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Quality Assurance Manager Customer Service Jobs in Indiana

PinnaclePartners

QA Manager

Fort Wayne, IN · On-site

About the Role We are seeking an experienced QA Manager to serve as a hands-on technical leader for ... Human Resources Administrative & Customer Service Accounting & Finance Manufacturing & Engineering

Clayton Homes

Quality Assurance Manager

Wakarusa, IN · On-site

Review service trends on a weekly basis to reveal any weak areas in the production process ... customer experience to retail stores Leadership ability to ensure parts are pulled in a timely ...

Alkegen

Quality Assurance Manager

New Carlisle, IN · On-site

... customer service. Job Responsibilities: Job responsibilities and duties may include, but are not ... Manage the Quality System for the facility and assure compliance to the ISO 9001 requirements

Unifrax I LLC

Quality Assurance Manager

New Carlisle, IN · On-site

$90 - $125/hr

... customer service. Job Responsibilities Job responsibilities and duties may include, but are not ... Manage the Quality System for the facility and assure compliance to the ISO 9001 requirements

Tenneco

Quality Assurance Manager

Frankfort, IN · On-site

$85 - $110/hr

Manage customer complaint follow-up through root-cause correction action. * Write, review, revise, and update standard practices to document the control of quality systems. * Manage QA records and ...

Tenneco

Quality Assurance Manager

Frankfort, IN · On-site

Manage customer complaint follow-up through root-cause correction action. * Write, review, revise, and update standard practices to document the control of quality systems. * Manage QA records and ...

Nidec Corporation

Quality Assurance Manager

Princeton, IN · On-site

$95 - $135/hr

... customer expectations. This role focuses on prevention-focused quality assurance through robust ... change management, and quality governance practicesMaintain alignment with internal quality ...

New

Guerbet

QA Manager

Princeton, IN

Perform other duties as assigned by management. Quality Assurance * Ensure compliance with the ... and related services that consistently meet customer and applicable regulatory requirements.

Tenneco

Quality Assurance Manager

Frankfort, IN

Manage customer complaint follow-up through root-cause correction action. * Write, review, revise, and update standard practices to document the control of quality systems. * Manage QA records and ...

Nidec Motor

Job Summary The Manager, Quality Assurance is a mid-level management role responsible for ensuring ... customer expectations. This role focuses on prevention-focused quality assurance through robust ...

Alkegen

Quality Assurance Manager

New Carlisle, IN · On-site

... service. Job Responsibilities: Job responsibilities and duties may include, but are not limited to ... Complete required customer-driven audits * Prepare PPAP's as required by our customers

Laboratoire Guerbet

QA Manager

Princeton, IN · On-site

Perform other duties as assigned by management. Quality Assurance * Ensure compliance with the ... and related services that consistently meet customer and applicable regulatory requirements.

Sevita

Quality Assurance Manager

Evansville, IN · On-site

SUMMARY The Quality Assurance Manager (QAM) is focused on maintaining compliance with federal and ... Provides input, training, and support to other service delivery team members in efforts to ...

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Quality Assurance Manager Customer Service information

What does a quality assurance manager in customer service do?

A Quality Assurance Manager in Customer Service is responsible for monitoring and improving the quality of customer interactions within a company. They develop and implement standards and processes to ensure that customer service representatives provide excellent service, resolve issues efficiently, and comply with company policies. This role often involves conducting call or chat reviews, providing feedback and training to staff, analyzing customer service data, and working closely with other managers to enhance customer satisfaction.

What are the key skills and qualifications needed to thrive as a quality assurance manager in customer service?

To thrive as a Quality Assurance Manager in Customer Service, you need expertise in quality management principles, process improvement, and a background in customer service, often supported by a relevant bachelor's degree. Familiarity with QA software, CRM systems, and certifications like Six Sigma or ISO 9001 are typically valuable for this role. Strong analytical skills, attention to detail, effective communication, and leadership are crucial soft skills that set top performers apart. These skills ensure consistent service quality, drive team performance, and help organizations deliver exceptional customer experiences.

How does a quality assurance manager in customer service typically collaborate with frontline support teams to improve service quality?

A Quality Assurance Manager in Customer Service works closely with frontline support teams by regularly reviewing customer interactions, providing feedback, and facilitating training sessions to address areas of improvement. They often hold calibration meetings with team leads and agents to ensure everyone understands quality standards and expectations. This collaborative process helps foster a culture of continuous improvement, encourages open communication, and ensures that customer service representatives are well-equipped to deliver exceptional service. Additionally, QA Managers may implement performance metrics and share insights with both agents and management to drive data-informed decisions.

What is the difference between Quality Assurance Manager Customer Service vs Customer Service Supervisor?

AspectQuality Assurance Manager Customer ServiceCustomer Service Supervisor
Primary FocusEnsuring quality standards in customer service processesOverseeing daily customer service team operations
ResponsibilitiesDeveloping quality protocols, auditing interactions, training staff on qualityManaging staff, resolving escalations, scheduling
Required CredentialsExperience in quality assurance, customer service, certifications like Six SigmaCustomer service experience, leadership skills, sometimes certifications
Work EnvironmentOffice-based, quality assurance teams, cross-department collaborationCall centers, customer service departments, retail stores

The main difference is that the Quality Assurance Manager Customer Service focuses on maintaining and improving service quality through audits and protocols, while the Customer Service Supervisor manages daily team operations and direct customer interactions. Both roles require customer service experience, but the QA manager emphasizes process improvement and standards, whereas the supervisor emphasizes team management and customer issue resolution.

How much does a quality assurance manager customer service earn?

A Quality Assurance Manager in customer service typically earns between $50,000 and $80,000 annually, depending on experience, location, and company size. Salaries can vary based on industry, certifications, and the complexity of the customer service environment.

What are popular job titles related to Quality Assurance Manager Customer Service jobs in Indiana?

For Quality Assurance Manager Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Quality Assurance Manager Customer Service jobs in Indiana look for?

The top searched job categories for Quality Assurance Manager Customer Service jobs in Indiana are:

What cities in Indiana are hiring for Quality Assurance Manager Customer Service jobs?

Cities in Indiana with the most Quality Assurance Manager Customer Service job openings:

Quality Assurance Manager Customer Service jobs near you
Infographic showing various Quality Assurance Manager Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Quality Assurance Manager

FRANKLIN CHAMBER OF COMMERCE

Franklin, IN • On-site

$90 - $110/hr

Other

Posted 5 days ago

Job description

Job Location: Franklin, Indiana, United States

Employer: Essex Solutions

Position Summary

The Quality Assurance Manager is responsible for leading the company's Quality Management System (QMS) to ensure compliance with customer, regulatory, ISO, and IATF requirements. This position oversees quality assurance operations, drives continuous improvement initiatives, manages customer and supplier quality, and provides leadership to the Quality team to achieve organizational quality objectives.

Key Responsibilities
  • Lead, maintain, and continuously improve the Quality Management System (QMS).
  • Serve as the plant's ISO/IATF Management Representative and coordinate internal and external audits.
  • Manage customer quality issues and corrective actions using 8D methodology and root cause analysis.
  • Ensure timely completion of customer PPAP requirements and support new product launches.
  • Conduct product and process capability studies and monitor quality performance metrics.
  • Partner with Engineering, Manufacturing, Operations, and suppliers to resolve quality issues and improve product quality.
  • Develop and maintain quality policies, procedures, and documentation.
  • Analyze quality data and implement continuous improvement initiatives.
  • Hire, train, coach, and evaluate Quality department personnel while directing daily department activities.
  • Support supplier quality initiatives, customer audits, and regulatory compliance.
  • Present quality performance, audit results, and improvement initiatives to management.
  • Perform other related duties as assigned.
Qualifications
  • Bachelor's degree in Engineering, Quality, Manufacturing, or a related field, or an equivalent combination of education and experience.
  • 8-10 years of quality assurance experience in a manufacturing environment, including supervisory experience. (preferred)
  • Strong knowledge of ISO 9001, IATF 16949, PPAP, APQP, FMEA, SPC, MSA, and 8D problem-solving methodologies.
  • Strong leadership, communication, analytical, and problem-solving skills.
  • Ability to interpret engineering drawings, technical specifications, customer requirements, and quality standards.
  • Proficiency with Microsoft Office; Minitab experience preferred.
  • Ability to manage multiple priorities in a fast-paced manufacturing environment.
  • Physical Requirements & Work Environment
  • Regularly required to sit, stand, walk, communicate, and use hands and arms.
  • Occasionally lift up to 25 pounds.
  • Manufacturing environment with moderate noise and occasional exposure to moving mechanical equipment.
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