As the Customer Experience & Product Success Lead, you will own the customer journey after the sale ... Strong organizational skills and ability to manage multiple customer issues simultaneously
Quick apply
As the Customer Experience & Product Success Lead, you will own the customer journey after the sale ... Strong organizational skills and ability to manage multiple customer issues simultaneously
Success Manager
Peachtree City, GA · On-site
The Customer Success Manager will be responsible for the retention, adoption, expansion and ongoing usage of ClickDimensions products throughout the customer lifecycle and into renewal. Additionally ...
Success Manager
Peachtree City, GA · On-site
The Customer Success Manager will be responsible for the retention, adoption, expansion and ongoing usage of ClickDimensions products throughout the customer lifecycle and into renewal. Additionally ...
As the Customer Experience & Product Success Lead, you will own the customer journey after the sale ... Strong organizational skills and ability to manage multiple customer issues simultaneously
As the Customer Experience & Product Success Lead, you will own the customer journey after the sale ... Strong organizational skills and ability to manage multiple customer issues simultaneously
As the Customer Experience & Product Success Lead, you will own the customer journey after the sale ... Strong organizational skills and ability to manage multiple customer issues simultaneously
As the Customer Experience & Product Success Lead, you will own the customer journey after the sale ... Strong organizational skills and ability to manage multiple customer issues simultaneously
Customer Success Manager, Scale
Chicago, IL · On-site
$108K - $129K/yr
Scaled Customer Success Manager Chicago, Illinois Fin is the AI Customer Agent company on a mission ... Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers ...
Customer Success Manager, Scale
Chicago, IL · On-site
$108K - $129K/yr
Scaled Customer Success Manager Chicago, Illinois Fin is the AI Customer Agent company on a mission ... Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers ...
Customer Success Manager
Encinitas, CA · On-site
$86K - $117K/yr
Experience managing revenue retention and product adoption of customers in a technical customer success or technical account management role * A background in manufacturing, ideally in custom part or ...
Customer Success Manager
Encinitas, CA · On-site
$86K - $117K/yr
Experience managing revenue retention and product adoption of customers in a technical customer success or technical account management role * A background in manufacturing, ideally in custom part or ...
Success Manager
Atlanta, GA · Remote
The Customer Success Manager will be responsible for the retention, adoption, expansion and ongoing usage of ClickDimensions products throughout the customer lifecycle and into renewal. Additionally ...
Success Manager
Atlanta, GA · Remote
The Customer Success Manager will be responsible for the retention, adoption, expansion and ongoing usage of ClickDimensions products throughout the customer lifecycle and into renewal. Additionally ...
Customer Success Manager Customer Success Managers are the bridge between sales and customer ... or product management. In addition to supporting clients during onboarding, you will foster ...
Customer Success Manager Customer Success Managers are the bridge between sales and customer ... or product management. In addition to supporting clients during onboarding, you will foster ...
Customer Success Managers are the bridge between sales and customer success. You will provide ... or product management. In addition to supporting clients during onboarding, you will foster ...
Customer Success Managers are the bridge between sales and customer success. You will provide ... or product management. In addition to supporting clients during onboarding, you will foster ...
Product Support & Success Manager
Fort Lauderdale, FL · On-site +1
As the Product Support & Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with ...
Product Support & Success Manager
Fort Lauderdale, FL · On-site +1
As the Product Support & Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with ...
Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...
Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...
Customer Success Managers are the bridge between sales and customer success. You will provide ... or product management. In addition to supporting clients during onboarding, you will foster ...
Customer Success Managers are the bridge between sales and customer success. You will provide ... or product management. In addition to supporting clients during onboarding, you will foster ...
Customer Success Managers are the bridge between sales and customer success. You will provide ... or product management. In addition to supporting clients during onboarding, you will foster ...
Quick apply
Customer Success Managers are the bridge between sales and customer success. You will provide ... or product management. In addition to supporting clients during onboarding, you will foster ...
Customer Success Managers are the bridge between sales and customer success. You will provide ... or product management. In addition to supporting clients during onboarding, you will foster ...
Customer Success Managers are the bridge between sales and customer success. You will provide ... or product management. In addition to supporting clients during onboarding, you will foster ...
Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...
Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...
Customer Success Manager
PA · Remote
Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...
Customer Success Manager
PA · Remote
Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...
Customer Success Manager
Lehi, UT · On-site
Expand customer accounts by introducing other company products and services * Create customer champions and advocates Customer Success Manager Qualifications Include: * 1+ year of experience as a B2B ...
Customer Success Manager
Lehi, UT · On-site
Expand customer accounts by introducing other company products and services * Create customer champions and advocates Customer Success Manager Qualifications Include: * 1+ year of experience as a B2B ...
Customer Success Manager
Newark, CA · On-site
Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...
Customer Success Manager
Newark, CA · On-site
Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...
Senior Customer Success Manager The Senior Customer Success Manager is responsible for driving ... Drive product adoption and utilization across customer environments to ensure customers achieve ...
Senior Customer Success Manager The Senior Customer Success Manager is responsible for driving ... Drive product adoption and utilization across customer environments to ensure customers achieve ...
Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...
Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...
Product Success Manager information
See salary details
$51.5K - $64.7K
0% of jobs
$64.7K - $78K
1% of jobs
$78K - $91.2K
3% of jobs
$91.2K - $104.4K
4% of jobs
$104.4K - $117.6K
5% of jobs
$117.6K - $130.9K
5% of jobs
$136.5K is the 25th percentile. Wages below this are outliers.
$130.9K - $144.1K
14% of jobs
$144.1K - $157.3K
5% of jobs
The median wage is $165.9K / yr.
$157.3K - $170.5K
18% of jobs
$180.6K is the 75th percentile. Wages above this are outliers.
$170.5K - $183.8K
24% of jobs
$183.8K - $197K
19% of jobs
$51.5K
$159.4K
$197K
How much do product success manager jobs pay per year?
As of Aug 12, 2026, the average yearly pay for product success manager in the United States is $159,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,000.00 and $197,000.00 per year, depending on experience, location, and employer.
What is a product success manager?
A Product Success Manager is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's product. They act as a bridge between the product team and customers, helping to onboard users, address issues, gather feedback, and drive product adoption and satisfaction. Their role often involves collaborating with sales, support, and development teams to improve the product and enhance the overall customer experience. By understanding customer needs and product capabilities, Product Success Managers help maximize the value delivered to both customers and the business.
What are the key skills and qualifications needed to thrive as a product success manager, and why are they important?
To thrive as a Product Success Manager, you need strong skills in product management, customer success, data analysis, and a background in business or technology, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and product management software such as Salesforce, Jira, or Gainsight is typically required. Exceptional communication, problem-solving, and relationship-building abilities help drive customer satisfaction and cross-functional collaboration. These competencies are crucial for ensuring clients achieve value from products, leading to higher retention, growth, and overall success.
What is the difference between Product Success Manager vs Customer Success Manager?
| Aspect | Product Success Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Ensuring product adoption and success through product features and performance | Building and maintaining customer relationships to ensure satisfaction and retention |
| Work Environment | Collaborates closely with product development, marketing, and sales teams | Works directly with clients, support teams, and sales teams |
| Required Skills | Product knowledge, technical understanding, communication skills | Customer relationship management, communication, problem-solving |
| Industry Usage | Tech, SaaS, software companies | Tech, SaaS, service industries |
While both roles focus on customer success, the Product Success Manager emphasizes product performance and adoption, working closely with product teams. The Customer Success Manager centers on client relationships and satisfaction, often acting as the voice of the customer within the company.
How does a product success manager typically collaborate with product, sales, and support teams to drive customer satisfaction?
Product Success Managers act as a bridge between customers and internal teams by gathering feedback, identifying pain points, and communicating customer needs to product development. They work closely with sales teams to ensure a smooth onboarding experience for clients and coordinate with support teams to resolve issues quickly. Regular cross-functional meetings, shared project management tools, and clear documentation are all part of their collaborative workflow. This approach helps ensure that the product evolves in line with user needs and that customers receive consistent, high-quality support.
More about Product Success Manager jobs
What cities are hiring for Product Success Manager jobs? Cities with the most Product Success Manager job openings:
What states have the most Product Success Manager jobs? States with the most job openings for Product Success Manager jobs include:
What job categories do people searching Product Success Manager jobs look for? The top searched job categories for Product Success Manager jobs are:
- Project Success Manager
- Full Time Senior Customer Success Manager
- Shopify Customer Success Manager
- Full Time Customer Success
- Full Time Technical Customer Success Manager
- Customer Success Manager Salary
- Full Time Customer Success Manager Edtech
- Remote Senior Customer Success
- Customer Success Manager Hybrid
- Senior Customer Success Manager Edtech
Full-time
Re-posted 17 days ago
Job description
Position Overview
RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.
As the Customer Experience & Product Success Lead, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.
This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.
Requirements
- Bachelor's degree or equivalent experience
- 3–6 years of experience in one or more of the following areas:
- Customer success or customer support in a SaaS environment
- Product support or technical customer care
- EdTech platform support or implementation
- Strong written communication skills with the ability to clearly explain software functionality to non-technical users
- Demonstrated ability to troubleshoot product issues and guide users through solutions
- Experience using SaaS platforms and help desk tools
- Strong organizational skills and ability to manage multiple customer issues simultaneously
- Customer-first mindset and commitment to high-quality user experiences
Preferred Requirements:
- Experience working in or directly supporting the education sector (e.g., K-12 schools, districts, teachers, or students), with an understanding of how educators and administrators actually use software day to day
- Familiarity with AI tools or generative AI applications.
- Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
- Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
- Experience creating help center documentation or knowledge bases
- Ability to reproduce bugs and clearly document technical issues
Benefits
- Competitive base salary + performance incentives
- Professional development opportunities