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Product Success Manager Jobs (NOW HIRING)

Fin

Scaled Customer Success Manager

Chicago, IL · On-site +1

$108K - $129K/yr

As a Scaled Customer Success Manager, you'll be the customer's trusted guide-helping them adopt and ... Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers ...

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 ... Partner with Sales, Operations, Production, Quality, Engineering, and Supply Chain teams to support ...

New

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

You will act as a trusted advisor to your accounts, partnering closely with Sales, Product, and ... of experience in Customer Success, Account Management, or a similar post-sale role in SaaS ...

Canopy Works

Customer Success Manager

OR · Remote

Customer Success Manager (CSM) Location: Remote Northeast, US (with travel to customer locations up ... Support), Product Operations, and Leadership to ensure a world-class customer journey. Role ...

KMS Lighthouse

Customer Success Manager

Irving, TX · On-site

The Customer Success Manager is an advocate for KMS Lighthouse and for the client to ensure ... Develop deep understanding of the product to address the business needs of your clients.

Virtual Peaker

Client Success Manager

Louisville, KY · Remote

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the ... Collaborate with Implementation, Product, Marketing, and other internal teams to set expectations ...

Virtual Peaker

Client Success Manager

Louisville, KY · Remote

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the ... Collaborate with Implementation, Product, Marketing, and other internal teams to set expectations ...

Trak Group

Customer Success Manager

Mason, OH · Hybrid

... while using our products and services. This role involves building strong relationships ... manage customer success plans to drive satisfaction and loyalty. - Act as a customer advocate ...

Campfire

Customer Success Manager

Manhattan, NY

Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a ... You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class ...

Flip CX

Customer Success Manager

Marina Del Rey, CA

$80K - $110K/yr

Our philosophy on growth is to be the most impactful product in our customers' tech stack, their ... Success Manager, you will: * Lead product implementation (often before the sale is closed ...

GetChange Corp

Customer Success Manager

San Francisco, CA · On-site +1

$75K - $90K/yr

You're the key link between the sales, finance, and product teams at Change, facilitating a smooth ... success, account management, or sales * Great at building processes from the ground up, detail ...

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Product Success Manager information

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$51.5K

$159.4K

$197K

How much do product success manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for product success manager in the United States is $159,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,000.00 and $197,000.00 per year, depending on experience, location, and employer.

What is a Product Success Manager?

A Product Success Manager is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's product. They act as a bridge between the product team and customers, helping to onboard users, address issues, gather feedback, and drive product adoption and satisfaction. Their role often involves collaborating with sales, support, and development teams to improve the product and enhance the overall customer experience. By understanding customer needs and product capabilities, Product Success Managers help maximize the value delivered to both customers and the business.

What are the key skills and qualifications needed to thrive as a Product Success Manager, and why are they important?

To thrive as a Product Success Manager, you need strong skills in product management, customer success, data analysis, and a background in business or technology, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and product management software such as Salesforce, Jira, or Gainsight is typically required. Exceptional communication, problem-solving, and relationship-building abilities help drive customer satisfaction and cross-functional collaboration. These competencies are crucial for ensuring clients achieve value from products, leading to higher retention, growth, and overall success.

What is the difference between Product Success Manager vs Customer Success Manager?

AspectProduct Success ManagerCustomer Success Manager
Primary FocusEnsuring product adoption and success through product features and performanceBuilding and maintaining customer relationships to ensure satisfaction and retention
Work EnvironmentCollaborates closely with product development, marketing, and sales teamsWorks directly with clients, support teams, and sales teams
Required SkillsProduct knowledge, technical understanding, communication skillsCustomer relationship management, communication, problem-solving
Industry UsageTech, SaaS, software companiesTech, SaaS, service industries

While both roles focus on customer success, the Product Success Manager emphasizes product performance and adoption, working closely with product teams. The Customer Success Manager centers on client relationships and satisfaction, often acting as the voice of the customer within the company.

How does a Product Success Manager typically collaborate with product, sales, and support teams to drive customer satisfaction?

Product Success Managers act as a bridge between customers and internal teams by gathering feedback, identifying pain points, and communicating customer needs to product development. They work closely with sales teams to ensure a smooth onboarding experience for clients and coordinate with support teams to resolve issues quickly. Regular cross-functional meetings, shared project management tools, and clear documentation are all part of their collaborative workflow. This approach helps ensure that the product evolves in line with user needs and that customers receive consistent, high-quality support.
More about Product Success Manager jobs
What cities are hiring for Product Success Manager jobs? Cities with the most Product Success Manager job openings:
What states have the most Product Success Manager jobs? States with the most job openings for Product Success Manager jobs include:
What job categories do people searching Product Success Manager jobs look for? The top searched job categories for Product Success Manager jobs are:
Product Success Manager jobs near you
Infographic showing various Product Success Manager job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $159,405 per year, or $76.6 per hour.

Customer Success Manager

Partners Internal Quality Control

San Francisco, CA

Full-time

Posted 5 days ago

Job description

Company Description

Test description

Job Description

We are seeking a dynamic and customer-focused Customer Success Manager to join our team in San Francisco, United States. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.

  • Serve as the primary point of contact for a portfolio of key accounts, providing proactive support and guidance
  • Develop and implement customer success strategies to drive product adoption, usage, and retention
  • Conduct regular check-ins and business reviews with clients to understand their needs and identify growth opportunities
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
  • Monitor and analyze customer health metrics, creating action plans to address at-risk accounts
  • Identify and communicate product feedback and feature requests to the product development team
  • Create and deliver customized training sessions and resources to maximize customer value
  • Develop and maintain in-depth knowledge of our products and industry trends
Qualifications
  • Bachelor's degree in Business, Marketing, or related field
  • 3-5 years of experience in customer success, account management, or related field
  • Proficiency in customer relationship management (CRM) software
  • Strong data analysis and reporting skills
  • Excellent project management abilities
  • Outstanding written and verbal communication skills
  • Proven problem-solving and decision-making capabilities
  • Effective time management and ability to prioritize multiple tasks
  • Experience with SaaS products preferred
  • Understanding of SaaS business models and customer success metrics
  • Knowledge of customer success KPIs and best practices
  • Ability to work in a fast-paced, dynamic environment
  • Empathetic and customer-centric approach to relationship management
Additional Information

All your information will be kept confidential according to EEO guidelines.

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