Join our Professional Services as a Professional Services Program Manager. In this role, you'll do more than just implement solutions, you will be the critical link ensuring our customers achieve ...
Join our Professional Services as a Professional Services Program Manager. In this role, you'll do more than just implement solutions, you will be the critical link ensuring our customers achieve ...
Emergency Services Program Manager
Lexington, VA · On-site
$73K - $83K/yr
Emergency Services Program Manager Location: 241 Greenhouse Road, Lexington, VA Employer ... professional to lead critical crisis response services across Rockbridge and Bath counties. This is ...
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Emergency Services Program Manager
Lexington, VA · On-site
$73K - $83K/yr
Emergency Services Program Manager Location: 241 Greenhouse Road, Lexington, VA Employer ... professional to lead critical crisis response services across Rockbridge and Bath counties. This is ...
Victim Services Program Manager
Manistee, MI · On-site
... 02 SUMMARY The Victim Services Program Manager is responsible for the development and ... Excellent leadership ability, professionalism, ethics and a strong commitment to confidentiality ...
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Victim Services Program Manager
Manistee, MI · On-site
... 02 SUMMARY The Victim Services Program Manager is responsible for the development and ... Excellent leadership ability, professionalism, ethics and a strong commitment to confidentiality ...
Social Services Program Manager
Sacramento, CA · On-site
$40.85 - $42.92/hr
The Social Services Program Manager classification differs from the next higher level Deputy Director classification in that the latter typically has responsibility for multiple eligibility ...
Social Services Program Manager
Sacramento, CA · On-site
$40.85 - $42.92/hr
The Social Services Program Manager classification differs from the next higher level Deputy Director classification in that the latter typically has responsibility for multiple eligibility ...
Human Services Program Manager
Towson, MD · On-site
$71K - $78K/yr
Provides administrative supervision to professional clinicians and clerical staff. * Oversees the ... Experience in the supervision and management of a human services program that includes the tracking ...
Human Services Program Manager
Towson, MD · On-site
$71K - $78K/yr
Provides administrative supervision to professional clinicians and clerical staff. * Oversees the ... Experience in the supervision and management of a human services program that includes the tracking ...
You have delivered technical programs for external customers in a professional services or consulting context, not just managed internal projects. You've run steering committees, managed scope ...
You have delivered technical programs for external customers in a professional services or consulting context, not just managed internal projects. You've run steering committees, managed scope ...
Respite Services Program Manager
$94K - $104K/yr
The Respite Services Program Manager partners closely with the Respite Services Program Director ... professional development.
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Respite Services Program Manager
$94K - $104K/yr
The Respite Services Program Manager partners closely with the Respite Services Program Director ... professional development.
Independent Engineering Program Manager
Washington, DC · On-site +1
$146K/yr
Program Manager. We seek Independent Engineering Program Manager | Independent Engineering (IE ... professional services engagement for Energy Industry (Oil, And Gas/Power, And Utilities) Sector ...
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Independent Engineering Program Manager
Washington, DC · On-site +1
$146K/yr
Program Manager. We seek Independent Engineering Program Manager | Independent Engineering (IE ... professional services engagement for Energy Industry (Oil, And Gas/Power, And Utilities) Sector ...
Children's Services Program Manager
New Albany, IN · On-site
$16.50 - $18.50/hr
Children Services Program Manager DEPARTMENT: Children Services SUPERVISOR'S TITLE: Director of Children Services POSITIONS SUPERVISED: Staff Therapist(s), Lead Camp Teacher(s), Assistant Teacher(s ...
Children's Services Program Manager
New Albany, IN · On-site
$16.50 - $18.50/hr
Children Services Program Manager DEPARTMENT: Children Services SUPERVISOR'S TITLE: Director of Children Services POSITIONS SUPERVISED: Staff Therapist(s), Lead Camp Teacher(s), Assistant Teacher(s ...
Job Summary As the Global Services Program Manager, you will play a critical role in driving the successful execution of New Product Development & Introduction (NPDI) initiatives, along with select ...
Job Summary As the Global Services Program Manager, you will play a critical role in driving the successful execution of New Product Development & Introduction (NPDI) initiatives, along with select ...
We are seeking a highly strategic, technically grounded, and seasoned Senior Program Manager to lead and scale our Global Professional Services Channel Program . In this role, you will be responsible ...
We are seeking a highly strategic, technically grounded, and seasoned Senior Program Manager to lead and scale our Global Professional Services Channel Program . In this role, you will be responsible ...
Senior Services Program Manager
$114K - $115K/yr
Senior Services Program Manager This role has been designed as ''Onsite' with an expectation that ... Personal & Professional Development We also invest in your career because the better you are, the ...
Senior Services Program Manager
$114K - $115K/yr
Senior Services Program Manager This role has been designed as ''Onsite' with an expectation that ... Personal & Professional Development We also invest in your career because the better you are, the ...
Senior Services Program Manager
$116K - $117K/yr
Senior Services Program Manager This role has been designed as ''Onsite' with an expectation that ... Personal & Professional Development We also invest in your career because the better you are, the ...
Senior Services Program Manager
$116K - $117K/yr
Senior Services Program Manager This role has been designed as ''Onsite' with an expectation that ... Personal & Professional Development We also invest in your career because the better you are, the ...
The Shared Services Program Manager is responsible for leading the operational execution, performance management, and continuous improvement of Riverstones Shared Services function. This role ensures ...
The Shared Services Program Manager is responsible for leading the operational execution, performance management, and continuous improvement of Riverstones Shared Services function. This role ensures ...
We are seeking a Client Services Program Manager to join our Data Center/AI team. This position ... Professional development, training, and tuition reimbursement programs * Excellent medical, dental ...
We are seeking a Client Services Program Manager to join our Data Center/AI team. This position ... Professional development, training, and tuition reimbursement programs * Excellent medical, dental ...
Adult Protective Services Program Manager
Cranford, NJ · On-site
$65K/yr
The Adult Protective Services program provides in-home assessment, advocacy, and case management services to abused, neglected and exploited older and disabled adults in Union County. Must be ...
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Adult Protective Services Program Manager
Cranford, NJ · On-site
$65K/yr
The Adult Protective Services program provides in-home assessment, advocacy, and case management services to abused, neglected and exploited older and disabled adults in Union County. Must be ...
Support Services Program Manager Location : Remote Duration : 4 years : Expertise and/or relevant experience in the following areas are mandatory: * 10+ years' managing IT projects. * 10+ years ...
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Support Services Program Manager Location : Remote Duration : 4 years : Expertise and/or relevant experience in the following areas are mandatory: * 10+ years' managing IT projects. * 10+ years ...
Behavior Services Program Manager
Los Angeles, CA · On-site
$67K - $74K/yr
The Opportunity The Behavior Services Program Manager oversees the Behavior Team which consists of ... Develop, schedule and facilitate Behavior trainings and Professional Development for Behavior Team ...
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Behavior Services Program Manager
Los Angeles, CA · On-site
$67K - $74K/yr
The Opportunity The Behavior Services Program Manager oversees the Behavior Team which consists of ... Develop, schedule and facilitate Behavior trainings and Professional Development for Behavior Team ...
Information Technology Services * Healthcare Systems & Services * Program Management * Facilities Maintenance & Management * Certifications & Awards * Careers * Contact Us Job Openings >> Deputy ...
Information Technology Services * Healthcare Systems & Services * Program Management * Facilities Maintenance & Management * Certifications & Awards * Careers * Contact Us Job Openings >> Deputy ...
Program Services Manager
Miami, FL · On-site
$60K/yr
The Program Services Manager is responsible for overseeing the day-to-day operations in Program ... professionally, accurately, and on time. * Assist in maintaining Program Services budget within ...
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Program Services Manager
Miami, FL · On-site
$60K/yr
The Program Services Manager is responsible for overseeing the day-to-day operations in Program ... professionally, accurately, and on time. * Assist in maintaining Program Services budget within ...
Professional Services Program Manager information
See salary details
$39K - $48.5K
16% of jobs
$52.9K is the 25th percentile. Wages below this are outliers.
$48.5K - $57.9K
19% of jobs
The median wage is $63.9K / yr.
$57.9K - $67.4K
23% of jobs
$67.4K - $76.8K
12% of jobs
$82.1K is the 75th percentile. Wages above this are outliers.
$76.8K - $86.3K
9% of jobs
$86.3K - $95.7K
6% of jobs
$95.7K - $105.2K
4% of jobs
$105.2K - $114.6K
3% of jobs
$114.6K - $124.1K
4% of jobs
$124.1K - $133.5K
2% of jobs
$133.5K - $143K
1% of jobs
$39K
$75.9K
$143K
How much do professional services program manager jobs pay per year?
What is the average salary for a programme manager?
How does a Professional Services Program Manager typically collaborate with cross-functional teams to deliver client projects?
What are the key skills and qualifications needed to thrive as a Professional Services Program Manager, and why are they important?
What does a program services manager do?
What are the top 3 skills of a program manager?
What is the difference between Professional Services Program Manager vs Project Manager?
| Aspect | Professional Services Program Manager | Project Manager |
|---|---|---|
| Credentials | Typically requires PMP, PgMP, or similar certifications | Often requires PMP or CAPM certifications |
| Work Environment | Focuses on managing multiple ongoing client projects within professional services | Manages individual projects with defined scope, time, and budget |
| Employer & Industry | Common in consulting, IT services, and professional services firms | Widely used across various industries including construction, IT, and healthcare |
The Professional Services Program Manager oversees multiple client projects, ensuring strategic alignment and resource management, while the Project Manager focuses on executing specific projects within scope and deadlines. Both roles require strong organizational skills and certifications but differ in scope and responsibilities.
What is the role of a professional services manager?
What are Professional Services Program Managers?

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 2 days ago
Job description
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Join our Professional Services as a Professional Services Program Manager. In this role, you'll do more than just implement solutions, you will be the critical link ensuring our customers achieve maximum value, directly contributing to their success and our business growth. We are looking for a self-driven individual who thrives on solving complex challenges and is passionate about delivering an exceptional customer experience.
Key Responsibilities:
- Lead and manage all day-to-day operational and tactical aspects for multiple Implementation projects with a focus on time, scope, and budget.
- Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders.
- Collaborate with associated project managers and partners to ensure a streamlined implementation of all products.
- Identify project risks and implement appropriate mitigation plans.
- Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
- Maintain and update all internal applications associated with implementation projects.
- Articulate the value of Five9's Professional Services through presentations, demonstrations and open discussion with customers.
Key Qualifications:
- 5+ years as a Program Manager, Scrum Master, or Technical Consultant.
- Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction.
- Exposure to Artificial Intelligence within the Voice and Digital channels.
- Contact Center Industry experience highly preferred.
- Experience managing implementations of Five9 or other VoIP Call Center solutions including IVA (Genesys, Avaya, Cisco, Aspect, LiveOps, NICE) is highly desired.
- Some knowledge of SaaS CRM solutions (Salesforce, Dynamics, NetSuite, Oracle Service Cloud, Zendesk, ServiceNow) is desired.
- Must be willing to travel up to 10% or as needed regionally with some national and international travel possible (valid passport required).
- Excellent verbal and written skills required.
- BA/BS or equivalent experience is required.
- One or more of the following certifications is preferred; PMP, PRINCE2, Agile or Kanban related certifications.
Key Skills:
- Must possess a strong combination of project management skills, technical call center expertise, AI, and client development.
- Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients' needs is imperative.
- Must be a natural leader: Able to build collaborative relationships with supervisors and peers; Able to delegate responsibilities with ease; Able to provide constructive feedback and praise; Able to understand and educate others.
- Strong knowledge of CCaaS, AI, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR and Call Center practices.
- Must be strategic thinker; Able to understand the 'Big-Picture"; Able to think quickly and adeptly when solving complex problems.
- Must demonstrate a strong sense of accountability and ownership with the ability to take proactive action and act with urgency as circumstances require.
- Exceptional with time management and organization.
- Bilingual skills a plus.
Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$70,400-$196,300 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
About Five9
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
San Ramon, CA, US
Year founded
2001