About PFM Prop Firm Match Global FZCO is a leading platform for discovering, comparing, and ... Implement CRM and RevOps tooling; build proactive anomaly detection with Analytics. * Build the ...
About PFM Prop Firm Match Global FZCO is a leading platform for discovering, comparing, and ... Implement CRM and RevOps tooling; build proactive anomaly detection with Analytics. * Build the ...
Product Marketing Lead
$147K/yr
MyFundedFutures isn't just another prop firm. We're building the trading platforms and funding ... Experience building sales/BD enablement materials, not just customer-facing content * A track ...
Product Marketing Lead
$147K/yr
MyFundedFutures isn't just another prop firm. We're building the trading platforms and funding ... Experience building sales/BD enablement materials, not just customer-facing content * A track ...
Chief Marketing Officer (CMO)
$10K - $15K/mo
Lead PR, thought leadership, events (including Prop Firm Expo), and community presence. * Manage reputation across every customer surface. * Build PFM's senior network in the prop trading industry.
Chief Marketing Officer (CMO)
$10K - $15K/mo
Lead PR, thought leadership, events (including Prop Firm Expo), and community presence. * Manage reputation across every customer surface. * Build PFM's senior network in the prop trading industry.
Product Marketing Lead
Plano, TX · On-site
$147K/yr
... prop firm product specifically * Familiarity with futures trading platform integrations * Experience building sales/BD enablement materials, not just customer-facing content * A track record of ...
Product Marketing Lead
Plano, TX · On-site
$147K/yr
... prop firm product specifically * Familiarity with futures trading platform integrations * Experience building sales/BD enablement materials, not just customer-facing content * A track record of ...
Analytics / Data Engineer
$3.5K - $5.5K/mo
Prop Firm Match Global FZCO is a leading platform for discovering, comparing, and selecting top ... Enable self-service analytics for non-technical stakeholders. * Improve documentation and ...
Analytics / Data Engineer
$3.5K - $5.5K/mo
Prop Firm Match Global FZCO is a leading platform for discovering, comparing, and selecting top ... Enable self-service analytics for non-technical stakeholders. * Improve documentation and ...
You are applying through Express Employment Professionals, an award-winning Staffing Firm. Customer Service Representative Responsibilities: * Answer incoming calls and assist customers with orders ...
Quick apply
You are applying through Express Employment Professionals, an award-winning Staffing Firm. Customer Service Representative Responsibilities: * Answer incoming calls and assist customers with orders ...
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Part Time Customer Support Representative - Group Clients
Lisle, IL · On-site
$19 - $23/hr
We are seeking a Customer Support Representative to join our team. In this role, you will work ... services firm catering to both corporate and individual clients. We have a work hard play hard play ...
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Part Time Customer Support Representative - Group Clients
Lisle, IL · On-site
$19 - $23/hr
We are seeking a Customer Support Representative to join our team. In this role, you will work ... services firm catering to both corporate and individual clients. We have a work hard play hard play ...
Senior Client Service Associate
Portland, OR · Hybrid
$15.50 - $21.25/hr
Log all activities in the firm's CRM in a timely and accurate manner. * Serve as a liaison between ... support client service and acquisition such as portfolio review packets, greeting letters ...
Senior Client Service Associate
Portland, OR · Hybrid
$15.50 - $21.25/hr
Log all activities in the firm's CRM in a timely and accurate manner. * Serve as a liaison between ... support client service and acquisition such as portfolio review packets, greeting letters ...
Senior Client Service Associate
Portland, OR · Hybrid
$70K - $80K/yr
Log all activities in the firm's CRM in a timely and accurate manner. * Serve as a liaison between ... Customer service experience and the desire to provide superior client service in a team-oriented ...
Quick apply
Senior Client Service Associate
Portland, OR · Hybrid
$70K - $80K/yr
Log all activities in the firm's CRM in a timely and accurate manner. * Serve as a liaison between ... Customer service experience and the desire to provide superior client service in a team-oriented ...
USA Sales Associate - Immigration Law Firm
Iselin, NJ · Remote
$60K - $150K/yr
We are committed to providing reliable, compassionate services to fellow immigrants, helping them ... Keep detailed, accurate notes in the firm's CRM/database, documenting all PNC contacts before ...
USA Sales Associate - Immigration Law Firm
Iselin, NJ · Remote
$60K - $150K/yr
We are committed to providing reliable, compassionate services to fellow immigrants, helping them ... Keep detailed, accurate notes in the firm's CRM/database, documenting all PNC contacts before ...
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Client Services Representative
Pittsburgh, PA · On-site
$55K - $60K/yr
... meetings in firm CRM software · Assist with implementing the giving and gifting practices · ... service platforms, and CRM software · Team player willing to assist other members as needed · ...
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Client Services Representative
Pittsburgh, PA · On-site
$55K - $60K/yr
... meetings in firm CRM software · Assist with implementing the giving and gifting practices · ... service platforms, and CRM software · Team player willing to assist other members as needed · ...
Senior Client Service Associate
Portland, OR · On-site +1
$15.50 - $21.25/hr
Log all activities in the firm's CRM in a timely and accurate manner. * Serve as a liaison between ... Customer service experience and the desire to provide superior client service in a team-oriented ...
Quick apply
Senior Client Service Associate
Portland, OR · On-site +1
$15.50 - $21.25/hr
Log all activities in the firm's CRM in a timely and accurate manner. * Serve as a liaison between ... Customer service experience and the desire to provide superior client service in a team-oriented ...
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Marketing Director - Law Firm
Pittsburgh, PA · On-site
$45K - $50K/yr
Maintain and manage the firm's CRM database (Nutshell) Analytics and Reporting * Monitor and ... We are a full-service law firm with experienced lawyers and a talented staff who offer client ...
New
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Marketing Director - Law Firm
Pittsburgh, PA · On-site
$45K - $50K/yr
Maintain and manage the firm's CRM database (Nutshell) Analytics and Reporting * Monitor and ... We are a full-service law firm with experienced lawyers and a talented staff who offer client ...
New
Senior Client Service Associate
Portland, OR · On-site
$70K - $80K/yr
Log all activities in the firm's CRM in a timely and accurate manner. * Serve as a liaison between ... Customer service experience and the desire to provide superior client service in a team-oriented ...
Senior Client Service Associate
Portland, OR · On-site
$70K - $80K/yr
Log all activities in the firm's CRM in a timely and accurate manner. * Serve as a liaison between ... Customer service experience and the desire to provide superior client service in a team-oriented ...
Senior CRM Manager
Manhattan, NY · On-site
The Senior CRM Manager champions the firm's CRM system, ensuring accurate and accessible contact ... services industry and related marketing • Advanced knowledge of marketing resources, principles ...
Senior CRM Manager
Manhattan, NY · On-site
The Senior CRM Manager champions the firm's CRM system, ensuring accurate and accessible contact ... services industry and related marketing • Advanced knowledge of marketing resources, principles ...
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Intake Specialist for Estate Planning Law Firm
Monroe, NC · On-site
$70K/yr
Inside sales or customer service experience * Marketing, social media, or community outreach ... The firm also offers a 401k plan. When applying, please submit an attachment containing your cover ...
Quick apply
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Intake Specialist for Estate Planning Law Firm
Monroe, NC · On-site
$70K/yr
Inside sales or customer service experience * Marketing, social media, or community outreach ... The firm also offers a 401k plan. When applying, please submit an attachment containing your cover ...
Customer Service Representative
Houston, TX · On-site
$15.25 - $20.75/hr
Position Summary The Customer Service Representative is often the first voice a prospective client ... Build rapport by sharing the firm's story and experience, tailoring the approach for TCLF and ...
Quick apply
Customer Service Representative
Houston, TX · On-site
$15.25 - $20.75/hr
Position Summary The Customer Service Representative is often the first voice a prospective client ... Build rapport by sharing the firm's story and experience, tailoring the approach for TCLF and ...
Customer Service Representative
Houston, TX · On-site
$15.25 - $20.75/hr
Position Summary The Customer Service Representative is often the first voice a prospective client ... Build rapport by sharing the firm's story and experience, tailoring the approach for TCLF and ...
Quick apply
Customer Service Representative
Houston, TX · On-site
$15.25 - $20.75/hr
Position Summary The Customer Service Representative is often the first voice a prospective client ... Build rapport by sharing the firm's story and experience, tailoring the approach for TCLF and ...
Client Service Specialist
$150K - $200K/yr
Position: Client Services Specialist Location: New York, NY Salary: $150K - $200K + Bonus ... the firm's CRM system (Dynamo), ensuring accuracy and consistency. · Track all investor ...
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Client Service Specialist
$150K - $200K/yr
Position: Client Services Specialist Location: New York, NY Salary: $150K - $200K + Bonus ... the firm's CRM system (Dynamo), ensuring accuracy and consistency. · Track all investor ...
Customer Service Representative
$15.25 - $20.75/hr
Position Summary The Customer Service Representative is often the first voice a prospective client ... Build rapport by sharing the firm's story and experience, tailoring the approach for TCLF and ...
Customer Service Representative
$15.25 - $20.75/hr
Position Summary The Customer Service Representative is often the first voice a prospective client ... Build rapport by sharing the firm's story and experience, tailoring the approach for TCLF and ...
Prop Firm Customer Service information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do prop firm customer service jobs pay per hour?
What are some common challenges faced by Prop Firm Customer Service representatives, and how can they be addressed?
What is the difference between Prop Firm Customer Service vs Prop Trader?
| Aspect | Prop Firm Customer Service | Prop Trader |
|---|---|---|
| Required Credentials | Basic customer service skills, sometimes industry-specific training | Trading experience, financial knowledge, sometimes certifications |
| Work Environment | Office or remote, client-focused, support-oriented | Trading desks, markets, independent or team-based |
| Employer & Industry Usage | Financial firms, proprietary trading firms, brokerages | Proprietary trading firms, financial markets |
Prop Firm Customer Service roles focus on supporting traders and clients, requiring communication skills and industry knowledge. Prop Traders actively trade using firm capital, requiring trading expertise and risk management skills. While both roles operate within the prop trading industry, their responsibilities and skill sets differ significantly.
What are the key skills and qualifications needed to thrive as a Prop Firm Customer Service representative, and why are they important?
What is a Prop Firm Customer Service representative?

Full-time
Re-posted 23 days ago
Job description
About the departmentThe Commercial function spans both PFM business units - Prop Firm Match (Firms) and Prop Firm Business (Vendors). It owns every stream that brings revenue into the company: affiliate rev-share, CPA, exclusive offers, vendor commissions, and standardised commercial terms with the top prop firms. Our current priority is scaling PFM from current ARR through the 10M → 30M+ range while building the Commercial operating system the company will run on for the next phase of growth.
About the roleOwn every stream that brings revenue into PFM across our two business units and scale the company from current ARR through the 10M → 30M+ ARR range. Personally own the top firm relationships, build out the Commercial team, and put in place the RevOps infrastructure (CRM, forecasting, attribution, reporting) that the business can scale on. Blend classic revenue leadership with the operating discipline of a Chief Commercial Officer.
Requirements
Performance objectives
Objective 1 - Win key firm partner relationships (first 90 days)Outcome: Immediate revenue uplift from top relationships. Each top partner re-worked unlocks meaningful monthly revenue. Top firms see the value PFM already delivers AND the additional initiatives that grow the relationship.
Typical tasks:
- Personally own top prop firm relationships from day one.
- Optimise commercial structures: exclusive offers, attribution, co-marketing.
- Run the 90-day key firm turnaround.
- Enforce single-POC discipline across the partner base.
Objective 2 - Grow the revenue engine across both BUsOutcome: Affiliate + CPA expanded across the partner base. Prop Firm Business scales from 0 → 40 vendors in year 1, then 40 → 90 by year 2-3. Standardised commercial terms in place across the top 25 prop firms.
Typical tasks:
- Negotiate and standardise affiliate rev-share and CPA terms with top firm partners.
- Build and run the Prop Firm Business commercial model: vendor-to-firm intros, rev share, attribution, audit rights, dispute resolution.
- Roll out standardised commercial terms (rev share, exclusive offer, tail clause, attribution, audit rights).
- Drive new business pipeline alongside the team you build.
Objective 3 - Drive retention, expansion, and NRR > 100%Outcome: Net Revenue Retention above 100% from quarter 3. Logo retention strong. Renewals at improved terms. Compounding revenue across firms, vendors, and the trader engagement loop.
Typical tasks:
- Run quarterly Partner Commercial Reviews with top firms and vendors.
- Drive exclusive offer renewals at improved terms; reset rev share where warranted.
- Own Prop Firm Business vendor listing renewals.
- Partner with Marketing on newsletter and content engagement loops driving firm-side affiliate revenue.
Objective 4 - Build the Commercial operating systemOutcome: Unified Commercial unit operating on a weekly cadence SLT can rely on. First quarterly forecast across both BUs. CRM and RevOps infrastructure live. Founders refocus on product, vision, and Strategic Initiatives.
Typical tasks:
- Build forecasting, scorecard, and reporting infrastructure from scratch.
- Institute daily commercial pulse + weekly Commercial standup with SLT visibility.
- Land deal qualification, commercial gating, and dispute escalation SOPs.
- Implement CRM and RevOps tooling; build proactive anomaly detection with Analytics.
- Build the Commercial team: Head of Firms, Head of Vendors, SAMs, VPMs, Account Coordinators over the first 6 months.
What we look for
Must have
- 10+ years of progressive commercial leadership (CRO, VP Commercial, or Head of Revenue in a high-growth company).
- Built and led commercial teams of 10-25 across new business, account management, and BDR / partnerships functions.
- Strong RevOps muscle: CRM, pipeline reporting, weighted forecasting, attribution modelling.
- Builder mindset - has stood up SOPs, playbooks, scorecards, and Commercial operating cadences from scratch.
- Strategic thinking + financial acumen + communication clarity at exec layer.
- Track record of driving NRR above 100% and scaling a commercial engine through a 10M → 30M+ ARR window.
- Excellent async written communication - we are remote-first.
Nice to have
- Two-sided marketplace or affiliate-driven business experience.
- Prop trading, fintech, or trading-adjacent industry fluency.
- Multi-BU P&L ownership and experience scaling commercial operations across multiple business lines.
- International market expansion playbooks.
- AI / automation enablement of commercial workflows (CRM enrichment, forecasting, partner monitoring).
Compensation
$10,000-$15,000 / month gross. Performance-linked variable compensation and equity participation on top of base.
Reporting cadence
- Reports to: CEO - solid line. COO - dotted line.
- Direct reports: Head of Firms, Head of Vendors, SAMs (Senior Account Managers), VPMs (Vendor Partnership Managers), Account Coordinators - built out over the first 6 months. Works with CSO on new revenue ideas.
- Key cross-functional partners: CEO, COO, CFO, Marketing, Finance, Legal & Compliance, Customer Experience, Product, Analytics (Head of Data & Analytics).
- Upward reporting cadence: Weekly 1:1 with CEO; weekly SLT commercial readout; daily commercial pulse + weekly Commercial standup run by the CRO with full SLT visibility.
Location & work setup
- Remote. Working day starts at 11am CET to overlap with EU, UAE, and early US East Coast hours.
- Working hours: flexible within strong overlap with CET hours (4+ hours of overlap).
- Employment type: Full-time.
Benefits
Hiring stagesWe keep our process simple, transparent, and respectful of your time. Here's what to expect:
1. Application screeningWe carefully review all applications to identify candidates whose background aligns with the role's requirements. You'll receive a timely and transparent update on your application status.
2. Video intro + role fit questionnaireA short async step, no scheduling required. You'll record a brief video introduction and complete a written questionnaire.
This helps us understand who you are, your relevant background, and how your experience aligns with the role without either side committing to a live call upfront.
3. Discovery HR InterviewA conversation with our Head of HR focused on company and culture match. We'll walk you through how PFM works, what remote leadership looks like in practice, and what success in this role looks like. You'll have plenty of space to ask questions and share your goals.
4. Real-world task (paid)A scoped exercise based on a real PFM commercial challenge such as partner negotiation, forecasting, or commercial structuring. We compensate for your time because we believe that's the right way to do it. This stage is designed to give both sides a realistic view of the work before committing further.
5. Professional interviewYou'll meet our CEO to focus on your commercial leadership expertise: how you scaled prior revenue engines, built and led Commercial teams, and approached complex partner relationships. This is the decisive conversation on domain skills and role-specific experience.
6. Peer & values conversationA conversation with a peer from across the team focused on values, culture, and how you work best. You'll have plenty of space to ask questions and get a real feel for life at PFM.
7. Leadership interviewA closing conversation with PFM's leadership team on strategic alignment, ownership mindset, and long-term fit.
If there's a strong mutual match, we start with an informal conversation to align on expectations, then follow up with a formal written offer. Full transparency throughout, and time for you to make an informed decision.
To keep things fully transparent and mutually fair, we complete a reference check before the formal offer is extended. No surprises - just part of how we make careful, informed decisions on both sides.
Before applying take into account that:▸ If you don't meet every single qualification but believe you can excel in the role based on what it requires - we encourage you to apply.
▸ We are an equal opportunity employer and welcome applicants from all backgrounds, experiences, and perspectives.
▸ Even if it's not listed as a formal requirement, we truly value candidates who have clear familiarity with the prop trading industry and us, our mission and what we do.
Not the right fit for this role?If this role isn't the right match but you have experience in trading operations, customer success, compliance, support, partnerships, or a related area - we still want to hear from you. Join our Talent Pool and we'll reach out when a relevant role opens. Every submission is reviewed, and the pool is always the first place we look before opening a new search.