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Prop Firm Customer Service Jobs (NOW HIRING)

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Firm Administrator

Claremont, CA · On-site

$150K - $175K/yr

The firm has been protecting the rights of insurance consumers, both individuals and businesses ... Customer Service oriented * Works well in a team environment or independently * Well-developed ...

Intake Solutions of America

As a representative of ISA Law Firm Customers, you will handle inbound calls from potential clients, gather essential information, and provide exceptional service during what may be a difficult time ...

NY Marketing Firm

Customer Service Management

Chicago, IL · On-site

$16.50 - $22.50/hr

NY Marketing Firm, LLC offers an exciting, fast-paced, results driven environment. Currently, NY ... customer service experience thrive with our company. We provide training to all qualified ...

The Maine Divorce Group

Legal Assistant

Kennebunk, ME · On-site

$20 - $23/hr

... service. This role involves opening new case files in the firm's CRM, managing office communications (including phone calls, emails, and correspondence), coordinating meetings, and monitoring ...

NY Marketing Firm

Customer Service Management

New York, NY · On-site

$17.50 - $23.75/hr

NY Marketing Firm, LLC offers an exciting, fast-paced, results driven environment. Currently, NY ... customer service experience thrive with our company. We provide training to all qualified ...

NY Marketing Firm

Customer Service Management

Chicago, IL · On-site

$16.50 - $22.50/hr

NY Marketing Firm, LLC offers an exciting, fast-paced, results driven environment. Currently, NY ... customer service experience thrive with our company. We provide training to all qualified ...

NY Marketing Firm

Customer Service Management

Chicago, IL · On-site

$16.50 - $22.50/hr

NY Marketing Firm, LLC offers an exciting, fast-paced, results driven environment. Currently, NY ... customer service experience thrive with our company. We provide training to all qualified ...

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All JobsProp Firm Customer Service Jobs

Prop Firm Customer Service information

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$9

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$26

How much do prop firm customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for prop firm customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Prop Firm Customer Service representatives, and how can they be addressed?

Prop Firm Customer Service representatives often encounter challenges such as handling high volumes of complex trading-related inquiries, managing client expectations regarding account issues or withdrawals, and communicating clearly about proprietary trading rules. Successfully addressing these challenges requires a strong understanding of trading platforms, firm policies, and regulatory requirements. Representatives benefit from ongoing training, collaboration with trading and technical teams, and developing excellent problem-solving and communication skills to ensure clients receive accurate and timely support.

What is the difference between Prop Firm Customer Service vs Prop Trader?

AspectProp Firm Customer ServiceProp Trader
Required CredentialsBasic customer service skills, sometimes industry-specific trainingTrading experience, financial knowledge, sometimes certifications
Work EnvironmentOffice or remote, client-focused, support-orientedTrading desks, markets, independent or team-based
Employer & Industry UsageFinancial firms, proprietary trading firms, brokeragesProprietary trading firms, financial markets

Prop Firm Customer Service roles focus on supporting traders and clients, requiring communication skills and industry knowledge. Prop Traders actively trade using firm capital, requiring trading expertise and risk management skills. While both roles operate within the prop trading industry, their responsibilities and skill sets differ significantly.

What are the key skills and qualifications needed to thrive as a Prop Firm Customer Service representative, and why are they important?

To thrive as a Prop Firm Customer Service representative, you need a solid understanding of financial markets, trading concepts, and strong problem-solving abilities, typically supported by experience in customer support or the finance sector. Familiarity with trading platforms (such as MetaTrader or cTrader), CRM systems, and ticketing tools is often required. Excellent communication, patience, and the ability to remain calm under pressure are crucial soft skills for handling trader inquiries and resolving issues efficiently. These skills are vital to ensure accurate support, build client trust, and maintain the firm's reputation in a fast-paced trading environment.

What is a Prop Firm Customer Service representative?

A Prop Firm Customer Service representative is a professional who assists clients and traders with inquiries, technical support, and account-related issues at a proprietary trading firm. Their role involves answering questions about trading platforms, account status, and firm policies, as well as resolving problems efficiently. They act as a crucial link between the firm's internal teams and its clients, ensuring a smooth and positive trading experience. Good communication skills and knowledge of trading operations are essential for this role.
More about Prop Firm Customer Service jobs
What cities are hiring for Prop Firm Customer Service jobs? Cities with the most Prop Firm Customer Service job openings:
What states have the most Prop Firm Customer Service jobs? States with the most job openings for Prop Firm Customer Service jobs include:
What job categories do people searching Prop Firm Customer Service jobs look for? The top searched job categories for Prop Firm Customer Service jobs are:
Prop Firm Customer Service jobs near you
Infographic showing various Prop Firm Customer Service job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, 15% Part Time, 5% Temporary, and 5% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
BD Analyst (Law Firm Experience)

BD Analyst (Law Firm Experience)

SourcePro Search

New York, NY

Other

Posted 25 days ago

Job description

We are conducting a search for a Business Development Analyst with M&A experience. Ideally, with 3-5 years of experience in a law firm, and be comfortable communicating with partners and senior executives. A Bachelor's degree is required, and a JD or Master's degree is a plus.
The ideal candidate will work with lawyers, Business Development, Communications, Branding & Creative Services, Events, and other administrative staff to assist with efforts to generate increased business for the Firm. They will leverage research, writing, technical, and communication skills to coordinate initiatives of the Firm's global M&A practice. The Analyst will work closely with the partners and help the Business Development Manager and team in business planning to support the business development strategy of the assigned practice groups and lawyers, as well as other tasks related to the maintenance and growth of the practice.
What You'll Do:
Support partners in preparing targeted presentations (pitch books, RFP responses, and deal sheets), in a manner that effectively communicates the Firm's relevant experience and articulates clear reasons why the Firm should be retained.
Assist with submissions to league tables, directories, guides and other surveys.
Coordinate competitive intelligence research, used to update lawyers on market trends.
Follow Firm news, note wins and maintain the practice experience database and updates in the CRM system.
Complete production aspects (editing, fact checking, proofreading, assembling) to ensure materials are delivered accurately and on time.
Coordinate content aspects of internal and external marketing conferences and other events and in this capacity; work with the Events department.
Maintain a complete record of all pitches, meetings and outreach of any type in the Firm's CRM (Client Relationship Management) system.
Maintain lawyer biographies over multiple channels (print, digital).
Collaborate with worldwide staff to ensure marketing materials are updated on a global scale.
Coordinate efforts with the Communications and Digital Marketing teams in the practice's visibility program; on internal communications, external communications on external website and social media, and to maintain practice details and lawyer bios on external website.
What You'll Bring:
Three to five years of experience working for a law firm, financial institution or other professional services firm.
Experience with communication at the Partner/Executive level.
Bachelor's degree or equivalent required; JD or Master's degree is a plus.
An ability to handle time-sensitive requests from multiple lawyers, across time zones, and to generate quality work product in a fast-paced environment. Excellent interpersonal skills. Deadline oriented.
Excellent writing/editing, proofreading, grammar and research skills (a writing and editing test is required)
Excellent analytical and organizational skills, with a high level of attention to detail.
Understanding of transactional terminology and processes, as well as basic understanding of litigation terminology.
Proficiency in standard spreadsheet, database, word processing and presentation applications (e.g., Excel, Dynamics, Access, Word, PowerPoint and SharePoint are pluses), as well as with a variety of online and new media information resources. Knowledge of any CRM system is also helpful. Familiarity with The Firm provides additional training in core software programs, if needed, to enhance skills and speed of work.

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