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Senior Production Support Analyst Jobs in Texas (NOW HIRING)

HCVT

Production Support Analyst

Fort Worth, TX · On-site

As a Production Support Analyst, you will be responsible for the following: * Investigates, resolves, or escalates incoming support requests from internal and external clients for custom developed ...

HCVT

Production Support Analyst

Fort Worth, TX · Hybrid

As a Production Support Analyst, you will be responsible for the following: * Investigates, resolves, or escalates incoming support requests from internal and external clients for custom developed ...

McKesson

Sr. Product Support Analyst

Irving, TX · On-site

$28 - $30/hr

The Product Support Analyst will provide essential service to our internal and external clients regarding our web-based 340B software. Compensation * Target compensation for this role is $28.00 - $30 ...

SmartIPlace

ETRM Support Analyst

Houston, TX · On-site

ETRM Support Analyst Location: Houston, TX, 77001 Job Overview The Trade Floor ETRM Support Analyst ... Configure and maintain TPXL pricing setups, contracts, counterparties, books, portfolios, products ...

BravoTech

Application Support Analyst

Irving, TX · On-site

Application Support Analyst Location: Hybrid About the Role We are seeking an experienced ... Monitor production systems and resolve application issues while meeting established SLAs.

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Senior Production Support Analyst information

See Texas salary details

$23.8K

$77.9K

$129K

How much do senior production support analyst jobs pay per year?

As of Sep 5, 2026, the average yearly pay for senior production support analyst in Texas is $77,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $84,800.00 per year, depending on experience, location, and employer.

What does a senior production support analyst do?

A Senior Production Support Analyst is responsible for ensuring the smooth operation of critical business applications and systems. They monitor, troubleshoot, and resolve technical issues that arise in a live production environment, often working closely with development, QA, and infrastructure teams. In addition to fixing incidents, they may also implement process improvements, create documentation, and provide guidance to junior analysts. Their goal is to minimize downtime and ensure that end-users experience minimal disruptions.

How does a senior production support analyst typically interact with development and operations teams to resolve incidents?

As a Senior Production Support Analyst, collaboration with both development and operations teams is essential when resolving incidents. Analysts often serve as the bridge between these groups, facilitating communication to quickly identify root causes and implement solutions. This may involve participating in incident review meetings, coordinating with developers for code-related issues, and working alongside operations to address infrastructure concerns. Effective analysts also document resolution steps and ensure knowledge is shared across teams to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a senior production support analyst, and why are they important?

To thrive as a Senior Production Support Analyst, you need strong analytical skills, deep understanding of IT systems, and experience with incident management, often supported by a degree in computer science or a related field. Familiarity with monitoring tools (like Splunk or AppDynamics), ticketing systems (such as ServiceNow), and scripting languages is typically required. Exceptional problem-solving, communication, and customer service skills help you effectively resolve issues and collaborate with technical and business stakeholders. These skills ensure minimal downtime, prompt issue resolution, and reliable system performance crucial for business operations.

What is the difference between Senior Production Support Analyst vs Production Support Analyst?

AspectSenior Production Support AnalystProduction Support Analyst
Required CredentialsBachelor's degree, relevant certifications (ITIL, certifications in specific platforms)Bachelor's degree, similar certifications often required
Work EnvironmentFast-paced IT operations, financial services, or tech companiesIT support teams across various industries
Employer & Industry UsageFinancial institutions, tech firms, large corporationsSimilar industries, often entry to mid-level roles
Search & Comparison IntentUnderstanding senior-level responsibilities and qualificationsEntry to mid-level support roles

The main difference between a Senior Production Support Analyst and a Production Support Analyst lies in experience, responsibilities, and seniority. Senior analysts typically handle more complex issues, mentor junior staff, and have greater decision-making authority. Both roles require similar technical skills and certifications, but the senior position demands more experience and leadership capabilities.

Is a senior production support analyst a stressful job?

A senior production support analyst role can be stressful due to the need to quickly resolve technical issues, ensure system stability, and meet tight deadlines. The job often involves working in high-pressure environments, requiring strong problem-solving skills and the ability to handle urgent situations effectively.

What cities in Texas are hiring for Senior Production Support Analyst jobs?

Cities in Texas with the most Senior Production Support Analyst job openings:

Senior Production Support Analyst jobs near you
Infographic showing various Senior Production Support Analyst job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,877 per year, or $37.4 per hour.

Production Support Analyst

HCVT

Fort Worth, TX • On-site

Full-time

Posted 6 days ago

Key responsibilities

  • Investigates, resolves, or escalates support requests related to custom developed accounting/tax systems and vendor software.

  • Monitors ticket backlog and prioritizes support tasks to meet client service levels.

  • Contributes to the creation and updating of technical and end-user support documentation.

Job description

Come for the Challenge. Stay for the Experience.
At HCVT, we believe every challenge presents an opportunity to positively impact our clients and people. Talented and ambitious individuals who seek limitless professional opportunities thrive at HCVT. Our team is known for its technical skill and ability to help clients address complex business issues all while investing in and supporting our people to provide a rewarding employee experience.
What We Do and Who We Serve
We offer Tax, Audit, Advisory, and Business Management services to our clients, which include private and public companies, high-net-worth individuals, and family offices. We also specialize in serving clients across the following industries: Private Equity, Real Estate & Hospitality, Media & Entertainment, High-Net-Worth Individuals, Manufacturing & Distribution, Professional Services Firms, Technology, Healthcare, Nonprofit Organizations, and Affordable Housing.
We Live Our Core Values
Our values guide us in our day-to-day interactions with our clients and each other-Integrity at our Core; Building Success Together; Passion for Excellence; and Diversity, Equity, & Inclusion. We are focused and committed to the needs of our clients and our team.
Discover How Far You Can Go.
Opportunities abound at HCVT. Our firm has experienced steady growth since its founding in 1991 and continues to expand its client service offerings, creating new opportunities for professionals to grow their careers. We make significant investments in training and provide interesting, diverse, and intellectually stimulating work for our teams-the kind of work that helps you develop and refine your skills to advance in the profession.
Hybrid Work
HCVT currently offers a hybrid work model that allows eligible employees to work both remotely and in the office, based on business needs and team coordination. When working remotely, employees are expected to meet the same performance standards, adhere to the same policies, and maintain the same level of communication, collaboration, and responsiveness as working in the office. Please note that this arrangement is not guaranteed and subject to change at any time. We will strive to provide reasonable notice of any changes to your work location or schedule whenever possible.
As a Production Support Analyst, you will be responsible for the following:
  • Investigates, resolves, or escalates incoming support requests from internal and external clients for custom developed accounting / tax systems and vendor software
  • Proactively communicates issues to management and development teams as needed
  • Monitors ticket backlog and prioritizes effectively to meet client service levels
  • Contributes to continuous creation of, and updates to, technical and end-user support documentation
  • Participates in change management and release management

To be successful, these are the skills and experience you will need:
  • Bachelor's degree in information systems, accounting, or related field required; accounting education / experience a plus
  • Proficient using MS SQL and Excel
  • Demonstrable experience using Microsoft Business Intelligence technologies, such as SSRS
  • Self-starter with ability to work independently with minimal supervision
  • Strong analytical and problem solving, and creative thinking skills
  • Excellent written, oral communication and documentation skills; able to communicate complex technical answers to non-technical people
  • Customer service-oriented
  • Flexible with changes in hours during busy season and able to assist after hours / on weekends if needed

You Matter - HCVT provides a variety of benefits and perks that help sustain a healthy and thriving work environment.
  • Visit the Benefits section to learn more

Connect with us:
LinkedIn, Instagram, Facebook, HCVT Website
#LI-GC1
#LI-Hybrid
The ordinance requires employers to state, in all job solicitations, postings and advertisements, that the employer will consider applicants in a manner consistent with the requirements of the Fair Chance Initiative.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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About HCVT

Sourced by ZipRecruiter

Industry

Accounting services

Company size

501 - 1,000 Employees

Headquarters location

Camarillo, CA, US

Year founded

1991

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