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Prop Firm Customer Service Jobs (NOW HIRING)

Remote Receptionist

$16 - $21.25/hr

The Receptionist is a critical link between clients and the firm's Sales and Customer Service teams, and is expected to uphold the firm's standards of quality, accuracy, and professionalism on every ...

Client Service Associate

West Des Moines, IA · On-site

$14.25 - $19.75/hr

Job Purpose and Summary The Client Service Associate supports Syverson Strege's mission of building ... Enter post-meeting action items in the firm's CRM system to ensure timely completion. * Schedule ...

Client Service Associate

West Des Moines, IA · On-site

$13.25 - $18.25/hr

Job Purpose and Summary The Client Service Associate supports Syverson Strege's mission of building ... Enter post-meeting action items in the firm's CRM system to ensure timely completion. * Schedule ...

Marketing Assistant

Grand Rapids, MI · On-site

$38K - $48K/yr

... the firm's CRM, website, marketing materials, client initiatives, sponsorships, and ad hoc administrative support. This is a multi-faceted role that is suited for a flexible, customer service ...

Marketing Assistant

Grand Rapids, MI · On-site

$38K - $48K/yr

... the firm's CRM, website, marketing materials, client initiatives, sponsorships, and ad hoc administrative support. This is a multi-faceted role that is suited for a flexible, customer service ...

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Prop Firm Customer Service information

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How much do prop firm customer service jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for prop firm customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Prop Firm Customer Service representatives, and how can they be addressed?

Prop Firm Customer Service representatives often encounter challenges such as handling high volumes of complex trading-related inquiries, managing client expectations regarding account issues or withdrawals, and communicating clearly about proprietary trading rules. Successfully addressing these challenges requires a strong understanding of trading platforms, firm policies, and regulatory requirements. Representatives benefit from ongoing training, collaboration with trading and technical teams, and developing excellent problem-solving and communication skills to ensure clients receive accurate and timely support.

What is the difference between Prop Firm Customer Service vs Prop Trader?

AspectProp Firm Customer ServiceProp Trader
Required CredentialsBasic customer service skills, sometimes industry-specific trainingTrading experience, financial knowledge, sometimes certifications
Work EnvironmentOffice or remote, client-focused, support-orientedTrading desks, markets, independent or team-based
Employer & Industry UsageFinancial firms, proprietary trading firms, brokeragesProprietary trading firms, financial markets

Prop Firm Customer Service roles focus on supporting traders and clients, requiring communication skills and industry knowledge. Prop Traders actively trade using firm capital, requiring trading expertise and risk management skills. While both roles operate within the prop trading industry, their responsibilities and skill sets differ significantly.

What are the key skills and qualifications needed to thrive as a Prop Firm Customer Service representative, and why are they important?

To thrive as a Prop Firm Customer Service representative, you need a solid understanding of financial markets, trading concepts, and strong problem-solving abilities, typically supported by experience in customer support or the finance sector. Familiarity with trading platforms (such as MetaTrader or cTrader), CRM systems, and ticketing tools is often required. Excellent communication, patience, and the ability to remain calm under pressure are crucial soft skills for handling trader inquiries and resolving issues efficiently. These skills are vital to ensure accurate support, build client trust, and maintain the firm's reputation in a fast-paced trading environment.

What is a Prop Firm Customer Service representative?

A Prop Firm Customer Service representative is a professional who assists clients and traders with inquiries, technical support, and account-related issues at a proprietary trading firm. Their role involves answering questions about trading platforms, account status, and firm policies, as well as resolving problems efficiently. They act as a crucial link between the firm's internal teams and its clients, ensuring a smooth and positive trading experience. Good communication skills and knowledge of trading operations are essential for this role.
More about Prop Firm Customer Service jobs
What cities are hiring for Prop Firm Customer Service jobs? Cities with the most Prop Firm Customer Service job openings:
What states have the most Prop Firm Customer Service jobs? States with the most job openings for Prop Firm Customer Service jobs include:
Infographic showing various Prop Firm Customer Service job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Full-time

Posted 22 days ago


Job description

About PFMProp Firm Match Global FZCO is a leading platform for discovering, comparing, and selecting top proprietary trading firms. We provide traders with tools and features to easily compare challenge details, read verified reviews, see accurate payout data, and much more. We're a fast-moving, fully remote team with members from all around the world caring deeply about the quality of what we build. Our culture values ownership, clear communication, and practical impact over fluff. Whether you're a trader, technologist, marketer, or operator - your work here shapes how thousands of users find and trust prop firms.
About the departmentThe Commercial function spans both PFM business units - Prop Firm Match (Firms) and Prop Firm Business (Vendors). It owns every stream that brings revenue into the company: affiliate rev-share, CPA, exclusive offers, vendor commissions, and standardised commercial terms with the top prop firms. Our current priority is scaling PFM from current ARR through the 10M → 30M+ range while building the Commercial operating system the company will run on for the next phase of growth.
About the roleOwn every stream that brings revenue into PFM across our two business units and scale the company from current ARR through the 10M → 30M+ ARR range. Personally own the top firm relationships, build out the Commercial team, and put in place the RevOps infrastructure (CRM, forecasting, attribution, reporting) that the business can scale on. Blend classic revenue leadership with the operating discipline of a Chief Commercial Officer.
Requirements
Performance objectives
Objective 1 - Win key firm partner relationships (first 90 days)Outcome: Immediate revenue uplift from top relationships. Each top partner re-worked unlocks meaningful monthly revenue. Top firms see the value PFM already delivers AND the additional initiatives that grow the relationship.
Typical tasks:
  • Personally own top prop firm relationships from day one.
  • Optimise commercial structures: exclusive offers, attribution, co-marketing.
  • Run the 90-day key firm turnaround.
  • Enforce single-POC discipline across the partner base.

Objective 2 - Grow the revenue engine across both BUsOutcome: Affiliate + CPA expanded across the partner base. Prop Firm Business scales from 0 → 40 vendors in year 1, then 40 → 90 by year 2-3. Standardised commercial terms in place across the top 25 prop firms.
Typical tasks:
  • Negotiate and standardise affiliate rev-share and CPA terms with top firm partners.
  • Build and run the Prop Firm Business commercial model: vendor-to-firm intros, rev share, attribution, audit rights, dispute resolution.
  • Roll out standardised commercial terms (rev share, exclusive offer, tail clause, attribution, audit rights).
  • Drive new business pipeline alongside the team you build.

Objective 3 - Drive retention, expansion, and NRR > 100%Outcome: Net Revenue Retention above 100% from quarter 3. Logo retention strong. Renewals at improved terms. Compounding revenue across firms, vendors, and the trader engagement loop.
Typical tasks:
  • Run quarterly Partner Commercial Reviews with top firms and vendors.
  • Drive exclusive offer renewals at improved terms; reset rev share where warranted.
  • Own Prop Firm Business vendor listing renewals.
  • Partner with Marketing on newsletter and content engagement loops driving firm-side affiliate revenue.

Objective 4 - Build the Commercial operating systemOutcome: Unified Commercial unit operating on a weekly cadence SLT can rely on. First quarterly forecast across both BUs. CRM and RevOps infrastructure live. Founders refocus on product, vision, and Strategic Initiatives.
Typical tasks:
  • Build forecasting, scorecard, and reporting infrastructure from scratch.
  • Institute daily commercial pulse + weekly Commercial standup with SLT visibility.
  • Land deal qualification, commercial gating, and dispute escalation SOPs.
  • Implement CRM and RevOps tooling; build proactive anomaly detection with Analytics.
  • Build the Commercial team: Head of Firms, Head of Vendors, SAMs, VPMs, Account Coordinators over the first 6 months.

What we look for
Must have
  • 10+ years of progressive commercial leadership (CRO, VP Commercial, or Head of Revenue in a high-growth company).
  • Built and led commercial teams of 10-25 across new business, account management, and BDR / partnerships functions.
  • Strong RevOps muscle: CRM, pipeline reporting, weighted forecasting, attribution modelling.
  • Builder mindset - has stood up SOPs, playbooks, scorecards, and Commercial operating cadences from scratch.
  • Strategic thinking + financial acumen + communication clarity at exec layer.
  • Track record of driving NRR above 100% and scaling a commercial engine through a 10M → 30M+ ARR window.
  • Excellent async written communication - we are remote-first.

Nice to have
  • Two-sided marketplace or affiliate-driven business experience.
  • Prop trading, fintech, or trading-adjacent industry fluency.
  • Multi-BU P&L ownership and experience scaling commercial operations across multiple business lines.
  • International market expansion playbooks.
  • AI / automation enablement of commercial workflows (CRM enrichment, forecasting, partner monitoring).

Compensation
$10,000-$15,000 / month gross. Performance-linked variable compensation and equity participation on top of base.
Reporting cadence
  • Reports to: CEO - solid line. COO - dotted line.
  • Direct reports: Head of Firms, Head of Vendors, SAMs (Senior Account Managers), VPMs (Vendor Partnership Managers), Account Coordinators - built out over the first 6 months. Works with CSO on new revenue ideas.
  • Key cross-functional partners: CEO, COO, CFO, Marketing, Finance, Legal & Compliance, Customer Experience, Product, Analytics (Head of Data & Analytics).
  • Upward reporting cadence: Weekly 1:1 with CEO; weekly SLT commercial readout; daily commercial pulse + weekly Commercial standup run by the CRO with full SLT visibility.

Location & work setup
  • Remote. Working day starts at 11am CET to overlap with EU, UAE, and early US East Coast hours.
  • Working hours: flexible within strong overlap with CET hours (4+ hours of overlap).
  • Employment type: Full-time.

Benefits
Hiring stagesWe keep our process simple, transparent, and respectful of your time. Here's what to expect:
1. Application screeningWe carefully review all applications to identify candidates whose background aligns with the role's requirements. You'll receive a timely and transparent update on your application status.
2. Video intro + role fit questionnaireA short async step, no scheduling required. You'll record a brief video introduction and complete a written questionnaire.
This helps us understand who you are, your relevant background, and how your experience aligns with the role without either side committing to a live call upfront.
3. Discovery HR InterviewA conversation with our Head of HR focused on company and culture match. We'll walk you through how PFM works, what remote leadership looks like in practice, and what success in this role looks like. You'll have plenty of space to ask questions and share your goals.
4. Real-world task (paid)A scoped exercise based on a real PFM commercial challenge such as partner negotiation, forecasting, or commercial structuring. We compensate for your time because we believe that's the right way to do it. This stage is designed to give both sides a realistic view of the work before committing further.
5. Professional interviewYou'll meet our CEO to focus on your commercial leadership expertise: how you scaled prior revenue engines, built and led Commercial teams, and approached complex partner relationships. This is the decisive conversation on domain skills and role-specific experience.
6. Peer & values conversationA conversation with a peer from across the team focused on values, culture, and how you work best. You'll have plenty of space to ask questions and get a real feel for life at PFM.
7. Leadership interviewA closing conversation with PFM's leadership team on strategic alignment, ownership mindset, and long-term fit.
If there's a strong mutual match, we start with an informal conversation to align on expectations, then follow up with a formal written offer. Full transparency throughout, and time for you to make an informed decision.
To keep things fully transparent and mutually fair, we complete a reference check before the formal offer is extended. No surprises - just part of how we make careful, informed decisions on both sides.
Before applying take into account that:▸ If you don't meet every single qualification but believe you can excel in the role based on what it requires - we encourage you to apply.
▸ We are an equal opportunity employer and welcome applicants from all backgrounds, experiences, and perspectives.
▸ Even if it's not listed as a formal requirement, we truly value candidates who have clear familiarity with the prop trading industry and us, our mission and what we do.
Not the right fit for this role?If this role isn't the right match but you have experience in trading operations, customer success, compliance, support, partnerships, or a related area - we still want to hear from you. Join our Talent Pool and we'll reach out when a relevant role opens. Every submission is reviewed, and the pool is always the first place we look before opening a new search.