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Quality Assurance Manager Customer Service Jobs (NOW HIRING)

Amentum

Quality Assurance Manager

Idaho Falls, ID · On-site

$190K/yr

Ensure compliance with customer/client standards and government regulatory requirements. Work ... Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract ...

Cuisine Solutions

Quality Assurance Manager

Sterling, VA · On-site

$85K/yr

The QA manager will also support the continuous quality improvement program that which includes ... Investigates customer complaints and internal non-conformities while working with all operations ...

Lennar

Quality Assurance Manager

Oklahoma City, OK

Quality Assurance Manager We are Lennar Lennar is one of the nation's leading homebuilders ... customer service, giving back to the communities in which we work and live in, and fostering a ...

Actalent

QA Manager

Waupaca, WI

Investigate and complete customer complaints for the site in a timely, thorough, and accurate ... About Actalent Actalent is a global leader in engineering and sciences services and talent ...

Clayton Homes

Quality Assurance Manager

Wakarusa, IN · On-site

... for customers and team members. Our company portfolio includes a broad offering of attainable ... service trends on a weekly basis to reveal any weak areas in the production process. • Initiate ...

Robert Half

Quality Assurance Manager

Oshkosh, WI · On-site

$90K - $115K/yr

We are looking for a Quality Assurance Manager to lead quality strategy and execution for a multi ... Host customer and compliance audits, present quality data and inspection records, and provide ...

HEICO

QA Manager

Nashua, NH · On-site

Quality Assurance Manager Duties: * Establishes, operates, maintains and improves the quality ... Establishing standards of service for customers

BGF Consulting

Be Seen First

Quality Assurance Manager

Melbourne, FL · On-site

Lead, mentor, and develop QA/QC team members ... Lead internal and external audits (FDA, ISO, customer audits) and manage corrective and preventive ...

New

EnCore

Quality Assurance Manager

Huntington Beach, CA · On-site

$109K - $145K/yr

JOB SUMMARY The Quality Assurance Manager ensures the management of the company's quality, process ... Familiar with UniPoint quality core modules (document control, corrective action, customer service ...

Weather Group Television LLC

QA Manager

Atlanta, GA · On-site

About Local Now Local Now is a free, ad-supported streaming service delivering local news, weather ... The Role We are hiring a QA Manager to lead quality assurance for our streaming platform across ...

Ardelyx

Quality Assurance Manager

Waltham, MA · Hybrid

The Quality Assurance Manager will serve within Quality Assurance, providing oversight and hands-on support for achieving QA milestones, in a fast-paced pharmaceutical environment. This role will be ...

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Quality Assurance Manager Customer Service information

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How much do quality assurance manager customer service jobs pay per year?

As of Aug 8, 2026, the average yearly pay for quality assurance manager customer service in the United States is $118,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $144,500.00 per year, depending on experience, location, and employer.

How does a quality assurance manager in customer service typically collaborate with frontline support teams to improve service quality?

A Quality Assurance Manager in Customer Service works closely with frontline support teams by regularly reviewing customer interactions, providing feedback, and facilitating training sessions to address areas of improvement. They often hold calibration meetings with team leads and agents to ensure everyone understands quality standards and expectations. This collaborative process helps foster a culture of continuous improvement, encourages open communication, and ensures that customer service representatives are well-equipped to deliver exceptional service. Additionally, QA Managers may implement performance metrics and share insights with both agents and management to drive data-informed decisions.

How much does a quality assurance manager customer service earn?

A Quality Assurance Manager in customer service typically earns between $50,000 and $85,000 annually, depending on experience, location, and company size. Salaries may also include benefits such as bonuses, health insurance, and paid time off, with higher earnings often associated with certifications and leadership responsibilities.

What does a quality assurance manager in customer service do?

A Quality Assurance Manager in Customer Service is responsible for monitoring and improving the quality of customer interactions within a company. They develop and implement standards and processes to ensure that customer service representatives provide excellent service, resolve issues efficiently, and comply with company policies. This role often involves conducting call or chat reviews, providing feedback and training to staff, analyzing customer service data, and working closely with other managers to enhance customer satisfaction.

What is the difference between Quality Assurance Manager Customer Service vs Customer Service Supervisor?

AspectQuality Assurance Manager Customer ServiceCustomer Service Supervisor
Primary FocusEnsuring quality standards in customer service processesOverseeing daily customer service team operations
ResponsibilitiesDeveloping quality protocols, auditing interactions, training staff on qualityManaging staff, resolving escalations, scheduling
Required CredentialsExperience in quality assurance, customer service, certifications like Six SigmaCustomer service experience, leadership skills, sometimes certifications
Work EnvironmentOffice-based, quality assurance teams, cross-department collaborationCall centers, customer service departments, retail stores

The main difference is that the Quality Assurance Manager Customer Service focuses on maintaining and improving service quality through audits and protocols, while the Customer Service Supervisor manages daily team operations and direct customer interactions. Both roles require customer service experience, but the QA manager emphasizes process improvement and standards, whereas the supervisor emphasizes team management and customer issue resolution.

What are the key skills and qualifications needed to thrive as a quality assurance manager in customer service?

To thrive as a Quality Assurance Manager in Customer Service, you need expertise in quality management principles, process improvement, and a background in customer service, often supported by a relevant bachelor's degree. Familiarity with QA software, CRM systems, and certifications like Six Sigma or ISO 9001 are typically valuable for this role. Strong analytical skills, attention to detail, effective communication, and leadership are crucial soft skills that set top performers apart. These skills ensure consistent service quality, drive team performance, and help organizations deliver exceptional customer experiences.
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What cities are hiring for Quality Assurance Manager Customer Service jobs? Cities with the most Quality Assurance Manager Customer Service job openings:
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Quality Assurance Manager Customer Service jobs near you
Infographic showing various Quality Assurance Manager Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $118,074 per year, or $56.8 per hour.

Quality Assurance Manager

Amentum

Idaho Falls, ID • On-site

$190K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Project Quality Assurance Manager
Full-time Quality Assurance (QA) Manager of a multi-billion-dollar nuclear facility construction project, taking day-to-day direction from the Project Manager, with technical input from the Director of Quality for Nuclear Projects performance unit. Has overall responsibility for managing and directing quality assurance processes in compliance with company policies, contractual requirements, and applicable codes and standards in a large-scale engineering design environment. This position is responsible for the planning, managing, and technical performance of the QA program. Ensure compliance with customer/client standards and government regulatory requirements. Work location is near the Naval Reactors Facility at Idaho National Lab, which is about 50 miles west of Idaho Falls, ID with some work performed from the Idaho Falls office.
Key responsibilities include:
  • Manage a team of QA professionals to perform oversight of all phases of facility construction, and Title III engineering support
  • Perform QA program development and administrative functions to support project needs
  • Provide independent oversight of quality developments affecting project operations.
  • Plan and execute formal audit and surveillance programs to assure a high level of compliance with the QA program and associated regulatory requirements
  • Ensure compliance with applicable regulatory, code, and industry standard requirements
  • Provide indoctrination and training for all project-level staff on the QA Program
  • Provide day-to-day guidance to support project teams in interpreting and implementing the Project QA program, from planning to project closeout and delivery of records turnover packages
  • Develop quality team, via training, coaching, and mentoring to support project operations to add value to the project
  • Provide reports and updates to the Project Leadership Team and NPC Senior management on compliance issues with regards to policies and procedures

Requirements
  • Bachelor's degree in Engineering, Quality Assurance, Quality Management, Business, or a related technical field, with a minimum of 10 years of progressively responsible quality assurance experience; or 15 years of applicable quality assurance experience in lieu of a degree.
  • 15 or more years of total experience, with at least 5 years in the nuclear industry and 5 years of leadership experience managing and directing quality assurance personnel and programs in a supervisory or management capacity.
  • USA citizenship
  • Experience on projects in an engineering design and construction environment
  • Advanced technical knowledge of the application of engineering, procurement, and construction practices sufficient to comprehend specified QA requirements for these disciplines, including application of the graded approach.
  • Advanced experience participating in and supporting quality assessments, surveillances, audits and/or cause analysis.
  • Demonstrated ability to understand and interpret various physical, mechanical, and electrical documents, blueprints, drawings, specifications, and schematics.
  • Demonstrated ability to effectively communicate with all levels of personnel across multiple organizations to solve complex problems.
  • Proven ability to plan, prioritize, and schedule work to ensure completion in accordance with requirements, deadlines, and budget.
  • Advanced personal computer skills and knowledge of Microsoft Office suite.

Preferred Qualifications:
  • Possess effective communication skills. Listens carefully and speaks professionally and clearly in all situations. Edits work for accuracy and clarity. Can create, read, and interpret complex written information.
  • Capable of developing strong interpersonal networks and trust within the organization, setting expectations and requirements and achieving accountability of supervised personnel. Leads consensus by involving all stakeholders, facilitating their understanding of differences, agreeing on requirements and constraints, and developing the best solution.
  • Capable of identifying and resolving problems in a timely manner, gathering and reviewing information appropriately. Uses own judgment and acts independently, seeks input from other team members as appropriate for complex and sensitive situations.
  • Adaptable to changes in the work environment, manage competing demands and able to deal with frequent interruptions, changes, delays, or unexpected events.
  • Strong technical writing skills. Good communication, computer, presentation, and interpersonal skills. Exceptional organizational skills and ability to manage complex quality oversight of projects with multiple work phases, locations, and distributed resources.
  • Demonstrated understanding and implementation of QA regulations, standards and guidelines including 10 CFR 830 Subpart A, DOE Order 414.1D, and ASME/NQA-1, Quality Assurance Requirements for Nuclear Facility Applications (2008/2009 addenda).

Essential Functions: Intermittent sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, and lifting. Lifting requirements limited to 20 lbs. in the form of supplies, drawings, etc. Longest distance carried of 50 feet. Hand manipulation is required for simple grasping, pushing and pulling, and fine manipulation. Right and/or left hands utilized. Occasional need to reach and/or work above the shoulder, for supplies, and below the shoulder for same. Occasional need to walk on uneven ground, exposure to dust, gas or fumes, exposure to noise, extremes in temperature or humidity. We help prepare people for new opportunities and challenges. With positions at every level, openings in multiple disciplines, expertise in a range of markets and offices around the globe, we create an environment where you can learn, grow, and thrive. From our competitive benefits program to our Health and Safety initiative of Zero workplace injuries, we believe that you'll find a flourishing career here.
Project Information: The work location for this position is approximately 55 miles from Idaho Falls
Compensation Details:
$150,000 - $190,000
The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.
Benefits Overview:
Our health and welfare benefits are designed to support you and your priorities. Offerings include:
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement benefits (including 401(k) matching)
  • Educational reimbursement
  • Parental leave
  • Employee stock purchase plan
  • Tax-saving options
  • Disability and life insurance
  • Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.
Original Posting:
07/23/2026 - Until Filled
Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.

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