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Prop Firm Customer Service Jobs (NOW HIRING)

MyFunded Futures

Product Marketing Lead

Plano, TX

$147K/yr

MyFundedFutures isn't just another prop firm. We're building the trading platforms and funding ... Experience building sales/BD enablement materials, not just customer-facing content * A track ...

MyFunded Futures

Product Marketing Lead

Plano, TX · On-site

$147K/yr

... prop firm product specifically * Familiarity with futures trading platform integrations * Experience building sales/BD enablement materials, not just customer-facing content * A track record of ...

The Law Firm Of Moumita Rahman, PLLC

Remote Receptionist

$16 - $21.25/hr

The Receptionist is a critical link between clients and the firm's Sales and Customer Service teams, and is expected to uphold the firm's standards of quality, accuracy, and professionalism on every ...

Maiello, Brungo & Maiello, LLP

Be Seen First

Marketing Director - Law Firm

Pittsburgh, PA · On-site

$45K - $50K/yr

Maintain and manage the firm's CRM database (Nutshell) Analytics and Reporting * Monitor and ... We are a full-service law firm with experienced lawyers and a talented staff who offer client ...

Providence Wills and Trusts

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Intake Specialist for Estate Planning Law Firm

Monroe, NC · On-site

$70K/yr

Inside sales or customer service experience * Marketing, social media, or community outreach ... The firm also offers a 401k plan. When applying, please submit an attachment containing your cover ...

SourcePro Search, LLC

Senior CRM Manager

Manhattan, NY · On-site

The Senior CRM Manager champions the firm's CRM system, ensuring accurate and accessible contact ... services industry and related marketing • Advanced knowledge of marketing resources, principles ...

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Prop Firm Customer Service information

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How much do prop firm customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for prop firm customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Prop Firm Customer Service representative?

A Prop Firm Customer Service representative is a professional who assists clients and traders with inquiries, technical support, and account-related issues at a proprietary trading firm. Their role involves answering questions about trading platforms, account status, and firm policies, as well as resolving problems efficiently. They act as a crucial link between the firm's internal teams and its clients, ensuring a smooth and positive trading experience. Good communication skills and knowledge of trading operations are essential for this role.

What are the key skills and qualifications needed to thrive as a Prop Firm Customer Service representative?

To thrive as a Prop Firm Customer Service representative, you need a solid understanding of financial markets, trading concepts, and strong problem-solving abilities, typically supported by experience in customer support or the finance sector. Familiarity with trading platforms (such as MetaTrader or cTrader), CRM systems, and ticketing tools is often required. Excellent communication, patience, and the ability to remain calm under pressure are crucial soft skills for handling trader inquiries and resolving issues efficiently. These skills are vital to ensure accurate support, build client trust, and maintain the firm's reputation in a fast-paced trading environment.

What are some common challenges faced by Prop Firm Customer Service representatives, and how can they be addressed?

Prop Firm Customer Service representatives often encounter challenges such as handling high volumes of complex trading-related inquiries, managing client expectations regarding account issues or withdrawals, and communicating clearly about proprietary trading rules. Successfully addressing these challenges requires a strong understanding of trading platforms, firm policies, and regulatory requirements. Representatives benefit from ongoing training, collaboration with trading and technical teams, and developing excellent problem-solving and communication skills to ensure clients receive accurate and timely support.

What is the difference between Prop Firm Customer Service vs Prop Trader?

AspectProp Firm Customer ServiceProp Trader
Required CredentialsBasic customer service skills, sometimes industry-specific trainingTrading experience, financial knowledge, sometimes certifications
Work EnvironmentOffice or remote, client-focused, support-orientedTrading desks, markets, independent or team-based
Employer & Industry UsageFinancial firms, proprietary trading firms, brokeragesProprietary trading firms, financial markets

Prop Firm Customer Service roles focus on supporting traders and clients, requiring communication skills and industry knowledge. Prop Traders actively trade using firm capital, requiring trading expertise and risk management skills. While both roles operate within the prop trading industry, their responsibilities and skill sets differ significantly.

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Prop Firm Customer Service jobs near you
Infographic showing various Prop Firm Customer Service job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Product Marketing Lead

MyFunded Futures

Plano, TX

$147K/yr

Full-time

Re-posted 9 days ago

Job description

Own the Story Behind the Product.

MyFundedFutures isn't just another prop firm. We're building the trading platforms and funding programs that traders rely on every day, and someone needs to make sure the market actually understands what we've built and why it matters. We move fast, we ship bold, and we don't do boring. If you're someone who can take a complex product and turn it into a launch that traders actually care about, we want to talk to you.

Our product ecosystem spans trading platforms and prop firm evaluation and funding programs, each with its own mechanics, its own audience, and its own reason to exist. This role sits at the center of it: translating what Product and Engineering ship into positioning, messaging, and launches that make sense to traders and move the business forward.

What You'll Do
  • Own product marketing strategy and execution across our full ecosystem: trading platforms and prop firm programs
  • Partner directly with Product leadership to understand the roadmap early enough to build real launch plans, not last-minute announcements
  • Translate technical product decisions (platform integrations, payout structures, drawdown rules, account tiers) into messaging traders actually understand and care about
  • Own go-to-market for new features and product lines: positioning, messaging, launch timing, and cross-functional coordination with Marketing, Content, and Sales/BD
  • Build the narrative around what makes our platform different, from execution and payouts to platform integrations
  • Develop sales and partnership enablement materials so BD and account teams can speak fluently about the product
  • Track and report on launch performance and adoption, and use it to sharpen the next one
  • Stay closely tuned to competitor positioning and product marketing across the prop trading space
What You Bring
  • A track record of product marketing in fintech, trading, or a similarly technical/regulated space
  • Strong ability to translate complex, technical product mechanics into clear, compelling messaging
  • Comfort partnering closely with Product and Engineering, not just Marketing
  • Genuine interest in trading, markets, or prop firm culture. You don't need to be a trader, but you should get why this space is exciting
  • Sharp instincts for what makes a launch land versus fall flat
  • Comfort with ambiguity and shifting priorities across a small, fast-scaling company
  • A thrive-in-chaos mindset: you're energized by a small, fast-paced team where the best idea wins, not the loudest title
Bonus Points
  • Experience marketing a trading platform or prop firm product specifically
  • Familiarity with futures trading platform integrations
  • Experience building sales/BD enablement materials, not just customer-facing content
  • A track record of launches that measurably moved adoption or revenue
Why Us
  • Ground-floor opportunity to own product marketing across our platform ecosystem at one of the fastest-growing names in funded futures trading
  • A team that moves with startup speed and cares about doing things right
  • Real ownership: your positioning and launches will directly shape how traders understand and adopt the product
  • Competitive compensation and benefits

Apply