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Product Success Manager Jobs (NOW HIRING)

WebPT

Success Manager

As part of the WebPT Success Team, you will be responsible for ensuring your portfolio of Members ... Proactively manage accounts with multiple product lines. * Serve as an agent of change internally ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

Customer Success Managers are the bridge between sales and customer success. You will provide ... or product management. In addition to supporting clients during onboarding, you will foster ...

Evoplay

Customer Success Manager

Customer Success Manager , : , ' , B2B-. ': * B2B . * . * . * , . * support, product tech . * . * . : * 1+ Customer Success Manager, Technical/Product Support specialist , QA, Project/Product Manager ...

Metroll

Customer Success Manager

Fontana, CA

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the ... Develop a deep understanding of product features and benefits * Develop a deep understanding of ...

Revvo

Customer Success Manager

San Mateo, CA

You'll be responsible for managing customer relationships, driving effective product adoption and ... Own the success of our customers, ensuring they realize the full value of Revvo * Drive product ...

Decisions

Customer Success Manager

Virginia Beach, VA · On-site

Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that ... Drive product adoption and success * Consistently deliver on economic and customer centric ...

Fin

Scaled Customer Success Manager

Chicago, IL · On-site +1

$108K - $129K/yr

As a Scaled Customer Success Manager, you'll be the customer's trusted guide-helping them adopt and ... Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers ...

Addison Group

Customer Success Manager

Centennial, CO

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 ... Partner with Sales, Operations, Production, Quality, Engineering, and Supply Chain teams to support ...

New

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

You will act as a trusted advisor to your accounts, partnering closely with Sales, Product, and ... of experience in Customer Success, Account Management, or a similar post-sale role in SaaS ...

Canopy Works

Customer Success Manager

OR · Remote

Customer Success Manager (CSM) Location: Remote Northeast, US (with travel to customer locations up ... Support), Product Operations, and Leadership to ensure a world-class customer journey. Role ...

Bee Genius

Customer Success Manager

Oakland, CA

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At ... Provide product demonstrations and training to customers * Collaborate with cross-functional teams ...

KMS Lighthouse

Customer Success Manager

Irving, TX · On-site

The Customer Success Manager is an advocate for KMS Lighthouse and for the client to ensure ... Develop deep understanding of the product to address the business needs of your clients.

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Product Success Manager information

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$51.5K

$159.4K

$197K

How much do product success manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for product success manager in the United States is $159,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,000.00 and $197,000.00 per year, depending on experience, location, and employer.

What is a Product Success Manager?

A Product Success Manager is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's product. They act as a bridge between the product team and customers, helping to onboard users, address issues, gather feedback, and drive product adoption and satisfaction. Their role often involves collaborating with sales, support, and development teams to improve the product and enhance the overall customer experience. By understanding customer needs and product capabilities, Product Success Managers help maximize the value delivered to both customers and the business.

What are the key skills and qualifications needed to thrive as a Product Success Manager, and why are they important?

To thrive as a Product Success Manager, you need strong skills in product management, customer success, data analysis, and a background in business or technology, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and product management software such as Salesforce, Jira, or Gainsight is typically required. Exceptional communication, problem-solving, and relationship-building abilities help drive customer satisfaction and cross-functional collaboration. These competencies are crucial for ensuring clients achieve value from products, leading to higher retention, growth, and overall success.

What is the difference between Product Success Manager vs Customer Success Manager?

AspectProduct Success ManagerCustomer Success Manager
Primary FocusEnsuring product adoption and success through product features and performanceBuilding and maintaining customer relationships to ensure satisfaction and retention
Work EnvironmentCollaborates closely with product development, marketing, and sales teamsWorks directly with clients, support teams, and sales teams
Required SkillsProduct knowledge, technical understanding, communication skillsCustomer relationship management, communication, problem-solving
Industry UsageTech, SaaS, software companiesTech, SaaS, service industries

While both roles focus on customer success, the Product Success Manager emphasizes product performance and adoption, working closely with product teams. The Customer Success Manager centers on client relationships and satisfaction, often acting as the voice of the customer within the company.

How does a Product Success Manager typically collaborate with product, sales, and support teams to drive customer satisfaction?

Product Success Managers act as a bridge between customers and internal teams by gathering feedback, identifying pain points, and communicating customer needs to product development. They work closely with sales teams to ensure a smooth onboarding experience for clients and coordinate with support teams to resolve issues quickly. Regular cross-functional meetings, shared project management tools, and clear documentation are all part of their collaborative workflow. This approach helps ensure that the product evolves in line with user needs and that customers receive consistent, high-quality support.
More about Product Success Manager jobs
What cities are hiring for Product Success Manager jobs? Cities with the most Product Success Manager job openings:
What states have the most Product Success Manager jobs? States with the most job openings for Product Success Manager jobs include:
What job categories do people searching Product Success Manager jobs look for? The top searched job categories for Product Success Manager jobs are:
Product Success Manager jobs near you
Infographic showing various Product Success Manager job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $159,405 per year, or $76.6 per hour.
Success Manager

Success Manager

WebPT

Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

Who We Are Looking For
WebPT is looking for a world class Success Manager who can execute a One to Many approach to help Members' strategic business goals and how our product suite can contribute to their execution and overall success.
As part of the WebPT Success Team, you will be responsible for ensuring your portfolio of Members are getting the most out of their WebPT membership. You will partner with outpatient rehab therapy practices across the United States, helping them achieve their goals and desired outcomes on their path to greatness. You will educate Members about new functionalities, best practices and industry developments that increase the value WebPT delivers to their practice. You will help members leverage business analytics and promote solid data-driven practices. You will develop a deep understanding of Member engagement and the WebPT platform; to create and evolve best practices around our technology.
What You'll Be Doing As A Part of Our Team
  • Create and maintain raving fans throughout your book of business
  • Serve as the main point of contact for Members and own all aspects of the relationship
  • Retain and grow your book of business
  • Track and closely monitor account health: concerns expressed via NPS surveys, proactively identify risk and initiate the necessary action plans to prevent churn
  • Provide input to the Training team to ensure that curriculum and application notes help Members understand actions they need to take to ensure ongoing value as our products and the industry evolve.
  • Deliver a proactive client engagement experience for the Members you serve
  • Plan for and conduct on and off-site Executive Business Reviews with Members to drive strategy and partnership.
  • Proactively manage accounts with multiple product lines.
  • Serve as an agent of change internally and externally, always pushing toward greater performance and outcomes individually, as a team, and as an organization.
  • Assist Members in navigating the correct support paths.
  • Create and maintain strategic success plans for Member accounts outlining proactive objectives and activities adhering to appropriate cadences and deadlines.
  • Identify upsell and cross-sell opportunities and facilitate handoff to the Sales Team to close.
  • Identify areas for improvement, not only in our products and services, but also in the Member Success function. Create and maintain open lines of communication with relevant stakeholders in Sales, Marketing, Product and Engineering to deliver a world-class Member experience.
  • Maintain strict confidentiality and compliance, adhering to all HIPAA regulations.
  • Perform other duties, as assigned.

What You Should Have to Qualify
  • Able & willing to travel 25% - 30% of the time to meet with Members
  • 2 years of Customer Success Management experience or a combination of outpatient clinic or other account management type experience
  • Exceptional communication, account management, project management, and problem-solving skills.
  • Innovative and creative with an eye for process improvement and program development.
  • Analytical and logical ability to understand business analytics and workflows, and how they map to base application functionality.
  • Planning and coordination of activities across many different levels within, and across internal and external teams.
  • Empathy for our customers, while protecting the interest of our company and its assets.
  • Organized and systematic, with great attention to detail.
  • Simultaneous management of many complex projects within a book of business.
  • Quick learner of medical terminology and practices and able to communicate those to others.
  • Excellent ability to organize, process and interpret data analytics and KPIs. Proven ability to provide clear, actionable recommendations for improvement based on the resulting data.
  • Excellent ability to perform with a professional demeanor while utilizing sound judgement and time management skills.
  • Professional attitude with a proven ability to navigate intense situations under pressure when they arise.
  • Work well autonomously while being a highly contributing member of the team, delivering results beyond expectations.
  • Proven ability to work with, connect to, and influence people internally and externally.
  • Strong writer and speaker: documents, presentations, webinars, and events.
  • Support Development/QA, SysOps, Onboarding, and other departments.

Ideally, You Would Also Have These
  • Successful track record working with online SaaS products and services.
  • Understanding of operations and day to day processes and procedures of typical SaaS environments
  • BA or BS degree
  • Experience in business operations.
  • Experience in the medical field, ideally physical therapy and/or billing.

Culture is at our Core
  • Service: Create Raving Fans
  • Accountability: F Up; Own Up
  • Attitude: Possess True Grit
  • Personality: Be Minty
  • Work Ethic: Be Rock Solid
  • Community Outreach: Give Back
  • Health and Wellness: Live Better
  • Resource Efficiency: Do Más With Menos

About Us
Here, we work hard-but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you're a can-do kinda person who loves to help Members win and enjoys working from just about anywhere-then you'll fit right in. We've got big plans, but we can't achieve them without you. Join us, and let's achieve greatness.
Company Perks
  • Ample Time Off for fun and rest
  • Work from nearly anywhere in the US
  • Time Off to make an impact through volunteering
  • Multiple Employee Resource Groups (ERGs)
  • Health, Dental, Vision, 401k, HSA, any many other benefits
  • Authenticity and Acceptance

At WebPT, we're dedicated to fair and competitive compensation based upon our industry peer benchmarks. While job postings offer a pay range as a general reference, the final offer depends on candidate qualifications and experience. Our aim is to provide equitable compensation that recognizes your unique skills and contributions. During interviews, we'll discuss your qualifications and expectations, striving for a competitive and fair offer. The initial hiring range for this position is: $70,000 - $80,000 as well as eligibility for variable compensation.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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