Product Success Manager Jobs (NOW HIRING)

Designed to serve a content-driven media landscape, Prodigious brings together specialist production expertise in video, digital and print to design, produce and deliver brand content across all channels, using the best talent, workflow processes and tools.

We boast 3,500 employees operating out of over 40 locations worldwide and complemented by best-in-class production talent sourced via our owned crowd-sourcing platform.

Combining these highly-skilled cross-media producers within our strategically located Creative Campuses, on-site client studios and time zone-aligned offshore platforms, we build innovative and agile production models that deliver more content for less.

Citi, GSK, L'Oreal, Nestle, P&G, Renault, Sanofi and Walmart are amongst our global clients for whom we have successfully rolled out these models.

Over the past three years and together with their agencies, they have won us some of the most acclaimed accolades worldwide including 28 Cannes Lions, 5 Clios, 7 D&ADs and 9 EPICAs, to name but a few.

The Director of Production Success for the Technology Team is a senior individual contributor role responsible for driving the adoption, value realization, and overall success of our technology solutions across a portfolio of global and local accounts. This role partners closely with senior client stakeholders and internal teams such as the Growth and Solutions team to ensure our products deliver measurable business outcomes, foster long-term client satisfaction, and identify opportunities for growth. The ideal candidate is a strategic, data-driven professional who can influence at the executive level and act as the primary advocate for product success. They are equally comfortable discussing technical details with clients and collaborating with engineering teams.

• Define and execute the strategy for product success across all technology solutions, ensuring alignment with company objectives.
• Serve as the primary point of contact for the Growth/Solutions team to identify capabilities and workflows that will support the client need.
• Assist in client pitches where needed to provide a client facing technological 'deep dive' knowledge of the product.
• Serve as the primary point of contact for product adoption and success, building trusted relationships with senior client stakeholders.
• Lead onboarding and change management for large-scale technology rollouts, ensuring smooth implementation and user adoption.
• Monitor and analyse product usage, adoption metrics, and health scores; proactively address risks and identify opportunities for expansion.
• Collaborate with Product, Engineering, Operations, and Commercial teams to influence the roadmap and ensure seamless delivery of technology-driven solutions.
• Conduct executive-level business reviews, presenting KPIs, ROI, and innovation roadmaps to senior client and internal leadership.
• Act as the voice of the client internally to inform product development and strategic planning.
• Drive up-sell and cross-sell opportunities within existing accounts by aligning client needs with technology offerings.

• Bachelor's degree (Master's preferred) in Business, Technology, Marketing, or related field.
• 10+ years' experience in product success, enterprise account management, or technology program leadership (preferably in creative production, marketing tech, or SaaS environments).
• Proven track record of managing large enterprise accounts and driving product adoption at scale.
• Strong understanding of digital/creative production workflows and supporting technologies.
• Exceptional executive presence, negotiation, and stakeholder management skills with C-suite clients.
• Highly analytical and data-driven, with experience creating and reporting on success metrics.
• Familiarity with enterprise-level project management and CRM systems (e.g., Jira, Asana, Salesforce).

What We Offer:

• Opportunity to lead product success for cutting-edge technology solutions serving some of the world's most recognized brands.
• A global, collaborative, and innovative culture where your expertise will have significant impact.
• Professional growth and visibility at the executive level across our international network.

Our Publicis Groupe motto "Viva La Difference" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMTTACompliance@publicis.com.

All your information will be kept confidential according to EEO guidelines.