Public Programs Assistant Jobs (NOW HIRING)

Ivy Tech Community College - Bloomington is looking for an individual to join their team as a Recruitment, Admissions, & Cohort Programs Assistant to provide exceptional customer service and administrative support for the Office of Recruitment, Admissions, & Cohort Programs. This role serves as a welcoming first point of contact for prospective and current students, families, and campus visitors while assisting with recruitment events, campus tours, appointment scheduling, student records, and daily office operations. The ideal candidate is organized, dependable, detail-oriented, and enjoys helping others in a fast-paced, student-focused environment. Strong communication, customer service, and computer skills are essential.
This is a full time hourly position with an hourly rate range of $16-$18 depending on education and experience.
Work Hours: Monday - Friday 8:00 a.m. - 5:00 p.m. Occasional evenings required.

BASIC FUNCTION AND PURPOSE OF POSITION:

The Recruitment, Admissions, & Cohort Programs Assistant supports the Office of Recruitment, Admission, & Cohort Programs by providing a professional, helpful, welcoming atmosphere and positive attitude for faculty, staff, students, families, callers, and visitors of the campus. This position provides support for the general, day-to-day administrative, operational and clerical tasks as well as assisting with recruitment-related events and activities.

Expectations

• Demonstrates reliability and dependability
• Maintains composure in high-pressure or stressful situations
• Effectively manages multiple competing priorities
• Communicates effectively in writing and verbally across phone, email, and in-person
• Demonstrates strong organizational and customer service skills
• Exercises discretion and maintains confidentiality when handling sensitive information
• Builds and maintains professional relationships with colleagues and supervisors
• Supports the College's mission and strategic plan initiatives

Major Responsibilities

• Responds to email and phone inquiries to the departments shared inboxes and ticketing system in a timely and professional manner.
• Responds to questions and requests from students, the general public, faculty, administrators and staff and refers to appropriate personnel as necessary.

• Coordinates and schedules student appointments with relevant departments based on individual needs and goals.
• Attend and participate in departmental meetings, Cohort Programs group meetings and/or events. This may include assisting with on-campus events such as campus visits, student meetings, and/or other student-related visits.
• Lead or assist with campus tours, including walking groups and answering questions.
• Coordinate purchasing and venue requests for the team.

• Maintains accuracy and confidentiality of student enrollment records in compliance with College and the Family Educational Rights Privacy Act (FERPA).

MINIMUM QUALIFICATIONS

• High school diploma or GED required; associate degree preferred
• Proficiency in Microsoft Office and general computer applications
• Strong data entry and administrative skills
• Previous experience in an administrative role, preferably within higher education, is preferred

Work Hours: Monday - Friday 8:00 a.m. - 5:00 p.m. Occasional evenings required.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years

• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage

• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children

• Tuition assistance for undergraduate, graduate, and doctoral programs

• Paid professional development opportunities

WorkLife Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness

• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future-because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.