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Prop Firm Customer Service Jobs (NOW HIRING)

NY Marketing Firm

Customer Service Management

New York, NY

$17.50 - $23.75/hr

NY Marketing Firm, LLC offers an exciting, fast-paced, results driven environment. Currently, NY ... customer service experience thrive with our company. We provide training to all qualified ...

New Level Resources

Firm Administrator

Claremont, CA · On-site

$150K - $175K/yr

The firm has been protecting the rights of insurance consumers, both individuals and businesses ... Customer Service oriented * Works well in a team environment or independently * Well-developed ...

Collabera

Customer Service

Columbus, IN · On-site

$15 - $20.25/hr

Best Staffing Firm to Work For (2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S ... Job Title: Customer Service II Location: Columbus, IN Duration: 3-4 Months (could go beyond ...

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Prop Firm Customer Service information

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How much do prop firm customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for prop firm customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Prop Firm Customer Service representatives, and how can they be addressed?

Prop Firm Customer Service representatives often encounter challenges such as handling high volumes of complex trading-related inquiries, managing client expectations regarding account issues or withdrawals, and communicating clearly about proprietary trading rules. Successfully addressing these challenges requires a strong understanding of trading platforms, firm policies, and regulatory requirements. Representatives benefit from ongoing training, collaboration with trading and technical teams, and developing excellent problem-solving and communication skills to ensure clients receive accurate and timely support.

What is the difference between Prop Firm Customer Service vs Prop Trader?

AspectProp Firm Customer ServiceProp Trader
Required CredentialsBasic customer service skills, sometimes industry-specific trainingTrading experience, financial knowledge, sometimes certifications
Work EnvironmentOffice or remote, client-focused, support-orientedTrading desks, markets, independent or team-based
Employer & Industry UsageFinancial firms, proprietary trading firms, brokeragesProprietary trading firms, financial markets

Prop Firm Customer Service roles focus on supporting traders and clients, requiring communication skills and industry knowledge. Prop Traders actively trade using firm capital, requiring trading expertise and risk management skills. While both roles operate within the prop trading industry, their responsibilities and skill sets differ significantly.

What are the key skills and qualifications needed to thrive as a Prop Firm Customer Service representative, and why are they important?

To thrive as a Prop Firm Customer Service representative, you need a solid understanding of financial markets, trading concepts, and strong problem-solving abilities, typically supported by experience in customer support or the finance sector. Familiarity with trading platforms (such as MetaTrader or cTrader), CRM systems, and ticketing tools is often required. Excellent communication, patience, and the ability to remain calm under pressure are crucial soft skills for handling trader inquiries and resolving issues efficiently. These skills are vital to ensure accurate support, build client trust, and maintain the firm's reputation in a fast-paced trading environment.

What is a Prop Firm Customer Service representative?

A Prop Firm Customer Service representative is a professional who assists clients and traders with inquiries, technical support, and account-related issues at a proprietary trading firm. Their role involves answering questions about trading platforms, account status, and firm policies, as well as resolving problems efficiently. They act as a crucial link between the firm's internal teams and its clients, ensuring a smooth and positive trading experience. Good communication skills and knowledge of trading operations are essential for this role.
More about Prop Firm Customer Service jobs
What cities are hiring for Prop Firm Customer Service jobs? Cities with the most Prop Firm Customer Service job openings:
What states have the most Prop Firm Customer Service jobs? States with the most job openings for Prop Firm Customer Service jobs include:
What job categories do people searching Prop Firm Customer Service jobs look for? The top searched job categories for Prop Firm Customer Service jobs are:
Prop Firm Customer Service jobs near you
Infographic showing various Prop Firm Customer Service job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, 15% Part Time, 5% Temporary, and 5% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Management

NY Marketing Firm

New York, NY

$17.50 - $23.75/hr

Full-time

Posted 10 days ago

Job description

Company Description

POWERED BY PEOPLE

Job Description

Customer Service Management

Company Overview 

Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 clients. Our companywide initiatives are to better our service for our clients in order to solidify partnerships, retain customer relations, acquire new business, and overall, increase the value of our client's brands. Our solid structure and continuous desire to improve will help to obtain future goals. It is our mission to continue to drive revenue for our clients through integrity, professionalism, and genuine hard work.
Our goal is to provide an environment in which our clients and staff can be placed in a position of continuous and unlimited growth potential. We strive to attain genuine and long lasting relationships, to set the example for others to emulate, and to be the leader in the field of direct sales and marketing.

Job Description 

NY Marketing Firm, LLC offers an exciting, fast-paced, results driven environment. Currently, NY Marketing Firm, LLC is seeking qualified candidates who are looking for a REAL career move to get their foot in the door. We are looking to fill sales and marketing positions from the entry level. We have found that those with any customer service experience thrive with our company. We provide training to all qualified candidates, continued education from entry level and beyond. 

Please forward resumes in Word or PDF format to [email protected] or contact our Human Resource at 716.791.9147

www.NYMarketingFirm.org

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