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Program Assistant Jobs in Kitchener, ON (NOW HIRING)

Sunrise Senior Living

Activities Assistant

Burlington, ON

CA$17.60 - CA$22.10/hr

Activities Program * Provide overall leadership and maintain a balanced resident centered activity ... Employee Assistant Program / Discount Program * Paid time off (PTO), sick time, and holiday pay ...

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Program Assistant information

See Kitchener, ON salary details

$7

$16

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How much do program assistant jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for program assistant in Kitchener, ON is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.01 and $18.61 per hour, depending on experience, location, and employer.

What are some typical challenges a Program Assistant might face when supporting multiple projects simultaneously?

Program Assistants often juggle multiple responsibilities across various projects, which can make prioritization and time management challenging. Balancing competing deadlines, handling last-minute changes, and coordinating with diverse team members require strong organizational skills and adaptability. Successful Program Assistants proactively communicate with supervisors and colleagues, use digital tools to track tasks, and remain flexible to shifting priorities. Developing these habits helps ensure projects run smoothly and supports overall team effectiveness.

What Does a Program Assistant Do?

A program assistant provides administrative support for a program office, such as an academic department or a unit of a non-profit. As a program assistant, your job duties may include scheduling travel, coordinating logistical issues for executives or other team members, filing, and performing other clerical tasks as needed. To become a program assistant, you typically need at least a high school diploma or GED certificate and administrative work experience. Some employers may also require a college degree. Additional qualifications include strong multi-tasking, organizational, and communication skills, along with computer proficiency.

What skills do you need to be a program assistant?

A program assistant needs strong organizational and communication skills to manage tasks and coordinate activities effectively. Attention to detail, proficiency with office software, and the ability to multitask are also important for success in this role.

What does a Program Assistant do?

A Program Assistant provides administrative and organizational support to program managers and teams within an organization. Their responsibilities often include scheduling meetings, maintaining records, coordinating events, handling correspondence, and assisting with project logistics. Program Assistants play a vital role in ensuring that programs run smoothly by managing day-to-day tasks and supporting communication among team members. They may also help with data entry, preparing reports, and liaising with clients or participants. The specific duties can vary depending on the organization and the type of program they support.

What are the key skills and qualifications needed to thrive as a Program Assistant, and why are they important?

To thrive as a Program Assistant, you need strong organizational skills, attention to detail, and proficiency in administrative tasks, typically supported by a high school diploma or associate degree. Familiarity with office software like Microsoft Office Suite, database management, and scheduling systems is commonly required. Excellent communication, multitasking, and problem-solving abilities help you effectively support program operations and interact with diverse stakeholders. These skills ensure smooth program administration, efficient workflow, and high-quality support for team goals.
More about Program Assistant jobs
What are the most commonly searched types of Program jobs in Kitchener, ON? The most popular types of Program jobs in Kitchener, ON are:
What cities near Kitchener, ON are hiring for Program Assistant jobs? Cities near Kitchener, ON with the most Program Assistant job openings:
Program Assistant jobs near you
Infographic showing various Program Assistant job openings in Kitchener, ON as of May 2026, with employment types broken down into 2% As Needed, 53% Full Time, 37% Part Time, 7% Contract, and 1% Nights. Highlights an 95% Physical, 3% Hybrid, and 2% Remote job distribution, with an average salary of $33,823 per year, or $16.3 per hour.

Customer Operations Program Manager

Open Text Corporation

Waterloo, ON

CA$63K - CA$103K/yr

Other

PTO

Posted 12 days ago

Job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.


YOUR IMPACT

As Program Manager, Support Platforms & SelfService, you'll be at the forefront of transforming how customers and support teams engage with OpenText. You'll drive selfservice success, reduce support volume, and lead a global KnowledgeCentered Support (KCS) program-leveraging automation, AI, and modern platforms to elevate both customer experience and support engineer effectiveness.

Working from OpenText HQ as part of a passionate, highimpact GTS Operations team, you'll partner closely with IT and Support leaders to continuously improve platforms, tools, and workflows that scale globally.

YOU ARE GREAT AT

  • Leading and scaling an enterprise KCS program, from strategy to adoption and measurable impact
  • Driving selfservice and customer experience initiatives that reduce operational risk and support demand
  • Administering and optimizing CSM platforms (ServiceNow, Salesforce, OTSM, and similar)
  • Partnering across teams to align stakeholders, coaches, and domain experts
  • Designing automation and lowcode workflows to eliminate manual work
  • Applying emerging technologies (GenAI, LLMs, Machine Learning) to advance documentation and support platforms
  • Building tools, tests, and diagnostics that empower product support teams to succeed

WHAT YOU NEED TO SUCCEED

  • Onsite presence-collaboration thrives when we build together
  • Degree or diploma in Computer Science, Systems Analysis, or a related field
  • 8+ years supporting complex software solutions, with handson experience in support operations
  • Proven success managing largescale, complex initiatives in technical environments
  • Deep experience with support platforms and knowledge management tools
  • Strong understanding of modern technologies (REST, APIs, databases, XML/JSON, HTML/CSS)
  • Solid knowledge of KCS v6 best practices (KCS certification a strong asset)
  • Ability to clearly translate technical concepts for diverse audiences
  • Strong relationshipbuilding skills with a collaborative, solutionsoriented mindset
  • Bonus: experience with JavaScript or AngularJS

ONE LAST THING

OpenText is more than just a corporation-it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.


OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we're happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $63,140 - $103,730; Depending on the candidate's education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Employment Type: OTHER

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