service do?

A Quality Assurance Manager in Customer Service is responsible for monitoring and improving the quality of customer interactions within a company. They develop and implement standards and processes to ensure that customer service representatives provide excellent service, resolve issues efficiently, and comply with company policies. This role often involves conducting call or chat reviews, providing feedback and training to staff, analyzing customer service data, and working closely with other managers to enhance customer satisfaction.

What is the difference between Quality Assurance Manager Customer Service vs Customer Service Supervisor?

AspectQuality Assurance Manager Customer ServiceCustomer Service Supervisor
Primary FocusEnsuring quality standards in customer service processesOverseeing daily customer service team operations
ResponsibilitiesDeveloping quality protocols, auditing interactions, training staff on qualityManaging staff, resolving escalations, scheduling
Required CredentialsExperience in quality assurance, customer service, certifications like Six SigmaCustomer service experience, leadership skills, sometimes certifications
Work EnvironmentOffice-based, quality assurance teams, cross-department collaborationCall centers, customer service departments, retail stores

The main difference is that the Quality Assurance Manager Customer Service focuses on maintaining and improving service quality through audits and protocols, while the Customer Service Supervisor manages daily team operations and direct customer interactions. Both roles require customer service experience, but the QA manager emphasizes process improvement and standards, whereas the supervisor emphasizes team management and customer issue resolution.

What are the key skills and qualifications needed to thrive as a quality assurance manager in customer service?

To thrive as a Quality Assurance Manager in Customer Service, you need expertise in quality management principles, process improvement, and a background in customer service, often supported by a relevant bachelor's degree. Familiarity with QA software, CRM systems, and certifications like Six Sigma or ISO 9001 are typically valuable for this role. Strong analytical skills, attention to detail, effective communication, and leadership are crucial soft skills that set top performers apart. These skills ensure consistent service quality, drive team performance, and help organizations deliver exceptional customer experiences.
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What cities are hiring for Quality Assurance Manager Customer Service jobs? Cities with the most Quality Assurance Manager Customer Service job openings:
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Quality Assurance Manager Customer Service jobs near you
Infographic showing various Quality Assurance Manager Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $118,074 per year, or $56.8 per hour.

Quality Assurance Manager

Tundra Testing

Anchorage, AK • On-site

Full-time

Re-posted 23 days ago

Job description

Description
At Tundra Testing, we're driven by precision and integrity in every facet of our work. As a Quality Assurance Manager, you'll play a crucial role in strengthening our Quality Management System, ensuring our processes and records meet the highest standards. Your leadership will be instrumental in guiding our team towards operational excellence, collaborating with our leaders to maintain our lab's data quality and uphold accreditation standards. This role is about more than just compliance; it's about setting the benchmark for scientific integrity and audit readiness.
Join us to support vital industries with precision and accountability. We're committed to a culture where your growth aligns with our success, fostering an environment of discipline and service. At Tundra Testing, we believe in providing opportunities that inspire and empower, so if you're ready to make a significant impact in an innovative, supportive setting, we're excited to meet you. Together, let's continue building a future defined by respect, precision, and unwavering integrity.
Responsibilities
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