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Product Success Manager Jobs (NOW HIRING)

Mojo

Customer Success Manager

Richardson, TX · On-site

$40K - $42K/yr

Showcase the capabilities of our products and how they can solve customer problems. * Develop and ... Customer Success Manager Requirements: * Must be local to the Dallas area * Strong computer skills

StarTech.com Ltd.

Customer Success Manager

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...

StarTech.com

Customer Success Manager

Newark, CA

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...

Streamline Healthcare Solutions

OR

$70K - $95K/yr

Job Summary for the Customer Success Manager Customer Success Managers are responsible for managing ... Frequent communication and meetings with other team members including product managers, developers ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220 ... You will act as a trusted advisor to your accounts, partnering closely with Sales, Product, and ...

P3 Hotel Software

Customer Success Manager

Boulder, CO · On-site +1

We are open and transparent so that we can continually look for ways to improve our products and ... The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ...

Metroll

Customer Success Manager

Fontana, CA

$50K - $70K/yr

The Customer Success Manager is responsible for monitoring and maximizing the customer experience ... Develop a deep understanding of product features and benefits * Develop a deep understanding of ...

Justworks

Customer Success Manager

New York, NY · On-site

These are best summed up in our company values, which are reflected in our product and in our team ... As a Customer Success Manager, you will develop strong relationships with your customers and ensure ...

Citian

Customer Success Manager

Washington, DC · Remote

The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate ...

Fin

Scaled Customer Success Manager

Chicago, IL · On-site +1

$108K - $129K/yr

As a Scaled Customer Success Manager, you'll be the customer's trusted guide-helping them adopt and ... Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers ...

JetInsight

Operator Success Manager

San Mateo, CA · On-site +1

Driving adoption and usage of JetInsight's product and managing customer relationships * Creating business success goals for operators, and proactively tracking metrics and engagement to ensure ...

Morgan Stanley

Client Success Manager

Sandy, UT · On-site

Client Success Management: The Client Success Management (CSM) organization provides ongoing ... Stay informed about product updates and proactively share relevant changes or improvements with ...

Morgan Stanley

Client Success Manager

Sandy, UT · On-site

Client Success Management: The Client Success Management (CSM) organization provides ongoing ... Stay informed about product updates and proactively share relevant changes or improvements with ...

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 ... Partner with Sales, Operations, Production, Quality, Engineering, and Supply Chain teams to support ...

KMS Lighthouse

Customer Success Manager

Irving, TX · On-site

The Customer Success Manager is an advocate for KMS Lighthouse and for the client to ensure ... Develop deep understanding of the product to address the business needs of your clients.

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Product Success Manager information

See salary details

$51.5K

$159.4K

$197K

How much do product success manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for product success manager in the United States is $159,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,000.00 and $197,000.00 per year, depending on experience, location, and employer.

What is a Product Success Manager?

A Product Success Manager is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's product. They act as a bridge between the product team and customers, helping to onboard users, address issues, gather feedback, and drive product adoption and satisfaction. Their role often involves collaborating with sales, support, and development teams to improve the product and enhance the overall customer experience. By understanding customer needs and product capabilities, Product Success Managers help maximize the value delivered to both customers and the business.

What are the key skills and qualifications needed to thrive as a Product Success Manager, and why are they important?

To thrive as a Product Success Manager, you need strong skills in product management, customer success, data analysis, and a background in business or technology, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and product management software such as Salesforce, Jira, or Gainsight is typically required. Exceptional communication, problem-solving, and relationship-building abilities help drive customer satisfaction and cross-functional collaboration. These competencies are crucial for ensuring clients achieve value from products, leading to higher retention, growth, and overall success.

What is the difference between Product Success Manager vs Customer Success Manager?

AspectProduct Success ManagerCustomer Success Manager
Primary FocusEnsuring product adoption and success through product features and performanceBuilding and maintaining customer relationships to ensure satisfaction and retention
Work EnvironmentCollaborates closely with product development, marketing, and sales teamsWorks directly with clients, support teams, and sales teams
Required SkillsProduct knowledge, technical understanding, communication skillsCustomer relationship management, communication, problem-solving
Industry UsageTech, SaaS, software companiesTech, SaaS, service industries

While both roles focus on customer success, the Product Success Manager emphasizes product performance and adoption, working closely with product teams. The Customer Success Manager centers on client relationships and satisfaction, often acting as the voice of the customer within the company.

How does a Product Success Manager typically collaborate with product, sales, and support teams to drive customer satisfaction?

Product Success Managers act as a bridge between customers and internal teams by gathering feedback, identifying pain points, and communicating customer needs to product development. They work closely with sales teams to ensure a smooth onboarding experience for clients and coordinate with support teams to resolve issues quickly. Regular cross-functional meetings, shared project management tools, and clear documentation are all part of their collaborative workflow. This approach helps ensure that the product evolves in line with user needs and that customers receive consistent, high-quality support.
More about Product Success Manager jobs
What cities are hiring for Product Success Manager jobs? Cities with the most Product Success Manager job openings:
What states have the most Product Success Manager jobs? States with the most job openings for Product Success Manager jobs include:
What job categories do people searching Product Success Manager jobs look for? The top searched job categories for Product Success Manager jobs are:
Product Success Manager jobs near you
Infographic showing various Product Success Manager job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $159,405 per year, or $76.6 per hour.
Customer Success Manager

Customer Success Manager

Mojo

Richardson, TX • On-site

$40K - $42K/yr

Full-time

PTO

Posted 23 days ago

Job description

Customer Success Manager

Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power differentiated, simplified customer experiences. The Customer Success Manager is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, driving adoption and outcomes leading to renewals, expansion, advocacy, and solution growth opportunities. The ideal candidate will be genuinely curious about customers’ needs, have a strong technical background.

Customer Success Manager Job Description

  • Harness your passion for human connection and tech expertise to create transformative experiences.
  • Engage in complex technical discussions to unravel customer challenges and craft elegant solutions.
  • Showcase the capabilities of our products and how they can solve customer problems.
  • Develop and maintain strong relationships with customers and proactively identify opportunities for growth and expansion, acting as their primary point of contact and trusted advisor.
  • Monitor and analyze customer health metrics and develop action plans to address areas of concern.
  • Complete sales transactions and maintain records.
  • Help the sales team to acquire new customers.
  • Maintain punctuality and adherence to assigned work schedules to ensure optimal coverage for customer service inquiries.
  • Provide general admin support.

Customer Success Manager Requirements:

  • Must be local to the Dallas area
  • Strong computer skills
  • Must possess a customer-oriented attitude, excellent communication, and presentation skills
  • Must have good problem-solving aptitude and the ability to work well with teams
  • Must possess meticulous planning and execution skills
  • Applicants should be comfortable working in a fast-paced environment
  • Must be able to efficiently process sales and customer upgrades

Customer Success Manager Work History and Educational Requirements

  • Bachelor’s degree in business, marketing, or related field is preferred
  • Previous experience in a customer service or customer facing role
  • Must be proactive, persistent, and assertive, and demonstrate a high level of commitment
  • Able to maintain a professional and welcoming demeanor throughout all customer interactions

Please submit your résumé to apply to become our newest Customer Success Manager!

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About Mojo

Sourced by ZipRecruiter

Industry

Software development

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Year founded

2021

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