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Prop Firm Customer Service Jobs in Indiana (NOW HIRING)

Collabera

Customer Service

Columbus, IN · On-site

$15 - $20.25/hr

Best Staffing Firm to Work For (2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S ... Job Title: Customer Service II Location: Columbus, IN Duration: 3-4 Months (could go beyond ...

BCForward

CSR/Customer Service

Indianapolis, IN · On-site

$16 - $17/hr

Customer Service Representative - Recall & Claims Support (Remote After Training) Important ... firm providing unique solutions supporting value capture and digital product delivery needs for ...

Ascendo

Plant Customer Service Representative

Gary, IN · On-site

$18 - $20/hr

Plant Customer Service Representative Location: Gary, IN 46402 Pay: $18-$20 per hour Schedule ... Time Management Ascendo is a certified minority owned staffing firm, and we welcome and celebrate ...

BCForward

CSR (Remote)

Indianapolis, IN · On-site

$17/hr

Provide exceptional customer service at all times over the phone * strengthen client's brands by ... firm providing unique solutions supporting value capture and digital product delivery needs for ...

gpac

Personal Lines CSR

Indianapolis, IN · On-site

$37K - $50K/yr

Personal Lines Customer Service Associate (CSA) Location: Columbus, Indiana Job Type: Full-Time ... GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality ...

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Prop Firm Customer Service information

What are some common challenges faced by Prop Firm Customer Service representatives, and how can they be addressed?

Prop Firm Customer Service representatives often encounter challenges such as handling high volumes of complex trading-related inquiries, managing client expectations regarding account issues or withdrawals, and communicating clearly about proprietary trading rules. Successfully addressing these challenges requires a strong understanding of trading platforms, firm policies, and regulatory requirements. Representatives benefit from ongoing training, collaboration with trading and technical teams, and developing excellent problem-solving and communication skills to ensure clients receive accurate and timely support.

What is the difference between Prop Firm Customer Service vs Prop Trader?

AspectProp Firm Customer ServiceProp Trader
Required CredentialsBasic customer service skills, sometimes industry-specific trainingTrading experience, financial knowledge, sometimes certifications
Work EnvironmentOffice or remote, client-focused, support-orientedTrading desks, markets, independent or team-based
Employer & Industry UsageFinancial firms, proprietary trading firms, brokeragesProprietary trading firms, financial markets

Prop Firm Customer Service roles focus on supporting traders and clients, requiring communication skills and industry knowledge. Prop Traders actively trade using firm capital, requiring trading expertise and risk management skills. While both roles operate within the prop trading industry, their responsibilities and skill sets differ significantly.

What are the key skills and qualifications needed to thrive as a Prop Firm Customer Service representative?

To thrive as a Prop Firm Customer Service representative, you need a solid understanding of financial markets, trading concepts, and strong problem-solving abilities, typically supported by experience in customer support or the finance sector. Familiarity with trading platforms (such as MetaTrader or cTrader), CRM systems, and ticketing tools is often required. Excellent communication, patience, and the ability to remain calm under pressure are crucial soft skills for handling trader inquiries and resolving issues efficiently. These skills are vital to ensure accurate support, build client trust, and maintain the firm's reputation in a fast-paced trading environment.

What is a Prop Firm Customer Service representative?

A Prop Firm Customer Service representative is a professional who assists clients and traders with inquiries, technical support, and account-related issues at a proprietary trading firm. Their role involves answering questions about trading platforms, account status, and firm policies, as well as resolving problems efficiently. They act as a crucial link between the firm's internal teams and its clients, ensuring a smooth and positive trading experience. Good communication skills and knowledge of trading operations are essential for this role.
What are popular job titles related to Prop Firm Customer Service jobs in Indiana? For Prop Firm Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Prop Firm Customer Service jobs in Indiana look for? The top searched job categories for Prop Firm Customer Service jobs in Indiana are:
What cities in Indiana are hiring for Prop Firm Customer Service jobs? Cities in Indiana with the most Prop Firm Customer Service job openings:
Prop Firm Customer Service jobs near you

Customer Service

Collabera

Columbus, IN • On-site

$15 - $20.25/hr

Full-time

Re-posted 9 days ago

Job description

Company Description

About Collabera
Collabera is the largest minority-owned Information Technology (IT) staffing firm in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 10,000 professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.

Not only are we committed to meeting and exceeding our customer's needs, but we are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the "Best Staffing Firm to Work For" for four consecutive years since 2012. With over forty offices globally and a presence in seven countries, Collabera provides staff augmentation, managed services and direct placement services to Global 2000 Corporations. Collabera is ranked amongst the top 10 IT staffing firms in the U.S., and for the past 24 years we have continued to grow rapidly year after year.

For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings.

Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.

Job Description

Job Details:

Job Title: Customer Service II

Location: Columbus, IN 

Duration: 3-4 Months (could go beyond)

Position Summary:

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Responsibilities include determining the client's issue, offer possible solutions or providing follow-up as needed. May be inbound, outbound or a combination of both. Typically has a High School diploma and customer service or call center experience. Skills, include accurate documentation and excellent interpersonal and communication skills.

Responsibilities for this position will include the following:

* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

* Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments

* Refer unresolved customer grievances to designated departments for further investigation

* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken


Qualifications

Required Education, Experience & Skills:

* High School Diploma

* 2-4 years customer service related experience required

* Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills

* Ability to work independently and manage one's time

* Ability to accurately document and record customer/client information

* Previous experience with computer applications, such as MS Word and PowerPoint

Additional Information

To know more about this position, please contact:

Ujjwal Mane

973-805-7557

ujjwal.mane(at)collabera.com

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