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Production Support Analyst Jobs in Texas (NOW HIRING)

McKesson

Sr. Product Support Analyst

Irving, TX · On-site

$28 - $30/hr

The Product Support Analyst will provide essential service to our internal and external clients regarding our web-based 340B software. Compensation * Target compensation for this role is $28.00 - $30 ...

FleetPride, Inc.

Application Support Analyst

Dallas, TX · On-site

The Analyst will be a key production resource supporting BY WMS system. This position is responsible for providing the highest quality application production support to business partners. The primary ...

McKesson

Sr. Product Support Analyst

Irving, TX

$28 - $30/hr

The Product Support Analyst will provide essential service to our internal and external clients regarding our web-based 340B software. Compensation * Target compensation for this role is $28.00 - $30 ...

CitiusTech

Support Analyst

Dallas, TX · On-site

• 5 years of strong production support (L1/L2) experience. • Working Knowledge in Java, Unix ... analysing, troubleshooting problems, providing code fixes and testing. • Issue and query ...

eTeam

Production Support Engineer

Dallas, TX · On-site

$41.50 - $54.25/hr

... cause analysis and implement preventive measures. • Support incident, problem, and change ... • Maintain production support documentation and operational procedures. • Participate in ...

Sarian, Inc.

L3 Production support

Plano, TX · On-site

JD: Skill: L3 Production support with application monitoring tool knowledge * L3 Production ... Strong analytical skills required to determine root cause of technical issues. * Must be able to ...

Procom Services

Technical Support Analyst

Plano, TX

Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work ... McAfee/Intel Security product knowledge is a plus Additional Information All your information will ...

ClinDCast LLC

Operational Support Analyst

Plano, TX · On-site

We are looking for an experienced Operational Support Analyst with expertise in Adobe products and enterprise support environments. The candidate will be responsible for troubleshooting Adobe Admin ...

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All JobsProduction Support Analyst JobsProduction Support Analyst Jobs in Texas

Production Support Analyst information

See Texas salary details

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$46

$89

How much do production support analyst jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for production support analyst in Texas is $46.65, according to ZipRecruiter salary data. Most workers in this role earn between $31.15 and $53.99 per hour, depending on experience, location, and employer.

Is production support a stressful job?

Production Support Analysts often work in high-pressure environments where quick problem resolution is essential to minimize system downtime. The role can involve handling urgent issues, working outside regular hours, and maintaining system stability, which can contribute to stress levels. However, strong technical skills and effective communication can help manage workload and reduce stress.

What is the difference between Production Support Analyst vs Application Support Analyst?

AspectProduction Support AnalystApplication Support Analyst
CertificationsITIL, CompTIA, relevant technical certificationsITIL, CompTIA, relevant technical certifications
Work EnvironmentFinancial, banking, or enterprise IT environments with 24/7 supportSoftware companies, tech firms, or enterprise IT teams
Job FocusMonitoring, maintaining, and troubleshooting production systemsSupporting and troubleshooting specific applications or software
Common UsageEnsuring system stability in live environmentsResolving user issues and application bugs

While both roles involve supporting IT systems, a Production Support Analyst primarily focuses on maintaining and troubleshooting live production systems to ensure stability. An Application Support Analyst concentrates on supporting specific software applications, often within development or testing environments. Both roles require similar certifications and work in enterprise settings, but their core responsibilities differ in scope and focus.

What skills do you need to be a production support analyst?

A production support analyst needs strong technical skills in troubleshooting, monitoring, and maintaining IT systems, often using tools like SQL, scripting, and monitoring software. Good problem-solving abilities, communication skills, and the ability to work under pressure are essential, along with a solid understanding of the business environment and relevant certifications such as ITIL or relevant technical training.

What does a production support analyst do?

A production support analyst monitors and maintains IT systems and applications to ensure their stability and performance. They troubleshoot issues, implement fixes, and collaborate with development teams to resolve incidents quickly, often using tools like ticketing systems and monitoring software. The role requires strong problem-solving skills and knowledge of system environments to minimize downtime and support business operations.

What are the key skills and qualifications needed to thrive as a production support analyst?

To excel as a Production Support Analyst, you need strong analytical skills, troubleshooting abilities, and a background in computer science or a related field. Familiarity with incident management systems like ServiceNow, scripting languages (such as SQL or Python), and monitoring tools is typically required. Excellent communication, problem-solving, and the ability to work under pressure help distinguish top performers in this role. These competencies ensure swift resolution of technical issues, minimize downtime, and maintain seamless business operations.

How does a production support analyst typically interact with development and operations teams to resolve incidents?

Production Support Analysts serve as a critical bridge between development and operations teams. When incidents arise, they quickly diagnose issues, communicate findings to developers for code-related fixes, and coordinate with operations to implement workarounds or deploy resolutions. This role often requires clear documentation and prompt updates to all stakeholders, ensuring minimal downtime and transparent progress tracking. Regular collaboration and communication skills are essential for effective incident management in fast-paced environments.
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Production Support Analyst jobs near you
Infographic showing various Production Support Analyst job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $97,029 per year, or $46.6 per hour.

Sr. Product Support Analyst

McKesson Corporation

Irving, TX • On-site

$28 - $30/hr

Full-time

Re-posted 22 days ago

McKesson rating

7.9

Company rating: 7.9 out of 10

Based on 209 frontline employees who took The Breakroom Quiz

47th of 86 rated pharmaceutical

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
Job Description
Macro Helix is looking for qualified candidates to join our team. The Product Support Analyst will provide essential service to our internal and external clients regarding our web-based 340B software.
Compensation
  • Target compensation for this role is $28.00 - $30.00/hour, depending on experience.
  • This position is eligible for a 5% annual bonus.

Location & Schedule
  • This is a hybrid role based in Las Colinas (Irving, TX) with two (2) required in-office days per week.
  • Candidates must be local and able to commute to the office.
  • Standard shift is 12:00 PM - 9:00 PM CST, Monday-Friday.
  • On in-office days, the schedule may include a flexible split shift to complete the full 8-hour workday.

Key Responsibilities
  • Responsible for interfacing Macro Helix customers to handle a variety of 340B questions and functions about 340B Architect and other McKesson/Macro Helix software.
  • Train end users, answer application questions, and provide training aids.
  • Serve as customers' subject matter expert, educating them on 340B rules/regulations, processes, and software functionality.
  • Receiving inbound calls, emails, and requests directly from clients or internal employees to determine root cause and resolve or escalate as necessary following standard operating procedures.
  • Provide high-level analytics, reporting, and other support as needed.
  • Build and enhance customer relations to promote program success and product improvement.
  • Meet or exceed defined customer service levels to achieve targeted customer satisfaction goals.

Minimum Requirements
Degree or equivalent and typically requires 2+ years of relevant experience.
Critical Skills
  • Product applications support experience.
  • Strong troubleshooting, critical thinking, and analytical skills
  • Strong verbal and written communication skills
  • Working knowledge of a wide variety of software, hardware & PC operating systems
  • Demonstrated ability to handle calls & act as a resolution point for issues & prevent issues from escalating further.
  • Familiar with Microsoft Office applications with strong Excel skills
  • Technical proficiency in software applications and the utilization of Web-based training applications
  • Advanced Microsoft Office proficiency

Additional Knowledge & Skills
  • Strong organizational skills with the ability to work through a large caseload per SLA requirements.
  • Experience with 340B Architect and Macro Helix division exposure a plus
  • Knowledge of the 340B program a plus
  • High degree of self-motivation and ability to work independently.
  • Strong interpersonal, communication, negotiation, and customer service skills

This role is a hybrid position. The selected candidate is expected to work on-site at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in-office days may be designated based on team needs and business priorities.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
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