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Product Operations Manager Jobs in Raleigh, NC (NOW HIRING)

Mercalis

PEC Operations Manager

Morrisville, NC · On-site

The Operations Manager will plan and direct the staff and operations in the Patient Experience ... productivity and overall business performance that will help PEC overall performance.

Mercalis

PEC Operations Manager

Morrisville, NC · On-site

The Operations Manager will plan and direct the staff and operations in the Patient Experience ... productivity and overall business performance that will help PEC overall performance.

Mercalis

PEC Operations Manager

Morrisville, NC

... products. Valeris provides commercialization solutions to more than 500 life sciences customers and ... The Operations Manager will plan and direct the staff and operations in the Patient Experience ...

Mercalis

PEC Operations Manager

Morrisville, NC

The Operations Manager will plan and direct the staff and operations in the Patient Experience ... productivity and overall business performance that will help PEC overall performance.

Amazon

Sr. Operations Manager

Garner, NC · On-site

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives ... production or distribution environment - Prior experience with performance metrics, process ...

Vulcan Elements

Pilot Operations Manager

Durham, NC · On-site

Pilot Production Leadership: Own daily pilot manufacturing operations from planning through ... manage KPIs (yield, throughput, quality, schedule adherence) to drive performance and ...

Deloitte

UX Product Design Operations Manager

Raleigh, NC · On-site

$183.70K/yr

Manager, Design Operations (DesignOps) Leader Overview We are seeking experienced, strategic, and ... As a key leader in pioneering the adoption of lean product practices, this leader will drive ...

Celonis

Strategy & Operations Manager

Raleigh, NC · On-site

We believe there is a massive opportunity to unlock productivity by placing AI, data and ... M data and internal reporting/BI tools. * Demonstrated ability to maintain operational dashboards ...

S&P Global

Head of Product Performance

Raleigh, NC · On-site +1

$127.47K - $207.70K/yr

The Product Performance group manages the operational framework for the entire product organization within MI's Enterprise Solutions. This team designs and manages the processes, data analytics, and ...

Spgi

Head of Product Performance

Raleigh, NC · On-site +1

$127.47K - $207.70K/yr

The Product Performance group manages the operational framework for the entire product organization within MI's Enterprise Solutions. This team designs and manages the processes, data analytics, and ...

S&P Global, Inc.

Head of Product Performance

Raleigh, NC · On-site

$127.47K - $207.70K/yr

The Product Performance group manages the operational framework for the entire product organization within MI's Enterprise Solutions. This team designs and manages the processes, data analytics, and ...

S&P Global

Head of Product Performance

Raleigh, NC · On-site +1

$127.47K - $207.70K/yr

The Product Performance group manages the operational framework for the entire product organization within MI's Enterprise Solutions. This team designs and manages the processes, data analytics, and ...

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Product Operations Manager information

See Raleigh, NC salary details

$50.1K

$155K

$191.5K

How much do product operations manager jobs pay per year?

As of May 28, 2026, the average yearly pay for product operations manager in Raleigh, NC is $154,954.00, according to ZipRecruiter salary data. Most workers in this role earn between $137,100.00 and $191,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Product Operations Manager, and why are they important?

To thrive as a Product Operations Manager, you need strong analytical skills, process optimization experience, and a background in product management or operations, often supported by a relevant degree. Familiarity with tools like Jira, Asana, SQL, and data visualization platforms, as well as knowledge of Agile methodologies, is typically required. Excellent communication, cross-functional collaboration, and problem-solving abilities are crucial soft skills for excelling in this role. These skills ensure the efficient delivery of product initiatives, alignment across teams, and the ability to drive continuous improvement within the organization.

How does a Product Operations Manager typically collaborate with product, engineering, and customer success teams?

A Product Operations Manager acts as a bridge between product, engineering, and customer success teams by streamlining communication, aligning priorities, and ensuring that feedback from customers is integrated into the product development lifecycle. They facilitate cross-functional meetings, manage project timelines, and help teams set and track key performance indicators. By centralizing processes and documentation, Product Operations Managers enable faster decision-making and ensure that all stakeholders are working toward shared goals, ultimately improving product outcomes and customer satisfaction.

What is a Product Operations Manager?

A Product Operations Manager is responsible for streamlining processes, tools, and data to support product teams and drive efficient product development. They act as a bridge between product management, engineering, and other departments to ensure alignment and remove obstacles. Their duties often include managing product analytics, improving workflows, and supporting go-to-market strategies, all to help the product team deliver high-quality products faster.

What is the difference between Product Operations Manager vs Product Manager?

AspectProduct Operations ManagerProduct Manager
Primary FocusOptimizing product processes, data analysis, and cross-functional coordinationDefining product vision, strategy, and feature development
Required SkillsData analysis, process improvement, communicationMarket research, user experience, strategic planning
Work EnvironmentCollaborates with product teams, operations, and analyticsWorks closely with design, engineering, and marketing teams

While both roles support product success, the Product Operations Manager focuses on streamlining processes and data-driven decision-making, whereas the Product Manager drives product strategy and feature development. Understanding these differences helps organizations assign the right responsibilities and candidates for each role.

What are the most commonly searched types of Product Operations jobs in Raleigh, NC? The most popular types of Product Operations jobs in Raleigh, NC are:
What are popular job titles related to Product Operations Manager jobs in Raleigh, NC? For Product Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Product Operations Manager jobs in Raleigh, NC look for? The top searched job categories for Product Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Product Operations Manager jobs? Cities near Raleigh, NC with the most Product Operations Manager job openings:
Product Operations Manager jobs near you
Infographic showing various Product Operations Manager job openings in Raleigh, NC as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $154,954 per year, or $74.5 per hour.

PEC Operations Manager

Mercalis

Morrisville, NC • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Overview
Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.
The Operations Manager will plan and direct the staff and operations in the Patient Experience Center, ensuring service goals are met or exceeded and a high level of customer satisfaction is achieved. This position will also provide leadership and professional development to assign direct reports; analyze performance metrics and develop strategies to improve productivity and overall business performance that will help PEC overall performance.
Responsibilities
  • Lead, coach, and mentor staff in all roles within the Patient Experience Center (agents, supervisors and Operations Managers).
  • Manage the team to ensure compliance with identifying and reporting pharmacovigilance information as required by client(s) (i.e., Adverse Events)
  • Determine call center operational strategies, to enhance operational efficiency, improve workflows and streamline processes. Communicate with upper management.
  • Conduct needs assessments, performance reviews, capacity planning, and cost/benefit analyses to ensure that queues and staffing meet business needs.
  • Review and analyze reports and coach direct reports to ensure established goals are achieved regarding productivity, quality, and patient-service standards. Contribute data, information, and analyses to upper management for organizational strategic plans and reviews.
  • Establish and communicate job expectations for all roles reporting to your team; plan, monitor, appraise, and review job contributions; plan and execute compensation actions for direct reports.
  • Build a team environment through regular contact, communication, and meetings with employees.
  • Contribute to budget preparation and managing operational costs.
  • Work within internal HR and Recruiting teams to manage all HR issues for the PEC including overseeing the interviewing and hiring of new employees, and modifying or introducing new staff policies.
  • Monitor operations to ensure adherence to service level standards and company/department policies and procedures.
  • Create, update and implement a staffing plan to minimize impact of employee turnover on staffing, service level goals and morale.
  • Accomplish organizational goals by accepting ownership for new and different requests, as well as exploring opportunities to add value to the organization.
  • Work with other departments to align the PEC operations with overall business objectives.
  • Ensure all company policies and procedures are adhered to, which includes promoting our company values and fair process.

Qualifications
  • 3+ years of successful call center experience in a management role with a demonstrated ability to lead, support, and motivate others.
  • Extensive experience in management and operations management in a call center or hub environment.
  • Effective problem solving/process improvement skills used to identify and resolve day-to-day operations.
  • Ability to think analytically to identify qualitative or quantitative trends and take appropriate actions.
  • Demonstrated attention to detail, organizational, prioritization and time management skills; experience building daily/weekly structure in schedule
  • Demonstrated change management aptitude and ability; takes proactive role in leading change.
  • Understanding of all phases of successful call center operation required.
  • Strong commitment to patient and client satisfaction.
  • Superior leadership, team building, interpersonal, and analytical skills.
  • Demonstrated written and verbal communication and time-management skills required.
  • Must be highly proficient in MS Word, Excel, PowerPoint, Outlook, and Call Center Systems (e.g, Cisco CUIC, Webex Contact Center, Calabrio)
  • Understanding of budgeting, cost management, and financial reporting

Physical Demands & Work Environment
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
  • Although very minimal, flexibility to travel as needed is preferred.
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?
We're committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:
  • Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
  • Additional health support, including telehealth and Employee Assistance Program (EAP) services
  • Company match on Health Savings Account contributions
  • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
  • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
  • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
  • Paid Time Off (PTO) and Sick Leave to support work-life balance
  • Team members receive nine paid holidays plus two floating holidays
  • Opportunities for advancement in a company that supports personal and professional growth
  • A challenging, stimulating work environment that encourages new ideas
  • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
  • A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
Our Commitment to Equal Opportunity
At Valeris, we don't just accept difference - we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.

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