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Prop Firm Customer Service Jobs (NOW HIRING)

Varnum LLP

Marketing Assistant

Grand Rapids, MI · On-site

$38K - $48K/yr

... the firm's CRM, website, marketing materials, client initiatives, sponsorships, and ad hoc administrative support. This is a multi-faceted role that is suited for a flexible, customer service ...

Varnum LLP

Marketing Assistant

Grand Rapids, MI

$38K - $48K/yr

... the firm's CRM, website, marketing materials, client initiatives, sponsorships, and ad hoc administrative support. This is a multi-faceted role that is suited for a flexible, customer service ...

Polsinelli

Firm Events Coordinator

Kansas City, MO · On-site

Input and track event attendance in firm CRM * Collect event RSVPs and send attorney updates as ... Demonstrate best in class client service * Uphold professional standards in communications ...

Bitnomial, Inc

Exchange Software Engineer

Chicago, IL · On-site

$150K - $210K/yr

This role is designed for two types of candidates: engineers from the trading or prop firm world ... Own services end-to-end from design through production, including observability and operational ...

Intake Solutions of America

$17.50 - $22.50/hr

As a representative of ISA Law Firm Customers, you will handle inbound calls from potential clients, gather essential information, and provide exceptional service during what may be a difficult time ...

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Prop Firm Customer Service information

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How much do prop firm customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for prop firm customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Prop Firm Customer Service representatives, and how can they be addressed?

Prop Firm Customer Service representatives often encounter challenges such as handling high volumes of complex trading-related inquiries, managing client expectations regarding account issues or withdrawals, and communicating clearly about proprietary trading rules. Successfully addressing these challenges requires a strong understanding of trading platforms, firm policies, and regulatory requirements. Representatives benefit from ongoing training, collaboration with trading and technical teams, and developing excellent problem-solving and communication skills to ensure clients receive accurate and timely support.

What is the difference between Prop Firm Customer Service vs Prop Trader?

AspectProp Firm Customer ServiceProp Trader
Required CredentialsBasic customer service skills, sometimes industry-specific trainingTrading experience, financial knowledge, sometimes certifications
Work EnvironmentOffice or remote, client-focused, support-orientedTrading desks, markets, independent or team-based
Employer & Industry UsageFinancial firms, proprietary trading firms, brokeragesProprietary trading firms, financial markets

Prop Firm Customer Service roles focus on supporting traders and clients, requiring communication skills and industry knowledge. Prop Traders actively trade using firm capital, requiring trading expertise and risk management skills. While both roles operate within the prop trading industry, their responsibilities and skill sets differ significantly.

What are the key skills and qualifications needed to thrive as a Prop Firm Customer Service representative, and why are they important?

To thrive as a Prop Firm Customer Service representative, you need a solid understanding of financial markets, trading concepts, and strong problem-solving abilities, typically supported by experience in customer support or the finance sector. Familiarity with trading platforms (such as MetaTrader or cTrader), CRM systems, and ticketing tools is often required. Excellent communication, patience, and the ability to remain calm under pressure are crucial soft skills for handling trader inquiries and resolving issues efficiently. These skills are vital to ensure accurate support, build client trust, and maintain the firm's reputation in a fast-paced trading environment.

What is a Prop Firm Customer Service representative?

A Prop Firm Customer Service representative is a professional who assists clients and traders with inquiries, technical support, and account-related issues at a proprietary trading firm. Their role involves answering questions about trading platforms, account status, and firm policies, as well as resolving problems efficiently. They act as a crucial link between the firm's internal teams and its clients, ensuring a smooth and positive trading experience. Good communication skills and knowledge of trading operations are essential for this role.
More about Prop Firm Customer Service jobs
What cities are hiring for Prop Firm Customer Service jobs? Cities with the most Prop Firm Customer Service job openings:
What states have the most Prop Firm Customer Service jobs? States with the most job openings for Prop Firm Customer Service jobs include:
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Prop Firm Customer Service jobs near you
Infographic showing various Prop Firm Customer Service job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, 15% Part Time, 5% Temporary, and 5% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Head of BD & Partnerships - Brokerage (US, Remote)

GoCharting

Chicago, IL • Remote

Full-time

Posted 7 days ago

Job description

Salary:

About GoCharting
GoCharting is a web-native charting and trading workflow platform with institutional-grade orderflow and DOM tools footprint/cluster charts, volume/market profile, cumulative delta, imbalance charts, DOM trading. We are the only platform that delivers these capabilities fully on the web. Differentiated as the leader in the professional orderflow niche. PE-acquired and funded in 2025, profitable, 2.1M+ registered traders globally, with a mandate to scale 10x over 4 years. US rebrand underway. US equities and US options data are being added, broadening scope beyond futures into multi-asset coverage.


The Role

This is the most important commercial hire GoCharting will make. The US professional futures and options trader is exactly who GoCharting is built for and we are the only web-native platform that delivers the institutional-grade orderflow, DOM, and footprint tools they currently get from desktop software like Sierra Chart, Bookmap, and ATAS. The product case makes itself. What it needs is someone to put it in front of every broker, prop firm, and exchange that touches that audience. Three broker integrations live; the prop trading firm market (Apex, TopStep, Earn2Trade, My Funded Futures and dozens of others) is entirely untapped; exchange relationships are nascent; the educator/community/media ecosystem has barely been touched. You will own all of it you ARE the US commercial function. A US agency provides interim BD/community coverage for ~6 months; you will absorb and replace it. You report directly to the COO with full autonomy over US commercial strategy.


What you'll do

Broker Partnerships

  • Expand the US broker integration roster beyond the current target AMP Futures, Dorman Trading, Phillip Capital, Wedbush Futures, EdgeClear, and others in US futures/options
  • Own the full partnership cycle: outreach, pitch, terms, technical handoff, go-live, ongoing relationship
  • Develop co-marketing with existing and new broker partners every integration should be a growth event, not just a technical connection

Prop Trading Firm Partnerships

  • Build the prop firm vertical from scratch target Apex Trader Funding, TopStep, Earn2Trade, My Funded Futures, comparable firms
  • Structure deals appropriate to each: white-label, platform integration, co-marketing, endorsed-tool status, or combinations
  • Own the commercial and relationship side; work with product/engineering on integration requirements

Exchange & Ecosystem Partnerships

  • Build exchange relationships beyond CME: CBOE, ICE, CBOT, others relevant to US futures/options
  • Develop co-marketing and visibility partnerships with US futures/options financial media, trading educators, communities futures.io, TastyTrade ecosystem, comparable channels
  • Own GoCharting's presence at US industry events: trading expos, broker-hosted events

Pipeline & Market Development

  • Own and maintain the US CRM pipeline every conversation logged, every follow-up tracked
  • Deliver regular US partnership reports to the COO: active deals, stage, expected close, blockers
  • Provide market intelligence: competitor moves, new broker entrants, ecosystem whitespace


What we're looking for

Must-haves:

  • 7+ years in BD, partnerships, or sales in the US futures/options trading ecosystem fintech, trading platform, futures broker, FCM, or financial-data company. General SaaS BD does not substitute.
  • Existing network in the US futures or options ecosystem brokers, prop firms, or exchanges can open doors on day one
  • Track record closing broker integrations, platform partnerships, or financial-data distribution deals with measurable outcomes
  • Deep knowledge of US futures and options market structure and the professional trader landscape
  • Exceptional relationship builder: US B2B, multi-stakeholder, long sales cycles with compliance and technical teams
  • US work authorisation; based in the United States

Nice-to-haves:

  • Existing relationships at US futures brokers: NinjaTrader Brokerage, AMP Futures, Dorman Trading, Phillip Capital, comparable
  • Prop trading firm network: Apex Trader Funding, TopStep, Earn2Trade, FTMO US, comparable
  • Experience with platform integration ecosystems: Rithmic, CQG, Trading Technologies APIs
  • Hands-on knowledge of orderflow tools, DOM trading, and footprint charts has used the tools you are selling
  • Prior experience at a charting platform, market data vendor, or trading software company
  • FIA membership or equivalent industry-association involvement