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Process Improvement Analyst Jobs in Arizona (NOW HIRING)

Shoptalk

AI Process Improvement Analyst - Ops

Phoenix, AZ · On-site

$80 - $110/hr

We are seeking a highly motivated AI Process Improvement Analyst to join our high‑performing team within the Business Operations Department. In this role you will be fully empowered to define ...

Upgrade

AI Process Improvement Analyst - Ops

Phoenix, AZ

$71K - $88K/yr

We are seeking a highly motivated AI Process Improvement Analyst to join our high-performing team within the Business Operations Department. Over the past 9 years, Upgrade has grown rapidly and ...

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Process Improvement Analyst information

See Arizona salary details

$45.2K

$75.1K

$93.7K

How much do process improvement analyst jobs pay per year?

As of Aug 31, 2026, the average yearly pay for process improvement analyst in Arizona is $75,056.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $82,900.00 per year, depending on experience, location, and employer.

What is a process improvement analyst?

A Process Improvement Analyst is a professional who evaluates and enhances business processes within an organization to increase efficiency, reduce costs, and improve overall performance. They use data analysis, process mapping, and various methodologies like Lean or Six Sigma to identify areas for improvement. Their work often involves collaborating with different departments to implement changes, monitor outcomes, and ensure that improvements are sustainable over time. Ultimately, their goal is to streamline operations and help the organization achieve its strategic objectives.

What does a process improvement analyst do?

A process improvement analyst studies the various stages of a project and breaks them down into individual steps. In this career, your job duties are to research information on current features of a process and make recommendations to management on how to improve quality process problems to reduce errors. The qualifications for a career as a process improvement analyst include a bachelor’s degree in information technology, business administration, or a related degree. Good skills to have include written and verbal communication, data analysis, and analytical problem-solving.

What are the key skills and qualifications needed to thrive as a process improvement analyst, and why are they important?

To thrive as a Process Improvement Analyst, you need strong analytical skills, process mapping expertise, and a background in business, engineering, or a related field. Familiarity with Lean, Six Sigma methodologies, and process analysis tools like Microsoft Visio or Minitab is typically required, with certifications such as Lean Six Sigma Green Belt often preferred. Excellent communication, problem-solving abilities, and stakeholder management are soft skills that set top performers apart. These competencies are crucial for identifying inefficiencies, driving organizational change, and ensuring sustainable process enhancements.

How does a process improvement analyst typically collaborate with other departments to implement changes?

Process Improvement Analysts work closely with cross-functional teams, including operations, IT, finance, and management, to identify inefficiencies and develop actionable solutions. They often facilitate workshops, lead process mapping sessions, and gather feedback from various stakeholders to ensure proposed improvements are practical and aligned with business goals. Successful analysts build strong relationships across departments, ensuring clear communication and smooth adoption of new processes. This collaborative approach is essential for driving sustainable change and achieving measurable results.

What is the difference between Process Improvement Analyst vs Business Analyst?

AspectProcess Improvement AnalystBusiness Analyst
Primary FocusOptimizing processes and workflowsAnalyzing business needs and requirements
CertificationsLean, Six Sigma, PMP (sometimes)CBAP, PMI-PBA, Business Analysis certifications
Work EnvironmentManufacturing, healthcare, finance, corporateIT, finance, healthcare, consulting
Key SkillsProcess mapping, data analysis, problem-solvingRequirements gathering, stakeholder communication, documentation

While both roles involve analysis, the Process Improvement Analyst primarily focuses on streamlining processes and increasing efficiency, often using methodologies like Lean or Six Sigma. The Business Analyst concentrates on understanding business needs, gathering requirements, and facilitating solutions. Both roles are essential in organizational improvement but serve different core functions.

Is process improvement analyst a good career?

A process improvement analyst is a valuable role focused on analyzing and optimizing business processes to increase efficiency and reduce costs. It typically requires strong analytical skills, knowledge of methodologies like Six Sigma or Lean, and proficiency with data analysis tools. The career offers opportunities for advancement into management or specialized consulting roles.
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Process Improvement Analyst jobs near you
Infographic showing various Process Improvement Analyst job openings in Arizona as of August 2026, with employment types broken down into 95% Full Time, 2% Temporary, and 3% Contract. Highlights an 86% In-person, 6% Hybrid, and 8% Remote job distribution, with an average salary of $75,056 per year, or $36.1 per hour.

AI Process Improvement Analyst - Ops

Phoenix, AZ • On-site

Shoptalk
Convention and Trade Show Organizers • 11 - 50 employees
Learn more about Shoptalkexternal

$80 - $110/hr

Other

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About the Role:

We are seeking a highly motivated AI Process Improvement Analyst to join our high‑performing team within the Business Operations Department. In this role you will be fully empowered to define, execute, and manage transformed processes through AI tooling, virtual agents, automation, and strategic procedural adjustments. This role is based in our Phoenix Office on a hybrid basis, 3 days per week.

What You’ll do:
  • Identify root cause of issues, operational bottlenecks, and customer pain points through our platform’s core services and contact center channels.
  • Leverage AI prompt engineering and workflow automation to design, test, and execute virtual agent workflows and automated business processes.
  • Gather anecdotal and quantitative data across Upgrade’s proprietary back‑end tools, contact center platforms, and third‑party system integrations to drive cost‑business analysis.
  • Monitor key systems for Upgrade across operational areas including verifications, servicing, virtual agents, and customer support.
  • Collaborate cross‑functionally with operations, product, and customer experience teams to identify and triage issues across domains, translating operational friction into product scoping, user stories, and business requirements (BRDs) for process improvement.
  • Responsible for incident management and escalation of issues related to our internal platform and automated customer‑facing systems.
  • Communicate in person with customer‑facing teams regarding improvement opportunities, AI/automation feedback loops, and incident response.
What We Look For:
  • 2–3 years of professional experience in business operations, data analytics, product operations, or a systems analyst role.
  • Financial Services or Fintech background of at least 1 year working within financial services, lending, digital banking, or a similarly regulated fast‑paced environment.
  • Critical thinking skills to recommend original, AI‑driven, and highly productive process optimization ideas.
  • Practical understanding of AI technologies, prompt engineering, and LLM behavior in a customer service or virtual agent context.
  • Possesses a strong internal drive for Process Improvement, leveraging a natural curiosity to instinctively spot friction points and transform complex workflows into smarter, more scalable processes.
  • Strong understanding and applied use of SQL for deep‑dive data analysis.
  • Thorough understanding of Engineering Concepts to utilize in the design, deployment, and management of Virtual Agent workflows that impact customer‑facing or account‑facing business processes.
  • Experience with Web Analytics or Conversation Analytics tools (e.g., Heap, Full Story, Adobe, Google Analytics, or contact center analytics platforms).
  • Ability to synthesize complex operational data into actionable business cases and cost‑benefit goals.
Nice to Have:
  • Bachelor’s degree in Business Administration, Finance, Management Information Systems (MIS), Economics, Data Analytics, or a related field.
  • Experience working in a heavy contact center environment, customer support center, or similar high‑volume domain.
  • Experience mapping business processes and building automated workflows (RPA, iPaaS, or AI orchestration).
  • Experience with third‑party APIs, solutions integration, and AI middleware.
  • Familiar with Atlassian products (Jira, Confluence, OpsGenie).
What We Offer You:
  • Competitive salary and stock option plan
  • 100% paid coverage of medical, dental and vision insurance
  • Flexible PTO
  • Opportunities for professional growth and development
  • Paid parental leave
  • Health & wellness initiatives

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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