Quality Assurance Manager Customer Service Jobs (NOW HIRING)

JOB SUMMARY
Is responsible for the design and implementation of policies and procedures to ensure quality requirements are met. Ensures adequate quality assurance (QA) support is provided to assigned sites/divisions/business units/projects. Is responsible for the effective development and implementation of QA programs/program elements to ensure all products and services meet organizational standards and customer requirements.
JOB DUTIES/TASKS/RESPONSIBILITIES
• Provides effective oversight of business group/project/discipline QA Program and QA Program elements to ensure high quality products and services for customers.
• Manages staff selection, development and retention. Establishes and monitors work goals and objectives. Evaluates employees through performance reviews, ongoing coaching and feedback methods.
• Provides direction, guidance and training to QA staff and quality control (QC) staff on QA/QC matters.
• Follows organizational policies and procedures and ensures staff is in compliance.
• Develops performance standards and objectives and measures progress toward these goals.
• Provides QA support-including planning, scheduling and performance-for QA activities.
• Prepares QA plans and leads QA implementation efforts at client locations.
• Reviews customer contracts issued to identify QA requirements that must be met.
• Evaluates, recommends and develops policies and procedures to ensure awareness of, and compliance with, QA requirements.
• Stays informed of changes made to applicable codes, standards and regulations.
• Assists in preparing responses and corrective action plans and verifying implementation of corrective actions.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Assists with significant nonconformance and condition reports.
• Serves as the lead auditor on complex nuclear QA audits.
• Promotes communication to enhance and encourage employee awareness of QA requirements.
• Serves as the primary interface with external QA audit/inspection personnel.
• Develops and implements a surveillance program.
• Supports the maintenance of the document control and records management system.
• Performs other duties as assigned.
MINIMUM EDUCATION, EXPERIENCE AND CERTIFICATION REQUIREMENTS
Education
• Bachelor's degree required in a technical field or a minimum of 10 years of experience in the QA field
Certifications
• Certification as a lead auditor per NQA-1 preferred
• Certification as a certified quality manager preferred
Required Experience
• A minimum of 10 years of experience in nuclear, engineering or manufacturing QA
• Considerable experience with NQA-1 or 10 CFR 830.122
Preferred Experience
• Commercial nuclear power plant or U.S. Department of Energy site experience
REQUIRED AND DESIRED SKILLS
• Strong verbal and written communication skills
• Strong problem-solving skills
• Detailed knowledge of applicable quality-related codes, standards and regulatory requirements
• Detailed understanding of how to prescribe, apply and assess compliance with applicable codes, standards and regulations
• Proven ability to manage and/or monitor the QA activities associated with a discipline or project on a daily basis
• Strong knowledge of QA systems (i.e., corrective actions and supplier qualifications)
• Intermediate knowledge of the development of QA program/procedural documents
• Proven ability to manage and/or monitor the QA activities associated with a specific area/location
PHYSICAL/MENTAL REQUIREMENTS AND WORKING CONDITIONS
• Ability to carry up to 20 pounds; handle and reach below shoulder
• Ability to use hands to accomplish tasks as assigned
• Ability to sit, stand, walk, climb and bend/stoop
• Ability to effectively communicate; speaking, reading, understanding, writing and hearing clear English; pass audiogram in hearing conservation program as required by location
• Basic math and computer skills; ability to read blueprints
• Basic hand/eye coordination and depth perception
• Ability to work inside an office and outside
• Ability to work alone, work with others, and interact with the public
• Ability to drive a vehicle, travel overnight and perform under deadline pressure
Meet Your Recruiter
Natalie Kittredge