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Production Support Engineer Jobs in Virginia (NOW HIRING)

Antithesis Operations LLC

Support Engineer

Vienna, VA · On-site

$75K - $100K/yr

If you've ever experienced the pain of a production outage, had a bad week on-call, or had a ... About the Role Our Support Engineers are the first escalation for customer support requests. They ...

SAIC

Production Support Analyst

Arlington, VA · On-site

$80K - $120K/yr

We support over 70 applications and 4 DOS missions. This is a high-visibility role with a lot of ... ing services, and professional services. We integrate emerging technology, rapidly and securely ...

Fortinet Federal, Inc.

Advanced Support Engineer

Reston, VA · On-site +1

$77K - $110K/yr

Federal Advanced Support Engineer - Remote As an FFI Advanced Support Engineer, you will be ... This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced ...

SAIC

Production Support Analyst Senior

Arlington, VA · On-site

$120K - $160K/yr

We support over 70 applications and 4 DOS missions. This is a high-visibility role with a lot of ... engineering, intelligence, and enterprise information technology markets. SAIC is Redefining ...

Synnex

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer routinely acts independently while researching and developing ... Provide technical support for assigned complex system-level software products including ...

Synnex

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer routinely acts independently while researching and developing ... Provide technical support for assigned complex system-level software products including ...

SAIC

Production Support Analyst Senior

Arlington, VA · On-site

$120K - $160K/yr

We support over 70 applications and 4 DOS missions. This is a high-visibility role with a lot of ... ing services, and professional services. We integrate emerging technology, rapidly and securely ...

SAIC

Production Support Analyst Senior

Arlington, VA · On-site

$120K - $160K/yr

We support over 70 applications and 4 DOS missions. This is a high-visibility role with a lot of ... ing services, and professional services. We integrate emerging technology, rapidly and securely ...

TD SYNNEX

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer routinely acts independently while researching and developing ... Provide technical support for assigned complex system-level software products including ...

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Production Support Engineer information

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How much do production support engineer jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for production support engineer in Virginia is $47.56, according to ZipRecruiter salary data. Most workers in this role earn between $40.05 and $52.21 per hour, depending on experience, location, and employer.

What are Production Support Engineers?

Production Support Engineers are IT professionals responsible for ensuring the smooth operation and maintenance of software applications and systems in a live production environment. They monitor system performance, troubleshoot technical issues, and collaborate with development and operations teams to quickly resolve incidents. Their goal is to minimize downtime, maintain service levels, and support end-users by addressing technical problems as they arise. Production Support Engineers also contribute to system improvements and may participate in on-call rotations to provide 24/7 support.

What are some common challenges faced by Production Support Engineers, and how are they typically addressed?

Production Support Engineers often face challenges such as resolving urgent system outages, managing high-pressure incidents, and balancing multiple support requests simultaneously. To address these, they rely on strong troubleshooting skills, clear communication with development teams, and well-documented incident management processes. Many organizations provide on-call rotations and regular training to help engineers stay prepared, while collaboration with cross-functional teams ensures issues are resolved efficiently and root causes are addressed for long-term stability.

What are the key skills and qualifications needed to thrive as a Production Support Engineer, and why are they important?

To thrive as a Production Support Engineer, you need strong problem-solving abilities, a background in computer science or IT, and experience in troubleshooting software and infrastructure issues. Familiarity with monitoring tools, ticketing systems like Jira or ServiceNow, and scripting languages such as Python or Bash is typically required. Excellent communication, teamwork, and the ability to remain calm under pressure help you stand out in this role. These skills and qualities are crucial for ensuring system reliability, minimizing downtime, and maintaining seamless business operations.
What are the most commonly searched types of Production Support Engineer jobs in Virginia? The most popular types of Production Support Engineer jobs in Virginia are:
What are popular job titles related to Production Support Engineer jobs in Virginia? For Production Support Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Production Support Engineer jobs in Virginia look for? The top searched job categories for Production Support Engineer jobs in Virginia are:
What are popular job titles related to Production Support Engineer jobs in VA? For Production Support Engineer jobs in VA, the most frequently searched job titles are:
Production Support Engineer jobs near you
Infographic showing various Production Support Engineer job openings in Virginia as of July 2026, with employment types broken down into 83% Full Time, 4% Part Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $98,926 per year, or $47.6 per hour.

Support Engineer

Antithesis Operations LLC

Vienna, VA • On-site

$75K - $100K/yr

Full-time

Posted 9 days ago

Job description

About Antithesis
We're on a mission to redefine how modern distributed systems are tested and released. Our platform is trusted by engineering teams who demand rock-solid reliability, scalable performance, and deep technical visibility. Our platform doesn't just assure system correctness and reliability, it exists because developers need something better. If you've ever experienced the pain of a production outage, had a bad week on-call, or had a release delayed by weeks because of one killer bug - you'll understand exactly why we're doing what we do. If you're passionate about developer-first products, system resilience, and correctness, we'd love to talk.
About the Role
Our Support Engineers are the first escalation for customer support requests. They are experts of the Antithesis platform, and they have the skills to resolve requests that lack prescribed instructions in our external documentation or internal knowledge base. For requests that exceed their scope, they possess the technical expertise to route them to the correct internal teams. When not handling escalations, they ensure requests are acknowledged, qualified, triaged, and driven to resolution while keeping stakeholders informed.
What You'll Do
  • Handle customer support requests that lack prescribed instructions in our external documentation or internal knowledge base
  • Determine the proper escalation path for novel issues after performing diagnostics and troubleshooting
  • Use scripting languages to investigate customer issues
  • Own customer support requests end-to-end: first response, qualification, triage, escalation management, resolution tracking, and communication
  • Contribute to the continuous improvement of the knowledge base by identifying gaps and suggesting updates based on request patterns
  • Respond to automated system alerts, taking steps to raise stakeholder awareness and begin the resolution process
  • Communicate clearly and professionally with customers' technical team members

What We're Looking For
  • Experience in a technical support, help desk, or customer-facing technical operations role (or equivalent)
  • Proficiency in Linux environments, containerization/Docker, and bash/shell scripting
  • Working knowledge of a scripting language (e.g. Javascript, Python)
  • Strong written communication skills and comfort communicating with customers' engineers
  • Eagerness to develop deep product expertise in an innovative and technically sophisticated platform
  • Willing to work on-site five days a week
  • Bonus points:
    • Experience with software testing / quality assurance
    • Kubernetes
    • Querying data (via SQL, NoSQL, or other query engines)
Why Join Us?
  • Make a measurable impact from day one
  • Collaborate with a fast-moving team that values autonomy and results
  • Help shape the growth strategy at a pivotal stage
  • Access to top-tier tools and leadership support
  • Get a genuinely revolutionary software product into users' hands

Apply