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Prop Firm Customer Service Jobs (NOW HIRING)

Polsinelli

Firm Events Coordinator

Kansas City, MO · On-site

Input and track event attendance in firm CRM * Collect event RSVPs and send attorney updates as ... Demonstrate best in class client service * Uphold professional standards in communications ...

Bitnomial

Exchange Software Engineer

Chicago, IL · On-site

This role is designed for two types of candidates: engineers from the trading or prop firm world ... Own services end-to-end from design through production, including observability and operational ...

Bitnomial, Inc

Exchange Software Engineer

Chicago, IL · On-site

$150K - $210K/yr

This role is designed for two types of candidates: engineers from the trading or prop firm world ... Own services end-to-end from design through production, including observability and operational ...

Intake Solutions of America

$17.50 - $22.50/hr

As a representative of ISA Law Firm Customers, you will handle inbound calls from potential clients, gather essential information, and provide exceptional service during what may be a difficult time ...

The Siegel Law Group

Legal Intake Specialist

Boca Raton, FL · On-site

$16.75 - $22.50/hr

... firm's values of integrity, teamwork, compassion, and passion Qualifications: • Associate or Bachelor's degree preferred • 1-3 years of experience in customer service, intake, administrative ...

NY Marketing Firm

Customer Service Management

Chicago, IL · On-site

$16.50 - $22.50/hr

NY Marketing Firm, LLC offers an exciting, fast-paced, results driven environment. Currently, NY ... customer service experience thrive with our company. We provide training to all qualified ...

NY Marketing Firm

Customer Service Management

Manhattan, NY · On-site

$17.75 - $24/hr

NY Marketing Firm, LLC offers an exciting, fast-paced, results driven environment. Currently, NY ... customer service experience thrive with our company. We provide training to all qualified ...

NY Marketing Firm

Customer Service Management

Hartford, CT · On-site

$16.25 - $22/hr

NY Marketing Firm, LLC offers an exciting, fast-paced, results driven environment. Currently, NY ... customer service experience thrive with our company. We provide training to all qualified ...

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Prop Firm Customer Service information

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How much do prop firm customer service jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for prop firm customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Prop Firm Customer Service representatives, and how can they be addressed?

Prop Firm Customer Service representatives often encounter challenges such as handling high volumes of complex trading-related inquiries, managing client expectations regarding account issues or withdrawals, and communicating clearly about proprietary trading rules. Successfully addressing these challenges requires a strong understanding of trading platforms, firm policies, and regulatory requirements. Representatives benefit from ongoing training, collaboration with trading and technical teams, and developing excellent problem-solving and communication skills to ensure clients receive accurate and timely support.

What is the difference between Prop Firm Customer Service vs Prop Trader?

AspectProp Firm Customer ServiceProp Trader
Required CredentialsBasic customer service skills, sometimes industry-specific trainingTrading experience, financial knowledge, sometimes certifications
Work EnvironmentOffice or remote, client-focused, support-orientedTrading desks, markets, independent or team-based
Employer & Industry UsageFinancial firms, proprietary trading firms, brokeragesProprietary trading firms, financial markets

Prop Firm Customer Service roles focus on supporting traders and clients, requiring communication skills and industry knowledge. Prop Traders actively trade using firm capital, requiring trading expertise and risk management skills. While both roles operate within the prop trading industry, their responsibilities and skill sets differ significantly.

What are the key skills and qualifications needed to thrive as a Prop Firm Customer Service representative, and why are they important?

To thrive as a Prop Firm Customer Service representative, you need a solid understanding of financial markets, trading concepts, and strong problem-solving abilities, typically supported by experience in customer support or the finance sector. Familiarity with trading platforms (such as MetaTrader or cTrader), CRM systems, and ticketing tools is often required. Excellent communication, patience, and the ability to remain calm under pressure are crucial soft skills for handling trader inquiries and resolving issues efficiently. These skills are vital to ensure accurate support, build client trust, and maintain the firm's reputation in a fast-paced trading environment.

What is a Prop Firm Customer Service representative?

A Prop Firm Customer Service representative is a professional who assists clients and traders with inquiries, technical support, and account-related issues at a proprietary trading firm. Their role involves answering questions about trading platforms, account status, and firm policies, as well as resolving problems efficiently. They act as a crucial link between the firm's internal teams and its clients, ensuring a smooth and positive trading experience. Good communication skills and knowledge of trading operations are essential for this role.
More about Prop Firm Customer Service jobs
What cities are hiring for Prop Firm Customer Service jobs? Cities with the most Prop Firm Customer Service job openings:
What states have the most Prop Firm Customer Service jobs? States with the most job openings for Prop Firm Customer Service jobs include:
What job categories do people searching Prop Firm Customer Service jobs look for? The top searched job categories for Prop Firm Customer Service jobs are:
Prop Firm Customer Service jobs near you
Infographic showing various Prop Firm Customer Service job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Trainee - Customer Service Representative (Hartford, WI)

Trainee - Customer Service Representative (Hartford, WI)

Robertson Ryan Insurance

Hartford, WI

$17.50 - $23.75/hr

Full-time, Part-time

Posted 9 days ago

Robertson Ryan Insurance rating

8.7

Company rating: 8.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

61st of 277 rated insurance

Job description

Recognized nationally as a Top Workplace and Top 100 US Insurance Agency!

Since 1960, Robertson Ryan Insurance has provided comprehensive solutions across Business, Benefits, and Personal Insurance. We proudly serve over 70,000 clients, from small businesses to major national accounts across various industries. With a team of more than 526 professionals and partnerships with over 150 insurance companies, we are the 44th largest Property amp; Casualty Insurance Agency according to the Insurance Journal. Our dynamic and enjoyable culture is a cornerstone of our success, with many team members having been with us for over a decade. It’s an exciting time to join our growing firm!

Customer Service Representative (Trainee):

As a Customer Service Representative in Commercial or Personal Lines, you will have the primary responsibility of managing customers' service needs. In this role, you will work with the account manager, prepare proposals, answer incoming phone calls, greet and direct insurance office visitors, enter change requests and endorsements, and maintain our agency management system with current information.

This is an onsite position in our Hartford, WI office. This position is Monday-Friday from 8:00am-4:30pm.
This role is a great opportunity for someone eager to learn, develop new skills, and grow within the organization. In addition to front desk and administrative responsibilities, the position offers exposure to the insurance business and opportunities for professional development and advancement over time.

Responsibilities of a CSR (Trainee):

  • Commercial and Personal Lines policy information collection
  • Distribute quotes to prospective customers and current customers with follow up to answer questions.
  • Maintain document retention and document uploads, as needed per carriers.
  • Assist clients with making coverage changes and complete all service requests for clients.
  • Provide billing support to customers.
  • Understand and discuss coverages with clients.
  • Develop good working relationships with the underwriters.
  • Ensure that client issues are efficiently handled with resolution.
  • Email personal policy documents, as needed.
  • Answer office phone, assist customer thoroughly and direct call to appropriate person, if needed.
  • Establish and preserve a solid business rapport with clients.
  • Maintain accuracy in agency management system, quoting system, and carrier systems.
  • Additional office projects, as needed.

Required Qualifications (within 6 months of hire):

  • Willing to train the right candidate with excellent customer service and must be willing to get a Property amp; Casualty Insurance License within 6 months of hire.
  • Must be willing to work full or part-time in office at our Hartford, WI location.

Requirements of a CSR (Trainee):

  • Ability to operate various computer programs (Microsoft Office Suite, Google Suite, etc.)
  • Demonstrate excellent oral and written communication skills.
  • Excellent organizational skills and strong problem-solving skills.
  • Ability to prioritize and handle multiple tasks independently.
  • Exceptional customer service experience and skills.

EEO/AA Statement: Robertson Ryan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Attention to all Recruiting Agencies: Recruitment at RRI works on a direct sourcing model. We will contact agencies directly if needed. RRI is not responsible for any related fees for resumes submitted to job postings, our employees or any other part of our company.

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